About Tile & Stone of Syracuse LTD — Ranked №2 Countertop Fabricator and Installer in Syracuse, NY
70.75
total score
The main rating value calculated from more than 30 indicators.
Exact value: 70.746902 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Tile & Stone of Syracuse LTD, founded in 2005, ranked number 2 in Syracuse, NY in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Tile & Stone of Syracuse LTD among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Tile & Stone of Syracuse LTD: Total Score & Key Ratings
The Total Score of 70.75 out of 100 achieved by Tile & Stone of Syracuse LTD in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Tile & Stone of Syracuse LTD has a rating of 4.1 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.08 out of 5.
You can read detailed information and evaluations from our independent research of Tile & Stone of Syracuse LTD’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Tile & Stone of Syracuse LTD directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Tile & Stone of Syracuse LTD
Thirty years of experience is not the limit. Craftsmen and designers are passionate about creating unique marble and granite countertops. They develop their skills. The result exceeds expectations. Countertops repeat the project to the smallest detail. There are no chips, cracks or irregularities. Processing of the highest precision allows you to make high-quality and durable countertops. High-quality service is available to customers to get a ready-made countertop for the kitchen or bathroom. Recently, an exhibition hall was opened, where the materials with which the masters work were demonstrated. Customers can choose any option from a hundred examples of the material.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.1
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 36
Google
4.1
reviews: 33
YELP
3.7
reviews: 3
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.076388 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Tile & Stone of Syracuse LTD as Very Good.
During our research, the staff at Tile & Stone of Syracuse LTD demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Tile & Stone of Syracuse LTD’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Tile & Stone of Syracuse LTD directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Tile & Stone of Syracuse LTD as Excellent.
The staff member from Tile & Stone of Syracuse LTD who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Tile & Stone of Syracuse LTD may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.7
Experienced
Company Age
Tile & Stone of Syracuse LTD is an experienced company, operating since 2005.
Our research revealed that Tile & Stone of Syracuse LTD began operating in 2005, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Tile & Stone of Syracuse LTD directly.
Own Office
5
Has Office
Own Office
We note that Tile & Stone of Syracuse LTD has a dedicated office.
Our research revealed that Tile & Stone of Syracuse LTD operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Tile & Stone of Syracuse LTD directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Tile & Stone of Syracuse LTD has its own production facility.
Our research revealed that Tile & Stone of Syracuse LTD operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Tile & Stone of Syracuse LTD directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Tile & Stone of Syracuse LTD offers discounts for veterans.
Our research revealed that Tile & Stone of Syracuse LTD provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Tile & Stone of Syracuse LTD directly to confirm the accuracy of this data.
Production time
3
Standard
Production time
We rate the production time of Tile & Stone of Syracuse LTD as Standard.
During our research, Tile & Stone of Syracuse LTD quoted a standard project completion time of 21 days. This typical timeframe places them in the Standard category, reflecting a stable and reliable approach to completing projects.
Important:
Our evaluation is based on information provided by Tile & Stone of Syracuse LTD during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Tile & Stone of Syracuse LTD.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Tile & Stone of Syracuse LTD as Standard.
Tile & Stone of Syracuse LTD requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Tile & Stone of Syracuse LTD may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Tile & Stone of Syracuse LTD.
Quote Time
2.5
Average
Quote Time
We rate the quote preparation speed of Tile & Stone of Syracuse LTD as Average.
According to our mystery shopper evaluation, Tile & Stone of Syracuse LTD provided a quote within a standard timeframe. This performance places them in the Average category, demonstrating consistency in their workflow.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Tile & Stone of Syracuse LTD.
Affordability
4.5
Low
Affordability
We rate the price level of Tile & Stone of Syracuse LTD as Low.
Our mystery shopper research revealed that Tile & Stone of Syracuse LTD offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $101.92 per square foot, while for Carrara Morro quartz, the price was $87.53. These prices fall into the Low category, making Tile & Stone of Syracuse LTD an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $8500 for Calacatta Idilio quartz and $7300 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Tile & Stone of Syracuse LTD.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Tile & Stone of Syracuse LTD
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair-accessible car park
Wheelchair-accessible entrance
Granite supplier
Reviews about Tile & Stone of Syracuse LTD
All (10)
Google (8)
Yelp (2)
Source:Google
Bridget Buckley
Date: 2024-04-23 16:01:52
I will be recommending Tile & Stone of Syracuse to everyone. The customer service was outstanding, and the product was exactly what I was looking for. I was so pleased with the service I received from Tile & Stone of Syracuse. They went above and beyond to help me find the perfect item. I was very impressed with how quickly they were able to get our countertops installed. No one will be faster!
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Source:Google
norm stilwell
Date: 2023-10-26 21:38:04
Tile and Stone of Syracuse did in three weeks what their competitor for three months kept telling me could not be done. These guys are very much a craftsman, old school. When they say they are going to do something it gets done and on time the right way. No B.S. Thanks guys, everybody loves our kitchen and we are proud to tell them who did it.
Norm and Ania S
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Source:Google
strawberryrhubarb23
Date: 2021-10-12 16:53:32
Tile & Stone of Syracuse is a wonderful company for countertops! We shopped around and they had the best pricing by far and comparable designs to other suppliers. The whole process took a month from scheduling, to measuring and installing. Makin is so nice and easy to work with, and the installers are quick, efficient and clean, very nice as well! This was our first home renovation, but it will not be our last, and we intend to work with Tile & Stone for every project! Thank you Tile & Stone!
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Source:Google
Laura Gauthier
Date: 2022-02-08 16:55:59
The customer service was amazing (Makin) and the time frame from measurement to install was 4 business days. The installation was done professionally and they take great care to keep everything clean and neat. They even washed the countertops when finished. Wonderful experience!
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Source:Google
Christine Basilio
Date: 2021-06-30 02:47:24
They were great from start to finish. The staff was so helpful and worked with me the entire time. Makin was the one I did most of the talking to also. The men who did the home measurement and install were great also.
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Source:Google
Mary Walker
Date: 2018-11-08 20:59:20
Just had my countertops professionally installed by Tile & Stone of Syracuse. They look fabulous. This was a great company to work with. They were extremely knowledgeable and helpful throughout my purchase. I searched many of the other competitors, including the big box stores. I am so glad I decided to have this team do my countertops. They didn't try to sell me what I didn't need. They were wonderful to work with. My cabinets were installed in a timely fashion and at an affordable price. The young men that did the install were courteous, on time and cared deeply about the work they were doing. I think they left my kitchen and surrounding area cleaner than when they came! If you are looking for a supplier for your next countertop purchase, check this team out!
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Source:Google
Reza Gorji
Date: 2020-10-22 13:24:55
Fantastic customer service. The quality of the work is simply outstanding.
From the start, Macon and others were honest, straight forward and NO high sales pitches.
The work was done in a very timely manner. The installers were on time and very polite. No mess left behind. The craftsmanship was excellent.
Overall Grade A+.
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Source:Google
Chris Van Patten
Date: 2023-04-25 18:18:27
While making small upgrades to our kitchen over the past year, I needed some cuts done to our existing granite countertops to enlarge an opening for a new stove, and separately to fit a larger sink. For both jobs, I turned to Tile & Stone of Syracuse and they did a fantastic job. They were easy to communicate with via email and were able to get our work scheduled quickly. The people who did the work were friendly, efficient, and cleaned up after themselves. The work itself is clean and smooth, and I couldn't be happier with the result. I felt that the prices were reasonable and there was clear communication up front on what the cost would be before I committed to anything. All in all, I couldn't ask for a better experience and will definitely turn to Tile & Stone of Syracuse for any future granite work!
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Source:Yelp
MaryAnne C.
Date: 2023-07-06 17:48:06
they were great from. From helping me make the decision to the installation. They were very prompt and professional. I had both bathrooms and my kitchen counters done. I had asked for a curved counter in my kitchen and they designed and did a fantastic job as you will see in the attached picture I would highly recommend them.
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Source:Yelp
Thoa B.
Date: 2019-12-13 17:18:47
This company is the most horrible company I ever had to deal with. They will take your 50% deposit before they come to measure. They gave us a 4 hours timeframe, called us an hour later than the timeframe they gave us and blamed that it's our fault because we should call them and ask why they were late. How ridiculous. We gave them a second chance to come and measure our kitchen countertop. They called again an hour before the timeframe they gave us and said they have to move the timeframe. After I told them that I had to cancel my appointments to wait for them, they suggested that I should cancel. WHAT? I did. Such horrible service!
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Source:
FAQ About Tile & Stone of Syracuse LTD — Based on Independent Research
What materials can I order a countertop from Tile & Stone of Syracuse LTD?
During our independent research, we found that Tile & Stone of Syracuse LTD offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Tile & Stone of Syracuse LTD’s clients in Syracuse, NY for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Tile & Stone of Syracuse LTD fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Tile & Stone of Syracuse LTD is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Tile & Stone of Syracuse LTD fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Tile & Stone of Syracuse LTD, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Tile & Stone of Syracuse LTD most often implement in Syracuse, NY?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Tile & Stone of Syracuse LTD successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Tile & Stone of Syracuse LTD?
The company’s office is located at 4235 James St, East Syracuse, NY 13057, but its work is not limited to just the city of Syracuse, NY. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Tile & Stone of Syracuse LTD work with?
Like many participants in our rating, Tile & Stone of Syracuse LTD works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Tile & Stone of Syracuse LTD often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Tile & Stone of Syracuse LTD have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Tile & Stone of Syracuse LTD has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Tile & Stone of Syracuse LTD offer any discounts on countertop fabrication in Syracuse, NY?
Yes, based on the results of our research, Tile & Stone of Syracuse LTD offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Tile & Stone of Syracuse LTD in Syracuse, NY?
According to the assessment of our independent rating, Tile & Stone of Syracuse LTD in Syracuse, NY falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $8500$ at a rate of $101.92$ per sq. ft., and the cost using Carrara Morro quartz was $7300$ at a rate of $87.53$ per sq. ft. These prices turned out to be among the lowest of all companies in Syracuse, NY, which allowed us to categorize Tile & Stone of Syracuse LTD as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Tile & Stone of Syracuse LTD?
Yes, according to our research, Tile & Stone of Syracuse LTD offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Tile & Stone of Syracuse LTD?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from Tile & Stone of Syracuse LTD in Syracuse, NY. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take Tile & Stone of Syracuse LTD to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from Tile & Stone of Syracuse LTD in Syracuse, NY. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does Tile & Stone of Syracuse LTD offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Tile & Stone of Syracuse LTD performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Tile & Stone of Syracuse LTD provide for its work?
According to our information and industry practice, Tile & Stone of Syracuse LTD, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Tile & Stone of Syracuse LTD in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Tile & Stone of Syracuse LTD. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Tile & Stone of Syracuse LTD for a Free Estimate
Tile & Stone of Syracuse LTD is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Tile & Stone of Syracuse LTD know that you found them through the National Ranking Countertops Contractors!