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Myrtle Beach, SC City Rating: We have identified this city as the primary city for this contractor.

The Countertop Store

since 2000

Examples of works performed by The Countertop Store

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About The Countertop Store

48.9

total score

The main rating value calculated from more than 30 indicators.
Exact value: 48.895455 out of 100.

Among countertop companies, The Countertop Store is known for its long history. The store was opened in 2004 and since then has been specializing in the manufacture of countertops of all shapes and sizes for individual orders, including exclusive ones. In the exhibition hall, there is a huge selection of natural and artificial materials used in countertops and cabinets production. A variety of colors of samples of marble, granite, quartz, limestone, as well as other stones and alloys will make it possible to fit into any interior. The company provides the installation of countertops by trained professionals.

More info

Mystery Shopper Report

2.4

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 2.398148 out of 5.
criteria: 10

Staff friendliness

4

Very Good

Staff Expertise

4

Very Good

Company Age

4.3

Experienced

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

5

Yes

Production time

0

No Data

Deposit Level

2

High

Quote Time

0

No Data

Affordability

0

No Data

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Contact The Countertop Store for a Free Estimate

3628 Coalition Dr, Myrtle Beach, SC 29588

Additional benefits of The Countertop Store

Onsite services

Wheelchair accessible entrance

Wheelchair accessible parking lot

Assembly service

Service guarantee

Credit cards

Debit cards

NFC mobile payments

In store shopping

Delivery

Countertop Installation

Countertop store

Reviews about The Countertop Store

All (15)

Google (9)

Yelp (6)

Source: icon-google Google
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George Smith

Date: 2024-01-09 11:26:45

A wonderful experience from start to finish. The people in the office were wonderful helping us choose counter tops from a huge selection. All of our questions were answered. Prices were fair. Measurements were done perfectly. Installation was done in a timely manner. The installers were on time, polite and experts in Installation. Don't waste your time looking anywhere else. TCS is the only place you need to go. Thanks

Source: icon-google Google
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Leslie Hogan

Date: 2021-12-09 21:50:10

The staff are great! It took me several trips and checking other places until I settled on TCS. So glad I did. They were helpful in getting me to my budget and also patient when I kept changing my mind. During the templating, the staff member helped me make decisions by offering suggestions on what he thought would look good. I appreciated his help because I had no clue. During the install, the crew were prompt and efficient and cleaned up afterwards. One reason I chose TCS is that they had their own plumber which just made it easier. The plumber was prompt and got everything reconnected and installed my new faucet. I highly recommend TCS.

Source: icon-google Google
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Ken Stokes

Date: 2023-08-14 16:24:58

I simply cannot recommend this local company enough. My experience was wonderful. • Tanya’s customer service was 2nd to none • Scott did an absolutely meticulous job templating the kitchen • William and Luis were punctual on the big day (9:30am), took their time doing a thorough, yet well paced install. They communicated to me everything I needed to know, cleaned up after themselves, and finished up around 2:30pm. I’ve never felt so at home in my own house. I cannot thank y’all enough. I hope to give you my business again some day.

Source: icon-google Google
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angie samer

Date: 2023-05-17 23:47:30

We just had our two bathrooms done. Picked out the granite with Tonya’s help. We are very pleased with the whole process. The installation was excellent. Would definitely recommend TCS and will use them again for another project

Source: icon-google Google
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Greg Morgan

Date: 2024-09-09 15:53:10

I would give this business 10 stars if I could. From the minute my wife & I stepped in the showroom to see our options to the minute the installers left was flawless. The 2 ladies working the showroom, the 2 guys who did the templates and cutting of our quartz & the 2 installers were perfectionists at their jobs. Another great aspect was as my wife & I were given quartz samples to bring home to see what we wanted installed in our kitchen, we were able to actually see the slabs of quartz in their warehouse & pick the one we liked the most. After the templates were made, we were asked to come down to the shop and see the templates laid out on the slab before cutting. This was an awesome aspect to see because we were able to move the templates around and pick the best pattern layout we wanted. If thinking about redoing your tops, do yourself a big favor & stop in this locally family owned and operated store.

Source: icon-google Google
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Dave Kerstetter

Date: 2021-12-21 21:41:10

TCS installed our countertops in November. The team was great from the first meeting. They were very busy that day but took the time to explain the differences and make sure we got what we wanted. The crew they sent out were awesome and very professional. I would recommend The countertop store to anyone! You will be very happy with your purchase!

Source: icon-google Google
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Sandy Watkins

Date: 2023-10-08 15:44:40

TCS installed quartz countertops in our condo kitchen recently and we were extremely impressed with their entire process. They were professional, timely, and very responsive. Their pricing was very reasonable and we were totally satisfied with the product. I would highly recommend them for your remodeling projects.

Source: icon-google Google
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Joe Marshall

Date: 2024-05-07 19:05:57

We checked 4 places for price and product but TCS stood put from the rest. From Tanya meeting with us, then Scott taking measurements and Kevin doing the templates and the 2 gentlemen who installed the countertop ( sorry, didn’t get their name) , professional and helpful beginning to end. In a land where customer service is now non existent, TCS remains above the rest. My wife and I are glad we found you. Joe M

Source: icon-google Google
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Rick Rothman

Date: 2021-07-04 12:24:06

We just had our kitchen countertop replaced and could not be happier with the job that TCS did. They were extremely accommodating, professional, punctual, and very neat. Thanks to everyone at The Countertop Store.

Source: icon-google Yelp
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Debbie L.

Date: 2023-03-06 15:07:17

I cannot say enough good things about the excellent customer service I received from Shelby, Tanya, Scott and Kevin. My quartz countertops are simply beautiful and every single employee was very helpful for this entire installation. I wish I could give The Countertop Store a 10 star rating. We are using these guys again, for another remodel project. What a great job they all did, from customer service to the installation. Thanks to all of you for a job very well done and for the excellent customer service. It's hard to find that these days... Mark and Debbie Lynch

Source: icon-google Yelp
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Norma M.

Date: 2021-05-25 17:13:48

Perfect installation and the crew was awesome. Cleaned everything and left the kitchen spotless. Fully recommend this company.

Source: icon-google Yelp
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Tracy T.

Date: 2019-12-02 18:24:09

We recently had all new counters installed in my Dads house that was built in 1985. From the friendly, professional and very helpful service we received from Tonya when we walked in the door to the install everything was first class! Tonya showed us their inventory and let us take as many samples as we wanted. Once a granite was chosen, Scott came out, measured and created a template. We were then invited to see our slab with the template laid out so there would be no surprises. On the day of install the guys showed up on time and did a meticulous and actually, artistic job of installing the granite. There was to be one seam and it was sealed beautifully and smoothly. The granite was cut in such a way that the backsplash pattern matched and flowed seamlessly into the counter. A true sign of a master craftsman that they took the time to pay attention to such detail! The sink we purchased from them, a black quartz is incredible. The quality is excellent. The whole process was a pleasure and the entire staff of the counter store are true professionals. I recommend them highly! THANK YOU!

Source: icon-google Yelp
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Carrie C.

Date: 2017-01-24 15:56:10

Just bought a new home, had fewer cabinets than I wanted. Contacted Steve at the Countertop store, he came out, gave me suggestions and options for expanding and maximizing my storage space. Gave me a fair bid, did the work excellently. Super happy with the outcome. Really like that Steve was about "doing right" rather than "being right". I had bought a shelving system for a blind cabinet, at first he said it was the wrong size, but after going back and researching, called me back and said don't send it back, it is the right size. Ethical, professional and great at what they do.

Source: icon-google Yelp
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Vivien V.

Date: 2018-03-21 13:06:12

Well The counter store gave me a hard time to remove and sand the sides of the stone I brought from them. Even though it was supposed to be part of their service when I paid over 3,000 for my stone. They gave me multiple prices and when I went somewhere else thinking I would pay them they said they would do it for free. I'm so thankful there are still some companies out there that offer real customer service.

Source: icon-google Yelp
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Gale P.

Date: 2014-12-13 01:43:14

I hate to have to write a bad review on a small business, but the owner has left me no choice as he is not standing behind the lack of quality in his work. I ordered Cambria Quartz Counter tops and they are beautiful. When the company came out to measure they stated they would do a standard 1 1/2" overhang. Upon installation the counter top was inconsistent with overhangs ranging from 1/2" - 2" throughout my kitchen. When I called the manager directly after the installation happened he said, no problem and that they would fix it. I went to the store with pictures showing the inconsistencies and again he said, don't worry about it we will make it right we want you to be happy. The owner (who did the original measurements) came out to review the work and stated there was no problem and that he would not replace the counter top and that it was my fault. This is a small community and I as a small business owner take pride in my work and was extremely disappointed in his reaction. To blame the customer for his wrong measurements is unacceptable. It's too bad because his employees are good people. I do not recommend this business to anyone, there are plenty other more reputable counter top places to go to that believe in customer satisfaction and want to do the right thing. I'm only giving one star because you have to.

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3628 Coalition Dr, Myrtle Beach, SC 29588