Sincere Home Decor
since 1988
Examples of works performed by Sincere Home Decor
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About Sincere Home Decor
total score
Exact value: 62.291228 out of 100.
Kitchen worktops, stone products, vanity countertops, and much more can all be purchased at this one-stop shop for home improvement. In addition to selling countertops, they also install them, offer free design help, and stand by their affordable rates. The company first opened its doors in 1988 as a small town plumbing and hardware retailer, and since then it has risen to become one of the country's TOP 500 Home Improvement Retailers. There are currently four sites serving the San Francisco Bay Area, all of which offer the same high standard of service and extensive inventory of countertops.
Customer Feedback Score
reviews: 128
YELP
reviews: 166
reviews: 10
CoCo
reviews: n/a
Mystery Shopper Report
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Additional benefits of Sincere Home Decor
Identifies as Asian-owned
Delivery
In-store pickup
In-store shopping
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
LGBTQ+ friendly
Transgender safespace
Credit cards
Debit cards
Free parking lot
Free street parking
Accepts Credit Cards
Private Lot Parking
Home improvement store
Bathroom remodeler
Cabinet store
Countertop store
Flooring store
Kitchen remodeler
Tile store
Building Supplies
Flooring
Kitchen & Bath
Reviews about Sincere Home Decor
All (16)
Google (13)
Facebook (3)
Shahidah Al-Amin Zareef
Date: 2024-09-07 23:30:30
Walked in with my family looking around for a while and no one ever approached us to ask if we needed help. My husband went to the desk patiently waited, no one ever addressed him, then he asked for some assistance and the young woman rudely told him to wait because she was sending an email. Talk about poor customer service. We left and took our business elsewhere and will never return. I would suggest the owners invest in a bit of training for their customer service reps.
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Ross N
Date: 2024-11-28 02:39:26
They have two locations in Oakland and they both seem to point to each other on having items in stock/show but they are incomplete
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Danny Tran
Date: 2021-09-26 03:44:36
Helpful staff but there were some issues that are unacceptable for the price we paid. The drawings they made us to our dimensions did not fit properly. Our contractor had to do a bunch of modifications. Cabinets had scuff marks, unpainted areas and dents.
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Kim Gordon
Date: 2020-10-04 19:33:11
Wow where do I begin. It took me nearly a year after this traumatic experience to write this review. I don't think there are enough words allowed to go into detail on all the problems I had. My remodel was a complete nightmare thanks to Sincere Home Decor. TLDR: The materials had a variety of defects, including chipped wood, unpainted portions, and stained countertops. Wood panels were sent to us that didn’t match the rest of the cabinets. The countertop was installed improperly. Several pieces of the cabinet arrived months after our initial order. Sincere failed to provide the necessary customer service to resolve these issues and continually refused to accept any sort of responsibility for the issues we were having. Some details: 1) Their "free consultation" which resulted in them designing the layout of kitchen and ordering the parts to complete that design was done incorrectly, despite us providing them the exact details and dimensions of our space. This resulted in components not fitting well, doors scraping other doors, and missing pieces. It was awful and we ended up having to jury rig a bunch of things to make it work with the cabinets that we received. 2) The cabinets (Homecrest) were of extremely poor quality. I mean, just terrible. The color of the stain varied significantly from piece to piece, things were stained improperly where you could see the original wood underneath, gaps in the cabinets resulting in being able to see through them, doors not opening and closing properly, scrapes and chips everywhere, shelves being made of different materials (some were wood, some were MDF board). One of the cabinets we received wasn't even the right item, and they acted like they were doing us a favor by not charging us to ship the correct one, which took 6 weeks to arrive, delaying our project significantly. The fine print on their contracts states that even in situations where the materials are defective, YOU have to pay for replacements to be shipped. 3) The countertop installation was crooked and done unprofessionally. There were blemishes in the countertop that were not just due to the material (think grey and white countertop with a orange blemishes). 4) The customer service received was awful. During this entire process, we had to constantly ask for updates. It took Sincere an average of 2-3 days every time there was an issue to hear back from Homecrest as they claimed they did not have a phone number of anyone at that company to call. It took a similar amount of time when Sincere’s upper management needed to be involved, indicating to us that they did not take our situation seriously or treat it with any urgency. We spent an average of 30 minutes a day during this entire process chasing after Sincere with phone calls and emails and trying to be made whole by our purchase. As a result, we spent countless hours on the phone with or emailing Sincere, even more hours being stressed out about this entire process, resulting in what was supposed to be a three-week job taking three months. Completion of our kitchen was delayed by months as a direct result of Sincere’s negligence and Homecrest’s faulty product. (FYI the people we mainly worked with there were Mario, Anna, and Daniel.) Please, for the sake of your sanity, shop elsewhere.
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Gustavo Vidigal
Date: 2024-01-23 22:13:22
Very disappointed! I asked a salesperson for information about a door for my bathtub, he didn't bother to help me. He just said that there were many types of doors and said to go look in the showcase. They shouldn't hire people like that. I was very embarrassed, I left the store at the same time and went to buy at another store.
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Susan M
Date: 2024-12-06 16:41:58
Mario was an excellent salesperson in making recommendations for my kitchen. Very responsive to my questions and concerns. Line that they do 3D rendering do I can envision the final product.
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Anna Patty
Date: 2023-05-13 21:28:38
I had Gabbie help me with a kitchen layout remodel and she is amazing! I got the visuals promptly and she made the cabinets work in a really tight space! I highly recommend coming to Gabbie for your next remodeling project!
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Larry Cassidy
Date: 2021-07-25 04:49:58
Great selection of kitchen, bath and flooring options at reasonable prices. Our designer did a great job helping us select the best options for our renovation project.
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Susan Sieggreen
Date: 2024-07-29 20:21:23
While shopping for an item at the Jack London Square warehouse we were helped by Iliana. Unfortunately the item was not in stock. However, Iliana went the extra mile to find the item at another retailer. Great customer service!
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Jeff Chalmers
Date: 2023-07-13 14:43:11
A good place to shop for home remodeling, kitchen and bath. They have a great selection at reasonable prices. The folks working there are very willing to assist and will even check on expected inventory arrivals.
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Steve Wang
Date: 2024-02-28 05:00:35
We just renovated our kitchen and ordered cabinets and countertop both through Sincere. Gabbie and Emrick were the most helpful. We visited many different vendors early on and Gabbie's advice was the most sincere, and ended up being all the correct ones for us. Their price is very good and their customer service is excellent. From design configurations, to sample/color selections, to ordering and scheduling, to dealing with unexpected supply chain issues, they were responsive and really helped us every step along the way. Gabbie even gave us great referrals and recommendations on other related products such as kitchen hood and ideas on appliances. We are very happy with how everything turned out. I would recommend them to anyone we know who wants to renovate their kitchen!
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Jay Pan
Date: 2023-07-19 20:15:03
Incredibly disappointing and frustrating. Tldr: I went here for a kitchen and bathroom remodel which ended up costing me over $1k in cabinet moldings that could not be used nor returned. This was also through their higher tier cabinet lines (Diamond Cabinets) so it wasn't a cheap order. I ordered kitchen cabinets through Sincere which had a 6 week lead time. When designing the kitchen, they incorrectly designed the kitchen with the wrong ceiling height, and ordered kitchen moldings that were unable to be used as there was no actual space to install the moldings. This left me with moldings that were unusable and completely wasted. What am I supposed to do with that much molding? In addition, even if the moldings could have been used, they quoted me for 5 pieces of the molding, each of which are 96 inches in width. That's a total 480 inches, or 40 feet long. The kitchen design that they themselves created only has a maximum of 212-220 inches of molding that can even be installed even if it could be installed (and this is including the length of a window and a wall which doesn't even need molding). Even if I did need and could install molding, I would have had 2-3 brand new pieces of molding left over which could not be used. However, ordering appliances such as countertops, kitchen sinks, and other miscellaneous items were fine. Not the best deal, but not the most expensive either. Customer service was fine. People were nice enough. However, that really doesn't make up for the wasted time and money.
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Carlos Rodriguez (EastBayHomes)
Date: 2025-01-03 19:41:20
Great customer service. Very professional and with the ability to walk away with your purchase instead of waiting weeks to get it delivery. I had purchase from them several times and the experience remains the same. I will be back for my next project. Thank you Sincerely team.
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Dawn Kitchen Bath
Great showroom! They are Dawn's premium showroom dealers. With their professional service, you can buy your perfect fit products from DAWN brand. Dawn has faucets, kitchen sinks, bathroom vanities, shower, bath accessories, ect products to help you refresh your sweet home!
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Andrea Sarbak
They ruined my friends kitchen and are trying to charge them to fix their mistakes.
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Carlos Aguilar
Nice
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