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October 31, 2025: Application Deadline for CountertopsContractors.com National Ranking (2025-2026)

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Ruby’s Granite City Rating: We have identified this city as the primary city for this contractor.

Ruby’s Granite

since 2004

Examples of works performed by Ruby’s Granite

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About Ruby’s Granite — Ranked №9 Countertop Fabricator and Installer in Ruby’s Granite

22.84

total score

The main rating value calculated from more than 30 indicators.
Exact value: 22.844444 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Ruby’s Granite, founded in 2004, ranked number 9 in Ruby’s Granite in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Ruby’s Granite among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Ruby’s Granite: Total Score & Key Ratings

The Total Score of 22.84 out of 100 achieved by Ruby’s Granite in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Ruby’s Granite has a rating of 4.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.11 out of 5.

You can read detailed information and evaluations from our independent research of Ruby’s Granite’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Ruby’s Granite directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Ruby’s Granite

For how many years do your countertops serve? Do you want to replace countertops more rarely and enjoy serviceability for long years? Contact specialists from Ruby’s Granite to learn the secret. Managers consult clients, answer their questions, and make a free estimate. The next step is taking measurements on locations; workers do this work themselves to guarantee countertop fitting. Clients can visit a warehouse and select matching slabs. Proper treatment of slabs at the facility allows for achieving high quality and physical strength. The cost of custom furniture depends on the size, shape, and design complexity.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

0.1

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0.105556 out of 5.
criteria: 10

Staff friendliness

0

No Data

Staff Expertise

0

No Data

Company Age

3.8

Experienced

Own Office

0

No Data

Own Production

0

No Data

Veterans Discount

0

No Data

Production time

0

No Data

Deposit Level

0

No Data

Quote Time

0

No Data

Affordability

0

No Data

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Ruby’s Granite

Additional benefits are not yet defined. They may be added later.

Reviews about Ruby’s Granite

All (5)

Facebook (5)

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Rebecca Williams

doesnt_recommend

I am extremely disappointed with the service I received from Ruby Granite during the installation of my quartz countertop. The experience has been nothing short of a nightmare due to the lack of care, precision, and communication from their team. The problems began when the templater failed to account for the kitchen tap specifications, despite my clear communication and providing detailed documentation. This oversight resulted in a countertop that did not accommodate the tap properly, leaving my family without water in the kitchen for over six weeks. What made matters worse was the poor response from the company. After highlighting the issue, I was advised to buy a tap costing £1,200 as a solution – nearly £1,000 more than the original tap I purchased! The company then promised to fix the issue by widening the hole in the quartz but never followed up, leaving the matter unresolved since November 2024! The lack of communication has been appalling. Despite multiple attempts at contacting them, including a formal complaint sent on 11 December, I have yet to receive any meaningful response or resolution. This level of customer service is unacceptable for any company, let alone one that prides itself on professionalism. This experience has been stressful and costly, forcing me to incur additional expenses for a second tap, multiple plumbing visits, and weeks of inconvenience for my family over the Christmas period. Despite the poor customer service, the quality of the top is good. I would only recommend this company if you're happy to compromise on good customer care.

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Rhian Edwards

recommends

Can't fault them, amazing service from ordering to the guys fitting it. Would definitely recommend the Mochdre team⭐️⭐️⭐️⭐️⭐️

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Chris Barrie

recommends

Excellent service from the showroom to the final fit. Plenty of advice from the guy who measured and the fitters did a fab job. Will post a pic once the kitchen is complete . Definitely recommend :)

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Keith Williams

recommends

We had excellent service from start to finish the young lady in Mochdre could not have been more helpful, we had granite tops supplied and fitted, the lad who measured up, and the 2 lads who fitted them were excellent in every way they cleared and removed the old sink, cooker and tops, excellent service! Highly recommend! Keith Williams

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Louise McKinney

recommends

Thank you to all at Ruby Granite for our amazing new granite. We are thrilled with the result . Great team 👍

FAQ About Ruby’s Granite — Based on Independent Research

What materials can I order a countertop from Ruby’s Granite?

What types of spaces does Ruby’s Granite fabricate countertops for?

What shapes of kitchen countertops does Ruby’s Granite fabricate?

What countertop design styles does Ruby’s Granite most often implement in Ruby’s Granite?

What is the service area of Ruby’s Granite?

What types of clients does Ruby’s Granite work with?

Does Ruby’s Granite have its own countertop fabrication facility?

Does Ruby’s Granite offer any discounts on countertop fabrication in Ruby’s Granite?

What is the price category of Ruby’s Granite in Ruby’s Granite?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Ruby’s Granite?

What is the fabrication and installation timeline for a countertop at Ruby’s Granite?

How long does it take Ruby’s Granite to prepare a quote for countertop fabrication and installation?

Does Ruby’s Granite offer cutouts for sinks, cooktops, or other elements?

What guarantees does Ruby’s Granite provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Ruby’s Granite. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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