Scenic City Tile and Granite

since 1999

Examples of works performed by Scenic City Tile and Granite

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About Scenic City Tile and Granite - Ranked No. 3 Countertop Fabricator and Installer in Chattanooga, TN (2026)

75.14

total score

The main rating value calculated from more than 30 indicators.
Exact value: 75.135975 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Scenic City Tile and Granite, founded in 1999, ranked number 3 in the 2026 Countertops Contractors ranking for Chattanooga, TN.

We included Scenic City Tile and Granite among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Scenic City Tile and Granite: Total Score & Key Ratings

The Total Score of 75.14 out of 100 achieved by Scenic City Tile and Granite in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Scenic City Tile and Granite has a rating of 4.3 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.41 out of 5.

You can read detailed information and evaluations from our independent research of Scenic City Tile and Granite’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Scenic City Tile and Granite directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

For the November 2026 ranking update, we refreshed public review data and recalculated the scores. We retained the earlier Mystery Shopper findings; those checks were not repeated for this update. The ranking year is not the date of every observation on this page.

General information about Scenic City Tile and Granite

Scenic City Tile and Granite has been serving the Chattanooga area for 23 years! The company’s workers have great experience in fabricating and installation. The company’s managers will consult everyone. You will receive an individual approach and high standards of quality. The company is especially good at installing granite countertop for stylish kitchens, elegant bathrooms, fireplace surrounds. The company’s workers install countertops without dirt and scratches. If you need to install a new countertop, just call Scenic City Tile and Granite. This business provides stone slabs directly from importers and keep them at its facility, where potential customers can make their choice.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

4.4

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.413587 out of 5.
criteria: 10

Staff friendliness

4

Very Good

Staff Expertise

4

Very Good

Company Age

1.7

Emerging

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

5

Yes

Production time

5

Very Fast

Deposit Level

3

Standard

Quote Time

5

Very Fast

Affordability

4.5

Low

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Scenic City Tile and Granite

Small business

Delivery

In-store shopping

Onsite services

Wheelchair accessible entrance

Wheelchair accessible parking lot

Repair services

Service guarantee

Credit cards

Debit cards

In store shopping

Building Supplies

General Contractors

Kitchen & Bath

Countertop store

Granite supplier

Marble contractor

Reviews about Scenic City Tile and Granite

All (17)

Google (10)

Yelp (7)

Source: icon-google Google
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Matt McIntyre

Date: 2026-09-09 15:07:26

The stone is beautiful, the work mediocre. I really wanted to like this place, it is a small family business and everyone was pleasant. I'm happy with the stone we got and the price was reasonable, but there were a few issues. The holes they drilled for the faucet and handles are so far back that the faucet barely fit and I had to angle the handles out to be able to use them. They attributed this to the thickness of the backsplash which they also cut and installed and could have easily been accounted for. When installing the backsplash (made of the same stone as the counter) they pointed out there is no caulking or seal between the backsplash and the wall. They informed me that is something I will have to do myself. One of the 3 undermount sinks is mounted off center. the stone I picked required sealing and they missed one of the visible edges of the backsplash. They also charged a higher price for the additional time required for removing the tiled countertop that was in place when on install day they simply unscrewed it from the cabinet and took it out in one piece. All of these things are minor individually but when taken together would make me look elsewhere next time.

Source: icon-google Google
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Amanda Elmendorf

Date: 2026-06-13 16:23:08

We picked out our granite and they said it would be $40-$45 a square foot. The day after it was supposed to be installed I received a call that I needed to pick out a new piece - when I went they said they would honor the same price. After it was delivered, I received a bill for $49 a square foot and then a second one for $55 a square foot. My husband went over to the shop and told them and their response was “did you get it in writing?”. Must be something they do often. They are not timely nor do they stick to their word. I would rather drive to Atlanta for countertops or go without then deal with them again.

Source: icon-google Google
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Kate Jacka

Date: 2025-10-02 16:13:03

We have used them for countless projects for our hospitality and rental company! Their entire team is very professional, skilled and extremely knowledgable and helpful. Their installation guys are incredibly thorough and are always a delight to work with! We always appreciate their insight and problem solving to some of our trickier projects. - Timberroot Rustic Retreats

Source: icon-google Google
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Sandra Hogan

Date: 2024-06-11 13:34:55

They completed a new sink for us yesterday and I am extremely happy with the results. They were on time and fairly priced.

Source: icon-google Google
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Arthur Martin

Date: 2024-04-06 17:27:21

We have been working together for the past 3 years probably done a 100 kitchens for us!!! Amazing staff and great service!!!! 5 stars highly recommend!!!

Source: icon-google Google
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Sunshine

Date: 2024-02-13 19:02:55

Don't do service here! The owner Charley Keplinger is on dope badly and never in the office. He's usually at home dope sick. I'd highly suggest doing business else where. That's why he bankrupted in 2018 before starting over again. I'll post pictures for proof also. Just don't do it.

Source: icon-google Google
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Layna Smith

Date: 2022-09-02 20:04:58

Senic City is the BEST! We had a great experience. The staff (Mandy) was so helpful with everything & the installers did a awesome job too. We are thrilled with our beautiful new countertops!!!

Source: icon-google Google
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Ralph & Colleen Miller

Date: 2022-09-02 19:19:16

I absolutely LOVE my granite and marble countertops. Mandy was instrumental in helping me pick the right countertops that worked perfectly with my colors and design in my kitchen and bathrooms. Jaime along with the finishing and install crew were professional and took great care to execute a flawless measure, cut, finish, and installation. It looks amazing and I would highly recommend Scenic City Tile and Granite, they are a cut above the rest!

Source: icon-google Google
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Michael Gass

Date: 2020-09-10 19:20:36

My mother-in-law was so excited to have granite installed in her new home. When she and my wife met Mark, they were impressed with his knowledge. She gave him the go-ahead to measure and again, was impressed. When the install team was over an hour and a half late, she was willing to overlook it. While they worked, the 2 guys were whispering and kinda made her uneasy. When they were finished, all was well; or so we thought. When I went to install her faucet, the hole that was cut wasn't large enough. So she placed many calls to the office, and to Mark's cell phone, and got no answer or return calls all evening. We also discovered that the drain apparatus and fittings were not installed. So the next morning, my mother-in-law went up to the office to inform them that the hole needed to be drilled and the drain needed to be installed, only to be told that the drain was an additional cost (which Mark failed to inform her when she purchased the over $200 sink) and that Mark was out of the office, and they couldn't call him, they could only text him. When he finally answered once, he stated that he would return our call when he got back to the office. While we were waiting for his call, we realized that the install guys dented the brand new $2300 refrigerator. My mother-in-law told the guys in the office that she was very upset about the refrigerator and wanted Mark to do something about it. This was all on the week of July 8th, and to this date we have had no response. I had to go buy a drill bit and pray that I didn't damage or crack the granite in the process. I would NOT recommend this company due to irresponsible owners who do not want to take responsibility for the damage their installers do. They were willing to write off the $1500 still owed on the account to keep from replacing the refrigerator that they damaged.

Source: icon-google Google
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P Payne

Date: 2017-09-11 20:49:15

I am extremely pleased with the sales staff, template folks, and installers at Scenic City Tile & Granite. After a disappointing install from another local company, I can tell you first hand how absolutely refreshing it was to do business with this remarkable company. I felt so comfortable from the moment I stepped foot into this business. Scott, Mark, John, Jamie, Buddy, Damien--thank you so much for your professionalism. My new quartzite countertops look fabulous and the turnaround time was phenomenaI. The install was stress free and there are no SEAMS!!!!!!! I will definitely tell my friends and relatives about you. Thanks again!

Source: icon-google Yelp
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Teresa L.

Date: 2023-11-13 23:54:15

Just got our new countertop today. I'm blown away that I don't have one seam. It was like a goal for them to do it in one piece & they did. The company I used l5 yrs ago were so unprofessional & I had 2 seams. When they came to measure the owner made suggestions that we were so glad he did. Everyone in the company has been so nice & left our kitchen so clean. will definitely recommend them to anyone. Teresa Ligon-Ringgold

Source: icon-google Yelp
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Sandy G.

Date: 2022-08-14 03:50:44

Great service, beautiful products- helpful, hard working employees. I had marble installed in my kitchen and both the product and the craftsmanship are lovely. :)

Source: icon-google Yelp
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David C.

Date: 2019-11-12 14:58:58

Beautiful granite. Great customer service. Install team was very careful and did an amazing job. Only 1 seam in the entire kitchen and you can't see it. Great job!

Source: icon-google Yelp
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Brenda J.

Date: 2019-11-09 17:47:48

This was the second place we looked for countertops and we didn't look any further. They came within on Friday to measure and the tops were installed on Tuesday. They fit perfectly, the seams are barely noticeable. They went an extra mile to make the sink we already had fit. We are extremely pleased with the product and service we got from Scenic City. We would definitely use them again.

Source: icon-google Yelp
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Sherene T.

Date: 2018-07-19 20:39:54

We have built several custom homes over the years and have gotten granite for countertops for every one of these homes, each time using a different granite supplier. We are once again building a home for us and selected Scenic City Granite for all of our granite work. They have been very professional with every contact, keeping us informed, taking time to discuss and show us various products. We worked with Scott and Mark and both demonstrated excellent customer service and attention to our needs. Today they installed our granite, Jagger and Brant (who is new to the team). We were most impressed by their professionalism, their extreme care in protecting our cabinets, flooring, walls, etc. as they maneuvered big, very heavy pieces through hallways and tight turns. Jagger took time out of I am sure a very busy day to help us with best placement of vessel sinks and their faucets. We changed our mind several times and he had to re-draw the cutouts but he never showed frustration, only patience with us. He was training Brant and having been in business where safety is a big concern, we were quite impressed with Jagger's confident, calm and reassuring style of teaching. He was careful to take the time to discuss each move and what to expect and how to do it safely before they would start to move the pieces onto the counter tops. Awesome experience for us, awesome end product and awesome customer service. Highly recommend this company, Mark, Scott, Jagger and Brant.

Source: icon-google Yelp
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Ted T.

Date: 2018-01-24 15:18:11

Well these guys are the best Ever. They showed up on time, introduced not only themselves but their company. They protected everything surrounding the area they where there for. This job was a very delicate job as they were cutting in place existing granite that had existing cracks. Total success I would have them back for any job, totally recommend

Source: icon-google Yelp
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Robert D.

Date: 2017-09-25 12:46:29

As an Architect this was the worst installation I have ever witnessed. The corners were missing large 1' X 2' chunks of granite they glued back on with white glue (counter was a dark color.) They used two different thicknesses of granite slabs. There was more pitting on the slab that I have ever seen. Their manager refused to ever come out to the site. In the end the cost was very high.

FAQ About Scenic City Tile and Granite — Based on Independent Research

What materials can I order a countertop from Scenic City Tile and Granite?

What types of spaces does Scenic City Tile and Granite fabricate countertops for?

What shapes of kitchen countertops does Scenic City Tile and Granite fabricate?

What countertop design styles does Scenic City Tile and Granite most often implement in Chattanooga, TN?

What is the service area of Scenic City Tile and Granite?

What types of clients does Scenic City Tile and Granite work with?

Does Scenic City Tile and Granite have its own countertop fabrication facility?

Does Scenic City Tile and Granite offer any discounts on countertop fabrication in Chattanooga, TN?

What is the price category of Scenic City Tile and Granite in Chattanooga, TN?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Scenic City Tile and Granite?

What is the fabrication and installation timeline for a countertop at Scenic City Tile and Granite?

How long does it take Scenic City Tile and Granite to prepare a quote for countertop fabrication and installation?

Does Scenic City Tile and Granite offer cutouts for sinks, cooktops, or other elements?

What guarantees does Scenic City Tile and Granite provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Scenic City Tile and Granite. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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