About TCR Custom Construction — Ranked №5 Countertop Fabricator and Installer in Spokane, WA
57.7
total score
The main rating value calculated from more than 30 indicators.
Exact value: 57.700303 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
TCR Custom Construction, founded in 2004, ranked number 5 in Spokane, WA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included TCR Custom Construction among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
TCR Custom Construction: Total Score & Key Ratings
The Total Score of 57.7 out of 100 achieved by TCR Custom Construction in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — TCR Custom Construction has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.3 out of 5.
You can read detailed information and evaluations from our independent research of TCR Custom Construction’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact TCR Custom Construction directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about TCR Custom Construction
Customer countertops from natural stone are what can renew rooms and add nobility to interiors. If you entrust countertop production to TCR Custom Construction, you’ll get premium-quality furniture pieces for kitchens and vanities, which will serve for dozens of years. 10 years of existence on the market allowed the company to embody hundreds of projects for private households and commercial rooms. The brand treats marble and granite; the factory is equipped with the required machinery to process materials in accordance with tech features. The average cost of granite countertops is equal to competitors. Countertop transportation and mounting are included in the package.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
5.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 9
Google
5
reviews: 9
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.3
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.3 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of TCR Custom Construction as Excellent.
Our mystery shopper research revealed that the staff at TCR Custom Construction provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with TCR Custom Construction’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting TCR Custom Construction directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of TCR Custom Construction as Excellent.
The staff member from TCR Custom Construction who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at TCR Custom Construction may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.8
Experienced
Company Age
TCR Custom Construction is an experienced company, operating since 2004.
Our research revealed that TCR Custom Construction began operating in 2004, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to TCR Custom Construction directly.
Own Office
5
Has Office
Own Office
We note that TCR Custom Construction has a dedicated office.
Our research revealed that TCR Custom Construction operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting TCR Custom Construction directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that TCR Custom Construction has its own production facility.
Our research revealed that TCR Custom Construction operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting TCR Custom Construction directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
TCR Custom Construction does not offer discounts for veterans.
Based on our mystery shopper research, we found that TCR Custom Construction does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting TCR Custom Construction directly for confirmation.
Production time
5
Very Fast
Production time
We rate the production time of TCR Custom Construction as Very Fast.
Our mystery shopper research revealed that TCR Custom Construction quoted a project completion time of 7 days. This is the fastest possible time, placing them in the Very Fast category. TCR Custom Construction is an excellent choice for clients who value quick delivery.
Important:
Our evaluation is based on information provided by TCR Custom Construction during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with TCR Custom Construction.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of TCR Custom Construction as Standard.
TCR Custom Construction requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by TCR Custom Construction may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from TCR Custom Construction.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from TCR Custom Construction.
Unfortunately, TCR Custom Construction did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, TCR Custom Construction remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting TCR Custom Construction directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from TCR Custom Construction.
Unfortunately, TCR Custom Construction did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of TCR Custom Construction, which is recognized in our rankings for other parameters. We recommend reaching out to TCR Custom Construction directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of TCR Custom Construction
Countertop store
Service establishment
Kitchen remodeler
Reviews about TCR Custom Construction
All (7)
Google (7)
Source:Google
Leslie Gallardo
Date: 2022-03-11 17:59:30
Excellent Service
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Source:Google
Jerry Thomas
Date: 2022-07-06 20:38:25
After finishing a kitchen install with another company, I made a small change and needed a small section of counter top. The other company couldn't/wouldn't help (I was not expecting it for free - my change caused this). TCR was happy to help even though a small project. I wish I had had them do the entire project!
It was a pleasure to work them. (Thanks Adrienne!)
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Source:Google
Kaleb
Date: 2023-05-08 13:31:19
Great place to work! Consider everyone here my family, they took me in with open arms and warm hearts!
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Source:Google
Laurie Allen
Date: 2023-04-09 21:39:09
I can't say enough great things about this company. From the girls in the office to the guys putting the granite in. The process was great from picking the granite to having it installed was easy and very professional. Wonderful to do business with! Don't even think twice to do business with this company!
Thanks Again for the Amazing Job YOU guys did!!!!!
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Source:Google
Lloyd Goodin
Date: 2023-10-23 20:52:57
TCR was an incredible company to work with. They listened from the very beginning and produced a product that was far superior than what we could have imagined. The installation team was knowledgeable and efficient. We highly recommend them to anyone looking for custom countertops.
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Source:Google
Deborah Kelly-Corn
Date: 2024-05-23 11:28:51
This business continues to grow in the right direction. With quality work and dedicated employees. A great opportunity and good asset to Spokane WA
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Source:Google
Z Customer
Date: 2020-05-13 19:05:07
Kevin and crew did an amazing job installing our Dekton stone countertops in the kitchen and laminate countertops in bathrooms/laundry. Not very many people have experience installing Dekton specifically, and they did an excellent job! I would highly recommend this company. They are trustworthy, have high integrity and quality standards.
Read more
Source:
FAQ About TCR Custom Construction — Based on Independent Research
What materials can I order a countertop from TCR Custom Construction?
During our independent research, we found that TCR Custom Construction offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by TCR Custom Construction’s clients in Spokane, WA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does TCR Custom Construction fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, TCR Custom Construction is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does TCR Custom Construction fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by TCR Custom Construction, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does TCR Custom Construction most often implement in Spokane, WA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that TCR Custom Construction successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of TCR Custom Construction?
The company’s office is located at , but its work is not limited to just the city of Spokane, WA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does TCR Custom Construction work with?
Like many participants in our rating, TCR Custom Construction works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, TCR Custom Construction often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does TCR Custom Construction have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether TCR Custom Construction has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does TCR Custom Construction offer any discounts on countertop fabrication in Spokane, WA?
According to our research, TCR Custom Construction does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, TCR Custom Construction may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of TCR Custom Construction in Spokane, WA?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from TCR Custom Construction. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from TCR Custom Construction?
Yes, according to our research, TCR Custom Construction offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at TCR Custom Construction?
According to our independent research, TCR Custom Construction in Spokane, WA offered one of the fastest fabrication and installation timelines for a stone countertop — just 7 business days. Acting as secret shoppers, our analysts contacted the company with a request for the fabrication and installation of a stone countertop measuring 83.4 square feet. A company representative informed us that the entire project could be completed in just 7 business days, which allowed us to categorize this contractor as having a fast turnaround time.
Please note that the timeframe quoted to our secret shopper may differ from what you are offered, as the production timeline depends on many factors — including project complexity, chosen material, and the company’s current workload. We recommend confirming the current timeline directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take TCR Custom Construction to prepare a quote for countertop fabrication and installation?
According to our research, TCR Custom Construction in Spokane, WA prepared a project estimate within 7 days. After a phone call, our mystery shopper sent a request to the company’s representative, including a countertop project of 83.4 square feet, and received a detailed quote for the fabrication and installation of the countertop. This speed of response allowed us to classify the company as one with a very fast quote preparation time.
It’s important to note that the time required to prepare an estimate may vary depending on the company’s current workload, the complexity of the project, and the chosen material. We recommend submitting a request, calling, or messaging the company through our website to get a personalized quote and clarify the current turnaround time.
Does TCR Custom Construction offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, TCR Custom Construction performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does TCR Custom Construction provide for its work?
According to our information and industry practice, TCR Custom Construction, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact TCR Custom Construction in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on TCR Custom Construction. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact TCR Custom Construction for a Free Estimate
TCR Custom Construction is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let TCR Custom Construction know that you found them through the National Ranking Countertops Contractors!