Stone&Beyond
since 2004
Examples of works performed by Stone&Beyond
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About Stone&Beyond
total score
Exact value: 20.228404 out of 100.
They place a premium on providing exceptional countertop installation service. From the first consultation to the final installation, the knowledgeable staff will assist you to make the right choice. The team is able to ensure the success of any countertop project. Their work comes with a 100% satisfaction guarantee, and they are duly licensed, bonded, and insured. The in-house staff is responsible for all aspects of granite and quartz countertop construction, including measuring, fabrication, and setting. In order to produce an end product of the unsurpassed quality and to finish your countertop project on time, the skilled artisans they employ are highly experienced and dedicated to their job, and they use cutting-edge machinery.
Customer Feedback Score
reviews: 9
YELP
reviews: 41
reviews: n/a
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reviews: n/a
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Contact Stone&Beyond for a Free Estimate
830 Professor Ln #100, Sacramento, CA 95834
Additional benefits of Stone&Beyond
Wheelchair accessible entrance
Wheelchair accessible parking lot
Accepts Credit Cards
Granite supplier
Reviews about Stone&Beyond
All (48)
Google (7)
Yelp (41)
Brian Weathersby
Date: 2017-10-24 18:45:01
Quality work by dependable people. Shoppped around at a few places but Stone and Beyond gave me the most comfort in handling the counter top portion of my kitchen remodel. It's been over a year and I still get giddy with my kitchen. Highly recommend!
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Christina Boucher
Date: 2020-07-30 17:47:18
With s and b Being one of the highest bids the Install seemed great until noticing things little by little. One of the seams was not properly done not smooth turned black an doesn't come clean and the corner was chipped, they over cut a piece an had to add another piece looks very sloppy and installed the sink upside down, their response was "it was installed 9 months ago" I spent a lot of money on the material alone for them to be over cut and chipped! Very disappointed
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Brittani Osborne
Date: 2020-05-13 22:41:25
I cannot express how happy and excited I am with my new counter tops. Having a few quotes from other places and limited timing on when to schedule, Stone and Beyond was definitely the BEST way to go. First off, Yelena was amazing. I probably had over 20 email correspondences to her and she was always prompts about getting back to me and had excellent communication. She was really helpful in picking out the best color for my kitchen. Judy was also great and gave me some good advice. My installers, Angel and his team were phenomenal. I have a really hard staircase for them to get this huge slab up and he really didn't want to cut it so he made sure that he was able to get the whole slab up my staircase. I almost cried with happiness. He always asked me my opinion prior to what he planned to do (such as the holes for the faucet) and was just a pleasure to work with them. They did an amazing job demoing it too (I was worried it would chip some of the brand new paint on my cabinets but nope, they look exactly as they should. If you can get Angel and his team for your install, you are in great hands.
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Steph Baker, Realtor - Dunnigan Realtors
Date: 2017-08-28 23:29:55
My kitchen contractor works exclusively with this firm. I recommend making an appointment with the female owner (apologies- can't remember her name) and you'll be able to knock out your selection. There's a tremendous amount to look at, then pick your sheen, then your edges... But don't worry, she's super informed and helpful. The installer was informed and the project is a success! The hardest part of the day was FINDING the location. It's a building behind a building. Blech.
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Thelma YacaBobish
Date: 2022-12-14 20:52:35
My recent kitchen remodel contractor used Stone and Beyond. Employees that measured and did the install were polite and professional. The cuts were precise against the backsplash wall and around kitchen wall cutouts. I would recommend S&B to anyone looking to have stone type counters installed.
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rob campbell
Date: 2017-07-27 18:28:39
I went in their "showroom" and there was only 1 person there and she knew absolutely nothing about countertops. I made an appointment for the next day and the one person that knows blew me off and wasn't there when I arrived. in my opinion this place is completely unprofessional and will only waste your time. there are plenty of other outfits, just go to one of them.
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Chanie Hellwig
Date: 2019-05-07 18:59:42
Excellent attention to detail. Beautiful installation. Wonderful communication throughout the process. I highly recommend.
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Phil R.
Date: 2025-01-20 07:34:03
I have used this company on a few projects so far as they offer quality work at fair prices and do as they say for sure.. Judy is a go getter and a enjoy working with her and her husband and the staff are all great... They just get it done!! 5 star for sure
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CuriousJay L.
Date: 2022-12-14 21:02:30
My recent kitchen remodel contractor used Stone and Beyond. Employees that measured and did the install were polite and professional. The cuts were precise against the backsplash wall and around kitchen wall cutouts. I would recommend S&B to anyone looking to have stone type counters installed.
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Brian C.
Date: 2022-10-17 00:44:03
I highly recommend Stone & Beyond. They will guide you through the whole process and will work hard to make sure everything lines up perfectly. They work with you on making sure you optimize your slabs and they do work with you as if it was their own home. Kara, our point person through the process, Ben who did our template and oversaw things on site, to David and Ryan, the installers, were fantastic. I cannot thank them enough and I highly recommend Stone & Beyond.
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Mickey N.
Date: 2022-09-08 16:25:35
I am VERY picky about seams showing, and you cannot see any seams in my countertops unless you look really hard. It's the best seam work I've seen. They went above and beyond in cutting and aligning the veins. Everything is flawless. They are quick and responsive by email, which is rare these days! They are generous with their time and service and really care about making their customers happy. Best of all, their prices can't be beat! You get top notch work for a third the price of other fabricators. Will 100% go with Stone and Beyond again in the future.
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Mary A.
Date: 2022-03-03 01:49:00
Stone & Beyond recently installed a new quartz countertop in our bathroom. The area was very small so we elected to use a remnant. Kira was very helpful with finding a piece that matched the description of what I was looking for and it ended up being absolutely perfect. Communication is good, measurer (who is also the owner) was helpful and informative, installers were punctual and efficient. Overall a very positive experience and I will use Stone & Beyond again!
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Shalamu A.
Date: 2021-12-06 17:35:18
Very professional and reasonable price. Kara is extremely helpful and kind. Definitely recommend to anyone who is interested in doing the same project.
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Jenna T.
Date: 2021-04-15 16:47:58
My experience with this company was very positive. I have a small kitchen and I was having a hard time with companies not getting back to me about the job. Judy provided me with a list of businesses that I could purchase a pre fab countertop from. Whitney was great in answering all of my questions (and I had a lot!) and helped schedule the installation. The crew that installed the countertops were efficient and communicated any concerts and questions very well. I am very happy with how my countertops turned out and wouldn't hesitate to recommend Stone & Beyond.
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Patti W.
Date: 2021-04-09 00:50:15
I highly recommend Stone & Beyond for countertop repairs. I dropped a bottle of vinegar and chipped the edge of my white quartz countertop. Judy was able to set up an appointment right away. Ben arrived on time and was very nice and informative. The counter was repaired perfectly. It honestly looks brand new. I am so pleased. Thank you Stone & Beyond!
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Bob T.
Date: 2021-03-25 17:19:06
Remodeling our kitchen. One of the most important parts of this process was selecting our countertops and then having them installed. These folks helped our dream come true!! They were very professional and timely not to mention engaging . Huge props to Whitney, Judy, and Ben for working closely with us to make this happen. Their installers were fantastic as well! Thank you again S&B for being a solid partner in this journey
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Roy H.
Date: 2020-10-27 19:10:54
The workers were professional. I was pleased with how quick it was. The selection in the showroom was plentiful and the staff was very helpful. Stone and Beyond was a pleasure to work with.
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Desirae A.
Date: 2020-06-19 18:57:29
Ben from Stone & beyond came out to fix the bad chips along my quartz countertop. He did an AMAZING job! You can't even tell It was so badly chipped. The price was fair and I appreciate him coming out quickly! Definitely recommend.
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Brittani O.
Date: 2020-05-13 21:44:52
I cannot express how happy and excited I am with my new counter tops. Having a few quotes from other places and limited timing on when to schedule, Stone and Beyond was definitely the BEST way to go. First off, Yelena was amazing. I probably had over 20 email correspondences to her and she was always prompts about getting back to me and had excellent communication. She was really helpful in picking out the best color for my kitchen. Judy was also great and gave me some good advice. My installers, Angel and his team were phenomenal. I have a really hard staircase for them to get this huge slab up and he really didn't want to cut it so he made sure that he was able to get the whole slab up my staircase. I almost cried with happiness. He always asked me my opinion prior to what he planned to do (such as the holes for the faucet) and was just a pleasure to work with them. They did an amazing job demoing it too (I was worried it would chip some of the brand new paint on my cabinets but nope, they look exactly as they should. If you can get Angel and his team for your install, you are in great hands.
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Judie R.
Date: 2019-12-11 19:15:49
If we could give them 10 stars we would. About three months ago, we had Cambria quartz countertops put in our kitchen. Everyone is very interested in satisfying the customer. I worked with Judy on the logistics of installing the quartz and I told her that I was anal about having no seams. She told me the pros and cons of installing with no seams i.e. possibly scratching the side of the pantry. In the end, they indulged my desire for no seams and the installation went flawlessly thanks to Angel and Omar. They are true craftsmen at their trade and pay close attention to detail. I never met the fabricator but according to Angel he does the fabrication manually. It was perfect. That would be enough to give them 5 stars but the story doesn't end here. A few weeks later my husband bought me the new stove I wanted for my birthday. When it arrived, it was and 1/8 inch too big to fit into the space. I called Stone and Beyond and they said they could have someone out there that afternoon. Now that is what I call customer service. I was able to resolve the stove issue myself by adjusting the sides so I didn't need to have them come out after all but I was impressed with their desire to help since this clearly was not their problem. I would certainly use Stone and Beyond again and I encourage anyone doing a remodel involving quartz or other materials to give Stone and Beyond a try. You won't be disappointed.
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Tyrone N.
Date: 2019-08-27 21:14:30
Judy and Ben did a great job for us. Very competitive on the pricing with a solid product offer and excellent installation. We shopped around and found that either the pricing was out of line or the comfort level with spending so much money wasn't there with the competitors. Judy put us at ease at the beginning of the process and the skill and professionalism from Ben and his crew reinforced our decision. If you are looking for countertops you should give them a really hard look. Glad we did.
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Jennifer W.
Date: 2019-07-31 23:27:18
We selected Stone & Beyond because of their good online reviews and close proximity to our house, glad we did! Our kitchen is now beautiful with beautiful new granite and stainless steel sink. Everyone that works for Stone and Beyond is a professional. They even helped us solve a difficult low window/over sink issue where we wanted to be able to keep existing plantation shutter. When we are ready to re-do our bathroom countertops, we will go with Stone and Beyond.
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Janice M.
Date: 2019-04-24 22:40:22
I am so impressed with the person who measured my counters for the new granite, and the 2 workmen (Angel and Homer) who did an amazing job of putting the granite. They left my home clean and completed the install in a timely manner. My countertops look amazing!
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Lindsey G.
Date: 2019-03-22 20:46:41
We requested a quote online to drill a hole in our granite countertop, and they replied quickly with a good quote. They were able to come out within a few days of my request and did an excellent job. I would be happy to use them again and recommend to others!
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Lorrie B.
Date: 2018-11-19 22:52:28
This company was the best of the best from the time I entered their showroom. I needed a slab for a Master Bathroom Remodel. Crystal helped me find a remnant and probably saved me a $1000.00 by doing so. The best thing about the remnant was we wound up liking it better than the whole slab samples I was considering. It only went uphill from there. Ben, their in-house template maker, was exceptional working with us and our plan when he came out to the house. The installation was five stars alone thanks to Angel and Armando. They did an exceptional job and were great on their cleanup. I highly recommend this company.
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Krystal O.
Date: 2018-09-10 16:42:56
By Far one of the best contractors ever. Our kitchen looks like something out of a home magazine now. Stone and beyond have not only exceptional skills with natural stone but the employees are also Stellar! Our project was seamless from the initial quote to install. Great communication and fast response times too!We will be sharing with our Friends and family for years to come. Thank-you for the Gorgeouse countertops and backsplash on our kitchen remodel!
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Linh L.
Date: 2018-09-07 20:05:35
Great service and quality!! They understood what we wanted, were very responsive, and answered all of our questions. Gave us a heads up when they were on their way and was on time. They completed the job sooner than we expected and we are very pleased with their craftsmanship. Our bathroom looks beautiful!!
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Elena R.
Date: 2018-08-24 16:11:54
We couldn't be happier with the service, price, fabrication, and installation of our new quartz counters for our kitchen and laundry room from Stone & Beyond. They are absolutely gorgeous! I contacted many other installers before choosing Stone & Beyond and their responsiveness, service and price is what won me over. This was by far the easiest part of our kitchen and laundry room remodel. From the staff in the office to the measure and install staff, we were impressed by everyone's expertise, friendliness, and professionalism. I'm a tough customer, so if you can impress me, you must be good. I rarely recommend any contractors but I would definitely recommend Stone & Beyond without hesitation.
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Kay K.
Date: 2018-03-15 04:38:51
Wish I could give them 5 stars! They were recommended by a granite company and they made it all so easy for me. Crystal organized the fabrication and install and was wonderful to work with. She called ahead to let me know the schedule and followed up to make sure I was happy. The installers were awesome and fun to work with. They truly cared about the quality of their work and the end result is that my kitchen looks awesome. I can't thank them enough! Yes, I would recommend them to anyone.
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Rachel H.
Date: 2017-12-13 21:28:45
Being a particular consumer, I spent time searching for a quality fabricator/installer for Caesarstone for my newly remodeled kitchen. After receiving the estimates from Stone & Beyond and another well rated company, we decided to use S&B. Not only was their price thousands lower than the other company, Judy and Ben were patient and made adjustments to their schedule to meet my crazy scheduling needs. The installers were very skilled and worked hard to make sure that I was happy with the end product. I would recommend them to anyone looking for counter installation.
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Doug H.
Date: 2017-01-22 23:11:38
We shopped around for a fabricator/installer and Stone offered the best price for our kitchen counters in Vacaville. We visited the workplace and found it to be well organized, neat and tidy. The granite, which we bought from Bedrosians was a very high quality Lapidus. We wanted a large L shaped piece without a seam for the kitchen counter. This was not easy and it took five guys to carry the piece in. Stone accommodated our desires whereas another installer wanted considerably more money to do the job our way, while another installer refused to do one piece. Looks so much better without a seam at the bend in the L. Throughout the process Judy, the owner, and Emily the manager were very helpful and easy to communicate with. The fellows who did the actual install were good at their job and have been with the company for quite some time. So much of the time contractors are a real pain in the #&* to work with. It was a real pleasure to do business with the professionals at Stone & Beyond.
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Yvonne L.
Date: 2017-01-17 18:29:03
I had THE BEST experience with this company. I remodeled my house and initially purchased 2 quartz bathroom vanity countertops, which came out beautifully. Judy at S&B was great at helping me select the quartz and schedule the measure & installs around my contractor's schedule. I subsequently purchased a marble fireplace surround from S&B, and they did an amazing job! I was really nervous about the fireplace and hearth as it was a last minute decision to demo the existing faux rock fireplace, which turned out a really big mess and was a lot harder than I'd anticipated. S&B directed me to a different store to select the marble, but unfortunately the one I wanted was only available in a narrow width. I was quite anxious about whether there would be enough to cover the fireplace and hearth and if the veining pattern on the marble would look too chopped up. But Ben at S&B measured the fireplace dimensions and laid out the template on the slab for fabrication, matching the veins perfectly. (He said all of the marble slab was used for this job.) Ben and his guys came out to install the marble exactly one week later, and I couldn't be happier with the result. I love my new fireplace! I highly recommend this company!!!
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Robert W.
Date: 2017-01-12 04:29:46
Fortunately for us, we only are about 1.5 miles away from their location. When we moved here we immediately remodeled our outdated galley-style kitchen. They had great selections of just about anything you wanted. We picked out a beautiful piece of granite (2.t' x 13') for our bar top and a neutral slab of quartz for counters and back splash. They measured and rebuilt base on top of new cabinets installed and did an excellent job..We later remodeled the master bathroom and although they didn't have what we were looking for - they helped us find it elsewhere and picked it up for us to cut to fit. highly recommend
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David A.
Date: 2016-09-13 16:00:24
OUR REVIEWS of STONE & BEYOND (Posted on "Yelp" and "Angie's List" -- August 27, 2016) ____________ FIVE STARS Outstanding!!! -- Stone and Beyond was outstanding in every respect. The Estimate: The owner, Judy, arrived on time to prepare an estimate and offer helpful suggestions. She was a delight to work with from beginning to end. The estimate was provided quickly, and the price was very reasonable (we got three estimates and Stone and Beyond was the best!!!) The Measurements: The co-owner, Ben, arrived on time to prepare the measurement template. He listened carefully to our requests, made several excellent suggestions, and prepared a perfect template. The Quartz Material: Judy and Ben obtained two beautiful slabs of quartz at an outstanding "contractors" price (from Arizona Tile Company.) The Installation: Angel and his helpers arrived on time, worked steadily, and did a perfect installation of the new countertop and sink. When they finished the kitchen was clean and beautiful. Summary: If you need new countertops, you will not find a better company in the Sacramento region to hire. Stone and Beyond was OUTSTANDING in every respect. Our thanks to Judy, Ben and Angel for a job well done!!!
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Holly C.
Date: 2015-01-25 03:56:21
This is second time we have worked with this company and definitely won't be the last. By far the best place to work with in all aspects of material, fabrication and installation. Judy will go above and beyond to get the project done just the way you want it. Installation crew was awesome and have tons of experience. Look no further, this is the only place to for your home remodeling projects
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Ann W.
Date: 2014-08-29 03:54:30
I couldn't have been happier with my experience with Stone and Beyond. Judy and Nicole were wonderful to work with and went out of their way to let me be part of the process. I felt I got a very competitive price and the final product is stunning. All of the granite stores spoke very highly of them, and the reviews on Angie's List were stellar. They were also responsive to my emails and phone calls, always replying in a short time. And they showed up when they said they would, which was much appreciated. Though I give them 5 stars (and they deserve it) there were a couple of things the field crew could improve on a bit. The saw was set up in my front yard very close to the front door and bedroom window and the white dust from the granite found its way into the whole house. When they demolished the old counters, the electric outlets were left hanging out of the box which felt unsafe. They are very clear that they don't do electrical and plumbing work but I would have preferred to know I should have an electrician over after the demo to put the outlets back in place until the granite was installed. If I put granite or quartz anywhere else in my house I will go straight to Stone and Beyond. I know I'll get great customer service, a competitive price and a top quality finished product.
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Julianna O.
Date: 2014-05-21 17:53:34
Stone & Beyond made my in-laws' kitchen Better Homes & Gardens feature-worthy so naturally we selected them to install our granite, too. We weren't about to test our luck with all of the horrible possible DIY-gone-wrong scenarios, so we called them instead. They were so quick that aside from the measurements they took for the bid, I never saw anyone from their crew in my house; they were in, out, and we were left with gorgeous countertops for a price worth every penny.
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jasmine m.
Date: 2014-05-05 18:05:52
I recently had my countertops fabricated and installed by stone and beyond. I picked out my stone, but Judy went over and purchased it for me with her corporate discount. I sent the company my kitchen plans, and they understood exactly what I wanted. The measurements were accurate, and they did a good job filling in some existing defects in my stone. My counters look pretty great, and the whole process was really easy. For my particular project, the overall cost was exactly the same as it would have been if I had gone with Home Depot, except of course my stone was something not offered at Home Depot, and I was able to pick it out myself.
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Christine F.
Date: 2014-03-06 21:21:30
I am a picky customer. I prefer to do things myself because I like things done well. And I HATE dealing with contractors (they're late, sloppy, or take too long - or all of the above, it seems!) Sometimes I just can't do it all, so when we needed a new countertop we went to Angie's List and chose Stone and Beyond. They had glowing reviews so I had high hopes. I've been burned by Angie's List before - but not this time! Judy worked with us to choose a stone that they had remnants for and we purchased at discount, significantly reducing the cost of the work. She was communicative throughout the process - we weren't left guessing on anything. There was a small flaw in the quartz piece sent from the manufacturer in a visible place and she called me in to look at it before installation. We agreed to a fix for the flaw and the installation was the next day. The installation was fast and visibly perfect. Really, nothing to complain about! Fast forward a year and heavy use left me with a couple of chips in my counter (I'm pretty clumsy!) We called and had to cancel once for repairs on the same day. No problem. When I called back I asked them to squeeze me in and the repairs were done the same day. Seriously! These people are a dream to work with! They need to give classes on how to run business to other business owners. Really. Update: We sold our house in April to the first person who viewed it, though we had multiple bids. The house had some good aspects, but we were told over and over again that people really liked the kitchen and countertops. The repairs held up well, even though the repairman had told me he wasn't sure about one spot that was particularly large and he had to try 3 times to fill and get it to stick. I just wish that Stone and Beyond could be available to put in our new counters in Toronto.
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Joanne M.
Date: 2013-08-31 02:14:21
They did our granite counters and desktop. Everyone we dealt with was responsive and great to work with. Their prices are competitive and the countertops are beautiful.
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Jose G.
Date: 2021-04-14 20:07:44
Awesome to work with. Office staff beyond helpful and flexible. Crew was quick and very respectful of property. Kept everything clean. We used them for our guest bathroom quartz countertop installation.
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T M.
Date: 2024-12-09 03:05:23
I've been remodeling for quite some time and am finally sitting down to write my reviews. Judy came to my home initially to see what I wanted to do. I have a small kitchen and wanted to replace the tile counters with Quartz. Gentleman who came to measure was professional and very nice. I had to go to Arizona Tile to pick out my design. Not one salesperson came up to me to see if I needed help (which I will provide more detail on their review). Guys came to install. I have come across a few flaws and edges that are not perfect. I used their recommended handyman Steven to remove the old sink and install the new sink. Unfortunately, it was not a smooth process and I ended up paying extra because he had to come back a few times. I paid a lot more money to have the sink put in properly than what I was initially advised by Stone & Beyond. Lastly and most importantly, after spending thousands of dollars, I was very surprised Judy or someone would have contacted me to see how everything turned out and whether I was satisfied with the job.
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Kristen G.
Date: 2015-11-13 03:58:45
When doing home renovations, it is tough to know where to start. Currently, we finally saved up enough to have our kitchen remodeled, and in need to add the granite counter tops. I was recommended by a friend of ours to come to Stone and Beyond due to all the good they have ever heard. Stone and Beyond is tucked away off of Del Paso Blvd behind Java City. (Just follow the signs for Track 7 Brewery basically). Upon walking in, I seem to have startled a younger woman who seemed as if I had bothered her a bit. I already knew the exact shade (if you will) of granite that I wanted, as well as brought in a complete drawing and measurements for rough pricing. There is a couple demo kitchens set up, and many options of stone to chose from, as well as the fabricating warehouse is viewable from the showroom. I then asked her how it works with Stone and Beyond. Do they come out and measure, and do all of the fabrication for the edges/cuts/sink holes/etc? Immediately she hands me a sheet stating the yards I need to go to look at slabs of granite first and pay for the granite, before proceeding. Which personally, doesn't make sense to me, but okie doke. I hand her my measurements and ask what a ballpark estimate would be. 10 mins later, proceeds to say labor and fabrication will be $X,xxx.xx of which I asked exactly what the labor includes, and some sort of irritation had mulled over her. Now- I need to know if I'm planning on going through Stone and Beyond, do we hire someone to remove existing counters, or place the granite down and Seam together, install the sink, etc... And she was irritated and finally answered what I needed to know. Ultimately, I didn't chose Stone and Beyond due to my first impression. I may be young, but I'm not stupid.
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Tina B.
Date: 2020-07-30 17:36:42
With s and b being one of the highest bids the Install seemed great until noticing things little by little. One of the seams was not properly done not smooth turned black an doesn't come clean and the corner was chipped, they over cut a piece an had to add another piece looks very sloppy and installed the sink upside down, their response was "it was installed 9 months ago"
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Francesca M.
Date: 2022-07-11 22:25:00
I highly recommend you go somewhere else for any of your countertop needs I had nothing but problems with this company and they had very poor uneven cuts on my granite countertops.
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Tina M.
Date: 2019-10-02 04:33:08
Sent me home with about 15 heavy samples. Asked several friends and family members in about a 10-day period, which they liked best (after I narrowed it down). Decided. Picked the top 3 favorites. Guess what? They didn't have them in stock! Can you believe they had them on the showroom, sent them home with me, wasted my time and others' time! Not cool!! The owner just kind of shrugged it off and I said "and you won't even offer any kind of compensation" and that's when she offered a sterling silver sink for free. You will find all quartz (which I had installed) and granite countertop businesses will throw in a sterling silver sink for free. I ended up going with another company (see other review) who had the SAME quartz in stock and threw in the kitchen sink for free. The price was over $1500 less, too. Enough said!
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Wendy R.
Date: 2018-07-31 22:16:39
At first I thought they did a good job until a few years later my granite edged broke off in 2 separate places 2 separate times...All at the location of a seem. I spoke with Judy at Stone and Beyond and they would not fix it and charged me $200. I was very upset as I design a lot of homes for remodels and I have never once seen edges fall off...I usually use someone else, though. I thought they should have better customer service than that. So I had to pay the $200...Well a few months later another section broke off by another seem and they said they will not come back and fix for free...that and I would have to pay another $200 for the repairs!! Such bad customer service! It's clearly an installment issue if 2 separate times the granite edge is falling off by a seem...this is not just a coincidence! This was my personal home I wanted some fancy edges and a friend recommended Stone and Beyond. I will not use them again!
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Lesley S.
Date: 2016-10-31 14:16:41
This is a long over-due review but I never felt comfortable with writing a review at the beginning of our association w/ Stone & Beyond (S&B) in 2013. I kept hoping things would get better but they didn't. It has been a costly & time-consuming lesson. I am writing now after an unfortunate ending to 3+ yrs of negotiations w/ the company. My concerns & recommendations to folks who might be considering doing business w/ S&B: 1. Communication- We found it very difficult to communicate face-to-face, by phone & through emails with the sales manager of the company. Make sure you have all the paperwork regarding your purchases in detail & review it carefully before making your payment. Also keep a paper trail of all communications of any kind you have with any one from this company. It's your word against theirs & even with documentation on my part & confirmation from a CS rep, the sales manager would not negotiate, even briefly, re our claim. 2. Customer service & follow-up - Neither are their strengths so you must look after your interests & follow-up with them - be proactive. It involves extra time & energy but it is worth it. Example- the warranty on our slab of Caesarstone (CS) was not registered with CS by S&B until ~1.5 yrs after our purchase. It was another year after the warranty was finally filed by S&B that they got a CS rep to come to our home to fix the issue.This could have been very costly to us but CS honored a repair despite the delay in warranty registration. 3. Beware of purchasing remnants- Remnants can save money but there is also a large margin of error from what you choose in the storeroom & what is installed in your home. Beware of discontinued colors! Not reviewing the original sales order CAREFULLY & not being aggressive in the 1st year cost us the purchase of another counter-top from another company after S&B installed an incorrect color counter-top in our home. 4. Fabrication & installation- Carefully inspect both before signing off on the project. We had S&B employees out to our house a minimum of 2 times to make corrections/adjustments to their original work - some things look better, others not. To be fair, I would like say that several employees were very helpful & did provide good customer service to the extent that they could. And the main CS company was reputable & helpful. I would not recommend S&B for your counter-top needs.
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