Stone 4 Kitchen LLC

Source: Google

PAULA ADAMS

Date: 2024-01-26 20:12:26

Very unsatisfied with customer service and deception in sales. My sister purchased a granite counter and new sink. Shelly made all these promises of what it would include. Day of installation they send unfinished stone. When the old sink was removed they removed the reinforcement to secure the sink. When placing new sink they left it uninforced . Called the store several times day 3 still no resolve. Non functioning sink that could fall at any moment. Taking care of an Elderly parent with no Kitchen sink for 3 day's and counting.I would never had done business with them had I known....My sister is the customer she is a senior citizen who asked me to post on her behalf. This is the picture of how the sink was left. Dirt and debris left on the stairs. The Job was done poorly period.... The job was done poorly Check all the Yelp reviews sorry she didn't see before! 2 Stars on Yelp She is not the only unsatisfied customer . UPDATE THE ACTUAL CUSTOMER IS MY ELDERLY SISTER WHOM YOU HAVE NOT ANSWERED PHONE CALLS OR GIVEN A $50 GIFT CARD. Instead of trying to save face do the right thing. You guys should really be ashamed of yourself. My sister does not use social media this is why I'm speaking for her which she asked me to do. I accompanied her to showroom and witnessed the promises being made. The pictures show the wood was not rotted. I really hope you don't treat all your customers like this. You can continue on with excuses and untruths instead of rectifying your worker's poor work but pictures show it all

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Source: Google

Randal Phillips

Date: 2024-06-25 11:44:09

The installers were late in arriving and there were some communication lapses. The quality of fabrication and installation were excellent. Lisa and Sam did a good job answering my questions and Lowe’s was helpful with communication problems. Atlas and his co-worker were absolute professions in the install. I can’t find one scratch in our hardware floors. When you tear out old kitchen tops and install news ones it’s a little unsettling. We heard a noise during install and a picture fell off a wall . That’s it. Can’t get any closer to perfect than that!

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Source: Google

Megan Johnson

Date: 2023-12-20 19:36:35

To preface - this is my first experience with buying and installing countertops. So I did not have much expectation entering. Regarding the purchasing process - The stone selection was enough to suit my needs, the prices comparable locally, the staff was initially overall accommodating and helpful. Regarding the installation process - The install date was sooner than the estimated 2 week time frame and was completed earlier than initially scheduled, which was great. The people who came to install were nice and seemed to take care with handling the materials, made adjustments for better fit in my kitchen. Their professionalism however could use some polishing (lit cigarettes left in my garage, language used, respect of using my home). The finishing touches also seem sloppy (residue left on the counters, messy caulk lines around my sink). The one seam is very noticeable, which is clearly cautioned in the contract, but there seems to be dirt or something on top the caulk, making the seam much more noticeable (picture below). There are a handful of spots that seem unnatural to the quartz pattern I did not notice upon choosing the slab, I am not sure if they are stains or true to the quartz? There are also some areas that look like rust stains from where the quartz sat in its carrier (picture below). The finished product is beautiful overall but there is room for improvement in the process. **UPDATED REVIEW** After 2.5 weeks of contact with the company and a few return trips by the install team, the initial issues above have been addressed. Multiple episodes of miscommunication or no communication whatsoever, damage to installed stone (picture below) that was then removed and reinstalled and overall disappointment in the process has made working with this company the absolute worst part of my renovation experience to date. Unfortunately, I would never use this company again, nor would I recommend them to anyone. Follow Up Review, 1 Year Later: The seam of my slab was placed at the sink faucet, which is of course frequently wet and dirty from washing dishes. As a result, the very noticeable seam with caulking has now become dirty and discolored. Caulking at another install site has since needed to be repaired by my contractor. **The company has since contacted me and repaired/replaced the tarnish seam.

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Source: Google

Anne Davis

Date: 2023-09-14 13:25:19

This is the third time I have used Stone 4 Kitchen for counter tops and two times for cabinets. Gina made cabinet ordering a breeze, very knowledgeable, accommodating and easy to work with. The quality for the price can’t be beat by other companies both in cabinets and stone. They traveled all the way to the Outer Banks to measure and install when a company in NC refused to go that far. Hands down I would refer them to anyone whether it be a new build or a remodel!

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Source: Google

Tiffany Garrett

Date: 2024-02-16 21:57:03

Nicole was super helpful in picking out countertops for our kitchen. She was super knowledgeable of what will look best with our current cabinets. We are very pleased with the outcome and couldn’t be happier. Recommend checking them out for your next kitchen or bathroom project!

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Source: Google

Kimberly Hewlett

Date: 2024-04-10 14:54:30

Our experience with Stone4Kitchens has been stellar!! We chose our granite and they came out quickly to measure and scheduled us within a few days. Our first install was in October 2023 and we even returned in March of 2024 to see if they could create an backsplash knowing that they might not have any of our slab left or even enough. They still had some!! Our kitchen is definitely beautiful with the granite countertops. It was a phenomenal experience. We have and will continue to recommend Stone4Kitchens. We are very pleased with the outcome of our countertops and backsplash.

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Source: Google

Alex Flynn

Date: 2024-02-26 02:34:24

This is our 3rd project we’ve done with Stone4Kitchen and we couldn’t be happier. LJ and his team were amazing from the beginning to the end of the project. Our kitchen counters look incredible. They even sent us a welcome home gift for our newborn that was unexpectedly born the day before we were scheduled to have the counters installed. We will be using them again! I’ve heard time and time again that customer service is dead… not with this company! They continue to go above and beyond every time. Thank you LJ and thank you Stone4Kitchen!

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Source: Google

Allen Reno

Date: 2024-05-22 23:44:06

My wife and I are so thrilled with our new kitchen made all the better thanks to Abby and Nicole and the entire crew at Stone 4 Kitchen! Our countertops are beautiful! The materials, workmanship and installation from Stone 4 Kitchen LLC are second to none. From our first visit to the show room to final installation the folks at Stone 4 Kitchen showed themselves to be skilled countertop professionals. If you are planning to install stone countertops I highly recommend that you give Stone 4 Kitchen visit. Be sure and ask for Abby when you arrive she will see to it that you get what you want at a ver fair price. Oh, I forgot to mention that you will be wasting your time, as I did, looking for a better price. Save your time and go ahead and buy from Stone 4 Kitchen. You won't regret it.

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Source: Facebook

Oliver Meyer

They recently installed our countertops and were on time and quick. Guys were professional and helpful. Very happy.

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Source: Facebook

Xavier Marshall

What a beautiful place for our kitchen upgrade, Shelly was so helpful and very informative on our home improvement needs I highly recommend

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Source: Facebook

Kristen Teubert

Thr wrong color tile was installed, it had to be torn out and the tile that was originally selected was either no longer available or couldn't be found, I still can get straight answer on that..Finally got tile installed, 6 weeks later, that was a suitable replacement but it wasn't complete. Apparently MSI tile manufacture/company sent them a mis marked box....after the new tile was installed I was never asked how the job was or if I was okay with everything. I was sent an invoice for over $1300. I replied to the email with the invoice stating I will pay once tile is complete, also an important side note....about 4 weeks ago I got a voicemail from a manager stating no more invoices and they would take care of the tile and no extra charge. I have been talked to horribly and told 3 or 4 different stories from the owner down. I have photos showing the "completed" tile job which I'm sure Mrs. Nora wouldn't post as a job well done on FB or her website...I wish I would have gone with a different company, I understand things happen and get messed up but someone should have followed up with me before submitting an invoice to make sure things were good.

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Source: Facebook

Blake Pitts

We had a great experience working with this company. They installed granite countertops in our kitchen, as well as a new backsplash. No pressure sales, but very knowledgeable and friendly staff. Great selection of slabs. Prices were excellent and work was completed in a timely manner. We have already recommended them to a few friends and plan to have them do additional work soon.

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Source: Facebook

Bill LeChat

Stone4kitchen sold our 2 granite slabs I had on $1k deposit each while I was asking for installation for my bathrooms. They promised we could pick out similar stone for the same price. They would not honor that price in person. Out of incompetence, they also will not install a whole slab of calcutta brazil quartzite in my kitchen as I already have in granite in the same size. They would do an 8 inch or so and seam so they do not have to make precise cuts before installation. Even though the job is within the same size of given slab. Poor professionalism and craftsmanship. Do not use. EDIT: Please also see my Google review (Jessie Glover) where their response tried to trash me and make me seem unreasonable. They then accused me of credit card fraud when they paid me back with a check. Totally actionable as they broke the contract and then accused me of a felony. This company lies and is irresponsible with their clients' money.

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