About Top South — Ranked №3 Countertop Fabricator and Installer in Sandy Springs, GA
73.02
total score
The main rating value calculated from more than 30 indicators.
Exact value: 73.024172 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Top South, founded in 2000, ranked number 3 in Sandy Springs, GA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Top South among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Top South: Total Score & Key Ratings
The Total Score of 73.02 out of 100 achieved by Top South in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Top South has a rating of 4.1 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.13 out of 5.
You can read detailed information and evaluations from our independent research of Top South’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Top South directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Top South
Top South crafts and replaces stone countertops in Marietta, Georgia. It has hundreds of satisfied customers. The company has a showroom, where you can test any material and touch all surfaces. There are managers and designers in staff of the company, who create an individual project for you. Skilled installers will do their work in the best way and you will be satisfied many years after installing a countertop. Top South has the best rating with the Better Business Bureau. It was accredited 22 years ago. The company is separated into two parts. One of this business part finish granite and marble countertops with stone-cutting machinery. The second part manufactures solid surfaces.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.1
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 137
Google
4.5
reviews: 109
YELP
2.5
reviews: 28
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.130717 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of Top South as Excellent.
Our mystery shopper research revealed that the staff at Top South provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with Top South’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Top South directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Top South as Excellent.
The staff member from Top South who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Top South may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
4.3
Experienced
Company Age
Top South is an experienced company, operating since 2000.
Our research revealed that Top South began operating in 2000, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Top South directly.
Own Office
5
Has Office
Own Office
We note that Top South has a dedicated office.
Our research revealed that Top South operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Top South directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Top South has its own production facility.
Our research revealed that Top South operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Top South directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
Top South does not offer discounts for veterans.
Based on our mystery shopper research, we found that Top South does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Top South directly for confirmation.
Production time
1.4
Very Slow
Production time
We rate the production time of Top South as Very Slow.
Our research revealed that Top South quoted a project completion time of 28 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Top South before starting a project.
Important:
Our evaluation is based on information provided by Top South during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Top South.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Top South as Standard.
Top South requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Top South may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Top South.
Quote Time
5
Very Fast
Quote Time
We rate the quote preparation speed of Top South as Very Fast.
Our mystery shopper research revealed that Top South prepared a quote at the fastest possible speed. This performance places them in the Very Fast category. Top South is an excellent choice for clients who value promptness.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Top South.
Affordability
4.5
Low
Affordability
We rate the price level of Top South as Low.
Our mystery shopper research revealed that Top South offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $76.32 per square foot, while for Carrara Morro quartz, the price was $62.25. These prices fall into the Low category, making Top South an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $6365 for Calacatta Idilio quartz and $5192 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Top South.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Top South
Delivery
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Assembly service
Service guarantee
Credit cards
Debit cards
Free parking lot
Accepts Credit Cards
In store shopping
General Contractors
Countertop store
Reviews about Top South
All (39)
Google (11)
Yelp (28)
Source:Google
jen gienapp
Date: 2024-03-08 14:16:36
Jose and his crew did a great job with installing our countertops! We're very pleased, and will recommend Top South, for sure.
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Source:Google
Dale
Date: 2022-04-16 12:05:56
Very happy with the countertop service from Top South. While the selection I picked at home Depot was not available there, they invited me into their shop to pick out the slab I wanted for my kitchen. The gentlemen who measured and installed were very professional and did an excellent job.
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Source:Google
Bill Poole
Date: 2024-02-01 18:34:54
Our total experience with Top South was great!
The installers today, Otoniel and Bryan were very professional and detail conscious and friendly. We strongly recommend Top South and Home Depot for home projects!
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Source:Google
sal apollo
Date: 2024-05-14 19:55:40
Once again Top south exceeded our expectations. Zenobia and team were amazing working with us to secure the best slabs for our kitchen. The installers did an amazing job, could not be happier with the results.
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Source:Google
Eric Yu
Date: 2024-12-19 21:03:07
This was my second time working with Top South (and Melissa specifically), the first time being our HOA clubhouse kitchen but this time for our much larger personal home kitchen. As before, the whole process was very professional and smooth, from material selection, sizing and costing, the measurement process, and the final installation. Melissa was great in providing guidance on various options and considerations for the different materials and walking us through the on-site slab yard, and we ultimately went with quartzite.
Otoniel and Leo did a great job on the installation, again very efficient and they cleaned up well after the install. There was a slight snafu on an appliance swap-out during the install, but Bobby over at Top South worked with us to get that issue all sorted out. Also, a tiny crack in a natural seam in the stone that developed a couple of weeks after install was taken care of by their service team, so it's nice to know they stand by their work and materials and take care of their customers after the job is done.
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Source:Google
John Walters
Date: 2023-10-05 18:57:07
Jose and his partner just finished installing the countertops in the kitchen and both bathrooms. They look fantastic. They jumped right in and didn’t stop until they were finished. They cleaned up at the end and were very respectful to the house and myself. I am very happy with the end results.
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Source:Google
April Shuford
Date: 2024-08-15 16:31:25
I can’t say enough great things about Top South! From the selection process to the final product, everything went smoothly and everyone was SO professional! The installers were prompt, efficient, and so nice. I absolutely LOVE how my vanity and custom tub surround look. My dream bathroom is almost complete!
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Source:Google
GreggKay Brown
Date: 2024-03-07 15:09:37
Easy process. Quick. Jose did a great job on the installation and worked well with my contractor.
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Source:Google
writer2003
Date: 2024-02-29 16:54:21
Top South is the company Home Depot contracts with for installation of my kitchen countertops. They were professional, friendly, courteous and their timely communication was highly appreciated.
I had a family emergency close to install date and Ms. Botha was flexible to accommodate my needs if required.
The two gentlemen who came to install kept me up to date on their arrival, arrived on time and were professional and courteous during the process. The outcome was beautiful.
I felt the value for the service received was great and would use them again.
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Source:Google
Lynda
Date: 2024-05-20 22:39:44
I could not have been happier on many levels, from Top South calling me right after my purchase, to picking out my stone, to following up at all times and then the installation.
It was picture perfect from beginning to end.
This was the easiest installation I’ve ever had and I’ve had many.
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Source:Google
Butch Snyder
Date: 2024-03-21 19:00:56
Scott was a pleasure to do business with, he helped us immensely on our final choice.
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Source:Yelp
Walter S.
Date: 2023-01-06 21:43:30
We used Top South to replace our kitchen counter tops. WE selected quarts with a stainless steel sink. All personnel (Melissa -project manager, the individual who did the laser measurements and the installers) were very professional and great to work with. The installers took time to ensure the seam was a tight fit. This took extra time since the countertops were installed on our existing cabinets. The cabinets were 25 years old, so nothing was level or square. From the initial estimate using our measurements to the final cost, the price changed twice - it went down both times!
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Source:Yelp
Hannah H.
Date: 2021-12-23 16:22:25
I love working with Top South. Julie is the absolute best. If there is a problem, they let you know when they are going to fix it asap. I am excited to do many more projects with them in 2022.
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Source:Yelp
Sarah B.
Date: 2021-12-17 15:41:34
I am honestly shocked by some of the previous poor reviews because I have nothing but excellent things to say about Top South! My husband and I just completed a kitchen renovation and we used Top South for our counters and are beyond thrilled with the result! Our point of contact was Reina and she was a pleasure to work with. She was responsive and had clear communication throughout the whole process, making it easy for me. The counters I chose were calacatta botanica quartz and they are perfection! The installation was easy and the workmanship outstanding. Not to mention, their pricing was significantly cheaper than a quote I got from a different company. I have recommended Top South to many of my friends and family members because I my self would use them again in a heartbeat! I've included some pictures of my before and after renovation.
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Source:Yelp
Fran S.
Date: 2018-08-28 00:57:52
Back again from years of using Top South. I was so glad Melissa Slayton is still with the company because she truly is a gem. She is knowledgeable, patient, and gracious as a project manager. She stayed late last week just to allow me to travel from work to come into the showroom.
I knew what I was looking for to remodel my kitchen and bathroom, so it did not take a long time to write up the order and provide me a very fair quote.
Once I get settled, I cannot wait to have a brand new make over to begin a brand new life! #excited
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Source:Yelp
Mary Jo A.
Date: 2018-06-09 16:53:19
I have used Top South for multiple projects and have consistently had excellent service and quality work. I highly recommend Top South. They are experts in their field.
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Source:Yelp
Richard H.
Date: 2016-06-25 13:00:25
I'm surprised by negative reviews. I was looking up Top Souths phone number and viewed the low star rating. Have to rebutt.... Here's my facts. I started using them when Corion was the rage in the early 2000's. Since, we have puchased 5 more times ranging from large full kitchens with islands bars to single vanity jobs.
My wife and I have been treated with complete respect at our house and when we pick out the slab at their location. Their crews do the installs when scheduled and you cant see seams, clean up is good etc.
Without hesitation, this coming week we will be buying 2 more vanity tops.
I'm a picky satisfied customer!
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Source:Yelp
Patty H.
Date: 2015-08-10 18:27:40
I have used Top South twice, granite installed in our outdoor kitchen and marble in our master bathroom. My experience on both occasions was excellent, from the customer service, (excellent selection of stone product) to the installation. The master bathroom was a complicated remodel and the marble was sized perfectly to our existing cabinets and tub. I worked with three different staff members and found all three to be extremely knowledgeable, punctual with an on time delivery. I have recommended Top South to many friends who are equally as satisfied with Top South.
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Source:Yelp
Barbara M.
Date: 2014-04-29 17:55:06
I wanted to start with the positive, but when I found this company on yelp, they only had 6 bad reviews, so the very first thing I want to say is that not every customer has a bad experience with these guys. My experience was FABULOUS!!!
I purchased granite countertops from Home Depot, who contracted the installation out to Top South. I can't remember the timing, but it seemed like minutes after I arrived home from purchasing at HD, Heather, from Top South, was already calling me to discuss the materials and let me know what to expect. This was incredibly helpful as I had never had any work like this done in the past.
Over the next few weeks, I went to pick the exact slab of granite from their distribution center (my choice; not their requirement). I was tickled that they allowed me to go into the warehouse and comb through the slabs and pick the exact one I would have in my kitchen. I have an extreme case of OCD, and this part of my experience was probably the single most important part of my happiness with the materials.
I also hit some bumps with the sink I chose. I wanted a large one, and purchased from Lowes, but unfortunately Heather called and told me that that the sink was too big to properly install in a granite countertop. Not their fault at all, and they caught it before cutting the materials or moving forward. Heather pointed me to a website where I could select a sink that would work for undermounting in a granite countertop.
Heather told me they would send me a template layout of my countertop, which they did. I did catch one mistake when they sent me the template. I had asked for a beveled finish and they had it down as eased finish. However, I called Heather and pointed that out, and she corrected it with no problems. I also asked if I could see the materials to choose the section of granite that would be cut out for my sink, and Heather sent me 2 digital images to choose from, allowing me to decide which way they would cut the granite. She even followed up with a phone call to confirm when I didn't respond to the email.
Today the men came to install the countertops. All I can say is WOW! They were professional, courteous and seemed to be just as thrilled as I was about the new countertops. I couldn't stay out of their way because I was just too excited, so I watched them from up close...... And the lead man just smiled at me and said "do you like them?" every time he made eye contact with me.
I was worried about seams, and how the pieces would go together. Well, that was a worry for nothing! The seam is almost invisible, and the pieces fit together so nicely.
I cannot say enough about how happy I am with my entire experience with Top South, from the beginning to the end.
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Source:Yelp
Linda P.
Date: 2014-02-23 01:08:21
We have used Top South to replace counter tops in our large kitchen, master bath and additional guest bathrooms. Mark assisted us and all the staff at Top South was more than accommodating with measuring and installation of our remodeling. We are in the market for more granite and without a doubt will return to Top South for this project.
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Source:Yelp
Matt K.
Date: 2014-02-09 13:07:15
Went in early on a week day morning. Worked with Dan who is very knowledgable, talked through pros and cons of all tops. We went with the delicatus granite and couldn't more happier! They came out on time and were actually a few dollars less than original quote.
I would recommend this place again, they are the experts and do it best, I have used others in past, by far, best countertop experience.
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Source:Yelp
Lynn H.
Date: 2019-02-09 22:38:16
A co-worker recommended TopSouth. My husband and I brought measurements, photos of the current kitchen and photos of what we wanted. We were very specific. We even pointed out a sample kitchen in the showroom to show what we wanted. Our sales person forgot to add the measurements in to meet our existing backsplash. We had to pay more but did not make a fuss. When the countertops were delivered, the corners of the island were round instead of square. The "L" shaped countertop had one round edge and one square edge. I emailed and sent photo's and was advised that rounded was "industry standard". We specifically ordered square edges. We were then advised that quartz can not be cut in a square edge and the sales person said she never would have told us it could be cut square. So I sent photos that we have one square edge out of 6. She had an attitude and said they could pick up the island piece, cut it again which would lose us 1/2" all around and we would be responsible for installing the downdraft cook top AGAIN. I responded that we did not think we should get a smaller counter top and have to be inconvenienced plus have to pay someone to install the cook top. I never heard back. The next email was them charging our credit card for the balance due. Not impressed with the lack of customer service, blaming us for their mistake and the only solution offered was costing us time and money. Go somewhere else. Home Depot had the same price but we wanted to support a smaller business. Big mistake.
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Source:Yelp
Mike W.
Date: 2021-11-04 19:06:04
Be very careful if you decide to use this company. Counter tops were good, clean up after installation was not done and price changed twice after original price. Customer service is non existent and somewhat smart mouthed.
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Source:Yelp
Casey B.
Date: 2021-06-04 14:28:37
Horrible workmanship and even worse customer service. Our countertops cracked due to not being properly leveled when originally installed (as confirmed by Top South themselves). When they finally agreed to replace them, the work on the new countertops is even worse. The seams don't align properly, once piece is bowed out, they chipped a piece and just tried to grind it out so the bevel on the edge is inconsistent. DO NOT USE THEM!
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Source:Yelp
Throng C.
Date: 2020-06-15 18:19:03
I would say this company needs to work on attention to detail. I managed to clarify a few things but still when a client is spending thousands of dollars attention to detail is important.
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Source:Yelp
Andrew H.
Date: 2019-10-25 16:46:00
Never again.
Company has good reviews somehow. We bought counter tops from Home Depot whose Contractor is Top South in this case. Half the job was done and they promised that they'd come back Friday to finish. We have been on this job list since Sept. 1.
They come in and do half the job, then go radio silent. We don't hear from them the next couple days - the day the team is about to show up, they no-call no show. Taking multiple days off of work for this is extremely frustrating.
When we called to see what the status was, people gave us the run-around, no one was sure what happened, and they said the Techs had already left without the parts we needed. When asked when they could make it, the man on the phone said "I can't do anything about it, and me being on the phone with you while you're upset isnt going to help anything. They'll come by Monday. *click*"
UNREAL - avoid this heartburn, it's not worth it and theres a million other companies that can do this same thing without all the bullshit wrapped up in it.
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Source:Yelp
M K A.
Date: 2019-02-18 18:14:56
Horrible customer service. There are a lot of granite companies on the market now that will actually treat you the way a customer should be treated. I had full countertops and a sink installed with Topsouth years ago. I simply called to inquire on solutions for a few small issues that have been occurring. The receptionist was so rude and said she would be happy to refer to a handyman outside of their organization but they could not help me. I have an idea.....How about refer me to another granite install company that prefers to get my service. So, keep in mind, if you get an install from them, once it's done, they are done with you and you won't have good customer service on getting an issues resolved.
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Source:Yelp
D M.
Date: 2017-12-07 16:48:06
Do not buy your granite here! We purchased a new construction home and Top South was our vendor for all of our installed granite. After purchasing the home, we realized the master bath granite countertops did not match (separate sinks with mismatched granite). Our building coordinator reached out to the company to fix their mistake. The company took weeks to come out to obtain a sample to match the granite. After cutting up my master bath countertops, the missing granite was not replaced for over 5+ months. I tried to contact the owner to find out what was taking so long and never received a returned phone call. The granite was finally replaced but they cut it incorrectly. Now we are left with another side of our master bath counters with missing granite. Let's hope this does not take another half a year to replace. This company has poor communication, is incompetent and an absolute JOKE of a business. Buyers beware.
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Source:Yelp
Joseph W.
Date: 2017-10-16 16:20:23
I'm a general contractor in the metro Atlanta area with 25 years in business.
This company has been a staple for me for the better part of my time in business. However, I have noticed that their level of customer service has been slipping in the past year or two. No longer is there a priority on customer care and the level of professionalism is at an all time low. This is in regards to the office staff as well as the installers. My salesperson is a great guy and I'll miss working with him. It's time to move on and from the sound of things I'm not the only one. Take some advice from someone that has been doing this a long time..... find another company to work with.
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Source:Yelp
Lynnie H.
Date: 2016-06-23 18:11:05
i was first introduced to Top South thru Home Depot in June 2014. I was left with a torn up kitchen, no cook-top, no sink throughout the July 4 weekend with out of town guests visiting. I didn't post a review at that time as I wasn't sure where the mix- up originated. I chalked it up to a miscommunication between Home Depot & Top South. Now I know better. It was Top South's missed measurements
Not knowing of the number of other goo qualified granite companies in the area I foolishly contacted Top South with a project to fabricate vanity tops for 3 bathrooms I am remodeling. That review I will continued separately as this time it was on a one to one not thru Home Depot.
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Source:Yelp
Mark W.
Date: 2015-08-11 22:13:37
It's the worst customer experience I ever had. It took a month for a installation and then when my tile person tried to install the backsplash it was not level. I called them to tell them they said it would be a week before they could come correct their mistake. Never use them because they only want your money.
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Source:Yelp
Lou C.
Date: 2015-05-21 13:45:41
Worst customer service experience of my life. Joann setup a countertop measurement appointment with me. I waited for four hours that morning, no one ever showed up. I called the office and they said they had no record of my appointment. No resolution except to reschedule - three weeks later. I let them know I would need the appointment to begin at 8 so I would not be late for work. The guy measurement guys (2) showed up at 9:07 am and were incredibly rude. They accused me of lying about my appointment time. The older measurement guy called Joann and they discussed me in front of my face saying that I was difficult. They then informed me that I would not be able to have my measurements done for my countertops because there was a gap between the stove and the wall where a cabinet did not exist (it will be installed in the coming weeks). I told the company on the phone ahead of time that this cabinet was not yet installed - no one indicated that it was an issue. I was told that they could simply measure as if the cabinet was there as long as they had the measurements. Please take your business elsewhere - this company has the worst customer experience I've ever seen.
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Source:Yelp
Debra S.
Date: 2014-07-14 18:07:02
Purchased a kitchen and the countertop installers were Top South.
When the man came to measure and template I told him I wanted a specific integrated sink. I spoke to Mike Wells and specifically asked him to call me back if there was a problem. The installation was expected 2 weeks from template. 2 1/2 weeks later I finally managed to get hold of Mike. He passed the buck and told me someone should have called me. He took no responsibility and then told the rep from the company I purchased the kitchen from that he had other customers to deal with even though I had already paid in full for the kitchen and countertop.
He told me I had to get a refund from the company I bought the kitchen from so that I could buy the countertop and integral sink directly from his company.
Now I have a refund from the company I bought the kitchen from and Mike Wells, nor anyone from his company called me back. Obviously they are either going out of business or too busy to take on new customers.
Either way I may have dodged a bullet...
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Source:Yelp
Stephanie J.
Date: 2014-05-23 12:41:43
I would give them a 0 if I could! I purchased countertops from Home Depot. They came out and measured then someone called and gave me an installation date of today. On installation day - no installers in site! I call them only to find out that the material was not a "color match". Was anyone going to share this information with me????
I've missed an entire days work and my kitchen is a mess from clearing everything for them. Not to mention we invited guests over for the holiday weekend because we knew the countertops would be done. They've ruined my day and my holiday weekend. HomeDepot should strongly consider a new vendor for this.
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Source:Yelp
Wanderlust L.
Date: 2014-04-20 01:43:25
We went to Home Depot and was referred to Top South. We wanted a L shaped countertop that people could sit at and face each other to have a discussion. When they arrived they only had a long, straight piece. To me this defeats the whole purpose (if you have 3 people sitting in a straight line- how do you not have your back to someone?), so was quite upset with them. They said they would talk to the person (Brit) who did the original measurements that TOLD US that we could install an L shaped countertop.
Three business days (and a weekend) later, they didn't bother to return the call. When I called them back, I was told thatthe installer told us that they would not install on the existing countertop. This is not a problem for us because we are in the process of remodeling out whole kitchen so we could have easily done this before the install. Instead of discussing this with us, they just change the shape of the countertop. So we spend a small fortune with them and they- all on their own- decide to modify the shape of something that can not be fixed. I asked if they had shown us drawings of what the plan would look like (we got not only a long bar- but also the entire countertop around the kitchen) and they said "we had the plans in the papers". In my opinion, when you are working with something very expensive and not changeable after cutting you should make the customer very aware of what you are doing- to the point of making them sign a piece of paper that has the drawing on it. We were under the assumption that they were going to build what had been decided on with the installer- and they never told us or showed us otherwise.
I was told by Heather that a manager would be calling me back. I'm hoping for the best. Otherwise, there we will simply return the piece of granite and dispute the charge with American Express and write a detailed letter to Hope Depot. If they want to work with the general public- not professional carpenters- then they need to step up their game.
I will update this with their response.
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Source:Yelp
Lisa C.
Date: 2014-03-10 19:58:26
Went online looking for a granite company today and realized that Top South was very near my office. Their website says Monday-Friday 8 a.m. - 5:00 p.m. -- No Appointment Necessary. The one lady at the front desk was very rude and I was then told I needed a specific sales person and that "their salespeople work by appointment only." Whatever. We will use someone else.
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Source:Yelp
Joseph V.
Date: 2014-02-16 15:18:39
I've updated my review with a picture of my amateur DIY cabinetry which "Mark- the COO of Top South" has brought into my review. Mark has implied that I did not understand what was required of me.
"Mark- the COO of Top South" apparently does not understand how yelp works and that is why he used Melissa's account. I'm pretty sure using someone else's yelp account to rebutt an honest review that came from a former dissatisfied customer is a violation of yelp. However, all of the other yelpers out there will quickly realize that when someone uses another person's yelp account they do not understand how the process works. I'm truly amazed the COO of one the South East's top granite companies doesn't own a yelp account of his own. If Mark is interested in acquiring my consulting services he may feel free to contact my work number and I will be more than happy to set up a quote to bring them into how the Web 2.0 works. As I'm currently studying for my ITIL foundation certification as a project manager and currently possess a bachelor's degree in Management Information Services along with multiple years of experience I'm fully capable of explaining how yelp works.
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Source:Yelp
Daniel G.
Date: 2013-02-28 14:54:23
Our contractor asked us to use Top South. My wife went to pick out a granite or quartz counter top for our master bath however they said they could not quote for a week do to the sales guy being on vacation. A day later they sent a quote via e-mail however I had some questions and they never sent a response. We went with a competitive (Silestone / Stone Systems Atlanta) product from The Home Depot that happen to be on sale and cheaper.
If I were you I would not use Top South.
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Source:Yelp
Roy H.
Date: 2011-06-22 04:23:01
There is a larger than normal gap between the counter and wall. They filled it in with caulk. They also banged up the walls a little bit. This is my 6th time of replacing counter tops because I have investment properties. This is a poor job. In fairness I don't know yet if they will do it over, but it is not a good job.
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FAQ About Top South — Based on Independent Research
What materials can I order a countertop from Top South?
During our independent research, we found that Top South offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Top South’s clients in Sandy Springs, GA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Top South fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Top South is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Top South fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Top South, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Top South most often implement in Sandy Springs, GA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Top South successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Top South?
The company’s office is located at 830 Pickens Industrial Dr N E, Marietta, GA 30062, but its work is not limited to just the city of Sandy Springs, GA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Top South work with?
Like many participants in our rating, Top South works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Top South often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Top South have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Top South has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Top South offer any discounts on countertop fabrication in Sandy Springs, GA?
According to our research, Top South does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Top South may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Top South in Sandy Springs, GA?
According to the assessment of our independent rating, Top South in Sandy Springs, GA falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $6365$ at a rate of $76.32$ per sq. ft., and the cost using Carrara Morro quartz was $5192$ at a rate of $62.25$ per sq. ft. These prices turned out to be among the lowest of all companies in Sandy Springs, GA, which allowed us to categorize Top South as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Top South?
Yes, according to our research, Top South offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Top South?
According to the results of our independent research, Top South from Sandy Springs, GA quoted a turnaround time of 28 business days for the fabrication and installation of a stone countertop. Acting as a mystery shopper, our analyst contacted the company with a request to produce and install a 83.4 sq. ft. stone countertop. A company representative stated that the project could be fully completed in 28 business days, which allowed us to classify the company as one with a long turnaround time.
It’s important to note that the timeframe provided to our mystery shopper may differ from what you’ll be quoted, as turnaround time depends on many factors — including the complexity of the project, the material selected, and the company’s current workload. We recommend confirming the actual timeframe directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Top South to prepare a quote for countertop fabrication and installation?
According to our research, Top South in Sandy Springs, GA prepared the project estimate within 28 days. After a phone conversation, our mystery shopper sent a quote request to the company representative, based on a completed 83.4-square-foot countertop project, and received a detailed estimate for the fabrication and installation. This turnaround time allowed us to classify the company in the category with a very slow quote preparation speed.
Please note that estimate preparation times may vary depending on the company’s current workload, the complexity of your project, and the selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and clarify the current turnaround time.
Does Top South offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Top South performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Top South provide for its work?
According to our information and industry practice, Top South, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Top South in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Top South. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Top South is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Top South know that you found them through the National Ranking Countertops Contractors!