About Stone City Cabinets & Countertops — Ranked №5 Countertop Fabricator and Installer in Raleigh, NC
67.34
total score
The main rating value calculated from more than 30 indicators.
Exact value: 67.338134 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Stone City Cabinets & Countertops, founded in 2010, ranked number 5 in Raleigh, NC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Stone City Cabinets & Countertops among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Stone City Cabinets & Countertops: Total Score & Key Ratings
The Total Score of 67.34 out of 100 achieved by Stone City Cabinets & Countertops in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Stone City Cabinets & Countertops has a rating of 4.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.54 out of 5.
You can read detailed information and evaluations from our independent research of Stone City Cabinets & Countertops’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Stone City Cabinets & Countertops directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Stone City Cabinets & Countertops
The family-owned company Stone City Cabinets & Countertops has been providing services for many years to those who want to install a new countertop or replace an existing one. On sale there are countertops made of granite, marble, quartz, black soapstone. The company also offers kitchen cabinets and sinks. In the showroom, you can get acquainted with a wide selection of large full slabs, predict the appearance of a future tabletop and select the right material. Reasonable cost of new countertops will suit any budget. Installation works are carried out by experienced employees, adhering to the deadlines set by the customer.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.9
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 75
Google
4.9
reviews: 75
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.5
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.538435 out of 5.
criteria: 10
Staff friendliness
3
Good
Staff friendliness
We rate the staff friendliness of Stone City Cabinets & Countertops as Good.
According to our mystery shopper research, the staff at Stone City Cabinets & Countertops demonstrated politeness in their communication. While the interaction lacked noticeable warmth, it met a good standard of professionalism. This evaluation places them in the Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Stone City Cabinets & Countertops’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Stone City Cabinets & Countertops directly to better understand their approach to customer service.
Staff Expertise
4
Very Good
Staff Expertise
We rate the staff expertise of Stone City Cabinets & Countertops as Very Good.
The staff member from Stone City Cabinets & Countertops who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Stone City Cabinets & Countertops may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3
Established
Company Age
Stone City Cabinets & Countertops is an established company, operating since 2010.
According to our research, Stone City Cabinets & Countertops has been in business since 2010, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Stone City Cabinets & Countertops directly to confirm the accuracy of the details.
Own Office
5
Has Office
Own Office
We note that Stone City Cabinets & Countertops has a dedicated office.
Our research revealed that Stone City Cabinets & Countertops operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Stone City Cabinets & Countertops directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Stone City Cabinets & Countertops has its own production facility.
Our research revealed that Stone City Cabinets & Countertops operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Stone City Cabinets & Countertops directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
Stone City Cabinets & Countertops does not offer discounts for veterans.
Based on our mystery shopper research, we found that Stone City Cabinets & Countertops does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Stone City Cabinets & Countertops directly for confirmation.
Production time
1.4
Very Slow
Production time
We rate the production time of Stone City Cabinets & Countertops as Very Slow.
Our research revealed that Stone City Cabinets & Countertops quoted a project completion time of 28 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Stone City Cabinets & Countertops before starting a project.
Important:
Our evaluation is based on information provided by Stone City Cabinets & Countertops during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Stone City Cabinets & Countertops.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Stone City Cabinets & Countertops as Standard.
Stone City Cabinets & Countertops requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Stone City Cabinets & Countertops may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Stone City Cabinets & Countertops.
Quote Time
5
Very Fast
Quote Time
We rate the quote preparation speed of Stone City Cabinets & Countertops as Very Fast.
Our mystery shopper research revealed that Stone City Cabinets & Countertops prepared a quote at the fastest possible speed. This performance places them in the Very Fast category. Stone City Cabinets & Countertops is an excellent choice for clients who value promptness.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Stone City Cabinets & Countertops.
Affordability
3.2
Average
Affordability
We rate the price level of Stone City Cabinets & Countertops as Average.
Our mystery shopper evaluation found that Stone City Cabinets & Countertops quoted a price of $115.11 per square foot for Calacatta Idilio quartz and $99.09 for Carrara Morro quartz.
The total price for the finished and installed product measuring 83.4 square feet was $9600 for Calacatta Idilio quartz and $8264 for Carrara Morro quartz.
These prices are categorized as Average, representing a balanced and standard cost compared to other contractors in the area.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Stone City Cabinets & Countertops.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Stone City Cabinets & Countertops
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Granite supplier
Marble supplier
Reviews about Stone City Cabinets & Countertops
All (10)
Google (10)
Source:Google
Jan Lucas
Date: 2022-07-24 20:37:46
Very impressed with the guidance, suggestions, quality of work and professionalism of the staff and crew. Other companies didn't want to mess with our small job. We would use them again.
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Source:Google
David Harootyan
Date: 2021-01-27 04:55:47
Absolutely amazing experience with Stone City. We stumbled across them on a day when they were closed. Looked over the granite in their lot, called them a couple days later and got a quote the same day. We had been shopping around for a while and some places didn’t offer or even give suggestions for a plumber but they had one they worked with and he did an amazing job as well. The man doing the seam work spent about an hour and my god you can barely even notice it even if you’re looking for it. Their attention to detail is outstanding. Please don’t mind the wall, I had to do some prep work myself to lower the raised bar and we haven’t put in a backsplash yet (before and after pictures shown). 10/10 recommend
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Source:Google
Chris Lockhart
Date: 2021-02-01 00:13:27
Excellent selection, price, service and install! I had a challenging kitchen install and everything came out perfect. Highly recommend!
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Source:Google
WILLIAM
Date: 2023-11-06 13:53:54
Hugo was amazing! Really made picking out cabinets and the whole process really easy. They replaced our countertop in less than 2 hours. Looks amazing. Thanks Hugo and team.
Read more
Source:Google
Ken Katzeff
Date: 2024-09-17 15:55:01
Are we glad that we found Stone City to replace our kitchen CounterTop. Of course we talked with other vendors but we went with Stone City because of the Quality and Value of their materials, the expert customer service - answering our questions and being proactive about what our actual costs will be. They kept all their promises and their installation was seamless. No wonder they get such high ratings and hope you look at them before deciding to go with someone else.
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Source:Google
Leigh Dickens
Date: 2024-01-03 16:39:38
Hugo is the king of detail on countertop design and proper installation. Very professional. David is extremely knowledgeable about both the stone quality and color. The business is a gem!! Just the best!! 👍
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Source:Google
Kate
Date: 2017-10-19 18:35:44
Our experience with Stone City was fantastic! The process was easy and Cecelia and Hugo were a dream team from start to finish. They have a great selection of granite at very competitive prices and the payment terms match the fabrication process, 10% deposit, 40% when measurements are taken and 50% upon installation. David called to schedule appointments and followed-up with a reminder the day before. The entire team could not have been more professional, knowledgeable, and committed to a successful project.
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Source:Google
Ryan Given
Date: 2020-10-25 05:41:17
Very pleased with the folks at Stone City Cabinets and Countertops. The buying process was very painless, the price was competitive, the team installed on time and they were very resourceful every step of the way. I highly recommend Stone City Cabinets and Countertops - thank you for your help and outstanding work! Ignore the unfinished painted cabinets in the pictures - that one falls on me - LOL! Baby steps.
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Source:Google
Susan Fuller
Date: 2019-08-03 21:43:54
Hugo and his team know granite! I had a wonderful experience from start to finish. They are kind, honest and knowledgeable. This is the second time I gave used Stone City and both times the experience was flawless. Hugo even gave me advice about color choices which kept me from making a not so perfect choice. The measurement and install appointments were on schedule and they called to confirm both prior to arrival. The showroom has tons of beautiful choices and I never felt rushed with my selection. I will never go anywhere else to purchase granite, marble or quartz.
Read more
Source:Google
Karen Rochford
Date: 2023-03-11 19:14:17
Many thanks to David, Hugo & the install team at Stone City. We selected our granite slabs and they were measured, templated and professionally installed in less than 2 weeks. We absolutely love our new countertops and were very pleased with the high level of customer service and attention to detail provided throughout the entire process.
Read more
Source:
FAQ About Stone City Cabinets & Countertops — Based on Independent Research
What materials can I order a countertop from Stone City Cabinets & Countertops?
During our independent research, we found that Stone City Cabinets & Countertops offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Stone City Cabinets & Countertops’s clients in Raleigh, NC for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Stone City Cabinets & Countertops fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Stone City Cabinets & Countertops is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Stone City Cabinets & Countertops fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Stone City Cabinets & Countertops, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Stone City Cabinets & Countertops most often implement in Raleigh, NC?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Stone City Cabinets & Countertops successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Stone City Cabinets & Countertops?
The company’s office is located at 1605 Wake Forest Rd, Raleigh, NC 27604, but its work is not limited to just the city of Raleigh, NC. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Stone City Cabinets & Countertops work with?
Like many participants in our rating, Stone City Cabinets & Countertops works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Stone City Cabinets & Countertops often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Stone City Cabinets & Countertops have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Stone City Cabinets & Countertops has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Stone City Cabinets & Countertops offer any discounts on countertop fabrication in Raleigh, NC?
According to our research, Stone City Cabinets & Countertops does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Stone City Cabinets & Countertops may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Stone City Cabinets & Countertops in Raleigh, NC?
According to the assessment of our independent rating, Stone City Cabinets & Countertops in Raleigh, NC falls into the category of contractors with a mid-range price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $9600$ at a rate of $115.11$ per sq. ft., and the cost using Carrara Morro quartz was $8264$ at a rate of $99.09$ per sq. ft. These values fell within the city-wide market average, which allowed us to classify Stone City Cabinets & Countertops as a company with a moderate pricing policy.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Stone City Cabinets & Countertops?
Yes, according to our research, Stone City Cabinets & Countertops offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Stone City Cabinets & Countertops?
According to the results of our independent research, Stone City Cabinets & Countertops from Raleigh, NC quoted a turnaround time of 28 business days for the fabrication and installation of a stone countertop. Acting as a mystery shopper, our analyst contacted the company with a request to produce and install a 83.4 sq. ft. stone countertop. A company representative stated that the project could be fully completed in 28 business days, which allowed us to classify the company as one with a long turnaround time.
It’s important to note that the timeframe provided to our mystery shopper may differ from what you’ll be quoted, as turnaround time depends on many factors — including the complexity of the project, the material selected, and the company’s current workload. We recommend confirming the actual timeframe directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Stone City Cabinets & Countertops to prepare a quote for countertop fabrication and installation?
According to our research, Stone City Cabinets & Countertops in Raleigh, NC prepared the project estimate within 28 days. After a phone conversation, our mystery shopper sent a quote request to the company representative, based on a completed 83.4-square-foot countertop project, and received a detailed estimate for the fabrication and installation. This turnaround time allowed us to classify the company in the category with a very slow quote preparation speed.
Please note that estimate preparation times may vary depending on the company’s current workload, the complexity of your project, and the selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and clarify the current turnaround time.
Does Stone City Cabinets & Countertops offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Stone City Cabinets & Countertops performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Stone City Cabinets & Countertops provide for its work?
According to our information and industry practice, Stone City Cabinets & Countertops, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Stone City Cabinets & Countertops in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Stone City Cabinets & Countertops. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Stone City Cabinets & Countertops for a Free Estimate
Stone City Cabinets & Countertops is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Stone City Cabinets & Countertops know that you found them through the National Ranking Countertops Contractors!