About Stone Hands llc — Ranked №12 Countertop Fabricator and Installer in Charleston, SC
51.37
total score
The main rating value calculated from more than 30 indicators.
Exact value: 51.368937 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Stone Hands llc, founded in 2012, ranked number 12 in Charleston, SC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Stone Hands llc among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Stone Hands llc: Total Score & Key Ratings
The Total Score of 51.37 out of 100 achieved by Stone Hands llc in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Stone Hands llc has a rating of 4.7 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.77 out of 5.
You can read detailed information and evaluations from our independent research of Stone Hands llc’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Stone Hands llc directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Stone Hands llc
Stone Hands LLC has one of the best reputations in the Lowcountry for granite and marble countertop fabrication, polishing & installation. Stone Hands, LLC was started over 12 years ago Stone Hands offers affordable granite and marble with a vast selection to choose from at our shop on Dorchester Road in North Charleston.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.7
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 19
Google
4.6
reviews: 12
YELP
n/a
reviews: n/a
Facebook
5
reviews: 7
CoCo
n/a
reviews: n/a
Mystery Shopper Report
2.8
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 2.77037 out of 5.
criteria: 10
Staff friendliness
3
Good
Staff friendliness
We rate the staff friendliness of Stone Hands llc as Good.
According to our mystery shopper research, the staff at Stone Hands llc demonstrated politeness in their communication. While the interaction lacked noticeable warmth, it met a good standard of professionalism. This evaluation places them in the Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Stone Hands llc’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Stone Hands llc directly to better understand their approach to customer service.
Staff Expertise
4
Very Good
Staff Expertise
We rate the staff expertise of Stone Hands llc as Very Good.
The staff member from Stone Hands llc who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Stone Hands llc may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
2.7
Established
Company Age
Stone Hands llc is an established company, operating since 2012.
According to our research, Stone Hands llc has been in business since 2012, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Stone Hands llc directly to confirm the accuracy of the details.
Own Office
0
No Data
Own Office
We were unable to confirm whether Stone Hands llc has a dedicated office.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Stone Hands llc operates from a dedicated office. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Stone Hands llc remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Stone Hands llc directly for more information.
Own Production
5
Has Prod
Own Production
We note that Stone Hands llc has its own production facility.
Our research revealed that Stone Hands llc operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Stone Hands llc directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Stone Hands llc offers discounts for veterans.
Our research revealed that Stone Hands llc provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Stone Hands llc directly to confirm the accuracy of this data.
Production time
5
Very Fast
Production time
We rate the production time of Stone Hands llc as Very Fast.
Our mystery shopper research revealed that Stone Hands llc quoted a project completion time of 7 days. This is the fastest possible time, placing them in the Very Fast category. Stone Hands llc is an excellent choice for clients who value quick delivery.
Important:
Our evaluation is based on information provided by Stone Hands llc during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Stone Hands llc.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Stone Hands llc as Standard.
Stone Hands llc requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Stone Hands llc may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Stone Hands llc.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from Stone Hands llc.
Unfortunately, Stone Hands llc did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, Stone Hands llc remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Stone Hands llc directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from Stone Hands llc.
Unfortunately, Stone Hands llc did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of Stone Hands llc, which is recognized in our rankings for other parameters. We recommend reaching out to Stone Hands llc directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Stone Hands llc
Small business
Delivery
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Credit cards
Wheelchair-accessible car park
Wheelchair-accessible entrance
Countertop store
Carpenter
Real Estate Builders & Construction Company
Granite supplier
Marble contractor
Construction company
Reviews about Stone Hands llc
All (13)
Google (9)
Facebook (4)
Source:Google
Mo Saintsing
Date: 2024-03-05 15:32:52
Tai and the guys from Stone Hands installed new quartz countertops in our kitchen. From my initial contact with Tai, everything was very professional and extremely quick. I called Tai, he came out 2 days later and measured. He gave me a quote on the spot and the quote was about 25% less than either of the other 2 quotes I had received from other fabricators. I signed the deal with Tai and 4 days later they did the install. The quality of Stone Hands work is excellent and we couldn't be happier! They have my highest recommendation!
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Source:Google
Adam Wood
Date: 2019-10-30 21:13:24
Great fab work and installs by Tai and his Team!
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Source:Google
Nicole Wade
Date: 2025-01-10 00:38:55
I can’t say enough good things about this place. We needed remnant tile for our bathroom renovation. Thai was quick to answer my phone call, offered to meet me after hours, and had a huge beautiful selection to choose from. Prices were reasonable, and the stone was polished, rounded and cut within hours of choosing! Will definitely be back in the future!
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Source:Google
Ben Capa
Date: 2015-08-08 16:23:53
Tai did the granite in our bathroom and Kitchen. He and his crew did an amazing job and had it done within 2 days of measuring the house. Awesome!
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Source:Google
Repeat the beat Webster
Date: 2020-02-09 18:44:18
I can’t thank Stone Hands LLC enough for the attention to detail they had with my granite removal and reinstall. Many of the major companies wouldn’t even attempt it because of fear of liability with removing and reusing the same stone (we had water damage and needed to replace the cabinets). Stone Hands LLC was professional, timely and prompt to answer all of my questions and concerns. They took delicate care of my stone and I couldn’t be any happier! I intend to call them in the future for any countertop of bathroom renos!
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Source:Google
Bill. Marengo
Date: 2024-11-16 00:34:40
We bought a new cooktop to replace an older model. The existing cutout was not large enough by 3/4". Stone Hands was the only company we could find to modify the opening size. They came the same day and did a fantastic job. Both the owner and the technicians were outstanding.
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Source:Google
J Howard
Date: 2021-02-19 17:14:37
After looking up on Google search and actually physically driving to a few locations I came across Stone Hands, I'm never used any countertop company but I'm currently remodeling a bathroom and I needed a ledge as well as a step for my jacuzzi tub surrounding. I caught up this guy Tuesday talk to him and drew a picture sent it over with measurements he texted back what he thought was best and he gave me one heck of a deal. I'm using a solid white quartz with a slight rounded edge, I just got through installing it and it looks pretty good I can't wait to finish the towel around the outsides and the edges but I definitely recommend going to stonehans thank you guys
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Source:Google
Judi Cloutier
Date: 2020-09-12 18:11:56
I love my new kitchen countertops! Tai was helpful, courteous and reliable. He worked with my awful schedule. I picked out my stone last Saturday, it was installed today. He installed the counters quickly and left my kitchen spotless. Measurements were perfect! Could not recommend more heartily! Great job!
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Source:Google
Adam Layman
Date: 2024-07-16 13:31:21
We needed a remnant for the top of a piece of furniture. They were able to get it cut and ready to go same day at a reasonable price. Definitely will be giving them our business going forward! Thanks for the help Connie!
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Source:Facebook
Frank Wissman
recommends
Great workmanship, Thai handled a last minute change with ease and grace, first rate! When we redo the master bathroom, Stone Hands will be our choice!
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Source:Facebook
Bonny F Ferguson
recommends
Professional, courteous and so easy to work with. Best team in town!
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Source:Facebook
Cindy Schirmer
recommends
Ty and Hugo supplied a beautiful stone countertop for a small bathroom vanity. They are dependable, courteous, neat and did beautiful workmanship. The price was outstanding and the service start to finish was very efficient! I highly recommend leaving your project to StoneHands LLC in North Charleston.
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Source:Facebook
Erin Audette
recommends
I am extremely happy with Stone Hands! My countertops look fabulous and were a very reasonable price. The whole team of workers were professional and friendly and completed the job start to finish!
Read more
Source:
FAQ About Stone Hands llc — Based on Independent Research
What materials can I order a countertop from Stone Hands llc?
During our independent research, we found that Stone Hands llc offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Stone Hands llc’s clients in Charleston, SC for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Stone Hands llc fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Stone Hands llc is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Stone Hands llc fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Stone Hands llc, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Stone Hands llc most often implement in Charleston, SC?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Stone Hands llc successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Stone Hands llc?
The company’s office is located at 4163 Dorchester Rd, North Charleston, SC 29405, but its work is not limited to just the city of Charleston, SC. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Stone Hands llc work with?
Like many participants in our rating, Stone Hands llc works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Stone Hands llc often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Stone Hands llc have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Stone Hands llc has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Stone Hands llc offer any discounts on countertop fabrication in Charleston, SC?
Yes, based on the results of our research, Stone Hands llc offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Stone Hands llc in Charleston, SC?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Stone Hands llc. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Stone Hands llc?
Yes, according to our research, Stone Hands llc offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Stone Hands llc?
According to our independent research, Stone Hands llc in Charleston, SC offered one of the fastest fabrication and installation timelines for a stone countertop — just 7 business days. Acting as secret shoppers, our analysts contacted the company with a request for the fabrication and installation of a stone countertop measuring 83.4 square feet. A company representative informed us that the entire project could be completed in just 7 business days, which allowed us to categorize this contractor as having a fast turnaround time.
Please note that the timeframe quoted to our secret shopper may differ from what you are offered, as the production timeline depends on many factors — including project complexity, chosen material, and the company’s current workload. We recommend confirming the current timeline directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Stone Hands llc to prepare a quote for countertop fabrication and installation?
According to our research, Stone Hands llc in Charleston, SC prepared a project estimate within 7 days. After a phone call, our mystery shopper sent a request to the company’s representative, including a countertop project of 83.4 square feet, and received a detailed quote for the fabrication and installation of the countertop. This speed of response allowed us to classify the company as one with a very fast quote preparation time.
It’s important to note that the time required to prepare an estimate may vary depending on the company’s current workload, the complexity of the project, and the chosen material. We recommend submitting a request, calling, or messaging the company through our website to get a personalized quote and clarify the current turnaround time.
Does Stone Hands llc offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Stone Hands llc performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Stone Hands llc provide for its work?
According to our information and industry practice, Stone Hands llc, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Stone Hands llc in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Stone Hands llc. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Stone Hands llc is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Stone Hands llc know that you found them through the National Ranking Countertops Contractors!