Stone Systems of South Florida

Very nice work done! Thank you guys for your professionalism and great service. With this piece perfectly produced and installed we has converted our Ikea cabinet in a wonderful ad-hoc piece of furniture. Nice upgrade!

I contracted Stone Systems of South Florida of Lauderhill thru HomeDepot for the installation of my new kitchen counter top * Silestone Calakata Gold *. At first I was very concerned after all the negative reviews I read online. So I called them and asked to talk to the manager Mr. Jesus Garcia and asked him to personally look after every step of the process in order to make sure the installation went as smooth as possible. Mr. Garcia assured me that he was going to monitor the entire process personally and he did up until completion and my satisfaction. He even provided me his mobile number so that I could directly communicate any issues or concerns.

These guys just destroyed my kitchen backsplash wall completely. Even after so may call and sharing the pics, they are still to their disclosure that minor damages are expected. Worst company to work it.

Worst experience ever. The initial guy who measured the kitchen for the template made errors, creating problems with the installation of the faucet. The initial guy also never did communicate that we live in a gated community and all construction had to end by 5 PM. While they initially planned to come in the morning, they came after 1pm. Eventually,.after two warnings by our Guards and our association, they left at 6:40 PM. We are now potentially going to be substantially fined. In addition, they did a “rush job” to try to get done, this left the plumbers in a difficult position to re-hook the Plumbing in the kitchen. They did not clean up after themselves as per agreement on their contract. I am disabled and spent 30 minutes with the broom, trying to clean up all of the dust they got all over the building from cutting of stone. My wife had to clean their debris from every drawer in our kitchen on all of our pots, pans, etc. They have an email that they send that says open to Sign a waiver. I clicked on the link to read the waiver and you never see it, by clicking on the link, you automatically sign a waiver that you never saw. Clearly, this is not legal. I have attempted to speak with the company, I spoke with a supervisor who stated I would be speaking with an operations manager, this has not occurred. I have spoken with Home Depot, who subcontracted our job out to this company. Beware using Home Depot and beware using this contractor Stone Systems..

Got countertops installed by them through Costco in hopes it would be easy. Literally no communication after credit card was charged. The big thing is the installers chip a corner of the quartz in a spot that sure couldn’t be hidden. Things happen we are all human I understand that. What I don’t understand is why repair it and not let the homeowner know. Just left in hopes either we don’t see it or don’t care not sure but very deceiving. I will say the customer service manager Carlos is doing everything he can to get the new countertops installed with in 48 hours.

Such a nice purchase experience and beautiful countertop has been tainted by the poor, or should I say, non-existent customer service that I received. The install manager came to measure and the 2 techs did an amazing job installing the countertop in 3 sections, plus a waterfall. Sadly, they dripped adhesive onto the brand new Pergo floor that looks clear, but traps dirt and looks horrendous. I tried to clean it up with soap and water at first. That only removed the dirt for a little while. Then I tried goo gone, which was as effective as the soap and water. Reluctantly I called Stone Systems and requested service. I waited a week and they didn’t call me back like they said they would. I called them again, and this time they asked me to send pictures. A bit unorthodox, but okay. I sent pictures and confirmed they received them. They didn’t call me back that day or the next so I called again. They said the installation/ service manager was busy with a customer and will call me back. He never called. They never came. They lost my business and any recommendations. Further, I tipped them through Zelle and they asked if I can change it to another email because they made a mistake and wouldn’t get the money. Nope. Ask your boss for that money. Ultimately I was able to scrub it off myself with a stronger acetone based cleanser without damaging my floor.

Excellent experience overall. Our countertops look gorgeous and were expertly installed. Rodolfo Yenisel Hernandez led the installation and went above and beyond to make sure it was perfectly installed. He even helped us move our appliances into place and helped us level the countertops.

Update! Someone reached out, apologizing for the delay. They do plan to deliver today still, so that's a start. Will update on delivery and if we paid installation, on that as well once it settled. They came out to measure over 2 weeks ago, gave us a vague date and finally gave us a date of delivery of TODAY (12/15/23)...... We take the day off to accept this delivery, they allegedly also triple confirmed, only to stand us up. It's is way past 5pm now, office is closed and zero attempts have been made by anyone there to give us an update. If my wife paid ahead of time, I will be doing a chargeback as this is unacceptable customer service. Not sure what kind of rodeo they run over there but something like this would never happen at my family owned business and if the situation was beyond our control, I would've personally contacted the client this affected and worked out something, including but not limited to given them a small discount for the trouble. I get it a week before the Holidays but this is when companies need to be 200% ontop of their A game and be REALISTIC, TRUTHFUL and HONEST with turn around times. Unless they rectify anything come Monday and put a rush on things, I cannot recommend them at all.