The Granite Shop at Benson Stone
since 1930
Examples of works performed by The Granite Shop at Benson Stone
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About The Granite Shop at Benson Stone — Ranked №3 Countertop Fabricator and Installer in Rockford, IL
total score
Exact value: 68.268646 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
The Granite Shop at Benson Stone, founded in 1930, ranked number 3 in Rockford, IL in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included The Granite Shop at Benson Stone among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
The Granite Shop at Benson Stone: Total Score & Key Ratings
The Total Score of 68.27 out of 100 achieved by The Granite Shop at Benson Stone in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — The Granite Shop at Benson Stone has a rating of 4.2 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.69 out of 5.
You can read detailed information and evaluations from our independent research of The Granite Shop at Benson Stone’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact The Granite Shop at Benson Stone directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about The Granite Shop at Benson Stone
A family business has been cooperating since 1930. 70 years later the Granite Shop at Benson Stone became a regional shop of high quality flooring, fireplaces, BBQ grills.
The business fabricates countertops for kitchen from granite, marble and quartz. The Granite Shop at Benson Stone fabricates countertops, which have no analogues in the region. Visit its 80,000 square feet showroom and choose everything you want.
You can order one countertop if you are a homeowner and don’t need more or you can buy plenty of countertops if you need them for your office, for example. Contact with company’s managers to learn details.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 21
YELP
reviews: 25
reviews: 79
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of The Granite Shop at Benson Stone
Delivery
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Assembly service
Repair services
Service guarantee
Wi-Fi
Free Wi-Fi
Checks
Credit cards
Debit cards
Accepts Credit Cards
Street Parking
Private Lot Parking
In store shopping
Furniture Stores
Kitchen & Bath
Flooring
Countertop store
Reviews about The Granite Shop at Benson Stone
All (45)
Google (13)
Facebook (3)
Yelp (29)
Peggy Yagen
Date: 2023-05-30 21:18:44
Great experience with Benson Stone from start to finish! Love, love my counter tops and island. Everyone was so friendly and knowledgeable, and not one glitch!
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Chad Capes
Date: 2021-03-02 19:59:35
I went with Benson Stone for all the flooring and Quartzite countertops along with having several pieces of our quartzite around our tub and shower unit. We had a difficult layouts and they spent the time needed to get all the dimensions for everything to fit correctly. There were no items that needed to be adjusted. Everything looks beautiful and their install crew did an amazing job. Would definitely recommend.
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Lori Krutwig
Date: 2024-07-15 15:36:23
Great customer service. Good experiece with my granite counter top project. Everyone from sales to installation was friendly and professional. The counter top looks great. Seems are hard to detect which is awesome. I will recommend family and friends to Benson Stone
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Bill Nunya
Date: 2024-10-30 13:16:00
I do 95% of my own work, and the best decision I made with my kitchen remodel was hiring them to do the quartz countertop. I would have screwed it up, and the cost was almost the same as buying the quartz from a big box store and attempting it myself.
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Bob O
Date: 2022-11-12 17:14:35
We went shopping for a granite kitchen counter and visited three different companies. We found that Benson Stone had the best Pricing, the best Selection, and the best Customer Service. Very Professional and very Attentive. Excellent Communication all through the process. Even better, the person measuring our counters and the installation team were incredible. The installers were not average guys, they were true Craftsmen that were able to overcome some of our kitchen irregularities during the installation. Unbelievable results. Beautiful Kitchen! All in all, we highly recommend Benson Stone.
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C Morettin
Date: 2021-10-20 19:58:33
Hi River, just a quick note to let you know that the two young men on our job were phenomenal! And that is an understatement. Polite, conscientious, considerate, professional, the full gamut. The Makula Bay granite kitchen countertop looks fabulous in our little cottage! Now to find the perfect backsplash! :-)
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Brian Feldman
Date: 2025-01-02 23:04:02
Juan was sent to our home to seal and polish our granite countertops and backsplashes as well do a repair to a flaw in the stone. He did a super job. He prepped everything meticulously, even using a razor blade to clean around inside edges as well as around the sink fixtures. He mixed various colored epoxies together to obtain a match with our granite when he did the repair. Everything looks just great. He was the best!
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Michael Moorman
Date: 2024-07-12 12:41:01
I was surprised how affordable granite counter tops are at Benson. The sales process was smooth and easy ( and actually fun - thanks Jessica!). The installation team was fantastic, efficient and made it all look easy - which I know is not. I can’t say enough positive things about our Benson experience. Highly recommend them!
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Jorge Alcaraz
Date: 2024-01-06 20:10:35
I was impressed with the place... Not just for the diversity of stones ...but also for the place. It is warm, old look, with a coffeeshop inside. I was very enchant with the place. I loved it!
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Scott Erickson
Date: 2021-02-22 21:05:50
I am in love with the breakfast bar I had installed by Benson Stone. I was able to fin the perfect remnant in their slab warehouse, I gave my ideas to the team on what I wanted and then was offered suggestions for improvements. It turned out better than expected! I highly recommend Benson Stone!
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Judith Friel
Date: 2023-11-28 18:54:34
I cannot praise Benson Stone or their granite installers high enough. I could’ve saved myself months of getting nowhere had I gone to Benson Stone first! Upon my first trip, found my granite selection at a much better price! Everything was a breeze. You can’t go wrong with “a one stop shop”! The two young guys that installed my granite we’re professional, kind, respectful and pleasant! I had a positive great experience. The only reason I did not go to them first is they are the Premier stone company in our region. I assumed they would be the most expensive. Hands-down they were the most professional, informative, best experience I have had dealing with my kitchen renovation! (I had gone to the big box stores, to other smaller stores. I had been here, there and everywhere.) They truly are the Premier store to go to for all your home renovation or decorating needs! 5 STARS!!
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Louise Frost
Date: 2021-05-07 21:07:56
This was our second purchase from Benson. They did our granite for our kitchen in 2015. So when we wanted quartz for our utility room we went back. We were not disappointed. They were on time and in and out quickly. And they did another amazing job. We live in Wisconsin so this is a trip for us but worth every mile. Thank you so much!!
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Kelly Finley
Date: 2025-01-04 01:36:08
Great customer service and amazing team installing the counter tops. We went back a second time because we liked them so much.
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Lynette Fairman Hallauer
We had marble countertops installed in our kitchen and mud room. We are thrilled with the job done by Benson Stone. The measurements were spot on and the gentle curves are fabulous. The installers did a great job as well. We’re very pleased. Highly recommend.
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Elizabeth Riesche
Spent over $70,000 here and they delivered and installed an island that did not match my order. I tried desperately to work with them for over three months, and the response was, tough luck. Placed several tile orders only to be told several weeks later that they were discontinued. This delayed the building process way longer than it needed to be if the communication was clear and open, and they didn’t sell products that are discontinued. Everybody messes up once in a while, but it’s how you recover that makes all the difference in a good company. Not good!
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Brittany Rogers
My husband and I went in looking at back splashes but weren’t exactly sure what we wanted. River was super helpful, and was great at explaining our options. We are so happy with the tile we went with! The installer also did an awesome job.
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Liz B.
Date: 2024-12-20 18:47:17
Benson Stone installed a counter top, backsplash, sink and disposal in July. It is now December. We had an issue with water leaking from a faulty pipe under the sink. Benson came out right away and replaced the pipe. Very happy with their speedy repair!
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Bob O.
Date: 2022-11-12 17:22:46
We went shopping for a granite kitchen counter and visited three different companies. We found that Benson Stone had the best Pricing, the best Selection, and the best Customer Service. Very Professional and very Attentive. Excellent Communication all through the process. Even better, the person measuring our counters and the installation team were incredible. The installers were not average guys, they were true Craftsmen that were able to overcome some of our kitchen irregularities during the installation. Unbelievable results. Beautiful Kitchen! All in all, we highly recommend Benson Stone.
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Debra A.
Date: 2021-09-26 01:35:57
We had a wood floor installed in our bedroom. The installers were amazing. They ran into some problems but they took care of them. The floor looks beautiful. I give Bensons and the installers a A plus.
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Tera P.
Date: 2019-11-29 18:14:50
Just Wow! I struggle to find the words to adequately express my sincere gratitude for Benson Stone Company. All of the employees, from sweet Lori behind emails and calls, thoughtful Bill's time and response, to River looking into past files, to Tyler helping me schedule our floor magician, Dave. What a team of dedicated home professionals! In short, I had to have floorboards removed in random spots- I was distraught and hesitant, thinking the floors integrity would be ruined. Dave, their flooring specialist is one of the kindest, most sincere people you will ever meet. The work he did was nothing short of perfection. He took his time, and ensured quality work. You would never tell my beautiful floors were worked on! Just flawless work. I have personally called this company for flooring, bathroom needs and questions - they go out of their way to problem solve and provide guidance! Their thoughtful response makes you feel like part of the Benson family. Any and all future home renovations will be through Benson Stone Company. They stand behind their work and have the most accommodating, knowledgeable and kind staff! I can not recommend them enough! I am posting this glowing review on every site because I want everyone to know what a great experience we had!
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David T.
Date: 2019-03-26 21:58:43
We just finished upgrading the carpet in our great room and master bedroom. We purchased the flooring from Benson Stone. The experience was exceptional from picking the right materials with River Sonnet to the craftsman Chris and Mario who moved all the furniture and completed the installation. This was truly a good experience and we highly recommend them !
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Sharon H.
Date: 2017-10-08 00:59:12
Had our carpet installed last Friday. Mario,Tim and I am sorry to say I did not catch the name of the other gentleman. They did a wonderful job. I would recommend Benson Stone for your flooring needs. We are very happy.
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Heidi L.
Date: 2017-02-28 16:50:58
Wow! Best (and fastest) customer service ever! And I didn't even purchase anything. Guest damaged my single slab, cultured marble, bathroom countertop; likely singed it with an e-cigarette. Have been calling all over Rockford, including big box and local hardware stores. All sorts of exorbitant estimates resulted -- to replace the whole thing. No one was interested in a possible repair. No one wanted to actually see and assess the damage. Benson Stone was eventually recommended by local hardware store. I didn't think they would want to be bothered with a job this silly. Guess again! Chris returned the call within ten minutes and offered (!) to come and check the countertop. He showed up within half an hour, explained the options and costs. No hassle, no pressure. Nothing was purchased. Benson Stone, at this point, has had no actual business from me. But -- when I do need one -- I know where I'm going. Simply the best.
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D N.
Date: 2016-10-31 16:20:58
We bought a 2nd home in Florida and needed to replace the tile flooring. It was a large project. Now you would think it would be easy to find a tile company to work with in Florida. We visited several flooring companies and found them to be extremely difficult to deal with. We were unable to get upfront pricing and just did not have the product that was high quality. We went back to Illinois and started doing research there. We eventually went to Benson stone that we had used for an outdoor project. The flooring options were not only quality products but they had so many options to choose from. Benson delivered the entire job directly to our Florida home. We are so happy with the product. Every time some one walks into the house that is the first thing they mention is how beautiful the flooring is that we had installed. Tyler was our sales person and he was so professional and really cared about customer service. I would recommend Tyler and Benson stone if you are looking for flooring products. Thank you Tyler for all the time you spent on our project!!
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Dobbie H.
Date: 2016-06-14 15:53:28
Benson Stone Company is a class act. First and foremost, it is locally owned. Kudos for another successful Rockford business. This store is fun to shop. It is like a giant boutique of home decor and accessories - for you and the home! I recently purchased a king size platform bed from Benson Stone and my husband I love, love, love it. It is an urban industrial piece, of which, I have been able to get it to blend perfectly with my modern - urban - farm - country - boho - eclectic decor! It is so different than anything you will find in Rockford. The price was right inline with the materials, craftsmanship and art look of the piece. It is not your everyday platform bed - okay! I was willing to pay extra for this different and art-sy piece of furniture. Sales team was excellent. They answered all my questions. The delivery time was right on. The service team that came out to the house to set it up were courteous, polite and efficient. This was my second purchase from Benson Stone. My first purchase was a wood burning fireplace. Here is the story on my "Lopi Wood Burning Stove". We had it installed 4 years ago. The price was right on with every other well crafted wood burning stove on the market. If you are looking for a lower price, then you will get it if you want thinner construction. This stove heats up our 2400 SF home like crazy. We have 20 foot vaulted ceilings and bedrooms on a second floor. It's definitely efficient. The sales person was very knowledgeable and encouraged me to do my homework before buying. Benson Stone came out to the house and did measurements and assessed my needs for heat and a few weeks later my stove was installed. WE were very pleased with the installation. It was clean, perfect craftsmanship on our roof. I like Benson Stone for my home decor needs. when you are shopping at Benson Stone there is a cafe at the entrance where you can sit and discuss your forthcoming purchase. This company really has it "going on" for a local business. There is no need to go to Chicago or the suburbs to find quality. It's right here in Rockford at Benson Stone. Definitely include this company when shopping for quality.
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Mary M.
Date: 2016-02-24 17:00:29
Where to even begin! It really is great! I've been to Benson Stone on many occasions and absolutely love so many things about it. For those who haven't been, Benson Stone is located in a restored furniture factory. Beautifully renovated, the store offers something for everyone. On the first floor, you can find home décor and gift items, beautiful fireplaces to inspire ideas for your home, or build on your own. There's also a wonderful selection of outdoor products ranging from landscaping materials, barbeque grills, to fire pits. Meander up to the second floor where you'll find flooring, cabinetry, countertops, and a lighting display that is sure to knock your socks off. The third and fourth floors host an incredible furniture selection. (Sensing a theme here? For the record--I established early on in this post that I'm a fan. ;) There truly is something for every budget and the displays are sure to inspire your creativity. When you're done perusing, be sure to stop by the Hearthrock Café for a bite to eat and a cup of delicious coffee. At a minimum...Get. The. Coffee. Mmm..... My personal purchases from this store include a Flexsteel leather furniture set and coordinating tables. We have this set and another from a different manufacturer/retailer in a different area of the house. Although comparable in cost, the quality of the Flexsteel set surpasses the other set immeasurably. We also purchased a gas fireplace from here, as well. The salesperson was very patient in the process of educating me on the features of each and assisted me in choosing the right unit for our home. It has worked out perfectly! Beyond that, there've been numerous purchases of landscaping materials and home décor items. My point in sharing this is to establish that it's a great resource in our community. If you shy away from it because you have the perception that it's expensive, I encourage you to check it out for yourself and be prepared to discover the selection, value, and shopping experience I talk about here.
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Chris S.
Date: 2014-10-04 21:05:17
Designer Coleen Carlson was amazing to work with on my living room redo. She helped me select the perfect pieces and fabrics to work with my existing pieces and gave me wonderful suggestions for giving my room that extra "pop". Coleen kept in touch with me throughout the entire process, periodically giving me updates on the status of my order. I would not hesitate to work with her again on any future design projects. From start to finish, it was a pleasure working with her!!
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Allie P.
Date: 2014-07-21 23:38:41
We bought a couch from here and the people were soo nice! Jamie boldoun helped us and she was the best at her job! We will always come here for furniture. Such a great experience!
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Dennis D.
Date: 2024-05-14 14:06:13
A really nice store with good selection. I bought a fireplace set that is still holding up years later. Will be back in the future when I need more home goods.
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Gerald P.
Date: 2016-10-22 00:02:37
Well, I've been here several times. Although I wasn't there to purchase those days, I was there to get ideas for when my pocketbook would allow. Sorry to hear of installation woes, as well as not getting good sincere service from staff. As an older person I find that what I found to be exceptional service from people, for instance at Rockford Standard Furniture, is a service that seems to be going by the wayside in recent years. I looked at this site tonite in hopes of seeing some nice recliners. Perhaps I should drive to that place out of 80 west of Chicago that advertises on TV. One more thing. At years end, when stores offer 70% discounts, you have to wonder what your purchase is really worth. I have a sofa 60 years old, bought at John M Smyth on Michigan Av. - great condition. 3 pc sectional and was looking for something of comparison value. in 1957 it was $1,000.00. Oh well, I'll go here and look and see paying more attention to staff this time. Too many people are hired PT
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Joanne N.
Date: 2015-06-29 03:08:44
I've been working with Jessica Hughes, Design Consultant, Furniture Dept., since January with a redecorating project in my home. She helped guide me in selecting furniture, carpet, rugs and accessories. Jessica provided exceptional service with her awesome creativity, never ending patience and great attitude! I had a self-imposed deadline of my daughter's graduation party and we met it with time to spare! For a project that was too overwhelming to do on my own, she made it very enjoyable! Benson Stone has a winner with Jessica on their team and I'd recommend her to anyone who needs decorating advice!
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Gene S.
Date: 2014-01-10 19:48:17
I have purchased a number of things from Benson Stone and they are knowledgeable about their products. We did have a small problem but it was worked out quickly and to my satisfaction. I do love our new floors. It took us a long time to make our mind up and they we very helpful in making our final choice. Would shop there again when we are in the market for products we need or want.
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Kristina B.
Date: 2017-02-06 23:16:39
We thought Benson Stone would be too expensive to redo our kitchen counter tops. When we went there, the sales people were very friendly, helpful and not pushy by any means. We went with the Caesar Stone. It came in as expected. They had questions and called us. Very helpful. Right after the counter tops were installed, we saw two scratches. One was not very noticeable, the other, very noticeable. We had three counter tops put in. Two had a scratch. The most visible scratch was on the breakfast bar, five inches up, right in front of where the bar stools go-HIGH VISIBILITY. They came right back out and tried to fill it in and patch it, but it was still visible. They said they may have to trench it out, fill it in and see if that works, but most likely that will make it more noticeable. I asked the salesman, :if that doesn't work, do you replace the entire top? We went with Caesar Stone and paid that price, not a scratch and dent price". We have a two part rehab loan and have to have our house DONE in a month-can't do backsplash, etc. until counter tops are in. I even said forget the small scratch on sink counter, what about discounting the one with the deep scratch? (they want to come out, try again, rip it out, reorder a new one, wait to it to be make, them to cut, reinstall...) So instead, the manager, Tyler, said the max discount he could give us was $100. Hmmm...we also have five samples of expensive backsplash we WERE going to order from them. I guess if our trouble and all is only worth $100 (I make more than that each day and to have to take off multiple days?) Guess we will get our 75 feet of back splash tile somewhere else...since we aren't worth the mere $200 discount we were asking for (off of a $6,000 order-NOT including the would be back splash). Great people, great items, poor management. After all, it will cost THEM more than $200 to keep sending people out to fix, not counting the loss of the rest of our rehab purchases. Probably a great 5 star if you never have any problems.
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Elaine E.
Date: 2012-06-26 15:27:33
We ordered granite from Benson for our bathroom vanity. Purchasing and picking out the granite went great, sales person was very helpful. But the problem came when we were ready to have the granite installed. First, the sales person stated that we did not pay to have the granite installed when we first ordered the granite (which we were told that we did originally) and wanted another $200 to get the granite installed. Then secondly, they did not have the granite ready for installation when they said they would. Our contractor had to wait on them until he could finish the bathroom. It was very frustrating. We need to have another bathroom updated and we will not go back to Benson
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Elizabeth R.
Date: 2024-07-03 15:57:53
Was not able to experience anything positive about shopping at Benson Stone. I would rate it as both the worst experience and end product results. I generally don't write negative reviews, but these people need 1) customer service training and 2) stop selling Out of Stock/Discontinued products. I ordered 3 tiles from their floor samples (flooring, fireplace and backsplash) for a new construction home and only got 1 of the 3 as ordered. Everything else they sold me was "discontinued" causing delay after delay. That would not be so bad but the salesperson, Erin Knabbe, waited 4-6 weeks to tell me - discontinued. Next, I ordered a Rustic & Distress 7 ft Birch kitchen island and only two sides came in rustic, two were perfectly smooth. No fix and no response - HELLO! Erin Knabbe, the kitchen design person was very slow to return calls, if at all. I felt like I had to keep her "on task" as she proved over and over again to be the type of sales person to - sell it and move on. Very poor follow up. Lastly I ordered a honed quartzite kitchen countertop (says Honed right on the order form), came in high gloss, and while they did pick it up from the job site, honed it and sent it back, either the seal or honing is just wrong, plain water spots stain? Not worth even calling them about it - they are so unresponsive. Even the Customer Service Manager, Greg, was completely unempowered to act in his capacity! While Benson is a beautiful place to shop and easy b/c it's a one stop shop and they think they have the market cornered in Rockford - GO ELSEWHERE - There are plenty of other local choices.
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Treasure B.
Date: 2024-04-29 01:28:30
We are choosing to give zero stars for Benson Stone Company. Sadly our experience with BSC was very disappointing. Our remodeling began in August, and we were told it would wrap up around Thanksgiving. By Christmas, the contractor was still promising to finish, which did not happen. Our project finally wrapped up in January, but this was after we let the first contractor go and requested a second contractor to complete all of the unfinished items. Through all of this, the manager was requesting payment for tasks that were not complete. Now to describe why we let the first contractor go. We were very unsatisfied with the work that the contractor did in our kitchen. He installed crooked, unsightly crown molding above the cabinets in a corner that he later told us was not "square." The crown molding above the corner cabinets goes up too far by about an inch and a half. If the contractor had told us that the ceiling was not square, we could have talked about options to fix the ceiling. Instead, he waited until the cupboards, molding, and lighting were all in. We have repeatedly requested that BSC fix the corner at their cost, but they refuse. To this day, there has been no manager or member of the Benson family come to our house to inspect the problem area. We have requested over and over to have someone come to our house. The manager, Greg and the owner, Andy Benson do not see why it is necessary to come to our home. The designer, Kayla and the contractor came to our house for a "meeting," but the contractor took no responsibility for his errors. He said our house is old and will never be perfect. He also stated that he did not inform us of the issue since we would not have wanted to pay for it. I guess he could not give us the courtesy of telling us what was going on until everything was installed. He could have saved us headaches and money if he had told us. Now we have to have the corner fixed and pay out more money for a problem we did not know existed. At the "meeting," the designer said absolutely nothing. She offered no apologies or any solutions. The contractor frequently used foul language while he was working in our home. I know this, because I was home recovering from a broken leg. There were days he barely accomplished any tasks, because he was talking and joking with other BSC workers. We currently have problems in our bathroom from poor work done by the electricians. We all pay our hard-earned income for remodels. We expect honesty and accountability from the company we choose. Shamefully, we do not see this as a part of BSC's ethics.
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Larry C.
Date: 2023-09-10 21:24:37
Unscrupulous, arrogant ownership. Their only objective is to squeeze the most out of each transaction. We did a number of projects with bensons before being taken advantage of this past year without recourse. Shame on the arrogance of this business and its owner.
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Dori B.
Date: 2021-04-07 23:23:11
You notice the rave reviews are from years ago. Not sure what happened, I would have been one to give top ratings as well until last year. I ordered and put a down payment on a dining room set the summer of 2020 By Thanksgiving I had not heard a word from Benson's. I called them and they said due to COVID shipping was delayed. After Christmas I still had not heard from Benson's so I called again to be told my dining set was in Texas. A week later Benson's called - first time since I bought the set - they had my dining set, it was damaged and when did I want it delivered. I did not purchase a damaged set so of course said I do not want it delivered. So here it is April 2021, still no word from Benson's so I call again. I was put on hold multiple times and finally a customer service rep came on only to say he would check his emails and call me right back. Hmm, haven't heard back and they are now closed. I wish I could get my money back or they would at least reach out to let me know will I ever get my dining set or are they just planning to keep my money. I had recommended Benson's to friends and neighbors who spent a large amount of money to remodel their kitchen and fireplace. I am so disappointed with this service, or should I say lack of service. I was always the first one to say, go to Benson's, our house is furnished with furniture we have purchased there, I guess that loyalty no longer matters and I regretfully will be searching for another store to shop. Apparently my money will not be returned to me nor will I be getting a dining room set that I ordered 9 months ago.
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Terry S.
Date: 2019-12-13 15:25:16
We have had nothing but bad customer service each and every time We have called . Our fireplace was bought there ,needed some repairs. Never called us back. What kind of customer service is that ? Terry Store manager followed up (Kevin Obee, Karen Berg). Kevin went above and beyond to make things right, thanks. I can no longer give a 1 star rating, I can give a solid 4 star. Thanks for your follow through and help. Terry
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Hatigje W.
Date: 2019-06-27 16:34:06
We just had quartz countertops installed by Benson Stone. The sales lady assured us the veins would line up and the counter top would look seamless. What we got was a huge off white seam (our counters are white) that has craters. While installing I was extremely concerned about 1 vein that was off about a quarter inch.. the installers even agreed and said it looked as tho their router got caught. They called Paul Benson, whom asked to speak with me. Was completely unprofessional said we'd have to send them back and pay to have them recut. What?!?! Over the next day my husband and I noticed smudges all over the counters that would not come off. Especially around the seam areas where they used Razors and acetone to get the glue off. We demanded someone come out to look at them. Paul came out, when we explained to him they were using acetone he was very quick to say they didn't use acetone in the shop or onsite. Wanted to know which installer told us that. The installers had a large metal can here that said acetone across the front. When we asked if that was nail polish remover they jokingly said yes but more industrial grade. AND our house smelled like a nail salon. Which most likely took the finish off our counter tops. Paul & Andy Benson were full of excuses and more worried about loosing money (their words not ours) than making us happy. Paul laughed/smirked at me when I brought "loosing" money back to his attention. Paul then said he will send someone out to get them to look "the best they can" excuse me... is that acceptable for brand new countertops?! They should be perfect. Stay away from this business!!!
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Adnaw N.
Date: 2017-03-27 15:46:16
I gave them 3 tries and enough is enough. In 2010 they tiled two bathroom showers and floors for me and miss calculated the tile. They knew I was on a budget, but wanted to charge me for the extra tile and 75$ for shipping it. I was not happy had a few words with them and they didn't charge me, but acted like they were doing me a favor. Then a 7 months ago we bought a house and wanted to add to the existing cabinets. Just so happened they came from Benson Stone so off I went ordered the cabinets and when they came in the upper one had the wrong doors. Went to the store to let them know and the samples were gone and my cabinets were discontinued after I ordered them and could no longer get that upper door style. The girl I worked with was going to get with her sales rep and let me know what could be done. Called and emailed her' but never an answer. Said she would call me as soon as she heard from the rep. Still waiting!! And after all that dumb me went back for a stone remnant to use in our masterbath. I found one I liked and asked the price. The lady I talked to said she would have someone call me first thing in the morning to give me a price and set up an appointment. I asked her to double check my number and email because I wanted to be sure he called me. That was last week never heard from anyone. So I went to Lonnie's Stonecrafters and was treated so well I didn't know what to do. I found something I liked I was given a great price on the spot. Nick held the stone till my husband could take a look. When we went back we picked a different stone with no problem. Nick emailed me before I even got home thanking me for coming in. I will not ever go to Benson Stone again.
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J J.
Date: 2017-02-15 21:02:05
Went in to get help in remodeling our kitchen and adding hardwood floors through out our home. The floor sales man took our name and number and said he would have a designer call us to set up an appointment. Meanwhile we went to Midwest Stone Source to take a look around and the actual owner took time out of a very busy tax season to help us that day and scheduled an appointment to come see our home. Never heard back from Benson Stone and spent a lot of money at the other vendor!
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Shelly Z.
Date: 2016-08-23 15:11:06
Please avoid this store. My ordeal began in March I went in to get an idea for a bath remodel lots of stuff to see. The person Pat who helped us very nice; this is all I can say for her she was dumb after that. Pat claimed to order my items did not. I went in multiple times and she still had things confused. Finally my tile was discontinued while on order but suddenly Benson Stone had 6 or 7 boxes that were from all different dye lots that is what they wanted me to take; but it was not even the correct tile the woman wrote down the wrong tile. They lost my business on this I had vanities order through them that were only to take a month to get in going on 2+ months and now being told maybe middle of nest month. They can not pull their heads from down below. Why do you have people working part time on $20,000.00 project duh. Things were not ordered when I was told they were tings have been a mess since March its now the end of August. You may have lots of things but you do not the staff that is trained nor able to do their jobs.
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Kenneth Z.
Date: 2016-08-16 00:31:51
This is a of the worest companies to work with. It took them 60days to place an order, with lame excusses. 70 days later they tell us that the flooring is no longer available. We cancelled the whole order and went to Lonnies, hoe got the order in today and will be i in 14 days. Stay away from this store. BensonStone , this business gets no stars and is one of Rockford worst companies.
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Sharmeen Z.
Date: 2015-06-01 20:39:28
Great inventory for a small town like Rockford however worst customer service. Cant agree enough with the reviewer Emily below. To be very precise had an awful experience dealing with the sales people in the flooring department. Complained to the manager for the flooring department Bill and his response was that he is equally frustrated with his sales team. Made four visits to the store spent atleast three hours/visit trying to find the right tile and grout with a sales person who always looked at her watch and was always in a rush to leave.Finally found the right material asked her to send a quote and when I went in the next day to place the order the first thing she tells me is "I am sorry I am ready to leave" this is 2.30pm in the afternoon so I politely asked her to get me in touch with whoever was available, something she should have offered herself but i had to ask. Bill the supervisor came forth but couldn't help me much because the sales person who left for the day left him with the wrong name for the products i wanted to order. Another day was wasted. Today I walked in and met another unhappy not willing to take the order sales person. Not only she was too busy to take the order she had the worst tone ever, rolled her eyes and refused to place the order because she did not know where to pick up from where the other two had left. Mind you this woman had previously helped us pick 70./. of the products. You don't want to spend your valuable time picking and choosing stuff for a week and in the end not finding a sales person who willingly and happily wants to take your order. To my understanding this store is doing well only because they are the only stone and tile boutique in Rockford. Wonder whats behind the bad attitude are they not getting their commision or are they under paid?. I have never seen such carefree and rude staff under one roof. Unfortunately in the absence of good customer service great inventory is just a number. Home depot may have better customer service. Extremely rude and obnoxious sales team.
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FAQ About The Granite Shop at Benson Stone — Based on Independent Research
What materials can I order a countertop from The Granite Shop at Benson Stone?
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1100 11th St, Rockford, IL 61104