Troy Granite
since 1999
Examples of works performed by Troy Granite
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About Troy Granite
total score
Exact value: 22.332146 out of 100.
Introducing Troy Granite, the epitome of excellence in the world of natural stone. With a rich legacy spanning over 25 years, this family-owned company has mastered the art of crafting stunning granite countertops, exquisite quartz designs, captivating marble installations, and more. Their expertise extends beyond stone, as they also specialize in flooring, tile, kitchen cabinets, and bathroom renovations, offering a comprehensive solution for your home. With their expertise and efficiency, you can get your dream countertop installed within a remarkable 10-day turnaround time.
Customer Feedback Score
reviews: 205
YELP
reviews: 39
reviews: 48
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reviews: n/a
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Contact Troy Granite for a Free Estimate
711 Interchange Blvd, Newark, DE 19711
Additional benefits of Troy Granite
Delivery
In-store pickup
In-store shopping
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Same-day delivery
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
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Gender-neutral restroom
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Free Wi-Fi
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Wheelchair accessible
Accepts Credit Cards
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Offers Military Discount
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NFC mobile payments
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Reviews about Troy Granite
All (16)
Google (11)
Facebook (5)
Robert Stellfox
Date: 2021-09-16 13:57:54
Highly recommended using Troy Granite. We came to them to get our new countertops. We ended up choosing the Super White quartzite stone top. The sink was included and we already had a faucet. They were willing to arrange a plumber to install and hookup the new faucet and sink however I had a family friend assist. We also got our backslash done with them. 10 out of 10!
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Kelli Sandman
Date: 2024-08-19 17:26:57
If you are looking for beautiful, high quality affordable countertops that the seller stands behind 100%,,, DO NOT BUY FROM TROY GRANITE!!!! Spent thousands of dollars on brand new countertops from Troy Granite and within a week of being installed one section began to discolor. I immediately contacted them and essentially was accused of not being careful and causing the problem myself!!! They sent out a man to (as they put it) “TRY to repair them but there is no guarantee.” The man they sent to my house made me extremely uncomfortable. He continually made comments and asked questions about my my doorbell camera and straight out accused me of putting my bottle of cooking oil ON the counter (my oil is with my spices inside of a bottom cabinet). He picked up an unopened bottle of white WINE that had been given to me as a gift, and put it in the area of the discoloration. Then proceeded to show me how that bottle (which was unopened AND WINE NOT OIL) was the reason for the discoloration. WHAT??? Needless to say nothing he did fixed the discoloration on the countertop at all. I thought maybe I would just live with it, because that was a better choice than allowing that man back into my house, but then decided NO, I spent a lot of money on countertops that look absolutely horrible why should I have to just accept it. I went back into their store again and explained the situation again. When I mentioned the behavior of the man they sent to me, the woman I was speaking to did an eye roll and (showing she understood) and said she knew who it was and she was sorry, so I assume that wasn’t the first time he’s acted like that at a customer’s house. They set up another appointment to (their words) try to fix it but can’t guarantee it. A different man came to my home this time but he STILL could not get them corrected. I have contacted them numerous times about this issue only to be constantly accused of being careless and staining them myself by what I do on them. I am a single woman who doesn’t cook at home often at all. And when I do cook, I don’t do anything on the area of the countertop that is discolored, it is back by the splash guard and in a very awkward corner bend with cabinets above it. I will attach pictures of how my countertops continue to look because Troy will not do anything to actually fix it. In my completely unprofessional opinion I think there is a defect in that particular piece of stone because there is absolutely no reason it should be discolored, especially so shortly after they were installed.
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eylem sen
Date: 2022-06-17 21:40:08
I had Troy Granite do my installation. Faruk helped me out with the pricing and Mahony did the installation. The office staff and install crew was excellent. The countertops turned out to be as great as the individuals that helped me out. Very fast and professional work. I would recommend to anyone looking for new countertops.
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Maureen Bukowski
Date: 2020-02-07 18:43:32
Troy Granite installed Quartz countertops in my newly gutted kitchen at the Beach. They measured on a Tuesday and the same man named Ilhan installed them the following Tuesday! Everyone from Jamie in the office to Ilhan were very professional. I absolutely love my countertops! I highly recommend them. The photos show before and installed.
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MK Motorsports
Date: 2018-06-20 02:29:41
We had Troy Granite install granite countertops in our kitchen and we are very happy with the final product! Our salesman, Brian Salir, was very friendly, professional and accommodating. It was a large project (over 100sqft) and we were extremely impressed with the overall service we received. If we ever upgrade any other countertop or vanity in our home, we will go back to Brian and wouldn't hesitate to recommend him or Troy Granite to our friends, family or neighbors! Thank you again Troy for making our kitchen beautiful!
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Gay Lynn Gates
Date: 2020-03-05 18:25:37
After receiving multiple recommendations for Troy Granite we decided to check them out. Jaime Binns was our sales person who took the time to help us and didn't balk when we decided to start the selection process over a second time. She explained everything in detail giving us multiple plans for various choices. We found the perfect granite and received a great price. Jessica stepped in to place our order since Jaime was off the day we chose. They both were personable and professional. Finally Jose and Pablo were our installers and did a fantastic job. They were a pleasure to have in our home, made sure everything was to our liking, and left everything immaculate. We felt they were a great team. Thank you Troy Granite for providing us with a beautiful countertop and a pleasant experience.
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B Meredith
Date: 2022-08-02 20:31:29
Troy Granite in Newark installed a natural stone (quartzite) counter top for me in August. Everyone I worked with was fantastic and the customer service was excellent. Their price was better than Tile Market's by about 20%. I waited three weeks until installation compared to 4+ weeks at Tile Market. At Troy I worked with Aysel & Emel. Both were very accommodating and I enjoyed working with them over a 2-3 month period. They were both very helpful and patient - no hard sales pitch. The lighting in the indoor stone yard is 'ugh' but I did have an opportunity to look at my selection in natural light before I bought it. Emel ended up being the closer. I was satisfied with the package price but I think I could have done a tiny bit better if I had given my full attention to the final offer. I was in a hurry and Emel is a shrewd sales lady so she, rightly so, turned the price slightly in her favor! As far as the rest of the process, the measuring appointment was uneventful and the technician was very professional. For the layout appointment, I was glad I had done some research and knew what I wanted before I arrived. The initial proposal was not to my liking at all but the tech was very patient and worked with me to get exactly the layout that I wanted. The install went very smoothly as far as I was concerned but it I think it was essential to have my contractor there. There were a few technical things to work out to make sure the counter turned out perfectly level but when it was done I was very happy! My counter top is perfect in every way and I love it! I highly recommend Troy Granite, Newark. UPDATE: More than three years later - I still LOVE my counters. The quartzite (Taj Mahal) is durable and stain free. No problems at all with the surface or the installation. FIVE years later, still LOVE, LOVE, LOVE this stone!!!
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Mike
Date: 2024-08-01 17:13:27
This was the second time I’ve used them and both times we had issues. In both cases they tried to push off a piece of granite that we didn’t pick out. In both cases they had cracks in them. Only after refusing both orders did they finally get it right. Dont ask for a specific time for install as they promised because they just show up at anytime. Promised a small refund for multiple trips out to the house and extra days off I had to take off from work. Refund Check never received. Install guys do a good job so at least you can thank them.
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G F
Date: 2020-11-18 17:01:19
We went to 3 other not to be named places and felt rushed and pushed into expensive options even when we asked to look at other stones in these other place showrooms, so we were pleasantly surprised when we skeptically entered Troy. it all Started with knowledgeable warehouse staff, who get out of your way and let you look at all the stones but offer to answer any question should they come up. With Troy supplied clipboard, we gathered names of the stones we like and Jamie took over, asking questions and getting a feel for our tastes and needs, offering choices and suggestions based on what we liked and wanted, never pushy. Her suggestions were awesome and exactly what we were looking for. The installers for both countertop an backsplash, were super friendly and accommodating, and very clean, constantly cleaning up after themselves. I would recommend Troy to anyone looking to transform their kitchen or any other room .
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martin zurmuhl
Date: 2024-11-26 12:48:11
Very happy with my experience with Troy granite. Project looks beautiful.
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Grant B
Date: 2023-12-04 13:52:09
Not sure what’s worse, their attention to detail. Inability to clean up/ prep properly or their customer service. To start off, I had to call them 3 times to even get my estimates emailed to me… but even then I was told “you have to provide us your budget”… I’m sorry WHAT? They wanted me to tell them how much money I can spend and then guess what. The quartz I wanted was the EXACT cost of my budget (bit strange, but my wife really liked the quartz she was shown and we’ve never done a kitchen reno before). So I paid IN FULL (they even charged a huge processing fee for using a debit card). Then came the day of install… no protective shoe covers and no drop clothes. They cut a hole for my faucet, but left all the saw dust for me to clean up inside and on the face of my brand new cabinets. When I called about this the lady on the phone scoffed at me and said “you can’t expect them to wipe it off or clean up”. Meanwhile our flooring people were vacuuming up all dust and debris from the floor.. the least troy could’ve done was put down a drop cloth. So I guess they just like to over charge, make a mess AND have terrible customer service. To top things off, I was also promised a cutting board (which was also never received). I’m putting this review up in hopes that other “potential customers” decide to shop around more and find a company that will actually take care of you. Oh and I forgot to mention, Jim was our sales person but I only spoke with him once… After they took our money he refused to speak with me again. Guess I wasn’t worth the time unless I wanted to spend more?
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John Taliaferro
Troy Granite did a great job installing countertop and backslash in our kitchen. The installers were very polite and professional Great showroom experience too
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Joycelyn Arkorful
Troy granite really simplified my decision to renovate my family’s kitchen. Each step of the process was easy and personally tailored to make me feel comfortable. All the way from the measurements, to choosing the stone, backsplash and even sink. Depending on the stone you choose, you will spend a lot. In the end whatever you decide will suit you and all the guests you invite over will complement you on your kitchen. I was fortunate enough to have one of their employees, Yamin, lead me throughout the process. However, I do not think I would have gone wrong if I worked with a different employee. Honestly one of the best customer service experiences I’ve ever had. Prompt, speedy and helpful.
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Cody Peters
Spend 13k at troy granite and this is what you get. Pictures speak for themselves.
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Caitlyn Madara
Troy Granite was so reasonably priced! Gorgeous options! The install was really quick and they were super friendly! Definitely recommend Troy Granite
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Anil Raghavan
The best place to buy your countertop in DE, MD area. The sales executive Savi was polite, toured us the facility and explained various options under our budget. Explained the entire process as we were doing this first time. They had lot of varieties and options to choose from. They offered the best price for the Granite countertop vs box-stores and a stone competitor in the area. We signed the contract when we were closer to getting our kitchen done. A few days later, the measurement professional came with laser tool, measured in 30 minutes. A week later installers came installed everything professionally in 2 h. We are very satisfied with the excellent customer service and outstanding professionalism displayed every step of the process.
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Contact Troy Granite for a Free Estimate
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711 Interchange Blvd, Newark, DE 19711