Timeless Stone Inc
since 2012
Examples of works performed by Timeless Stone Inc
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About Timeless Stone Inc — Ranked №3 Countertop Fabricator and Installer in Waterbury, CT
total score
Exact value: 70.322461 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Timeless Stone Inc, founded in 2012, ranked number 3 in Waterbury, CT in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Timeless Stone Inc among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Timeless Stone Inc: Total Score & Key Ratings
The Total Score of 70.32 out of 100 achieved by Timeless Stone Inc in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Timeless Stone Inc has a rating of 4.6 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.79 out of 5.
You can read detailed information and evaluations from our independent research of Timeless Stone Inc’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Timeless Stone Inc directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Timeless Stone Inc
Jackson and Jalisson, the brothers who own the countertop firm, came from humble beginnings in a poor region of Brazil. They each acquired their expertise while working for separate Boston-area granite producers before deciding to establish a partnership. That allows them to position Timeless Stone as a leader in the Connecticut countertop market. For over 15 years, the company has served a diverse clientele who have put their faith on its vision for countertops. Starting with sourcing premium materials and ending with a flawless installation, they leave no stone unturned. In order to provide the customers with the greatest experience, they design and fabricate countertops on-site.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 106
YELP
reviews: 16
reviews: 11
CoCo
reviews: n/a
Awards 2026
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Timeless Stone Inc
Small business
Delivery
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Credit cards
Debit cards
NFC mobile payments
Accepts Credit Cards
In store shopping
Countertop store
Countertop contractor
Stone cutter
Stone supplier
Tile contractor
Kitchen & Bath
Reviews about Timeless Stone Inc
All (26)
Google (10)
Facebook (6)
Yelp (10)
Melissa Duarte
Date: 2026-10-06 14:40:26
Timeless was recommended to me by a kitchen contractor that I trust. Unfortunately, my experience has been disappointing. I contacted Fernanda to inquire about redoing the stone on our master bath vanity. I sent several pictures and measurements. I made an appointment to view options. I picked several options that I liked but they were not labeled. I left with the understanding that I would receive an email with the pictures and names of the pieces so that I could choose or decipher which was which. I never received that. I reached out again several weeks later after not hearing back. I was told a certain type of stone was available but because I had never received info in terms of what stone that was, I had no idea what she was referring to. She ultimately sent an email with a picture of this stone saying that a remnant might be available (in other words, I couldn’t choose after all and I might have the option of one available). That was well over a month ago and I have yet to hear back. The communication was honestly pretty terrible. Sadly disappointed by this experience. Addendum: after this review, I was quickly contacted and provided with all the info that I had requested and I am now moving forward with planning.
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Lisa Marie
Date: 2026-10-01 19:19:34
Working with the entire staff at Timeless was excellent! From the designer to the technicians and installers- everyone was professional, courteous, and knowledgeable. They have an enormous selection of products and go out of their way to help you find exactly what you are looking for! I would recommend to anyone needing stone installation in a project!
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John Wentworth
Date: 2026-07-17 15:45:34
Great work from start to finish. Helped us find the material that worked for our style and our budget, and worked with us to schedule the measurements, installation, and any follow up work needed. Professional and friendly service.
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Carol Tsacoyeanes
Date: 2024-06-12 21:04:50
Jessica helped me pick the most beautiful granite for my kitchen and bathroom. The team called me in to select the way I wanted the layout exactly on the computer and the installation was seamless. The prices were very competitive too. I couldn’t be happier!!
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Deborah Lavoie
Date: 2024-05-28 20:16:19
The company who did our kitchen cabinets sent us to Timeless Stone to pick out our granite countertop. We are so glad they did!!! From Jennifer who we met with to pick it out, to Leo who came and measured (he was spot on with his measurements!!!!) to the crew who just left that installed it, THANK YOU!!! Everyone at Timeless is so nice, professional and their work is awesome!!! I never thought I would have granite countertops so I am thrilled at how beautiful they look. We would highly recommend Timeless Stone as they are a great, friendly company with awesome products!!!
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Sandy McRae
Date: 2024-01-07 12:43:31
From start to finish my experience with Timeless Stone was phenomenal. Excellent service from Jennifer helping me select the perfect option for my countertop. On the spot, they cut a small sample from the slab I selected which was something previous stone companies I had visited did not offer. Their price was much better and I would never look elsewhere. Wonderful company all around!
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Dan Simeone
Date: 2023-12-23 22:09:35
Timeless Stone (Bloomfield) was flawless in every aspect. From the office staff which was a pleasure to deal with to the expertise of the gentleman who installed my quartzite counter tops. A first class operation from beginning to end. A big thanks to Natalia, Liza, Jennifer and Jessica.
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Allison Kimmerle
Date: 2023-12-19 17:58:53
Go to Timeless Stone first! They are knowledgeable, friendly, patient and stocked with a great variety of stone. I am not at all talented in the area of kitchen/bathroom design, but a few strolls through Timeless Stone's collections, and with Jennifer's guidance, I selected the beautiful counter and vanity tops I now have. From selection to installation, they deserve 5 stars!
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Mike Poresky
Date: 2023-09-22 20:35:03
I am very disappointed with my experience here. I was recommended to timeless stone by a fellow contractor. He said they would take care of me. I picked out the stone I liked and choose some additional options. The project I was working on changed in timeline. I asked Jackson if I could template the granite and pickup to meet my deadline. He said sure no problem. Long story short when I went to pickup the piece and it was wrong but I accepted it anyways. When the final bill came in there was only a 100 dollar credit to not template and install the granite. I spoke with Jackson about how that seemed a little low and he was very rude. I explained how that cannot be right for a crew to drive to my house and install for $50.00. He would not budge on the price and did not care. I was going to have them provide my kitchen granite and other pieces in the house but not after this. Very disappointed and rude service.
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Carol G.
Date: 2022-04-01 18:36:53
All the staff at Timeless Stone exceeded our expectations! Stephanie has been great to work with - very helpful during the selection process and a prompt and courteous communicator. The two crews (measure/template and install) were Fabulous - on time, clean, professional and very careful. I am thrilled with the end result!
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Beth Rosen Fink
Our experience with this company was absolutely awful, even when brought to the attention of upper management. From start to finish there was disorganization, lack of communication, unanswered questions and they were untimely in their installation except when they needed payment. When the installation was done and we had some questions, we were told the installers needed to "hurry up because they have 3 more jobs to do" Absolutely awful on all fronts.
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Carol Jaworowski Grasis
All the staff at Timeless Stone exceeded our expectations! Stephanie has been great to work with - very helpful during the selection process and a prompt and courteous communicator. The two crews (measure/template and install) were Fabulous - on time, clean, professional and very careful. I am thrilled with the end result!
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Kelly Hoover
Timeless Stone helped us match the existing island in our house to replace the laminate countertops. The counters look like they were always meant to be that way. The installation went great even with a hiccup of one of the backsplash pieces being short. It was a long day but everything was installed same day. The price could not be beat.
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Hanne Hansen
Professional craftsmen who are skilled in marble work. Excellent supply of slabs. Customer service values its customers. I've done kitchen remodels many times and was impressed with their efficiency and quality of work. Would recommend again with no reservations. Well Done Timeless Stone!
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Oneda N. Lamont
Let me say that I️ do not write reviews. However, working with Timeless has been such a great experience that I️ want everyone to know how amazing these guys are. They care deeply about customer satisfaction- their work is great, but if an issue arises, they will do whatever it takes to address it the way that the customer chooses. They are easy to work with, they are punctual, they get jobs done quickly and professionally! They did our kitchen and two of our bathrooms and they all look amazing! I️ highly recommend them.
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Alison Davis Riley
Love their work! They were very helpful and knowledge as we renovated our bathroom. We will be using them for our next bathroom and kitchen as well. Highly recommend.
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Beth F.
Date: 2026-07-23 15:10:44
Our experience with this company was absolutely awful, even when brought to the attention of upper management. From start to finish there was disorganization, lack of communication, unanswered questions and they were untimely in their installation except when they needed payment. When the installation was done and we had some questions , we were told the installers needed to "hurry up because they have 3 more jobs to do" Absolutely awful on all fronts.
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Robert C.
Date: 2025-09-11 10:41:17
Timeless Stone provided prompt installation and did a fantastic job. We are very happy and can't believe how nice our newly installed countertops look. Great job and thank you!
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Kim T.
Date: 2025-07-27 16:02:01
I typically don't have time to write reviews, but I had to make time for this. Exceptional customer service is a rarity these days, and Timeless Stone should be recognized for 2 stellar employees: Ana (saleswoman) and Lury (production). I met Ana initially when I visited to tour their yard for a remnant selection. She was friendly, knowledgeable, and just a very nice human. Lury, whom I only communicated with via email, kept me informed of the status of my order (even at 10:00 on a Friday night). Ana and Lury were well-oiled machines, keeping me in the loop every step of the way. Timeless Stone's facility is modern, organized, and has a great selection. I am in the real estate and remodeling business and have sent many clients to Timeless Stone, and I will continue to do so with confidence.
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Brenda G.
Date: 2025-04-22 00:24:47
Unfortunately we had an absolutely terrible experience with this company. What was supposed to be a simple countertop installation turned into a months-long nightmare. At first, the communication was fantastic, then things quickly shifted when the scheduled first installation went south. They showed up very late, and the team was extremely unprofessional. It was all jokes when they cut up my lawn with their large truck as they entered my property through the grass. To make matters worse, they broke our main stone in half. I had to chase them down for updates constantly. When they finally did the replacement, the measurements were off, and the stone did not fit properly. To make matters worse, the finish was rough and dull in places with several gouges and chipped throughout. They promised to come back and fix it, but that never happened. Calls and emails have gone unanswered since. I expected professional work and got something that looked like a rushed DIY project. Save yourself the stress and go with a company that actually takes pride in their craft
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Erc S.
Date: 2025-04-04 20:52:58
They Dont pay thier bills. They owe us money from 2023. Find another company to work with.
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Sheryl L.
Date: 2021-04-21 13:00:16
TS was recommended to me by my contractor. He said it had the best selection. I wanted to make sure bc it seemed small so I went to two other larger stone shops. Hands down TS had the most beautiful stone counter selection. Jason, one of the owners was incredible. He explained everything about all the different stone options; their pros and cons. He was so patient and kind!! I love the quartzite stone I picked. I did not see anything nearly as pretty at the other shops.
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Rei P.
Date: 2020-11-11 18:11:44
I can't speak more highly about my experience with Timeless Stone. From the moment we walked in, we were greeted warmly and assisted by Danielle, who was great in helping determine the type of stone we were interested in (I think I changed my mind more times than I could count and Danielle was SO patient). She cheerfully showed us all of our options in various price ranges, colors and finishes, and Timeless Stone had a LOT of options to choose from. We chose a beautiful quartzite (quartz/marble) in Fantasy Leather Brown. When we came back to have our layout completed, Jackson, one of the owners, worked with us to ensure our slabs would match up and be cut perfectly so (and it was!). On top of the incredible service we received, the installation came out beautifully and all at a fantastic price. We will definitely return to Timeless Stone in the future for other projects. Thank you for being the easiest part of our kitchen remodel!
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Moriah G.
Date: 2020-01-31 22:30:48
We just used Timeless to install quartz countertops and some other custom stonework work in our bathroom and they were a pleasure to do business with. If you are looking for marble look quartz they have the best selection around and their pricing for the bathroom vanity deal was better than the big box stores. I loved that they included the sinks too- so easy. Our contractor was a nightmare to deal with and they basically took this over for us and delivered a gorgeous end product.
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Doug J.
Date: 2019-08-23 20:46:38
Helpful from the minute we walked in the showroom. Great customer service and communication from Vanessa. The installers were friendly, professional and did a great job. I highly recommend this business!
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Barbara C.
Date: 2019-02-28 17:22:10
Timeless Stone was very patient with us as we took our time making decisions about new granite countertops and now backsplash options. We have a small kitchen, and I'm sure that they have significantly bigger jobs, but we were never made to feel anything less than a valued customer. The inside team was courteous and professional, and the installers were knowledgeable, efficient, and clean - even though they did some drilling on-site as we hadn't been prepared with a faucet when they came out to do the template. Counters are in and look beautiful - Thank you!!
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FAQ About Timeless Stone Inc — Based on Independent Research
What materials can I order a countertop from Timeless Stone Inc?
What types of spaces does Timeless Stone Inc fabricate countertops for?
What shapes of kitchen countertops does Timeless Stone Inc fabricate?
What countertop design styles does Timeless Stone Inc most often implement in Waterbury, CT?
What is the service area of Timeless Stone Inc?
What types of clients does Timeless Stone Inc work with?
Does Timeless Stone Inc have its own countertop fabrication facility?
Does Timeless Stone Inc offer any discounts on countertop fabrication in Waterbury, CT?
What is the price category of Timeless Stone Inc in Waterbury, CT?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Timeless Stone Inc?
What is the fabrication and installation timeline for a countertop at Timeless Stone Inc?
How long does it take Timeless Stone Inc to prepare a quote for countertop fabrication and installation?
Does Timeless Stone Inc offer cutouts for sinks, cooktops, or other elements?
What guarantees does Timeless Stone Inc provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Timeless Stone Inc. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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10 Northwood Dr, Bloomfield, CT 06002