Stone Masters

We rate the staff friendliness of Stone Masters as Very Good. During our research, the staff at Stone Masters demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category. Important: Our rating is based on the personal experience of our mystery shopper with Stone Masters’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Stone Masters directly to better understand their approach to customer service.

We rate the staff expertise of Stone Masters as Excellent. The staff member from Stone Masters who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Stone Masters may vary. We recommend contacting the company directly for more comprehensive information.

Stone Masters is an established company, operating since 2004. According to our research, Stone Masters has been in business since 2004, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients. Important: This information is based on data collected by our mystery shopper. We recommend contacting Stone Masters directly to confirm the accuracy of the details.

We note that Stone Masters has a dedicated office. Our research revealed that Stone Masters operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Stone Masters directly to confirm the latest details.

We note that Stone Masters has its own production facility. Our research revealed that Stone Masters operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Stone Masters directly to confirm the accuracy of this data.

Stone Masters offers discounts for veterans. Our research revealed that Stone Masters provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers. Important: This information was obtained as part of our mystery shopper research. We recommend contacting Stone Masters directly to confirm the accuracy of this data.

We rate the production time of Stone Masters as Very Fast. Our mystery shopper research revealed that Stone Masters quoted a project completion time of 5 days. This is the fastest possible time, placing them in the Very Fast category. Stone Masters is an excellent choice for clients who value quick delivery. Important: Our evaluation is based on information provided by Stone Masters during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Stone Masters.

We rate the deposit level of Stone Masters as Standard. Stone Masters requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Stone Masters may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Stone Masters.

We rate the quote preparation speed of Stone Masters as Slow. Our mystery shopper research showed that Stone Masters took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with Stone Masters in advance. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Stone Masters.

We rate the price level of Stone Masters as Average. Our mystery shopper evaluation found that Stone Masters quoted a price of $76.14 per square foot for Calacatta Idilio quartz and $72.29 for Carrara Morro quartz. The total price for the finished and installed product measuring 83.4 square feet was $6350 for Calacatta Idilio quartz and $6029 for Carrara Morro quartz. These prices are categorized as Average, representing a balanced and standard cost compared to other contractors in the area. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Stone Masters.