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About TheGraniteStoreUSA — Ranked №10 Countertop Fabricator and Installer in Worcester, MA
20.76
total score
The main rating value calculated from more than 30 indicators.
Exact value: 20.761111 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
TheGraniteStoreUSA, founded in 2018, ranked number 10 in Worcester, MA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included TheGraniteStoreUSA among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
TheGraniteStoreUSA: Total Score & Key Ratings
The Total Score of 20.76 out of 100 achieved by TheGraniteStoreUSA in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — TheGraniteStoreUSA has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.05 out of 5.
You can read detailed information and evaluations from our independent research of TheGraniteStoreUSA’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact TheGraniteStoreUSA directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about TheGraniteStoreUSA
TheGraniteStoreUSA has been manufacturing countertops for many years in Massachusetts. You can choose any material: from quartz and quartzite to granite and marble. All company countertops are available at a competitive price.
The business is good at fast delivery and great quality of materials. In the company’s catalog there are as classic countertops as exotic surfaces.
For a free consultation you should fill in a form on the company’s website. Selection of stone, polishing,. Edging, sealant, delivery and installation are included in countertops’ cost. Visit its showroom and make the right choice. In a week you will have a new countertop.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
5.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 15
Google
5
reviews: 15
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
0.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0.053704 out of 5.
criteria: 10
Staff friendliness
0
No Data
Staff friendliness
We were unable to assess the staff friendliness of TheGraniteStoreUSA.
Unfortunately, we were unable to reach TheGraniteStoreUSA during our mystery shopper research. This could be due to missed calls or unanswered messages.
Important:
The lack of data affects the company’s ranking position. However, TheGraniteStoreUSA remains one of the top companies in the U.S., having achieved high scores in other criteria. We recommend contacting TheGraniteStoreUSA directly to gain a full understanding of their level of service.
Staff Expertise
0
No Data
Staff Expertise
We were unable to assess the staff expertise of TheGraniteStoreUSA.
Unfortunately, we were unable to reach TheGraniteStoreUSA during our mystery shopper research. This may have been due to unanswered calls or messages.
Important:
This rating does not reflect the overall professionalism of TheGraniteStoreUSA, but only indicates the absence of data. TheGraniteStoreUSA remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend contacting the company directly for a complete understanding of their staff expertise.
Company Age
1.9
Emerging
Company Age
TheGraniteStoreUSA is an emerging company, established in 2018.
Our research showed that TheGraniteStoreUSA began operating in 2018, placing it in the Emerging category. Over the years, the company has gained experience and continues to improve its services, solidifying its position in the market.
Important:
This information was gathered by our mystery shopper. We recommend contacting TheGraniteStoreUSA directly to confirm the company’s age.
Own Office
0
No Data
Own Office
We were unable to confirm whether TheGraniteStoreUSA has a dedicated office.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether TheGraniteStoreUSA operates from a dedicated office. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, TheGraniteStoreUSA remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to TheGraniteStoreUSA directly for more information.
Own Production
0
No Data
Own Production
We were unable to confirm whether TheGraniteStoreUSA has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether TheGraniteStoreUSA operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, TheGraniteStoreUSA remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to TheGraniteStoreUSA directly for more information.
Veterans Discount
0
No Data
Veterans Discount
We were unable to confirm whether TheGraniteStoreUSA offers discounts for veterans.
Unfortunately, as part of our mystery shopper research, we were unable to determine if TheGraniteStoreUSA provides discounts for veterans. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, TheGraniteStoreUSA remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to TheGraniteStoreUSA directly for more information.
Production time
0
No Data
Production time
We did not receive production time information from TheGraniteStoreUSA.
Unfortunately, TheGraniteStoreUSA did not provide information about project completion time as part of our mystery shopper research. We were either unable to reach the company or did not receive an answer to our inquiry.
Important:
The lack of data on production time affects the company’s ranking position. However, TheGraniteStoreUSA remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting TheGraniteStoreUSA directly to clarify timelines and project conditions.
Deposit Level
0
No Data
Deposit Level
We did not receive deposit information from TheGraniteStoreUSA.
Unfortunately, TheGraniteStoreUSA did not provide information about their deposit requirements as part of our mystery shopper research. This does not exclude them from our ranking, as they have been recognized for their excellence in other criteria.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from TheGraniteStoreUSA.
Unfortunately, TheGraniteStoreUSA did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, TheGraniteStoreUSA remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting TheGraniteStoreUSA directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from TheGraniteStoreUSA.
Unfortunately, TheGraniteStoreUSA did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of TheGraniteStoreUSA, which is recognized in our rankings for other parameters. We recommend reaching out to TheGraniteStoreUSA directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of TheGraniteStoreUSA
Online estimates
LGBTQ+ friendly
Appointment required
Countertop contractor
Service establishment
Granite supplier
Kitchen furniture store
Kitchen remodeler
Marble supplier
Stone cutter
Stone supplier
Reviews about TheGraniteStoreUSA
All (9)
Google (9)
Source:Google
Lisa Whytock
Date: 2023-02-25 13:19:58
110% communication and service. Making sure my purchase was being done to my complete satisfaction and that I was completely taken care of. The countertop was exactly what I expected and looks perfect!
Professional experts giving quality service.
Read more
Source:Google
Michael Coletti
Date: 2022-09-09 21:33:42
Luis and the team did an outstanding job fast and efficient service they outperformed the competition will be using them again! highly recommended
Read more
Source:Google
Jamie Lee
Date: 2022-10-15 19:16:46
My fiancé & I did some research & got in contact with Luis who was very helpful in bringing our old kitchen back to life. He was fast & efficient. He did his best to communicate everything to us, and got the job done in good timing, even with us living in CT! We also got to meet Angel who helped install our granite countertops, he was very professional, personable, and reasonable. The whole team worked fast & was very careful while doing so! Would highly recommend.
Read more
Source:Google
Mark L
Date: 2023-10-15 17:23:38
Good quality work and listened to my needs as well. Happy with the final product and service provided
Read more
Source:Google
Margot Janson
Date: 2022-04-26 11:20:35
Luis installed exactly what I was looking for and had competitive pricing. Very happy with the final result!
Read more
Source:Google
Ranulf Tamba
Date: 2022-04-11 20:12:43
Luis is top notch, a great guy.
I had 3 more businesses to choose from but I chose Luis because of his personality and he doesn’t mind about adding small stuff. Will definitely buy another stone/quartz/ granite from him. Highly recommended .
Read more
Source:Google
rabeen moujalled
Date: 2022-09-14 23:10:25
This company is awesome. The guys were very knowledgeable, they knew what they were doing, they were on time, and the price was the best compared to other companies that quoted me. The best part is they made sure I was happy with the work done before they left. I would recommend them.
Read more
Source:Google
aneta czartoryski
Date: 2023-10-18 19:00:21
Professional installation quality product. Very happy I chose to go with Luise. Thank you for merting me and helping me chose the correct stone for my kitchen project.
Read more
Source:Google
Markos Saenz
Date: 2022-02-13 05:01:46
I am happy with the service, communication, final product. Having the opportunity to choose the stone I wanted made it more special. Thank you Luis for being always available, to make sure every went well.
Read more
Source:
FAQ About TheGraniteStoreUSA — Based on Independent Research
What materials can I order a countertop from TheGraniteStoreUSA?
During our independent research, we found that TheGraniteStoreUSA offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by TheGraniteStoreUSA’s clients in Worcester, MA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does TheGraniteStoreUSA fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, TheGraniteStoreUSA is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does TheGraniteStoreUSA fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by TheGraniteStoreUSA, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does TheGraniteStoreUSA most often implement in Worcester, MA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that TheGraniteStoreUSA successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of TheGraniteStoreUSA?
The company’s office is located at , but its work is not limited to just the city of Worcester, MA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does TheGraniteStoreUSA work with?
Like many participants in our rating, TheGraniteStoreUSA works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, TheGraniteStoreUSA often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does TheGraniteStoreUSA have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether TheGraniteStoreUSA has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does TheGraniteStoreUSA offer any discounts on countertop fabrication in Worcester, MA?
Unfortunately, during our independent research, we were unable to reach representatives of TheGraniteStoreUSA to clarify information about possible discounts. The company did not respond to calls or messages sent by our mystery shopper. However, in our experience, most companies featured in our rating are open to discussing personalized terms.
We recommend checking the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are willing to discuss individual terms.
What is the price category of TheGraniteStoreUSA in Worcester, MA?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from TheGraniteStoreUSA. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from TheGraniteStoreUSA?
Yes, according to our research, TheGraniteStoreUSA offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at TheGraniteStoreUSA?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from TheGraniteStoreUSA in Worcester, MA. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take TheGraniteStoreUSA to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from TheGraniteStoreUSA in Worcester, MA. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does TheGraniteStoreUSA offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, TheGraniteStoreUSA performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does TheGraniteStoreUSA provide for its work?
According to our information and industry practice, TheGraniteStoreUSA, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact TheGraniteStoreUSA in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on TheGraniteStoreUSA. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
TheGraniteStoreUSA is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let TheGraniteStoreUSA know that you found them through the National Ranking Countertops Contractors!