Rock Tops Surfaces- Sandy Countertops
since 2017
Examples of works performed by Rock Tops Surfaces- Sandy Countertops
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About Rock Tops Surfaces- Sandy Countertops — Ranked №3 Countertop Fabricator and Installer in Salt Lake City, UT
total score
Exact value: 74.223553 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Rock Tops Surfaces- Sandy Countertops, founded in 2017, ranked number 3 in Salt Lake City, UT in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Rock Tops Surfaces- Sandy Countertops among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Rock Tops Surfaces- Sandy Countertops: Total Score & Key Ratings
The Total Score of 74.22 out of 100 achieved by Rock Tops Surfaces- Sandy Countertops in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Rock Tops Surfaces- Sandy Countertops has a rating of 4.7 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.09 out of 5.
You can read detailed information and evaluations from our independent research of Rock Tops Surfaces- Sandy Countertops’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Rock Tops Surfaces- Sandy Countertops directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Rock Tops Surfaces- Sandy Countertops
The family business started manufacturing stone products in 1972. PSI Tops manufactures bathroom and kitchen countertops, cabinets, bar counters and other stone products. Designers make individual projects of kitchen countertops and dressing tables. Free consultations help you choose the material, model and size of the product. The masters do the job accurately. The estimate is calculated for clients free of charge during the consultation. Orders are carried out for residential premises, hotels and commercial facilities. High-quality materials, accuracy of work and professional installation make countertops durable.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 139
YELP
reviews: 7
reviews: 8
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Rock Tops Surfaces- Sandy Countertops
Curbside pickup
Delivery
In-store pickup
In-store shopping
Onsite services
Same-day delivery
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Assembly service
Repair services
Gender-neutral restroom
Wheelchair accessible
Accepts Credit Cards
Bike Parking
Plastic-free packaging
Service guarantee
Credit cards
In store shopping
Flooring store
Granite supplier
Countertop store
Countertop contractor
Countertop Installation
Kitchen & Bath
Carpenters
Reviews about Rock Tops Surfaces- Sandy Countertops
All (26)
Google (13)
Facebook (5)
Yelp (8)
Brooke Whitney Beauty
Date: 2024-05-31 19:23:57
Connie at Rock Tops is a rockstar! She has the best personality and I loved working with her ✨ Everything, from the selection to the install went smoothly and the final product looks amazing! I couldn’t be happier 🥰
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carrie
Date: 2024-06-03 16:26:08
I am so happy that I wandered into Rock Tops and found Connie. She is such a gem and I felt comfortable that I found the right place for our new countertops. Connie was so helpful and such a pleasure to work with on this project. She truly took the stress out of the process. The store has product from numerous vendors that can be ordered by the slab, and a selection of material that can be ordered by the SF. We were able to use two slabs of quartz but also used "in-stock" material for the two bathrooms. I loved the convenience of a one-stop-shop. Just pick out your material and Rock Tops does the rest...measure, fabricate and install. Our new countertops look great. I am very happy that I met Connie at Rock Tops. I would highly recommend going in to see Connie if you are looking for new countertops.
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Kristy Hutchings
Date: 2024-10-18 20:32:46
Connie at Rock Top Surfaces in Sandy was so great to work with! She made the process easy and smooth. We had new counter tops installed in our kitchen and they are beautiful! We highly recommend Rock Top Surfaces!
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Donte Jones
Date: 2024-03-14 23:38:17
Connie at Rock Tops is absolutely amazing. I called her out of the blue when i decided i wanted new countertops. I called her to get rough pricing and based on the numbers she gave me i literally left my house and drove down to her office. Her and I went through counter tops for well over an hour and she even stayed late to help me pick the right counter top for me. I had limited time to get everything installed and she helped get everything set up as quickly as possible. With in 2 weeks i had my kitchen laser measured and my countertops installed. I have hated my old counter tops for 6 years and within 2 weeks Connie helped me LOVE my kitchen again. Thank you for everything. I truly appreciate my entire experience from beginning to end!
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LS G
Date: 2024-09-17 23:26:20
We just had all new countertops installed with Rock Tops in Sandy, and we’re so happy. We can’t say enough good about Connie. We were about to give up on finding the quartz we wanted until we came into Rock Tops and met Connie. She helped us get exactly what we wanted for a good price. She went to great lengths for us searching for and finding a quartz that had been discontinued (even though we ended up going with a different quartz). She answered all of our questions and was so patient with us. The templater and installers were great too. The templater helped us know exactly what we needed to do to install the quartz around our fireplace. And the installers helped us cut some baseboard that was in the way when they installed the quartz around the fireplace. We expected lots of seams on our odd-shaped kitchen island and were so surprised that there were none (except for on the backsplash)! We were so pleased.
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Anna Schreiber
Date: 2024-09-18 17:40:28
Overall great experience, from walking in and working with Connie to get a quote, to install, the entire process took only two weeks. We’re super happy with the end result and felt confident working with them through each step of the process.
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Curtis McEntire
Date: 2024-05-05 19:40:43
Worked with RockTops for our kitchen remodel. Connie was great to work with and took good care of us throughout our entire job. Countertops turned out great! Thank you!
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Denise Huffaker
Date: 2024-03-09 04:18:26
What an awesome experience! Connie was friendly and extremely helpful when we walked into the Sandy store. They came and measured within 2 weeks, and 10 days later I had beautiful new countertops. They have a great selection with several in stock. I highly recommend Rock Tops!
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Erica Thurston
Date: 2024-03-25 19:19:14
I really enjoyed working with Connie. She helped me pick out the most beautiful counter tops at a reasonable price! Installation was easy and professional guys came to install. I saved a lot of money going to Rock Tops.
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John Pipe
Date: 2024-09-09 04:42:11
We had a great experience at Rock Tops. Connie was super helpful! I had some specific requests and she helped to find solutions to all of them. The counter top is exactly what I wanted. She responded quickly to all my questions and concerns. We had one thing we wanted fixed be. They were quick to come out and assess the situation and resolved it to our satisfaction within 24hrs. I love my counter top. The craftsmanship is beautiful. It makes me so happy every time I look at it!
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R C
Date: 2024-06-11 11:40:08
Connie at Rock Tops is THE person to work with for countertops. She is friendly, efficient, knowledgeable and so much more. I spoke with many companies before finding them and she sealed the deal with just one phone call. Rock Tops, I hope you appreciate what an asset she is to the company! We are looking forward to our new countertops! Update: I love everything about this company. They did a great job from start to finish. Absolutely the best choice for our little kitchen renovation.
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Jayne McDonough
Date: 2024-09-12 19:08:19
Connie at Roc Tops Surfaces in Sandy was a delight to work with on my bathroom refresh project. The quartz tops turned out fabulous and the grey granite looks amazing. Goodbye outdated tile tops and hello quartz! From design to install Connie's communication was beyond excellent! - Thank You.
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Benjamin Klein
Date: 2024-04-30 22:30:09
Fantastic experience with RockTops Sandy! Connie and Brailyn were amazing to work with: consultative, helpful, and provided a wealth of knowledge as trusted advisors throughout. Would highly recommend working with Connie, Brailyn, and team to anyone wanting to upgrade their countertops!
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Danny Shepherd
The install team installed every piece of countertops crooked. They say that if they come back to fix them, and accidentally break the piece they’re fixing, they will just glue it together and won’t replace the piece. We ordered Calcutta Ultra. The pieces we received for our island and our perimeter cabinets look completely different. The perimeter cabinet countertop pieces and backsplash pieces look nothing like the sample in the store or the manufacturer website. And they also look completely different from the island. We were told “You ordered Calcutta Ultra, you got Calcutta Ultra. If you don’t like it that’s your fault.” As if what was installed looked ANYTHING like what any of the samples looked like. When we asked for them to come look at it, the employee who came to look at it was condescending and rude for 30 minutes. And even after measuring the countertops install jobs, admitting that they were installed poorly, and saying how they would fix it, he then told us that if the pieces broke while being fixed they wouldn’t be replaced. When we said that wouldn’t be acceptable, he said “Maybe they weren’t installed incorrectly in the first place. Maybe it’s just that your cabinets aren’t square” We said “Anyone who walks in here can see they’re crooked. And you just used a measuring tape and admitted that they weren’t installed correctly.” After being called out for his unprofessional behavior, he stormed out of our house and slammed the door so hard on his way out that our floor shook. And this company still won’t give us a written guarantee that they will replace pieces if they break them while fixing their bad install. Negligent work, unprofessional attitudes, inconsistency in the quality of the pieces, and bad communication/scheduling. It is not an exaggeration to say that this is by far the worst company I’ve ever done business with. Leave countertops to the professionals, Rock Tops are not professionals. Hire literally anyone else to do them.
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Catherine Bennett Beveridge
I would never recommend this company! I honestly don’t know how they are still in business. You’ll notice if they have a good review, it’s several years old. I think it’s safe to say that things aren’t what they used to be at Rock Tops. We just finished building a custom home and Rock Tops was by far the worst company we have ever worked with. We have 8 bathrooms and they literally messed up every single one of them. They templated the sinks in 7 bathrooms wrong even though we had every sink & faucet sitting in the bathrooms when they came to template. They said they programmed the wrong sink into their system. Then, in the master bath, when they drilled holes for the faucet, it created bruising or fissures in the quartzite that were too big to be covered by the faucet. They proposed cutting that rectangle piece out and putting a new piece in knowing it would look like a Frankenstein fix. We politely declined that. Instead of us demanding that they replace every countertop in every bathroom, we were willing to accommodate them and find new sinks to fit the wrong holes they cut. Instead of them finding the correct sinks, they had our builder and designer go find them at an additional cost to us. THEN THEY TRIED TO MAKE US PAY FOR THE NEW SINKS!!! We saved them tens of thousands of dollars by not making them fix their mistake and they tried to charge us for sinks. The mitered edge of the quartzite in the master bath was cracked and they just tried to glue the pieces together. One side has the backsplash matching up to the countertop, the other side is offset by a few inches. The owner, Blair Schmoekel said, “That’s how it is supposed to be done.” Their install crew let the sealant drip down the fronts of our brand new cabinets and onto our new hardwood floors. We spent hours cleaning it up. We purchased two slabs of quartzite for our island. Rock Tops cracked one during install and said it was normal for that to happen because it’s natural stone. Then, a month later they said it was always there and we knew about it. The crack is 30” long and they attempted to fix it by applying an epoxy onto a white quartzite which did nothing but highlight the crack. The island is the centerpiece of our home and is such a disappointment. They installed a piece of quartzite completely unlevel in our kitchen. They acknowledged it was wrong initially, but when they realized we had already installed tile backsplash and they would have to fix that too, they blamed it on the cabinet company. This company does nothing but blame others. We tried for months to get them just to come look at all of the issues. We texted and called and sent emails. They would never respond. They had their billing person send an email to let us know we were required to pay them in full before they would finish the job. I have worked for a custom home builder and a law office, and we have built homes before. We don’t play that game. Next thing we knew, they filed a lien. After they realized they were getting nowhere with the lien, the owner Blair sent an email threatening to foreclose on our house. HaHa, our attorney fell over laughing when he heard that. Their hope is that they can threaten and scare customers into paying so the customers can close on their construction loans. Matt Earle, our sales person, who had ignored calls & texts for months, eventually called our builder to ask when we were planning on closing on our construction loan. When our builder informed him we didn’t need to close on a loan, magically the owner wanted to talk. He offered to come to our house the next day so we could resolve the issues. This is all we had asked for from the beginning but Blair doesn’t run his company like that. He only uses avoidance, finger pointing and fear tactics because that’s what you do when you’re in the wrong. When Blair came to our house and we started showing him the numerous issues, instead of apologizing or taking any responsibility, he said, “I’m not here for a lecture.” Imagine the owner of a company behaving like that! He looked at everything and blamed it on everyone else. Said he would fix some things but not others, but only if we signed a settlement that we wouldn’t share our experience. In the end we decided we didn’t want this dishonest, unethical company to touch one more thing in our home. With their track record we feared they would leave it worse off and create more problems. We felt it was much more important to share what we went through so others wouldn't have to. We did not pay for the new sinks we had to purchase to fix their screw up, but on the final invoice they listed the credit as “material not used in the kitchen.” They didn’t want us to have any proof that they, a countertop fabricator and installer, templated every sink wrong. More games. We made them fix that. We paid them, didn’t sign anything, and told them to come pick up the check. Of course Blair wanted the money but didn’t dare show his face, so he sent Darin who was so kind to apologize for all that had happened. He said he had been pushing for them to do the right thing for months. Darin is a kind, honest man with morals. A month later, the lien was still on our house. We emailed Blair to let him know he had 48 hours to remove the false lien or we would pursue legal action and he responded like his typical egotistical self, saying he will no longer speak to us. That’s the Blair we all know! We had to go and pay to get the false lien removed from our home. It’s the only lien we’ve ever had. Their game is to have you sign a release before they will do any work. This release basically gives them an out if ANYTHING goes wrong. So please take our word for it, and the words of many others who have written similar reviews, and save yourself a lot of stress, disappointment & costly delays. DO NOT USE ROCK TOPS!
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Stephanie Whitlock Larsen
Amanda was the best to work with. She knows her stuff👍 Our countertops turned out absolutely beautiful! I would highly recommend them!
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Richard Jorgensen
Brad and his merchandise are awsome very good work allso installing
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Jared Warner
Very professional counter tops look great
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Christie R.
Date: 2024-05-20 02:03:05
Went to look at countertops the other day and the salesperson Connie was SO helpful and kind. I had a million questions and she was so patient with me! I was impressed with their selection and will definitely be using them for here on out.
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Leslie F.
Date: 2024-04-02 18:54:06
I have read some of the reviews of this company, and I had a completely different experience. We were greeted by Connie who was professional and knowledgable. She worked with us to choose the right countertop for our needs. She provided us with a detailed view of the measurements of our countertops, and bid a price that was fair. They have a great variety of stone in the showroom. The samples are larger than a small square to go by in making your decision. Seeing a sample of the larger slab helped to visualize our desired product. Connie always attended to our needs and she was one of the reasons we decided to go with Rock Top Surfaces. Our end result are countertops that are beautiful and stunning. I would recommend this company to anyone that is in the market for countertops.
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Joan B.
Date: 2023-12-21 23:50:30
The quality and efficiency of this company is to be commended. We love our new counter tops. Very easy to work with!
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Hans N.
Date: 2023-12-13 19:20:09
I had the best experience! I wanted something specific for my home and they took the time to go over what I was looking for and on top of that gave me a great deal! I couldn't be happier with the results and overall experience! thank you!
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Judy G.
Date: 2024-12-16 23:14:02
Ordered countertops and told I would receive them the first of Dec. Ordered on November 4. Have called over 6 times and they refuse to return my calls. My husband stopped into the store where we purchased and Connie had to run and could not talk to him. Called her the next day and again no response. Today they permanently closed. Have started action against them. Do not buy from this company, they are out of springville, Utah. Would give a zero but not a option.
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Lilly Y.
Date: 2024-11-24 17:24:59
When deciding what company to go with. I talked with Connie and how they installed at the Huntsman center and 6 Parade of Homes. Connie said that Super White is an Exotic Rare stone. How she loves it and said it's very durable. I asked Connie how often slabs break she said only 1 Granite slab has broken. We purchased 2 Super white slabs from MSI a Vendor they referred us too. Both slabs broke. The first attempt at installing the 1st slab had a 2 foot fissure to the right of the sink. The installer said it's broken and can't install any part of it. Rock tops replaced 1st slab at no cost to us. They came out again for the 2nd install and when the 2nd slab was installed. It broke at installation. This time a 4 foot break all the way in a diagonal line above the cooktop. Right at eye level which is so disappointing because it's front and center and the main focal point of kitchen. When the Manager came out after the installation to see the 2nd break. Confirmed it was broke by running a credit card over it proving it was not smooth. Took a picture said he was going to talk to installers The manager then said it's basically Sandstone. He said this stuff gets fissures/breaks all the time. This is very normal. Complete opposite to what Connie said. Then tried to shift that the 2 mil it's not as durable. I said well you shouldn't sell it if you feel this way. They moved the seam with the counter top where the first slab broke by the sink. Where they ended up putting the seam and how it looks is VISUALLY unappealing. Some of the seams are extremely chipped and jagged. They did send a team to fix and although it's smooth to touch it's chipped all the way from front to back of the countertop and looks unprofessional.Above the cooktop it's now smooth but the finish is gone and have swirl makes from grinding it smooth. The break is not fixable. We have new fissures on the countertop and the caulking behind the sink is coming out. This is worrisome because it's behind the sink and gets wet so it will turn to black mold. So do yourself a favor and go with a company that does what they say and stands behind their work. Not a company that has you sign they are Not liable if any damages occur before or after. Currently in legal advice.
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Jenny H.
Date: 2023-10-08 13:01:45
I would give a 0 star if I could. We were told 7-10 days to installation from templating. we have been calling for a week and no one will call us back. We were charged for half of our total cost over a month ago. When we finally were able to get a response we were told the saw was down for 2 days. Then we were told that the supplier had not sent the stone yet ( which was a lie- we called the supplier and rock top never requested delivery). When we confronted them about all of this they then said someone was out for family emergency don't waste your time on this horrible place
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Megan D.
Date: 2023-03-15 22:20:32
The final result looks nice. The counters are high quality, the install team was friendly, skilled, and efficient. However, there were several troubling events that led to extreme frustration and unexpected expenses to the tune of thousands of dollars. The initial bidding process was simple and we agreed on a design and price that worked for us. We signed contracts and were getting excited for our new counters. Shortly after, we received a call from the salesperson, Connie, telling us that she mistakingly quoted us for the mitered edge stone, but not the extra labor. If we wanted the design we already signed contracts for, it would now cost us another $1100. She "brought down" the price to only $600, but the entire thing felt like a massive scam. We should have backed out then, but we had already ripped out our old backsplash and didn't want to live with torn up walls for any longer than necessary. Then, days after templating, we were contacted again and notified that our peninsula was too long, and would need to shorten by two inches. This is valuable counter space and changing our layout once again was a frustrating development. Finally, the worst incident was during install. Our undermounted sink was broken during the removal of the old countertop. We were assured many, many times that we could use this sink and would not need to buy a new one. The templater was at our house and measured this sink, and had ample time to inspect it. The install team did not seem to be aware that we intended to keep the sink. They informed me that undermounted sinks break "all the time" because of the glue used to hold them on. After my initial call to Connie, she assured me that the company would replace my sink. Several hours later, she called me back to tell me that the company would not replace the sink after all. I was on my own to buy a $600 sink that the new counters were cut specifically for. I believe the company had ample time and opportunity to inspect my sink, and if they believed it was at risk of breaking, some sort of planning could have been done. We could easily have had a spare sink on hand. This is a major misstep that they have refused to take responsibility for. We were without a kitchen sink for several days, forced to order one express online, and then told we would be "put on the schedule" for an install the following week. We ended up finding another contractor to just come install it that day. All in all a very unprofessional and unaccommodating experience. We have filed a complaint with the BBB that has gone unanswered. If you are looking for new counters, I am sure you could find them from a better company than Rock Tops.
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FAQ About Rock Tops Surfaces- Sandy Countertops — Based on Independent Research
What materials can I order a countertop from Rock Tops Surfaces- Sandy Countertops?
What types of spaces does Rock Tops Surfaces- Sandy Countertops fabricate countertops for?
What shapes of kitchen countertops does Rock Tops Surfaces- Sandy Countertops fabricate?
What countertop design styles does Rock Tops Surfaces- Sandy Countertops most often implement in Salt Lake City, UT?
What is the service area of Rock Tops Surfaces- Sandy Countertops?
What types of clients does Rock Tops Surfaces- Sandy Countertops work with?
Does Rock Tops Surfaces- Sandy Countertops have its own countertop fabrication facility?
Does Rock Tops Surfaces- Sandy Countertops offer any discounts on countertop fabrication in Salt Lake City, UT?
What is the price category of Rock Tops Surfaces- Sandy Countertops in Salt Lake City, UT?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Rock Tops Surfaces- Sandy Countertops?
What is the fabrication and installation timeline for a countertop at Rock Tops Surfaces- Sandy Countertops?
How long does it take Rock Tops Surfaces- Sandy Countertops to prepare a quote for countertop fabrication and installation?
Does Rock Tops Surfaces- Sandy Countertops offer cutouts for sinks, cooktops, or other elements?
What guarantees does Rock Tops Surfaces- Sandy Countertops provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Rock Tops Surfaces- Sandy Countertops. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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8916 State St, Sandy, UT 84070