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About Stone Masters — Ranked №2 Countertop Fabricator and Installer in Palm Coast, FL
71.42
total score
The main rating value calculated from more than 30 indicators.
Exact value: 71.415158 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Stone Masters, founded in 2004, ranked number 2 in Palm Coast, FL in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Stone Masters among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Stone Masters: Total Score & Key Ratings
The Total Score of 71.42 out of 100 achieved by Stone Masters in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Stone Masters has a rating of 4.4 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.35 out of 5.
You can read detailed information and evaluations from our independent research of Stone Masters’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Stone Masters directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Stone Masters
Stone Masters specializes in the craftsmanship of granite and quartz countertops, offering top-notch services in both fabrication and installation. They are dedicated to delivering superior quality for all natural stone and solid surface countertop needs. With a focus on creating affordable solutions, Stone Masters ensures that every client receives customized, cost-effective options without compromising on quality or style.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.4
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 15
Google
4.2
reviews: 10
YELP
4.8
reviews: 5
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.3
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.345151 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Stone Masters as Very Good.
During our research, the staff at Stone Masters demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Stone Masters’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Stone Masters directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Stone Masters as Excellent.
The staff member from Stone Masters who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Stone Masters may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.8
Experienced
Company Age
Stone Masters is an experienced company, operating since 2004.
Our research revealed that Stone Masters began operating in 2004, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Stone Masters directly.
Own Office
5
Has Office
Own Office
We note that Stone Masters has a dedicated office.
Our research revealed that Stone Masters operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Stone Masters directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Stone Masters has its own production facility.
Our research revealed that Stone Masters operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Stone Masters directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Stone Masters offers discounts for veterans.
Our research revealed that Stone Masters provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Stone Masters directly to confirm the accuracy of this data.
Production time
5
Very Fast
Production time
We rate the production time of Stone Masters as Very Fast.
Our mystery shopper research revealed that Stone Masters quoted a project completion time of 7 days. This is the fastest possible time, placing them in the Very Fast category. Stone Masters is an excellent choice for clients who value quick delivery.
Important:
Our evaluation is based on information provided by Stone Masters during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Stone Masters.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Stone Masters as Standard.
Stone Masters requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Stone Masters may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Stone Masters.
Quote Time
2.3
Slow
Quote Time
We rate the quote preparation speed of Stone Masters as Slow.
Our mystery shopper research showed that Stone Masters took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with Stone Masters in advance.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Stone Masters.
Affordability
4.6
Low
Affordability
We rate the price level of Stone Masters as Low.
Our mystery shopper research revealed that Stone Masters offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $76.14 per square foot, while for Carrara Morro quartz, the price was $72.29. These prices fall into the Low category, making Stone Masters an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $6350 for Calacatta Idilio quartz and $6029 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Stone Masters.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Stone Masters
Wheelchair accessible entrance
Wheelchair accessible parking lot
Countertop Installation
Fireplace Services
Kitchen & Bath
Manufacturer
Granite supplier
Reviews about Stone Masters
All (13)
Google (8)
Yelp (5)
Source:Google
Jon Hobbs
Date: 2021-01-29 21:11:51
Susan and her staff at Stone Masters were professional and did a beautiful job on my countertops. Susan helped my wife and I pick out a beautiful piece of quartzite and they cut and shaped the material perfectly. Installation took about an hour and a half and the installers were kind and did a great job. If you are looking for granite or quartzite countertops, do not give your money to a major retailer - shop locally and support Stone Masters and you will not be disappointed!
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Source:Google
Kathy Divers
Date: 2021-05-02 21:42:58
We recently completed a kitchen remodel, and contacted Stone Masters for our countertops. Susan was extremely helpful. She answered numerous emails while we we were trying to decide on what we wanted. We decided on quartzite. Susan made a request to UMI Stone to have additional slabs transferred to the Jacksonville store so that we would have a larger selection to choose from. Once we made a selection, she personally drove to the Jacksonville store to view the stones we selected to make sure they would work well with our design. We are thrilled with the finished project and highly recommend this company.
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Source:Google
Mirna Mataga
Date: 2019-02-11 17:06:14
Job was done quick, fast, professional and for the right price. Everyone is supper friendly, they took time to take care of my need's and they knew exactly what I needed done. I am trilled with my new bathroom. I will be using this company again for my next project. Thank you guys for my fabulous shower.
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Source:Google
Sandra Trautwein
Date: 2020-02-19 00:15:51
We are still enjoying our granite counter tops. Four yrs ago. Susan was a joy to work with and the installation was so seamless. I’d highly recommend
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Source:Google
Steve Brandt
Date: 2021-08-20 12:54:57
I would give Susan and her company and Sam 10 stars!!! They are professional and go out of their way to accommodate their clients in every detail! Always available by phone to answer any questions you may have. Our kitchen and both bathrooms look amazing! Highly recommend them!
Steve and Karen Brandt
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Source:Google
Byron Hebert
Date: 2019-01-17 01:35:02
My first time using Stone Masters and I was very impressed. From my first visit, to install was exactly 1 week! Now that is impressive, they had the Granite I wanted in stock and did a wonderful job, fair prices too! Thanks again guys, and will use you on my next Job for sure!
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Source:Google
william senecal
Date: 2019-07-01 21:19:07
I have used them for instillation ,repair, and creative solutions. They have come through every time and past our expectations. A great family owned business.
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Source:Google
Karen Brandt
Date: 2023-12-14 17:04:49
Susan and the entire crew at Stone Masters are the very very best! They are professional, courteous, patient, and above all their work is just impeccable! We had a custom table made, and it came out unbelievably gorgeous! I would give her 1 million stars! Awesome job and I highly recommend Susan and Stone Masters!
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Source:Yelp
Joan R.
Date: 2022-05-04 20:23:15
Stone Masters did a fabulous job installing granite counters in our home, we could not be happier!
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Source:Yelp
Kathy R.
Date: 2021-05-02 22:41:59
We recently completed a kitchen remodel, and contacted Stone Masters for our countertops. Susan was extremely helpful. She answered numerous emails while we we were trying to decide on what we wanted. We decided on quartzite. Susan made a request to UMI Stone to have additional slabs transferred to the Jacksonville store so that we would have a larger selection to choose from. Once we made a selection, she personally drove to the Jacksonville store to view the stones we selected to make sure they would work well with our design. We are thrilled with the finished project and highly recommend this company.
Read more
Source:Yelp
J N.
Date: 2019-06-06 02:28:49
We recently had Samuel from Stone Masters do some repairs and improvements to our granite in three different areas in our home and I must say, the work was outstanding! Samuel was punctual, professional and we couldn't be more pleased with the results!
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Source:Yelp
Judy S.
Date: 2015-08-07 19:30:48
They have awesome reviews on Palm Coast biz site, so I called them for a quote. We didn't have any granite tops installed but we did need experts to enlarge the opening of the existing cooktop to accommodate a new one. They are extremely busy (which is a good sign) but George and Sam squeezed our small job into their work schedule. Not only were they very polite and knowledgeable, they did a fantastic job of enlarging and evening out the atrocious opening that was there. I now have a fabulous new induction cooktop in place!
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Source:Yelp
Mary G.
Date: 2017-09-16 14:19:23
They did a great job. Very busy but worked solidly when they started. My countertops are beautiful and they were pleasant to have in my home.
Read more
Source:
FAQ About Stone Masters — Based on Independent Research
What materials can I order a countertop from Stone Masters?
During our independent research, we found that Stone Masters offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Stone Masters’s clients in Palm Coast, FL for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Stone Masters fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Stone Masters is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Stone Masters fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Stone Masters, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Stone Masters most often implement in Palm Coast, FL?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Stone Masters successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Stone Masters?
The company’s office is located at 1120 Hardy St, Bunnell, FL 32110, but its work is not limited to just the city of Palm Coast, FL. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Stone Masters work with?
Like many participants in our rating, Stone Masters works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Stone Masters often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Stone Masters have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Stone Masters has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Stone Masters offer any discounts on countertop fabrication in Palm Coast, FL?
Yes, based on the results of our research, Stone Masters offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Stone Masters in Palm Coast, FL?
According to the assessment of our independent rating, Stone Masters in Palm Coast, FL falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $6350$ at a rate of $76.14$ per sq. ft., and the cost using Carrara Morro quartz was $6029$ at a rate of $72.29$ per sq. ft. These prices turned out to be among the lowest of all companies in Palm Coast, FL, which allowed us to categorize Stone Masters as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Stone Masters?
Yes, according to our research, Stone Masters offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Stone Masters?
According to our independent research, Stone Masters in Palm Coast, FL offered one of the fastest fabrication and installation timelines for a stone countertop — just 7 business days. Acting as secret shoppers, our analysts contacted the company with a request for the fabrication and installation of a stone countertop measuring 83.4 square feet. A company representative informed us that the entire project could be completed in just 7 business days, which allowed us to categorize this contractor as having a fast turnaround time.
Please note that the timeframe quoted to our secret shopper may differ from what you are offered, as the production timeline depends on many factors — including project complexity, chosen material, and the company’s current workload. We recommend confirming the current timeline directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Stone Masters to prepare a quote for countertop fabrication and installation?
According to our research, Stone Masters in Palm Coast, FL prepared a project estimate within 7 days. After a phone call, our mystery shopper sent a request to the company’s representative, including a countertop project of 83.4 square feet, and received a detailed quote for the fabrication and installation of the countertop. This speed of response allowed us to classify the company as one with a very fast quote preparation time.
It’s important to note that the time required to prepare an estimate may vary depending on the company’s current workload, the complexity of the project, and the chosen material. We recommend submitting a request, calling, or messaging the company through our website to get a personalized quote and clarify the current turnaround time.
Does Stone Masters offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Stone Masters performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Stone Masters provide for its work?
According to our information and industry practice, Stone Masters, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Stone Masters in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Stone Masters. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Stone Masters is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Stone Masters know that you found them through the National Ranking Countertops Contractors!