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About TOP STONE DESIGN — Ranked №2 Countertop Fabricator and Installer in Richmond, VA
72.85
total score
The main rating value calculated from more than 30 indicators.
Exact value: 72.853425 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
TOP STONE DESIGN, founded in 2017, ranked number 2 in Richmond, VA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included TOP STONE DESIGN among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
TOP STONE DESIGN: Total Score & Key Ratings
The Total Score of 72.85 out of 100 achieved by TOP STONE DESIGN in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — TOP STONE DESIGN has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.82 out of 5.
You can read detailed information and evaluations from our independent research of TOP STONE DESIGN’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact TOP STONE DESIGN directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about TOP STONE DESIGN
TOP STONE DESIGN is the first supplier of imported marble and granite countertops in Richmond, Virginia. You can choose countertops for your kitchen or bathroom. Experienced professionals will guarantee safety and measurement accuracy during installation. A team of workers will help you from creating your own countertop to installing it in your ideal bathroom. It will take no more than 3 days. If you believe reviews on countertops companies on the Internet, you will make the right choice. You can also see some examples of goods in the company’s office.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
5.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 114
Google
5
reviews: 114
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.8
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.819283 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of TOP STONE DESIGN as Excellent.
Our mystery shopper research revealed that the staff at TOP STONE DESIGN provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with TOP STONE DESIGN’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting TOP STONE DESIGN directly to better understand their approach to customer service.
Staff Expertise
3
Good
Staff Expertise
We rate the staff expertise of TOP STONE DESIGN as Good.
The staff member from TOP STONE DESIGN who spoke with our professional mystery shopper demonstrated good knowledge of the product or service, providing answers to most questions. Their level of preparation met industry standards and provided sufficient confidence to the client. We placed them in the Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at TOP STONE DESIGN may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
2.1
Emerging
Company Age
TOP STONE DESIGN is an emerging company, established in 2017.
Our research showed that TOP STONE DESIGN began operating in 2017, placing it in the Emerging category. Over the years, the company has gained experience and continues to improve its services, solidifying its position in the market.
Important:
This information was gathered by our mystery shopper. We recommend contacting TOP STONE DESIGN directly to confirm the company’s age.
Own Office
5
Has Office
Own Office
We note that TOP STONE DESIGN has a dedicated office.
Our research revealed that TOP STONE DESIGN operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting TOP STONE DESIGN directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that TOP STONE DESIGN has its own production facility.
Our research revealed that TOP STONE DESIGN operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting TOP STONE DESIGN directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
TOP STONE DESIGN does not offer discounts for veterans.
Based on our mystery shopper research, we found that TOP STONE DESIGN does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting TOP STONE DESIGN directly for confirmation.
Production time
5
Very Fast
Production time
We rate the production time of TOP STONE DESIGN as Very Fast.
Our mystery shopper research revealed that TOP STONE DESIGN quoted a project completion time of 7 days. This is the fastest possible time, placing them in the Very Fast category. TOP STONE DESIGN is an excellent choice for clients who value quick delivery.
Important:
Our evaluation is based on information provided by TOP STONE DESIGN during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with TOP STONE DESIGN.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of TOP STONE DESIGN as Standard.
TOP STONE DESIGN requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by TOP STONE DESIGN may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from TOP STONE DESIGN.
Quote Time
1.2
Very Slow
Quote Time
We rate the quote preparation speed of TOP STONE DESIGN as Very Slow.
Our research revealed that TOP STONE DESIGN provided a quote with significant delays. This performance places them in the Very Slow category. We recommend discussing quote preparation timelines with TOP STONE DESIGN in advance to avoid misunderstandings.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with TOP STONE DESIGN.
Affordability
4.6
Low
Affordability
We rate the price level of TOP STONE DESIGN as Low.
Our mystery shopper research revealed that TOP STONE DESIGN offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $69.54 per square foot, while for Carrara Morro quartz, the price was $58.75. These prices fall into the Low category, making TOP STONE DESIGN an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $5800 for Calacatta Idilio quartz and $4900 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from TOP STONE DESIGN.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of TOP STONE DESIGN
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Open to All
General Contractors
Countertop Installation
Cabinetry
Granite supplier
Reviews about TOP STONE DESIGN
All (10)
Google (9)
Yelp (1)
Source:Google
Jaime Robb
Date: 2024-03-21 00:07:38
We hired Top Stone Design to install new quartz countertops in our kitchen. From the time I stepped in their office to final installation the entire experience was pleasurable. They have many options to choose from. Dave and Bruno guided me through the entire process. They were responsive to all of my questions and were pleasant to work with. Their crew arrived on time, was respectful of our property, polite, and worked quickly to cause minimal disruption. When I noticed a small amount of residue on the countertop from transporting it, they were quick to come back and clean it. Highly recommended! Great company!
Read more
Source:Google
Romo O
Date: 2024-02-03 23:51:57
Top Stone Design was great to work with from start to finish, my kitchen looks amazing and they made it their mission to make me happy, which they did! Bruno and his guys were a pleasure to work with and I would recommend TSD to anyone looking to renovate their kitchen.
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Source:Google
Neil Peterson
Date: 2025-01-03 14:22:39
Bruno and his team are excellent. Our new countertops are beautiful, and were installed in a timely and professional manner. I wouldn't hesitate to use Top Stone Design again.
Read more
Source:Google
isaac yeaker
Date: 2023-01-02 20:00:18
Top Stone was amazing to work with. Their selection was top notch, the installers were professional and David Gomez was extremely responsive when we realized that we missed a requirement related to the disposal. The quartz is so elegant and we have received many compliments. I highly recommend Top Stone and David Gomez for a home project and will definitely use them when we are ready to update our bathroom. Shannon Yeaker
Read more
Source:Google
Susan Mohler
Date: 2024-06-16 18:50:01
Our contractor referred us to TSD and we couldn't be happier. We made an appointment and we were immediately shown options in the material we were interested in (quartzite).
Excellent customer service! Bruno and David were very responsive and accommodating.
The pricing was fair, the installation quick and professional and our kitchen and bathroom look amazing!
We will DEFINITELY use them again in the near future.
Read more
Source:Google
Marilvia Pinto
Date: 2020-11-04 03:35:43
Bruno was so pleasant and professional. He was very understanding of my needs and went above and beyond to make sure I was able to get what I wanted. He walked us through and very patiently showed us every top they had even thou it was very hot out that day. They had so many options each one more beautiful than the other I felt like I was at a top Paradise. They delivered and installed our tops in a timely matter and everything was perfect. If you want amazing tops at great prices and amazing customer service this is the place you want to go to. Thank you so much Bruno.
Read more
Source:Google
michael mathis
Date: 2024-05-17 14:35:38
Bruno at Top Stone design is great the products they have all the best. The prices are very good and the installation went beyond my expectations. I would recommend them to anyone my kitchen looks beautiful now.
Read more
Source:Google
brenda bass
Date: 2022-05-24 21:46:14
Absolutely love this company. Bruno and David are awesome to work with. Very helpful and never pushy. We love our new countertops. The installers were very professional and considerate. Was a great experience. I would recommend them to anyone. They delivered and installed our tops in a timely matter and everything was perfect. The prices were great. If you want amazing countertops and amazing customer service this is the place you want to go to. Thank you so much to the Top Stone Design crew.
Brenda & Charlie Bass
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Source:Google
Daniel Rilee
Date: 2022-10-13 22:41:20
Can I give 10 stars??? From start to finish this was the easiest process I have ever done. Have used Bruno and Team for many years and they always exceed my expectations. Tons of stone to chose from and the installation is seamless. One of my favorite parts is their endless effort to hide the seam. I can’t say enough good things about them.
Bruno is a stand up guy, that stands by his word and delivers the best product to make your home look beautiful. DO NOT GO ANYWHERE ELSE, this is your guy for granite and stone!
Recent install for kitchen we are renovating.
Read more
Source:Yelp
Arleen G.
Date: 2021-08-12 15:37:31
Stopped by for a quote- Bruno is fantastic he was patient and answered all of my questions. Great great prices no middle man markups and great selection. Flexible payment options and the slab comes with a sink with the install.
Read more
Source:
FAQ About TOP STONE DESIGN — Based on Independent Research
What materials can I order a countertop from TOP STONE DESIGN?
During our independent research, we found that TOP STONE DESIGN offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by TOP STONE DESIGN’s clients in Richmond, VA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does TOP STONE DESIGN fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, TOP STONE DESIGN is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does TOP STONE DESIGN fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by TOP STONE DESIGN, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does TOP STONE DESIGN most often implement in Richmond, VA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that TOP STONE DESIGN successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of TOP STONE DESIGN?
The company’s office is located at 5406 Glen Alden Dr, Richmond, VA 23231, but its work is not limited to just the city of Richmond, VA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does TOP STONE DESIGN work with?
Like many participants in our rating, TOP STONE DESIGN works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, TOP STONE DESIGN often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does TOP STONE DESIGN have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether TOP STONE DESIGN has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does TOP STONE DESIGN offer any discounts on countertop fabrication in Richmond, VA?
According to our research, TOP STONE DESIGN does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, TOP STONE DESIGN may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of TOP STONE DESIGN in Richmond, VA?
According to the assessment of our independent rating, TOP STONE DESIGN in Richmond, VA falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $5800$ at a rate of $69.54$ per sq. ft., and the cost using Carrara Morro quartz was $4900$ at a rate of $58.75$ per sq. ft. These prices turned out to be among the lowest of all companies in Richmond, VA, which allowed us to categorize TOP STONE DESIGN as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from TOP STONE DESIGN?
Yes, according to our research, TOP STONE DESIGN offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at TOP STONE DESIGN?
According to our independent research, TOP STONE DESIGN in Richmond, VA offered one of the fastest fabrication and installation timelines for a stone countertop — just 7 business days. Acting as secret shoppers, our analysts contacted the company with a request for the fabrication and installation of a stone countertop measuring 83.4 square feet. A company representative informed us that the entire project could be completed in just 7 business days, which allowed us to categorize this contractor as having a fast turnaround time.
Please note that the timeframe quoted to our secret shopper may differ from what you are offered, as the production timeline depends on many factors — including project complexity, chosen material, and the company’s current workload. We recommend confirming the current timeline directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take TOP STONE DESIGN to prepare a quote for countertop fabrication and installation?
According to our research, TOP STONE DESIGN in Richmond, VA prepared a project estimate within 7 days. After a phone call, our mystery shopper sent a request to the company’s representative, including a countertop project of 83.4 square feet, and received a detailed quote for the fabrication and installation of the countertop. This speed of response allowed us to classify the company as one with a very fast quote preparation time.
It’s important to note that the time required to prepare an estimate may vary depending on the company’s current workload, the complexity of the project, and the chosen material. We recommend submitting a request, calling, or messaging the company through our website to get a personalized quote and clarify the current turnaround time.
Does TOP STONE DESIGN offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, TOP STONE DESIGN performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does TOP STONE DESIGN provide for its work?
According to our information and industry practice, TOP STONE DESIGN, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact TOP STONE DESIGN in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on TOP STONE DESIGN. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
TOP STONE DESIGN is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let TOP STONE DESIGN know that you found them through the National Ranking Countertops Contractors!