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About Top Shop Inc — Ranked №8 Countertop Fabricator and Installer in Lansing, MI
44.71
total score
The main rating value calculated from more than 30 indicators.
Exact value: 44.711359 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Top Shop Inc, founded in 1972, ranked number 8 in Lansing, MI in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Top Shop Inc among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Top Shop Inc: Total Score & Key Ratings
The Total Score of 44.71 out of 100 achieved by Top Shop Inc in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Top Shop Inc has a rating of 4.8 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.11 out of 5.
You can read detailed information and evaluations from our independent research of Top Shop Inc’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Top Shop Inc directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Top Shop Inc
The company Top Shop Inc. offers a full range of countertops services. The company has been working for more than 40 years in this segment and has the experience to provide high-quality service. The organization provides the manufacture, sale, delivery and installation of countertops made of natural stone. The firm cooperates with private homeowners and contractors. Top Shop Inc. is the right choice. Designers and craftsmen will help you make a choice and prepare the best option. High-quality products, fine workmanship and affordable prices.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.8
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 55
Google
4.8
reviews: 52
YELP
5
reviews: 3
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
2.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 2.111111 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of Top Shop Inc as Excellent.
Our mystery shopper research revealed that the staff at Top Shop Inc provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with Top Shop Inc’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Top Shop Inc directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Top Shop Inc as Excellent.
The staff member from Top Shop Inc who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Top Shop Inc may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
5
Legacy
Company Age
Top Shop Inc is a legacy company, established in 1972.
According to our research, Top Shop Inc has been in business since 1972, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Top Shop Inc directly to confirm the details.
Own Office
5
Has Office
Own Office
We note that Top Shop Inc has a dedicated office.
Our research revealed that Top Shop Inc operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Top Shop Inc directly to confirm the latest details.
Own Production
0
No Data
Own Production
We were unable to confirm whether Top Shop Inc has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Top Shop Inc operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Top Shop Inc remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Top Shop Inc directly for more information.
Veterans Discount
5
Yes
Veterans Discount
Top Shop Inc offers discounts for veterans.
Our research revealed that Top Shop Inc provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Top Shop Inc directly to confirm the accuracy of this data.
Production time
1
Very Slow
Production time
We rate the production time of Top Shop Inc as Very Slow.
Our research revealed that Top Shop Inc quoted a project completion time of 35 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Top Shop Inc before starting a project.
Important:
Our evaluation is based on information provided by Top Shop Inc during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Top Shop Inc.
Deposit Level
2
High
Deposit Level
We rate the deposit level of Top Shop Inc as High.
Our research found that Top Shop Inc requires a deposit of 75% of the total project cost, placing them in the High category. This may reflect the company’s confidence in their professional services and project execution. We recommend discussing the terms of payment directly with Top Shop Inc.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Top Shop Inc may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Top Shop Inc.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from Top Shop Inc.
Unfortunately, Top Shop Inc did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, Top Shop Inc remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Top Shop Inc directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from Top Shop Inc.
Unfortunately, Top Shop Inc did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of Top Shop Inc, which is recognized in our rankings for other parameters. We recommend reaching out to Top Shop Inc directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Top Shop Inc
Delivery
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Credit cards
Debit cards
In store shopping
Countertop store
Reviews about Top Shop Inc
All (13)
Google (10)
Yelp (3)
Source:Google
Corey Herman_g
Date: 2014-06-25 14:59:27
These guys are wonderful to deal with and do AMAZING work! They came into my home and took all the measurements needed (instead of relying on my measurements) and built us beautiful WilsonArt HD laminate counter tops that look amazing in my kitchen. The house was built in the 50's and the walls are not square so they had a challenge which they easily met. Their service is superior and to top it all off they beat the big box price quotes I had with me when I originally met with them. This is a family owned and operated business that you can't go wrong with. My wife and I are so happy with the results!
Read more
Source:Google
Martin Jay
Date: 2024-05-14 17:11:52
This was my second experience with the top shop. I appreciate the friendly knowledgeable staff that answered all my questions and guided me so I could make correct decisions. Their prices and service could not be beat. The installation team was also top notch and professional. I'm happy I chose them over the other companies I received bids from and know you will too!
Read more
Source:Google
Diane David
Date: 2021-10-06 10:12:10
Tim from Top Shop was very professional installing my new counter tops in my kitchen. I love the way they turned out. I would recommend the Top Shop Inc for anyone needing new counter tops. The price was very reasonable.
Read more
Source:Google
Nancy Lansing
Date: 2024-10-10 22:05:34
Known this business since 1984. Best customer service, products, and quality service. Looking to update kitchen, offered exactly what I'm looking for.
Read more
Source:Google
Ben Berry
Date: 2020-06-27 02:09:16
Honestly this may have been the best customer service I've ever had. Anthony took a lot of extra time to assist a novice DIYer. He even took the time to help me with an unrelated issue. If I could give 6 stars, I would. Great product and came in stock very quickly.
Read more
Source:Google
Nate Potts
Date: 2021-03-25 20:23:23
Eliminate the stress of seeking 3 bids and go straight to these guys. My project was a smaller project that I'm confident wasn't the most lucrative for them. From the first phone conversation, Anthony and Tim both made me feel as though it was a million dollar project regardless. And if that wasn't impressive enough, Anthony sent me a text just a couple of hours after my product arrived at my house to make sure it was delivered safely and that I was pleased with it. Top notch knowledge and service from these guys. Couldn't thank them enough.
Read more
Source:Google
Kelly DeMattos
Date: 2024-10-17 15:16:07
I couldn’t be happier with my counter tops. This company is so easy to work with. The quote was straightforward, scheduling the install was fast, and the actual finished product is beautiful. Thank you!
Read more
Source:Google
Amanda Conn
Date: 2021-10-02 19:30:26
Tim from Top Shop came and put new counters in our kitchen. He did an amazing job! Very professional, friendly, and genuinely looked like he was enjoying the job. Couldn't be happier with the way they turned out!
Read more
Source:Google
S Brogan
Date: 2023-07-12 20:15:34
We were so glad we went to the Top Shop for our new kitchen counters. From the time I first walked into their store, through the decision making, ordering, measuring, tear out and installation, Anthony and his brothers were amazing to work with…. friendly, knowledgeable, skilled, great communicators. And when there was a glitch with another company, they were right there to help keep things moving smoothly. The pricing was very reasonable, the quality of service/materials was excellent, and the brothers themselves were wonderful to work with. You won’t be disappointed.
Read more
Source:Google
Thomas Dault
Date: 2022-02-07 12:16:29
Anthony and the team at Top Shop were great to work with. They let us know each step of the process, provided insight as needed, counter tops came out awesome! Thank you.
Read more
Source:Yelp
Sam L.
Date: 2021-11-19 15:01:07
The Top Shop Team did an outstanding job on a tricky project. They could have taken a shortcut but didn't - they did it right! On time, professional, friendly and hard working! Fair price for the work. Highly recommend.
Read more
Source:Yelp
Kathy F.
Date: 2019-10-03 17:36:23
Great people to work with, and really quality work for a good price! They installed new counter tops in our kitchen last week and they could not have done a better job and it looks so good! We had been told by a big box store we would need to have a seam across the wide part of the big L shaped counter, Top Shop was able to put a tiny seam at the sink, cannot even see it. Friendly, helpful, and great work. I do not see how you can go wrong working with this place.
Read more
Source:Yelp
Corey H.
Date: 2014-06-25 15:17:36
These guys are wonderful to deal with and do AMAZING work! They came into my home and took all the measurements needed (instead of relying on my measurements) and built us beautiful WilsonArt HD laminate counter tops that look amazing in my kitchen. The house was built in the 50's and the walls are not square so they had a challenge which they easily met. Their service is superior and to top it all off they beat the big box price quotes I had with me when I originally met with them. This is a family owned and operated business that you can't go wrong with. My wife and I are so happy with the results!
Read more
Source:
FAQ About Top Shop Inc — Based on Independent Research
What materials can I order a countertop from Top Shop Inc?
During our independent research, we found that Top Shop Inc offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Top Shop Inc’s clients in Lansing, MI for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Top Shop Inc fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Top Shop Inc is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Top Shop Inc fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Top Shop Inc, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Top Shop Inc most often implement in Lansing, MI?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Top Shop Inc successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Top Shop Inc?
The company’s office is located at 2526 N Grand River Ave, Lansing, MI 48906, but its work is not limited to just the city of Lansing, MI. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Top Shop Inc work with?
Like many participants in our rating, Top Shop Inc works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Top Shop Inc often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Top Shop Inc have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Top Shop Inc has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Top Shop Inc offer any discounts on countertop fabrication in Lansing, MI?
Yes, based on the results of our research, Top Shop Inc offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Top Shop Inc in Lansing, MI?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Top Shop Inc. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Top Shop Inc?
Yes, according to our research, Top Shop Inc offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Top Shop Inc?
According to the results of our independent research, Top Shop Inc from Lansing, MI quoted a turnaround time of 35 business days for the fabrication and installation of a stone countertop. Acting as a mystery shopper, our analyst contacted the company with a request to produce and install a 83.4 sq. ft. stone countertop. A company representative stated that the project could be fully completed in 35 business days, which allowed us to classify the company as one with a long turnaround time.
It’s important to note that the timeframe provided to our mystery shopper may differ from what you’ll be quoted, as turnaround time depends on many factors — including the complexity of the project, the material selected, and the company’s current workload. We recommend confirming the actual timeframe directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Top Shop Inc to prepare a quote for countertop fabrication and installation?
According to our research, Top Shop Inc in Lansing, MI prepared the project estimate within 35 days. After a phone conversation, our mystery shopper sent a quote request to the company representative, based on a completed 83.4-square-foot countertop project, and received a detailed estimate for the fabrication and installation. This turnaround time allowed us to classify the company in the category with a very slow quote preparation speed.
Please note that estimate preparation times may vary depending on the company’s current workload, the complexity of your project, and the selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and clarify the current turnaround time.
Does Top Shop Inc offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Top Shop Inc performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Top Shop Inc provide for its work?
According to our information and industry practice, Top Shop Inc, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Top Shop Inc in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Top Shop Inc. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Top Shop Inc is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Top Shop Inc know that you found them through the National Ranking Countertops Contractors!