The Stone Source
since 1975
Examples of works performed by The Stone Source
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About The Stone Source — Ranked №1 Countertop Fabricator and Installer in Jackson, MS
total score
Exact value: 66.214948 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
The Stone Source, founded in 1975, ranked number 1 in Jackson, MS in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included The Stone Source among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
The Stone Source: Total Score & Key Ratings
The Total Score of 66.21 out of 100 achieved by The Stone Source in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — The Stone Source has a rating of 4.1 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.62 out of 5.
You can read detailed information and evaluations from our independent research of The Stone Source’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact The Stone Source directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about The Stone Source
Owners of The Stone Source have been keeping high standards and quality for 48 years! Due to feedback of real clients the company is the most reliable installer and the most experienced stone fabricator in the state of Mississippi. The Stone Source cooperates with designers and architects across Mississippi. Moreover, the company is a member of the National Stone Institute and the Stone Fabricators Alliance. Experienced staff of The Stone Source installs countertops from granite and marble. Countertops of this company differ from others in quality and prices. In its catalog there are also bar tops, fireplace surrounds and outdoor living space.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 49
YELP
reviews: 8
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of The Stone Source
Wheelchair accessible entrance
Wheelchair accessible parking lot
Accepts Credit Cards
Granite supplier
Countertop store
Interior designer
Tile store
Reviews about The Stone Source
All (18)
Google (11)
Yelp (7)
Catherine Leach
Date: 2019-10-16 16:08:17
We could not be happier with the process of working through picking the perfect countertops with Claire. She was informative to the different products available and very responsive to our texts and calls. We landed on a beautiful quartz and the installation team couldn’t have been more professional. Thank you The Stone Source for making this a stress free process and providing amazing customer service!
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Paul Haney
Date: 2018-08-23 04:12:00
My wife and I purchased granite and tile for our kitchen and guest bathroom. For the most part, I’ve worked with Blaine. He was extremely patient and helpful in deciding on what granite to choose. He even went as far to help in the color matching of the tile and made excellent suggestions. When it came time to cut the granite, there was an issue. They were going to have to use two pieces of granite because what we had initially picked had a directional grain running through it that had to be matched because of the shape of one of our countertops in the kitchen. The price of the granite increase by $1300 because of having to use two slabs and was now out of our budget. We initially thought we would only have to use one slab. Blaine then introduced me to Dusty who was designing the cutout for our slab. Dusty took time to explain to me the issues we were facing with a seam in the granite being very noticeable and that we would not be satisfied. He was very honest with me and even went as far to say that he wouldn’t put it in his own house with such a visible seam. I appreciated that. All customers want is honesty. Needless to say, I needed to pick out a new piece of granite. I had three employees from The Stone Source helping me determine the right granite to work with. I believe we looked at two to three more and actually taking photos to upload into the program to see how each would look once cut and put together. On the date of installation, the installers did an excellent job. They were extremely courteous and conscientious. My wife and I could not be any happier.
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Brandi Westbrook
Date: 2019-03-02 00:07:47
My husband and I remodeled our kitchen in January. We picked out the perfect granite for the countertops at Stone Source. They were very nice and easy to work with. Our rep was Sheree Cook. We can't say enough good things about Sheree! She made the stressful experience of remodeling a breeze. She went above and beyond to make sure our every request was met. She was attentive and provided excellent customer service. We love our new kitchen and would recommend Stone Source to anyone. Ask for Sheree!
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Crystal Muñoz
Date: 2019-04-18 16:13:29
If you want a beautiful showroom, great selection with great prices, and friendly and professional service, this is the place! My mom wanted her floors redone and the whole process at Stone Source with Bobby went super smoothly. He’s attentive and will take care of your needs! Not to mention when you order materials, the communication is great and they get delivered fast. I highly recommend this place and Bobby.
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Americas Best
Date: 2024-08-21 18:15:18
Great team of people here Called them yesterday they instantly had the things that I needed in stock I talked with Ryan and he instructed me to come into the store and meet with him and he would take care of me personally Hats off to these team members and their staff, they do an incredible job We would like to say thank you very much for our team at America’s Best Roofing for being readily available to take care and service our needs I’m sure our clients will be super satisfied with the products that we bought from your location Again, I would like to give a special thanks to Ryan helpful and his product from top to bottom, this guy seems as if he will make an incredible impact on the construction business one day
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Tom Ewing
Date: 2024-12-26 21:51:22
We recently completed a major renovation that involved replacing kitchen and bath countertops and tiled surfaces including backsplashes, floors, and shower walls provided by The Stone Source. Everything about our experience was excellent - they have a wide selection of choices and our representative, Claire Dorsey, was extremely knowledgeable and professional. She gave us a tutorial on the pros and cons of each material, helped us select what we needed, and made sure our materials arrived on schedule in the quantities we needed. Maybe most importantly, she took the time to learn what we liked and called us whenever she thought we, our designer, and our contractor might not be on the same page. The countertops were cut exactly to the dimensions we needed, delivered to our house on schedule, and installed professionally. The new countertops are the focal points of our bath and kitchen and we couldn't be more pleased.
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Pete Canizaro
Date: 2024-11-23 22:02:12
i am a small contractor and have been successfully in home improvement business for the past 22 years. Intil now Stone Source has been my go to granite supplier Recently asked them to polish a 2 sq ft spot in my countertop at home They quoted me a rip off price. So im done with Stone Source
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Hu
Date: 2022-05-13 20:14:01
What a phenomenal experience I've had from The Stone Source. My 30-year-old master and guest bathroom countertops and sinks were way past their prime but The Stone Source took care of me every step of the way. Claire in Sales patiently went through a myriad of options and questions with me, Bill promptly came over to my home to take precise laser measurements, and Will and his coworker installed the new countertops in less than an hour in three bathrooms. I am unbelievably impressed and know who to call next time when I'm ready to update my kitchen countertops.
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John Cockrell
Date: 2017-10-11 00:57:37
The best people, the best product, the best price. Troy at Stone Source was so helpful with our purchase, they did everything they said they would do, when they said they would do it. Install guys were great, not in a hurry, double checked the install, cleaned up very nicely. We are very happy with our Granite!!
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Tammy karnes
Date: 2024-04-10 17:54:03
Claire helped us redo our kitchen and bathroom counter tops. She went above and beyond. Wouldn't think of using anyone else.
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Kristin Monsour
Date: 2019-04-30 19:15:18
Darrell, Craig and the staff at Stone Source were incredibly knowledgeable, reliable and patient in our kitchen remodel. Stone Source has a large showroom with the most up to date and stylistic options for making your home beautiful. Our process was so easy and we cannot wait to enjoy our new, beautiful kitchen!
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Nick K.
Date: 2021-03-09 19:47:36
This place is fantastic. We had a great experience with Craig - our salesman. He was polite, accommodating, and not high pressure - but he made sure that we were happy. We have not been this excited over countertops before. Thank you for a great experience, we look forward to the new countertops. A great selection, great options, and a great team. We will come back for our tile needs.
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Rita S.
Date: 2023-01-17 02:05:38
Used them in a bathroom remodel. I purchased granite countertops, tiles for the floor and the shower, plus marble for the shower, and granite countertops. We did have one little problem, but they were quick to make adjustments and offered good customer service. They have a wonderful selection of all and would use them again
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Heinrich K.
Date: 2017-04-09 12:49:31
Where to start..... Before using Stone Source in building my new home, I went to Yelp to browse reviews. There was only one review, and it was from Joey. You can read it below. Go ahead. I'll wait... Joey left a pretty poor review. So I thought to myself "well, self, people usually only leave bad reviews when they have a bad experience. They never leave reviews when they have a good experience, so maybe Yelp isn't that helpful after all." So I decided to use the Stone Source. Well, about a year later, I realized that Joey was spot-on, absolutely, without a doubt, perfectly correct. However, they have excellent products and do an awesome job with granite countertops, so apparently my experience was somewhat better than poor Joey's. So do yourself a favor. If you use the Stone Source, follow these rules: 1) When they say they have a particular tile "in stock", don't believe them. They have nothing in stock other than 2 sticks of Juicy Fruit and some used socks. 2) When ordering tile, make SURE you order well ahead of time. When they tell you they can get tiles on short notice, allow a month. And don't order too small an amount, because they might discontinue the tile after you order. And don't order too much, because you can't return any unused tiles, even if they're still in the unopened box. 3) Keep copies of EVERYTHING. E-V-E-R-Y-T-H-I-N-G. They will not accurately keep track of what they've sold you. I have no experience working with tile stores other than the Stone Source. Maybe they're even worse. Doubtful. Two stars.
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Clinton B.
Date: 2023-01-19 00:36:45
Do yourself a favor, if you are looking for tile or countertops. Keep driving don't stop at Stone Source. we are building a home and got all of the flooring and counters here. We used salesperson Mindy, if you do stop don't use her. Everything we picked out was in stock, according to Mindy, we found out that wasn't true. We had to go back and pick the master tile a second time because what we picked the first time and was in stock actually wasn't available. This changed everything we had picked for the Master Bath, the new tile we picked that was in stock actually wasn't, took six weeks to get it delivered. Hardwood flooring, not enough delivered. The Jack and Jill, not enough floor tile delivered. The guest bath not enough tile delivered. Kitchen back splash wasn't delivered at all. Kitchen back board not enough tile delivered. Stone Source measured and laid out the plan and still didn't send enough. I will not use them again for anything.
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Connie L.
Date: 2019-01-24 19:52:35
The Stone Source came highly recommended to me. So I had an appointment with Britt Gibson on August 24, 2018 to pick granite that I wanted to put in my kitchen and laundry room. I picked out the granite that I wanted. I even went back out to pick out granite for my 2 bathrooms that was going to be renovated and updated. On November 1, I received a text from Angie with Stone Source to confirm an appointment for Dave Morgan to come out and measure my kitchen and laundry room at 9:00 on November 2. Everything went as scheduled and was set to have countertops installed by Thanksgiving. About a week after Dave left, I got a call from Craig Boyette, tell me that Britt had left the company and he was my new contact person. He said he was told to call me to ask if I had ran my hand over the granite I had picked out. I said no because I did not know that I needed to do that. I finally went back out and told Craig that I did not want that and did not see anything else that I was interested in. On November 27, Craig texted and said that he could not find any of the Desert Brown Granite that I had pick out but that he had found Quartz that was similar in color. I went the same day and picked out the one I wanted. Called and texted Craig on November 30 for price on the Quartz, no answer or response. December 4 finally got a text saying "Sorry I missed your call". By this time I am really upset and disgusted with the whole process. Then on December 6, I get a text from the third party that I am dealing with to apologize for what has gone on and to let me know that there is a $400 plus tax increase in cost for the Quartz. This was not the issue. The issue was that my counter tops was not going to be installed until January 14, 2019. I was told that we are at the mercy of the fabricators and the next available date was the 14th. So the appointment was set for January 14 around noon. I was home and the installers finally showed up around 2 p.m. I had to call Dusty to see if they were still coming. He called back to say they were running late and will be there in 30 minutes. After the counter tops were finally on, I had to tell one of the guys that the tops need to be cleaned. There was glue on them. And on top of that, the sink that was to be put in the laundry room was to be stainless still. Instead it was a white sink. I told them to take the whole thing out, counter top and sink. Why would I want a white sink in my laundry room when I have stainless steel washer and dryer??? Well he had to call his boss. I said it does not matter, take everything out. So I still do not have counter top in laundry room. The customer service that I have received from The Stone Source was terrible and I will definitely not recommend them to anyone. In fact, I will not be getting my bathroom counter tops from them. I will take my business elsewhere.
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Anabel W.
Date: 2018-03-23 20:15:12
Heed my warning, there are far better places to use than the Stone Source. The customer service is minimal to nonexistent. The associates do not accept fault in any of the (many) mistakes made. The delivery and installations are almost always a pain in the ass, due to poor management. I would not advise anyone to shop here.
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Joey R.
Date: 2015-10-23 23:01:48
If I could leave 0 stars I would. This company does not honor their quoted time frame and has terrible customer service. They do the typical "guaranteed" work at the beginning, and then when your house is a wreck they keep pushing back their install date. Save yourself a headache and use someone else!
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FAQ About The Stone Source — Based on Independent Research
What materials can I order a countertop from The Stone Source?
What types of spaces does The Stone Source fabricate countertops for?
What shapes of kitchen countertops does The Stone Source fabricate?
What countertop design styles does The Stone Source most often implement in Jackson, MS?
What is the service area of The Stone Source?
What types of clients does The Stone Source work with?
Does The Stone Source have its own countertop fabrication facility?
Does The Stone Source offer any discounts on countertop fabrication in Jackson, MS?
What is the price category of The Stone Source in Jackson, MS?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from The Stone Source?
What is the fabrication and installation timeline for a countertop at The Stone Source?
How long does it take The Stone Source to prepare a quote for countertop fabrication and installation?
Does The Stone Source offer cutouts for sinks, cooktops, or other elements?
What guarantees does The Stone Source provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on The Stone Source. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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6151 MS-25, Brandon, MS 39047