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About Santa Cruz Cabinets — Ranked №4 Countertop Fabricator and Installer in Santa Cruz, CA
16.52
total score
The main rating value calculated from more than 30 indicators.
Exact value: 16.524848 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Santa Cruz Cabinets, founded in 2018, ranked number 4 in Santa Cruz, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Santa Cruz Cabinets among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Santa Cruz Cabinets: Total Score & Key Ratings
The Total Score of 16.52 out of 100 achieved by Santa Cruz Cabinets in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Santa Cruz Cabinets has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.66 out of 5.
You can read detailed information and evaluations from our independent research of Santa Cruz Cabinets’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Santa Cruz Cabinets directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Santa Cruz Cabinets
Santa Cruz Cabinets is a dedicated solution for the residents of Santa Cruz County. They offer a wide selection of cabinets and countertops, with options that range from semi-custom to custom, setting them apart from the typical big-box home supply stores. With over two decades of experience, their mission is to simplify the process for local contractors and homeowners, helping them design kitchens and bathrooms that incorporate stunning countertops, perfectly tailored to their individual spaces, visions, and budgets.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.5
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 8
Google
4.2
reviews: 5
YELP
5
reviews: 3
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
0.7
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0.664815 out of 5.
criteria: 10
Staff friendliness
1
Poor
Staff friendliness
We rate the staff friendliness of Santa Cruz Cabinets as Poor.
Based on our mystery shopper research, the staff at Santa Cruz Cabinets showed minimal interest in interacting with the client. Communication was neutral and lacked engagement or effort to assist. This evaluation places them in the Poor category.
Important:
Our rating is based on the personal experience of our mystery shopper with Santa Cruz Cabinets’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Santa Cruz Cabinets directly to better understand their approach to customer service.
Staff Expertise
3
Good
Staff Expertise
We rate the staff expertise of Santa Cruz Cabinets as Good.
The staff member from Santa Cruz Cabinets who spoke with our professional mystery shopper demonstrated good knowledge of the product or service, providing answers to most questions. Their level of preparation met industry standards and provided sufficient confidence to the client. We placed them in the Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Santa Cruz Cabinets may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
1.9
Emerging
Company Age
Santa Cruz Cabinets is an emerging company, established in 2018.
Our research showed that Santa Cruz Cabinets began operating in 2018, placing it in the Emerging category. Over the years, the company has gained experience and continues to improve its services, solidifying its position in the market.
Important:
This information was gathered by our mystery shopper. We recommend contacting Santa Cruz Cabinets directly to confirm the company’s age.
Own Office
0
No Data
Own Office
We were unable to confirm whether Santa Cruz Cabinets has a dedicated office.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Santa Cruz Cabinets operates from a dedicated office. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Santa Cruz Cabinets remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Santa Cruz Cabinets directly for more information.
Own Production
0
No Data
Own Production
We were unable to confirm whether Santa Cruz Cabinets has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Santa Cruz Cabinets operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Santa Cruz Cabinets remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Santa Cruz Cabinets directly for more information.
Veterans Discount
1
None
Veterans Discount
Santa Cruz Cabinets does not offer discounts for veterans.
Based on our mystery shopper research, we found that Santa Cruz Cabinets does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Santa Cruz Cabinets directly for confirmation.
Production time
0
No Data
Production time
We did not receive production time information from Santa Cruz Cabinets.
Unfortunately, Santa Cruz Cabinets did not provide information about project completion time as part of our mystery shopper research. We were either unable to reach the company or did not receive an answer to our inquiry.
Important:
The lack of data on production time affects the company’s ranking position. However, Santa Cruz Cabinets remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Santa Cruz Cabinets directly to clarify timelines and project conditions.
Deposit Level
0
No Data
Deposit Level
We did not receive deposit information from Santa Cruz Cabinets.
Unfortunately, Santa Cruz Cabinets did not provide information about their deposit requirements as part of our mystery shopper research. This does not exclude them from our ranking, as they have been recognized for their excellence in other criteria.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from Santa Cruz Cabinets.
Unfortunately, Santa Cruz Cabinets did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, Santa Cruz Cabinets remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Santa Cruz Cabinets directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from Santa Cruz Cabinets.
Unfortunately, Santa Cruz Cabinets did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of Santa Cruz Cabinets, which is recognized in our rankings for other parameters. We recommend reaching out to Santa Cruz Cabinets directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Santa Cruz Cabinets
Open to All
Cabinet maker
Countertop store
Service establishment
Interior designer
Kitchen remodeler
Reviews about Santa Cruz Cabinets
All (7)
Google (4)
Yelp (3)
Source:Google
Peter Bottemanne
Date: 2018-03-19 13:01:44
If you are a busy professional without a lot of time, you will definitely benefit from the time saving expertise of Alison.It was very helpful and the job turned out beautifully.
Read more
Source:Google
Staci Butcher
Date: 2018-03-24 16:35:57
When choosing Alison to complete our kitchen remodel we learned early on
that she has extraordinary vision.
Alison understood our priorities & desires and created an experience for us
that for a remodel was actually enjoyable. She is very knowledgeable and
inspiring when creating a unique design.
Alison truly has a keen eye for details,design and space proportion.
With her knowledge and follow thru she gave us the confidence that she was
The perfect choice.
R.W Butcher
Read more
Source:Google
Mary Lou Nicoletti
Date: 2018-08-14 22:42:09
Very pleasant to work with! When we decided to remodel our 1950's kitchen, we did not have a plan about what we wanted. Alison met with us and then provided a drawing and suggestions. She helped with decisions regarding materials. I enjoyed her flexibility--we wanted some changes in the original design and changed our mind about the tile, too, and she worked with us. She was very responsive, professional, informative. This really helped reduce the stress involved with such a major project. I definitely recommend her services!
Read more
Source:Google
Marc Alexander
Date: 2018-03-20 05:25:33
We worked with Santa Cruz cabinets on our home remodel. They made the whole process - from concept to design, to selections, to build out - very easy, even for people like us who have never been through a remodel before. Alison's expertise and suggestions were extremely valuable as she is very knowledgable, and provides options ranging from custom to pre-built. She is able to create technical drawings, which help you visualize a design, and follow that up with recommendations on materials and finishes which match your style and budget. If you are remodeling a kitchen or bathroom, Santa Cruz Cabinets is definitely worth talking to. You will end up with a beautiful and functional space.
Read more
Source:Yelp
Angela C.
Date: 2023-04-24 20:54:03
We remodeled our entire house and worked with Alison from Santa Cruz Cabinets to design our kitchen, bathroom and laundry room cabinets. Alison was great and helped us through what felt like unending decisions. She has so much knowledge and made really helpful suggestions along the way. This was during the slowdown due to COVID and supply shortages and she was proactive, making sure we got our orders in as quick as possible since prices kept increasing. The cabinets are good quality, love the look and soft close doors and drawers. They came pre-assembled and although there were a couple doors that arrived with some minimal damage, the company replaced them promptly. I would highly recommend Santa Cruz Cabinets.
Read more
Source:Yelp
Sheila C.
Date: 2018-05-03 16:55:59
Alison put a lot of thought and experience into redesigning our kitchen. She was able to give us more work area and storage; we moved items that had been in a utility room and closet into the kitchen and still have an empty drawer--and it seems bigger! She even made last minute changes to accommodate a large wok we'd mentioned. We had talked to two others first but neither came up with as detailed a plan that incorporated everything we'd asked for, and she followed through to the end. If you're designing a kitchen, new or remodeled, it's invaluable to have someone like Alison who knows all the products available and can help make informed choices. We're very pleased and would use her help again.
Read more
Source:Yelp
Anne R.
Date: 2018-02-22 23:16:42
Alison inspired us by her kindness and listening capacities. She was professional, resourceful and attentive to details. She had answers to many of our specific needs.
We gutted out a dark,1970's kitchen and put in a custom gourmet kitchen, featuring white Yorktowne shaker style cabinets, Quartz counter tops and maple top island with Wolf cook-top.
Freshly baked bread, glass of Chardonnay served with appetizers on the island feels like being treated to the best restaurant in our own home!"
Anne, Scotts Valley
Read more
Source:
FAQ About Santa Cruz Cabinets — Based on Independent Research
What materials can I order a countertop from Santa Cruz Cabinets?
During our independent research, we found that Santa Cruz Cabinets offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Santa Cruz Cabinets’s clients in Santa Cruz, CA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Santa Cruz Cabinets fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Santa Cruz Cabinets is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Santa Cruz Cabinets fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Santa Cruz Cabinets, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Santa Cruz Cabinets most often implement in Santa Cruz, CA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Santa Cruz Cabinets successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Santa Cruz Cabinets?
The company’s office is located at , but its work is not limited to just the city of Santa Cruz, CA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Santa Cruz Cabinets work with?
Like many participants in our rating, Santa Cruz Cabinets works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Santa Cruz Cabinets often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Santa Cruz Cabinets have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Santa Cruz Cabinets has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Santa Cruz Cabinets offer any discounts on countertop fabrication in Santa Cruz, CA?
According to our research, Santa Cruz Cabinets does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Santa Cruz Cabinets may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Santa Cruz Cabinets in Santa Cruz, CA?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Santa Cruz Cabinets. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Santa Cruz Cabinets?
Yes, according to our research, Santa Cruz Cabinets offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Santa Cruz Cabinets?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from Santa Cruz Cabinets in Santa Cruz, CA. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take Santa Cruz Cabinets to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from Santa Cruz Cabinets in Santa Cruz, CA. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does Santa Cruz Cabinets offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Santa Cruz Cabinets performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Santa Cruz Cabinets provide for its work?
According to our information and industry practice, Santa Cruz Cabinets, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Santa Cruz Cabinets in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Santa Cruz Cabinets. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Santa Cruz Cabinets is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Santa Cruz Cabinets know that you found them through the National Ranking Countertops Contractors!