Springs Granite

Source: Google

Bobby Speights

Date: 2024-08-15 20:41:43

Tim and his crew have earned our respect. He clearly explained the process involving the acquisition and installation of our new granite kitchen counter tops. He kept us informed and was on time for every scheduled appointment. My wife and I are truly satisfied customers.

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Source: Google

T R

Date: 2024-06-19 22:35:10

Tim and his did a wonderful job communicating with my wife and I. My countertops look fantastic. The install was quick and smooth and the install team did a wonderful job as well. We are very happy with Tim and his teams work.

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Source: Google

Taylor Pearson

Date: 2024-06-17 23:28:52

Where do I even start… STAY AWAY, no RUN AWAY from this ‘company’. The owner Tim is a glorified scam artist and I’m so glad I was able to finally get my money back after his toying with me. Here are a few screenshots of his weird texts. He claimed he had some ‘account specialist’ that would refund me but he ended up sending my money from his own Venmo. This company has a few employees with Tim doing most of the ‘management’ so there is no account specialist. He tried to make my small $200 deposit and $400 job seem like a waste of money to him but then took his time finding the money to refund me. Also, any good reviews you see on here, Facebook, Yelp, or anywhere are paid for or from his friends. Most of the good reviews on here on from guys from Kenya (obviously fake). Please save your self from ever having to deal with this.

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Source: Google

Movie Lovers

Date: 2024-01-19 10:26:46

I had a great experience with Springs Granite. They installed beautiful quartz countertops in my kitchen and bathroom. They were very professional, friendly, and efficient. They gave me a free estimate and a reasonable price. They also finished the job on time and cleaned up after themselves. I would highly recommend them to anyone looking for quality stone work.

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Source: Google

Monique

Date: 2024-08-08 00:15:16

Highly recommend! Tim was great to work with. I saved a couple thousand dollars compared to other granite quotes received. The installer was in time and hard working. My kitchen is upgraded from Formica. Will look better after backsplash is tiled.

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Source: Google

Kyle Martin

Date: 2023-10-14 03:29:27

BEWARE!!! I hate having to do this but our experiences with this company have been a nightmare. My wife already left a review about the initial issues. Today, our sink fell out. I was washing dishes, left the room for a second and heard a crash. The whole sink came out. A sink should not fall out. It was about half full of water. After cleaning the mess we noticed the installers used a very inadequate amount of silicone (pictured) and didn't use any clamps to brace it. Don't gamble with your home to save a buck. Steer clear of this company. Update: After posting this review Tim reached out and wanted to make things right. I voiced my concerns from our previous experience and he reassured me he wanted to make things right. Against my wife's opinion and my better judgement, I agreed. We talked about what needed to be done and he asked to set up a time to come look at the sink. I messaged back the next morning but did not hear back from him until 4:30 on Monday (4 and half days later). I decided not to reply as my wife and I took the initiative and got the sink installed two days after last hearing from Tim. It was not a super difficult project and took us only a couple hours, including going to the hardware store to get it installed. We didn't want to wait long as it made it difficult to function without our kitchen sink. The message I received Monday at 4:30pm he asked if Mondays worked best for me to meet which basically told me he wasn't planning on even coming out to look at it for another week. I really wanted to give them another chance and yet again felt brushed off and not a priority. I hate doing things like this, but this situation has caused us a decent amount of grief as we tried to finish our kitchen in a timely manner. I hope the best for Tim and this company and that they figure things out. Hopefully someday reviews like this will be a thing of the past for them. Response to owner's reply: You're lying and did not offer to send a tech within 24 hours as referenced above. Your communication skills need work. A good example is that this all happened a month ago and your just now putting a response. I waited days for a response all the while not able to use my kitchen sink. So yes, I fixed it myself. It's not my job to hound you to fix the thing you installed improperly. The first time you reached out after the review I should have had a date and time that it was going to get done. And another lie. Repeated phone calls that we didn't answer never happened. Take the lesson like a man. You screwed up with us, learn from it, be better with future clients and move on.

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Source: Google

Marlys Withrow-Hill

Date: 2024-06-07 02:22:37

The project was well planned with great communication from Tim. Juan and Jordan brought my stone in excellent condition and installed it perfectly. They were so respectful and professional and even left the space cleaner than when they started! I’ll use this company again!

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Source: Google

Debra Baumgardner

Date: 2023-06-21 20:11:40

I worked with Tim to install granite countertops in my kitchen. He cut an absolutely beautiful piece of granite that complements the kitchen so well. His team installed the granite in a professional manner and I am so impressed with how well they communicated with me. I have recommended Springs Granite to all of my friends and will go back to them for any of my future stone needs.

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Source: Google

Chelsea Martin

Date: 2023-10-14 03:30:04

Nov 2021: I was referred to Tim by a contractor. He came out and did measurements with a template and made a rough appointment for installation. Luckily I texted him the day before and they had wanted to come out the next day for install. Luckily that worked for us and I was trying to be flexible. The day of the install came and the guys came out. They installed quickly. However, I wasn't really down near our kitchen because of the smell of the adhesive or whatever they use. So after my husband gave them the final check and they left we went down to look at it, which in hindsight I obviously should have done sooner. There was a gap along one of the walls in the kitchen that started in the corner and went all the way down and ended up being half an inch. My backsplash wouldn't be able to cover that kind of gap. When I looked at the install of the undermount sink, there was also no brackets on the back side. I texted Tim the next day to ask about it and he said he would forward the information and have them come look at it. I never received any information back so once a week for the next 6 weeks or so I would text him to see if they were able to come look at it or what the resolution should be. I finally called and he said he would have the installer call me. When the installer did call me, he asked for the pictures that I had already sent Tim. So I texted him those pictures. Then he accused me of waiting so long to even complain about the work which isn't true. I still have the text messages on my phone of our communication. So although the business started out well with us, it did not end well. I still have yet to hear from anyone about any sort of resolution or even having them come to look at it. I was very disappointed in the lack of communication after the product was installed when we had a problem. I'm willing to update this review if we ever hear from anyone. August 2023 edit: Our sink fell out today. It looks like it had the thinnest epoxy/silicone attaching it to the underside of the counter. Tim had said there should be no worries of using an undermount sink with the adhesive and brackets they use. Maybe this is partially due to the brackets I mentioned above not being installed. So now, this is another problem we get to fix. October 2023 edit: The owner just now responded to my original review from two years ago. My husband did reach out to get the sink fixed by you and you were responding then stopped for 5 days. How could we not function without a sink for that long with no reply to know if you were serious about fixing it. My original messages about the counter were sent to you within a day of the installers leaving. Please do not lie to people when my review is honest.

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Source: Google

Bonnie Crider

Date: 2024-12-20 03:09:00

I’ve read all the reviews and want to respond with our own experience. I found Springs Granite through Facebook. The owner Tim was quick to respond, and we spent some time with him at his business location. He is not a salesperson, and he admits that. Did everything go perfectly? No…fault occurred on both sides. Tim and I worked together to get everything straightened out. The slab we initially agreed on ended up not being big enough for our job. Thanksgiving interrupted the timing of getting the measurements done. He worried a bigger slab may not be big enough. His team was able to milk the new slab to get all the pieces needed. His office and business aren’t set up like big businesses are. It’s a small business trying to make ends meet. Did we get a professional invoice? No. Was I comfortable with everything? No. I went into the deal unsure, but we wanted to give Tim and his business a chance. Adrian and Roberto installed the counters today and we couldn’t be more pleased with how it turned out. Adrian said Tim would get back to us for payment due, which he did a couple hours later. We appreciated he wasn’t pushy and be like a used car salesman. He didn’t twist any arms to get the sale. No BS to deal with. Tim could be more business savvy, but the bottom line is that we are extremely satisfied with the job he and his team did. The results are great, and we would recommend Springs Granite to our family and friends.

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Source: Google

Daniel Gardner

Date: 2022-10-14 15:13:51

Springs Granite did a great job on our basement project!!! Was very knowledgable in helping is find the right granite for our project and helped make it very affordable compared to some of the bigger competitors in town. Installation went smoothly and very quick, was very satisfied in our whole experience with Tim from design to installation!!!!

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Source: Google

Drew Hill

Date: 2023-03-17 16:03:20

I wanted a granite slab for a hearth pad under my wood stove and found Springs Granite. Tim and crew did a great job on it. Unfortunately, the slab broke on the way home in my trailer. I wasn't sure what would happen then. Tim promptly made a replacement slab and his men delivered and installed it beautifully. That sort of customer service is rare these days. I recommend Springs Granite without reserve! (I also recommend you DIYers allow them to deliver and install!!)

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Source: Google

Rebecca Volz

Date: 2024-10-03 00:45:08

My countertop purchase from Springs Granite was a pleasant and professional experience all around. Tim was helpful and enthusiastic about my kitchen project. Juan installed the countertops beautifully. Everything was done efficiently, with precision and on schedule. The countertops are beautiful and really add a special feeling to the house. The price was competitive, too.

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