Wow! We have been searching for a place like this. A beautiful showroom and talented staff that listens and helps guide you through all of the overwhelming decisions that come with a remodel. They obviously take pride in their work and have quality cabinetry and countertops. Finally feeling excited and hopeful about the remodel!update: went back again to finalize our plans! So excited to see this beautiful kitchen come to life! We worked with Kim, she is amazing and helpful. Highly recommend!!

I had a great experience at Sims. It was a pleasure working with Kim McCourt. She was super knowledgeable of all things counter tops. Even after changing my mind 3-4 times she was very patient with me and worked me thru my decision. They have a huge selection of granite and quarts. I wouldn't hesitate to go back for any future counter top needs.

We used Sims-Lohman for our kitchen remodel and were extremely happy with Dave Thaler. We wanted to bring more light in to the room. He came back with a plan and he brought ideas to the table we never even considered. What I really like is that he challenged us on some of our ideas and provided sound advice to help guide us. He didn't just draw up a plan and take our order. The process (and the selection) when it comes to picking out cabinets can be overwhelming. Dave's experience in working through all of that was much appreciated. It seemed like his recommendations were centered around what was best for us. This was a big project for us and they really made it easy. The turnaround time on everything and the customer service from the whole team was impressive. Thanks Sims-Lohman - I LOVE MY KITCHEN!!

I recently bought a new build home w/a Sims-Lohman kitchen and spent the better part of a year trying to order a few more matching cabinets and upgrade our countertops. A frustrating experience that eventually got us (mostly) what we ordered. Here's a list of issues: - Dayton showroom exists, but is never open (even during their posted business hours) - Dayton showroom phone number links to 2 different employee phones. The first is a former employee whose phone # is disconnected. The 2nd goes to voicemail that never returns calls. - Sales people are nearly impossible to get ahold of. When you do finally get ahold of them, they often don't return calls/emails. - The cabinet our sales person ordered did not fit our built-in oven despite providing the manufacturer requirements. When politely presented with this issue, the salesperson eventually stopped responding for weeks. They only started responding again after I informed them that I modified the cabinet by removing the floor, portions of the face and adding extra support elsewhere to get it to work. - Countertop install team arrived without one of the granite pieces and did not know why. After investigation, they found it was broken during fabrication and had to come out with it the next day. - The replacement granite piece was much thicker than the rest of our countertops. The well meaning installers tried to trim it down on-site, but ended up trimming too much on one end. So now we have one granite piece that is noticeably thinner than the rest right in front of our cooktop. - Installers were not aware of our provided cooktop dimensions and left the gap larger than the manufacturer listed maximum. I've had to fix by adding wood shims around the gap. - Sims-Lohman does not allow you to pay by any method other than mailed check. Predictably, they had trouble finding one of our two checks and threatened to delay install, despite me following all directions to include PO numbers on the checks. After I sent a photo of the check I envelope, they were able to locate it. - Our sales person required a deposit check for half the amount. We assumed the other half was due upon install, like most businesses. Turns out they need half payment to order the materials and other half before scheduling install. This was not explained and makes little sense as we ended up having to send in the two checks 2-weeks apart, but with nothing visible happening on our end. If nothing customer facing is happening between the 1st and 2nd check, they mine as well just ask for the whole amount at once. The good: - Their Cinci warehouse/showroom is huge. Very impressive operation w/tons of selection. Granite is gorgeous. - Staff was friendly and our salesperson did accommodate us for a visit late in the day w/our young child in tow. - Installers were on-time, professional and friendly/knowledgeable. They did a great job with our undermount sink install as well. - Prices seemed fair.

We had a great experience with Sims-Lohman! From Kim in Sales to the installers & Bob, everyone was friendly, professional and willing to help. We had a small issue with a piece being left out behind our slide-in range and Kim & Bob responded via email immediately and had someone back out in 2 days to fix! The first team of installers noticed an potential issue they brought to my attention and I was able to communicate with my contractor to ensure it wouldn't be a big issue.

We couldn't be happier. Great experience working with Kim. She is very knowledgeable and was a great help guiding us through the whole process of picking cabinets and counter tops. Everything came in on time or a bit ahead of schedule. One cabinet had minor damage during shipment but Kim got right on it and resolved the issue quickly. Installed the cabinets DIY and the Sims team that installed the counter tops were very professional and counter top install went without a hitch! Highly recommend!!

Horrible customer service and product not guaranteed. They left plenty of seams for us to clean and did not seal properly at installation. We were supposed to have one of their reps come out today at 3pm (09-21-2018) to tan the entire granite (cover up for the darkened areas because the tops were not sealed properly). The representative showed up at 1:15pm and no one was home. So they told me to reschedule. They just assume we are sitting around and have no other work to do. No respect for other people’s time. Frustrating!! This was all facilitated by Dixon Builders. They may be harming your reputation. I would like to leave you my contact information; but since this is publicly viewed, I am refraining from doing that. I recommend reaching out to Dixon Builders they should have my information. Or please leave me your contact and I can give you a call.

My husband and I wanted quartz counter tops installed in our kitchen. I visited the showroom with a friend and chose the quartz I liked. I emailed the company on March 13th with a copy of my kitchen floor plan and counter top measurements, seeking a quote, fully intending to hire them as soon as they were available. I called them 2 days later when I didn’t receive a reply, and left a voicemail. It took 3 days for a reply, and I was assured a quote would be ready by the end of the week. It is now March 30th, and I’ve not heard a word. Guess they don’t need the business??