The Tile Store

We rate the staff friendliness of The Tile Store as Very Good. During our research, the staff at The Tile Store demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category. Important: Our rating is based on the personal experience of our mystery shopper with The Tile Store’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting The Tile Store directly to better understand their approach to customer service.

We rate the staff expertise of The Tile Store as Excellent. The staff member from The Tile Store who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at The Tile Store may vary. We recommend contacting the company directly for more comprehensive information.

The Tile Store is a legacy company, established in 1996. According to our research, The Tile Store has been in business since 1996, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field. Important: This information is based on data collected by our mystery shopper. We recommend contacting The Tile Store directly to confirm the details.

We note that The Tile Store has a dedicated office. Our research revealed that The Tile Store operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting The Tile Store directly to confirm the latest details.

We note that The Tile Store has its own production facility. Our research revealed that The Tile Store operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting The Tile Store directly to confirm the accuracy of this data.

The Tile Store offers discounts for veterans. Our research revealed that The Tile Store provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers. Important: This information was obtained as part of our mystery shopper research. We recommend contacting The Tile Store directly to confirm the accuracy of this data.

We rate the production time of The Tile Store as Very Fast. Our mystery shopper research revealed that The Tile Store quoted a project completion time of 14 days. This is the fastest possible time, placing them in the Very Fast category. The Tile Store is an excellent choice for clients who value quick delivery. Important: Our evaluation is based on information provided by The Tile Store during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with The Tile Store.

We rate the deposit level of The Tile Store as Standard. The Tile Store requested a deposit of 60%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by The Tile Store may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from The Tile Store.

We did not receive quote preparation data from The Tile Store. Unfortunately, The Tile Store did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response. Important: The lack of data on quote preparation time affects the company’s ranking position. However, The Tile Store remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting The Tile Store directly to clarify timelines and conditions.

We did not receive pricing information from The Tile Store. Unfortunately, The Tile Store did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors. Important: This does not impact the excellent reputation of The Tile Store, which is recognized in our rankings for other parameters. We recommend reaching out to The Tile Store directly to obtain pricing details and further information.