The Countertop Company

Source: Google

Janina Kwilos

Date: 2024-03-05 02:40:13

We used TCC to do our master bath remodel in 2022. We did a kitchen remodel with them 2023-2024. Our project was simple. We kept the same floor plan and mainly updated what we had. Demolition was done 11/11/23 and the project was completed 2/19/24. I would not have believed this was the same company that did our master bath. There were consistent problems with scheduling and no shows. I heard so many promises and apologies that it was sickening. We were left with a half done project for 2 months. Sometimes we would have only 3 hours of work done in a week. I had to constantly update them on what still needed to be done. The quality and price are good. The workers are skilled and pleasant. Somehow this project was so mismanaged. Even when it was completed no one checked in to see if we were pleased. I would not be inclined to use them again.

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Source: Google

Beth Phillips

Date: 2024-03-26 02:24:45

If you want quality people, workmanship, and professionalism at a fair price, head to The Countertop Company (TCC) in Escondido. I have hired them twice. The first time I was able to buy a remnant for my Primary bath vanity. Randy was very helpful in helping me find the perfect one. I was so happy with them that when it was time to do my kitchen countertops I went back to Randy and we started the process again. Everyone at The Countertop Company was pleasant to work with, professional, careful in my home and all had great personalities! Randy was great! Drayden came and measured my kitchen and was super and helped me make decisions on things like to have "wings" or not. How far over the edge to extend the countertop, and different kinds of cutting and edging. He listened to what I wanted and offered suggestions based on his experience. Monica was awesome at scheduling everyone and keeping me informed through the process. When Carlos and Johnny came to install the countertops they were fabulous. They worked well together and made a great team. Carlos had also installed by vanity top. What great guys who went above and beyond to make sure everything was done right and with smiles on their faces. I couldn't ask for a better experience! Thank you to everyone at TCC!

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Source: Google

Jennifer Souratha

Date: 2018-03-06 18:33:01

Excellent customer service! I needed a slab to build a stone top table and Randy at TCC delivered! TCC is special in that they have a remnants yard as well as whole slabs and they handle the fabrication as well. They are a one stop shop! Randy was very patient with us since we were new to this process and even though our project was small (just a tabletop not a whole kitchen) we didn't feel any less important. Go to TCC for your stone and fabrication needs!

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Source: Google

Angel Pracuta

Date: 2017-06-30 19:28:04

Countertop installation gone wrong. We had bathroom countertops installed with no issues last year, so we figured we would use them again to replace a very poorly installed kitchen counter. The new kitchen countertop installation process from the start of the project was poorly managed. The lead installer was inexperienced, lost his support during part of the installation process which delayed the installation. The window framing wasn't measured properly which also delayed the project. Once an additional helper came, he made inappropriate comments. They did not put down any drop clothes or paper to protect my floors. They covered my home in dust and debris with no cleaning up afterward. The worst is that they spilled acetone on my concrete stained floors which now needs to be repaired. We are two weeks out and have had no support. We are still waiting for them to let us know when they are going to fix it. Yes, they had someone on Monday come and look, but again it's been 4 days with no news. Also, there are perfectly symmetrical circle marks on my new quartz counters due to the large acetone bottle being left on the counter. Again, waiting for someone to come and look at them. This is over two weeks since the initial installation. What should have been a 6 hour job was two days of nonsense and now two weeks of calling and asking what are you going to do about it. Just saddened thinking I was going to have a beautiful kitchen and the lack of concern from the Countertop Company. I would hope they communicate better and hire more experienced installers in the future.

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Source: Google

Rahma Shariff

Date: 2020-05-26 20:01:07

We worked primarily with Dakota Kremer. Initially, he was responsive with answering majority of our questions. He stopped responding after the job was completed. The actual job was very sloppy. We got our countertops installed approximately two weeks ago; and I didn't write this review initially as I wanted to give them time to respond to my emails. Once on the actual job, they are a very impersonal/impolite team and the final outcome was very sloppy. I have scratches/wall damage in many places on my walls, they left a ton of random screws all over the place, including in multiple cabinets, they left dirt all over the place, and didn't inform me that they couldn't complete the sink flange installation until the very end (which didn't allow me to go to the store and grab the part in time while they were here) - their response to the scratches/wall damage was that we just just get paint and patch it up! I also asked for my remainder piece of material, and they want to charge me $75 to deliver it. It's going to cost me more than $75 to buy paint, re-paint all the patches, etc., and they still haven't responded to my email in regards to my material. It's been almost a week now. They also don't listen to instruction very well. Customer service is very important to us; while we understand people can make mistakes, we expect the issues to get fixed/resolved. But they are not willing to resolve our concerns. Overall, would not recommend them unless you find less than average work acceptable. They are also not cheap. The only reason I chose them to begin with is because they were somewhat of a one-stop-shop; however, now, I need to get paint, patch things up, etc etc, and I would have been much more satisfied working with a different company that guarantees their work and cares for customer service.

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Source: Google

Joe Garcia

Date: 2023-03-16 04:49:04

We had our kitchen countertops and backsplash replaced by this company. The staff (Monica and Jim) were very professional, friendly, and went above and beyond to ensure our kitchen remodel was a pleasant experience. The type of work that went into installing our Dekton countertops far exceeded our expectations. The countertops were cut to the determined size and were precisely put in place according to the original design. Their tile worker Melchor was amazing. His 27 years of experience were evident during and at the conclusion of the installation process. If your looking for quality work, a business that cares and an overall good experience than check out TCC!

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Source: Google

Don D

Date: 2020-08-29 22:39:01

Once you've decided to replace your kitchen countertops, there are 3 phases: 1) selecting who will do the work; 2) demo; and 3) install and end result. The most important is selecting the company to do the work. We selected TCC after talking with two other installers --- and are we glad we did! We visited TCC's showroom in Escondido and selected our product. TCC sent out a tech to precisely measure our surface area and scheduled demo and install for about a week later. TCC's demo team was superb and no easy task to remove old tile, concrete mud and wire under tiles, and to cut down a pony wall for a large single surface counter. We ran into a few glitches but were able to resolve all. You don't "see" the demo in the end product but it's a significant part of the job. Once the demo and prep work were complete, the new surface went on. Old construction had its "out of level" issues but TCC's installers were adept at making it right --- and we have only one seam which is all but invisible. A key advantage of TCC, imo, is a team approach to design, demo and installation, with four techs doing the final installation and finish. Below are two pics: one of the demo and another of the final top. Don't mind the lack of backsplash ---- we're going to install our own. Very price competitive and top quality work from start to finish. We're 100% satisfied and give a very high recommendation.

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Source: Google

Elaine T. Davis

Date: 2018-11-02 14:45:50

Love the new kitchen Quartz countertops! Countertop Company did an awesome job starting with Jason helping us pick the right product and giving us an estimate. We were concerned that our Travertine back splash would need repair after demolition. The crew was so careful, not one tile was disturbed. They respected our property. Monica and Denise in front office kept us informed and helped us find a replacement sink at a great price. Rob took the lead on install and safely rerouted plumbing. He had a solution for every small issue encountered. We are so pleased and our kitchen looks like a new place!

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