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October 31, 2025: Application Deadline for CountertopsContractors.com National Ranking (2025-2026)

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contractor place 5
Chattanooga, TN City Rating: We have identified this city as the primary city for this contractor.

The Tile Store

since 1996

Examples of works performed by The Tile Store

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About The Tile Store — Ranked №5 Countertop Fabricator and Installer in Chattanooga, TN

58.02

total score

The main rating value calculated from more than 30 indicators.
Exact value: 58.015758 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

The Tile Store, founded in 1996, ranked number 5 in Chattanooga, TN in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included The Tile Store among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

The Tile Store: Total Score & Key Ratings

The Total Score of 58.02 out of 100 achieved by The Tile Store in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — The Tile Store has a rating of 4.6 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.19 out of 5.

You can read detailed information and evaluations from our independent research of The Tile Store’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact The Tile Store directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about The Tile Store

After detailed study of information on Google, on company websites and on social networks our team decided to add The Tile Store to the catalog Countertops Contractorsand here are the reasons: the number of variants for countertops, price-quality ratio and the level of customers’ satisfaction. The company fabricates stone countertops for any space in your house or office. The staff of the company considers all your desires while creating a project of your ideal countertop. The Tile Store guarantees precise delivering, accurate installing and a free estimate. This business has been providing its services in the Chattanooga area for 26 years!

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

3.2

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.185185 out of 5.
criteria: 10

Staff friendliness

4

Very Good

Staff Expertise

5

Excellent

Company Age

4.9

Legacy

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

5

Yes

Production time

4

Fast

Deposit Level

2.6

Standard

Quote Time

0

No Data

Affordability

0

No Data

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of The Tile Store

Small business

Delivery

In-store pickup

In-store shopping

Wheelchair accessible entrance

Wheelchair accessible parking lot

Service guarantee

Credit cards

Debit cards

NFC mobile payments

In store shopping

In store pickup

Countertop Installation

Tiling

Tile store

Countertop store

Flooring store

Granite supplier

Reviews about The Tile Store

All (12)

Google (10)

Yelp (2)

Source: icon-google Google
avatar

Vic Kessinger

Date: 2023-06-22 00:35:11

We used The Tile Store for a 3 bathroom renovation project and they were absolutely amazing at every stage. They're very knowledgeable, creative and so much fun to work with. We'll be using them for all future tile needs. Couldn't reccomend them more!

Source: icon-google Google
avatar

Katie Pritchard

Date: 2024-06-14 11:28:59

Great experience! Elaine and Tanner were wonderful to work with. They answered all of our questions and helped us choose the perfect quartz counter top. Installation crew did a great job! Thank you!

Source: icon-google Google
avatar

D

Date: 2024-04-25 17:59:31

I am remodeling my kitchen and had a wonderful experience with The Tile Store. Tanner helped me pick out a top within my budget that looks great with my cabinets and answered all my questions whenever I had them. Nate and McCarty were super fast templating, and Hayden and Chris did a fantastic job with the install. I am very satisfied with the whole process.

Source: icon-google Google
avatar

Elizabeth Fiallo

Date: 2024-08-28 21:56:06

I contacted the tile store to upgrade our countertops to white quartz and received an immediate response, with an appointment scheduled within days. We met with Tess and Tanner to discuss various quartz options. I was impressed with the prompt response, friendly team, and excellent workmanship. Overall, a superb experience! Hands down ⭐️⭐️⭐️⭐️⭐️

Source: icon-google Google
avatar

Hunter H

Date: 2024-03-21 13:41:12

Highly recommend The Tile Store! Went with them on a few projects around the house and was very impressed with their work. Great communication throughout the entire process. Very professional and knowledgeable sales and installation teams. Great selection of products to choose from.

Source: icon-google Google
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Alex Hitchcock

Date: 2024-03-21 12:42:39

Excellent tile and granite work. Friendly staff that is knowledgeable and provides great communication.

Source: icon-google Google
avatar

Rob Reagan

Date: 2021-03-10 22:33:42

We used The Tile Store for cutting and installing countertops. The shop team is highly professional and on point. They were both helpful (and patient) when we were deciding which portions of the slab to use. They showed up exactly when they said they would for installation. I'd use these folks again if I ever need their services.

Source: icon-google Google
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Brannon Walls

Date: 2024-03-21 15:53:37

Great countertop selections as well as tons of different tile options to choose from! Staff was very friendly and extremely helpful every step of the way!

Source: icon-google Google
avatar

George Brown

Date: 2024-08-07 18:22:33

Working with the tile store was great. Tess was our contact she helped pick out our tile and order for us, the process was quick and efficient. The installation of our countertop was perfect.

Source: icon-google Google
avatar

Mechanicaljen Jen

Date: 2024-01-26 18:15:35

"Forgot" to call us several times, mixed instructions. Items in stock- they aren't, they are, they aren't. Oops, sorry, I forgot to call you again! Next project will definitely not be with them.

Source: icon-google Yelp
avatar

Mish F.

Date: 2025-05-06 20:06:18

We had a great experience at the Tile Store. Jessica is amazing to work with and the tile in our new home is beautiful. We received excellent customer service here.

Source: icon-google Yelp
avatar

Ky N.

Date: 2020-09-29 19:51:40

They are not friendly to DIYers. I've been twice and regretted it both times. They're just not nice to people only wanting to buy a few pieces of tile.

FAQ About The Tile Store — Based on Independent Research

What materials can I order a countertop from The Tile Store?

What types of spaces does The Tile Store fabricate countertops for?

What shapes of kitchen countertops does The Tile Store fabricate?

What countertop design styles does The Tile Store most often implement in Chattanooga, TN?

What is the service area of The Tile Store?

What types of clients does The Tile Store work with?

Does The Tile Store have its own countertop fabrication facility?

Does The Tile Store offer any discounts on countertop fabrication in Chattanooga, TN?

What is the price category of The Tile Store in Chattanooga, TN?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from The Tile Store?

What is the fabrication and installation timeline for a countertop at The Tile Store?

How long does it take The Tile Store to prepare a quote for countertop fabrication and installation?

Does The Tile Store offer cutouts for sinks, cooktops, or other elements?

What guarantees does The Tile Store provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on The Tile Store. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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