Rock Hard Granite
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Examples of works performed by Rock Hard Granite
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About Rock Hard Granite — Ranked №5 Countertop Fabricator and Installer in Nampa, ID
total score
Exact value: 55.695033 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Rock Hard Granite ranked number 5 in Nampa, ID in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Rock Hard Granite among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Rock Hard Granite: Total Score & Key Ratings
The Total Score of 55.7 out of 100 achieved by Rock Hard Granite in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Rock Hard Granite has a rating of 4.8 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.92 out of 5.
You can read detailed information and evaluations from our independent research of Rock Hard Granite’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Rock Hard Granite directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Rock Hard Granite
The manufacturer produces countertops for cozy kitchen areas and bathrooms with proven functionality and exclusive design. All products are made of natural marble, quartz and durable granite. Each employee has sufficient experience in the field of customer service. They will help you choose the perfect surface for any room design. If the project has not yet been prepared, the designer will be able to provide several suitable options, taking into account your taste preferences. Staff is responsible for the execution of orders. The manufacturer is proud of the large number of reviews from grateful customers.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 61
YELP
reviews: 8
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Rock Hard Granite
Small business
Delivery
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Appointment required
Checks
Credit cards
Debit cards
Repair services
In store shopping
Building Supplies
Countertop Installation
Countertop store
Reviews about Rock Hard Granite
All (18)
Google (10)
Yelp (8)
Kathryn V
Date: 2024-03-09 16:04:54
After having a really bad experience with our kitchen countertops we were not looking forward to bathrooms. We were recommended RHG by our bathroom contractor who rattled off a few fabricators before saying RHG would do the best job. I’m so happy we went with them. The front office folks were all so nice, they have the best selection of remnants for a fabricator in my opinion. The cost was great and the team was timely and did a fabulous job. Look at this seam!! You can’t even see it in person it’s so good. I won’t hesitate to recommend them around.
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Judy Berg
Date: 2024-06-09 18:44:45
Rock hard granite is an excellent company to do business with they came out gave me a bid with lazer measurements that was very impressive I decided to go with the company they sent the lazer man out again to be exact the counters were perfect! They were always on time their installers did an excellent job very professional and easy to work with I gave them a 10+
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Marcee Buckley
Date: 2025-01-03 22:05:53
This company was amazing! We had previously hired a different company who kept putting us off and eventually couldn’t even cut or do the thick edge we asked for so Rock Hard Granite came in and saved the day for us. They did an incredible job and were so good to work with!
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Russell Eldredge
Date: 2023-08-16 17:32:15
From our interactions with the office staff to the measure and template process and the install process, we had an excellent experience. They were patient with us and answered all of our questions and took time to show/ teach us about granite. Thank you so much. Our kitchen has a whole new feel.
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Deborah Johnston
Date: 2024-09-07 19:05:37
We are very pleased with Rock Hard Granite. They were a pleasure to work with, had fair and reasonable pricing and were willing to come back to make a problem with our granite countertop right. We would definitely use this company again!
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Joshua Gardner
Date: 2024-04-17 22:58:52
Our experience with Rock Hard Granite, particularly our collaboration with Michelle, was exceptional. Every team member involved, from initial measurements to countertop installation, demonstrated exemplary kindness and assistance throughout the entire process. Our inquiries were promptly and courteously addressed, underscoring their commitment to customer satisfaction. We unequivocally look forward to engaging their services again in the future.
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debbie froide
Date: 2023-03-23 22:30:42
Working with Rock Hard Granite was a pleasure,. Everyone was wonderful to work with they did an excellent job. Asterid was most helpful helping us figure out what we wanted; and she got the job done in record time. Colton, Chase and Brady did the install today and it is absolutely beautiful. We couldn't ask for anything more. We are so pleased with the workmanship from this company. We would highly recommend them for anyone looking to put in granite.
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Amy Miller
Date: 2023-06-13 16:44:27
Rock Hard Granite has been great to work with. No job is too small. They've installed both for a small ADU addition and an outdoor Bbq for us. Recommendations for our applications, matching colors, helping with samples, teaching us sealers to you for the outdoors, etc. has been a wonderful experience!
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Sam Yost
Date: 2023-10-01 15:57:04
Great workmanship, on time and reasonable. We love the work they did for us!
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Priscilla Sims
Date: 2023-12-15 20:00:31
Absolutely beautiful! First experience with Granite and, to say the least, I was very scared. All the people at Rock Hard Granite put my mind at ease. From our initial visit at the office with Michelle to the Templator, Don, to the two sets of installers, Wyatt and Jacob, and Wyatt (again) and Jay and finally to the polishers and sealers, Otto and Brady. What a great bunch of people. Very friendly and personable. No matter how small or how silly my questions may have been to them, they answered them all without hesitation. My insecurities were all put to rest. I absolutely love my Granite countertops! I definitely would recommend Rock Hard Granite.
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Lisa S.
Date: 2021-04-02 11:44:29
Jerrod and his team are incredible. They were responsive and helpful with our questions. Great customer service and our counter tops look incredible! So glad we used Rock Hard Granite!
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Sarah B.
Date: 2019-12-05 17:42:37
I had planned on replacing our black, speckled granite since the day we moved in. It was in pretty good condition, but was a poor choice made by previous homeowners to go with the original, late '90s maple kitchen cabinets. Alex was so patient with me, considering I started stalking their business about a year before we took the plunge! She found me the right "brownish gray" granite, which happened to be IN STOCK and the LEAST expensive option. They came out the same week to take very precise measurements and returned the following week for demo and install. And this time there was no seam! The whole team is professional, patient, helpful, friendly and all around great to work with. They even salvaged a piece of the black granite and cut it down to create a new hearth for the gas fireplace. I definitely salute this company for a job well done!
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Phyllis L.
Date: 2019-06-11 17:34:11
Remodeling isn't always fun until you see the end result, but the people at Rock Hard made the experience much more tolerable. Working with Alex was a joy as she made the ordeal much easier due to her efficiency in handling the details and issues. The installation guys were the best....true craftsmen and always polite and professional. AND they did their best to clean up and make the job the least problematic as possible with the aftermath. Wonderful experience overall ! Thanks everyone!!
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Amanda M.
Date: 2018-01-31 19:35:18
I did a small counter top project with them. Their price was less than I expected and Alex was an absolute dream to work with. She was polite, efficient, and went above and beyond to help me with my project. I will use them for future projects without a doubt! I can't recommend them more highly!
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Marlon M.
Date: 2017-02-23 07:52:43
A broken and leaky component of my kitchen faucet on New Year's Day, which flooded out the cabinet below it, led to a "screw it, let's just redo the kitchen" moment that stuck. So after the stores opened back up post-holiday, we found ourselves shopping not only for a new faucet, but new countertops, as well. Oh, and a new sink because the one we had was the most worthless, horribly designed piece of.....well, that's a story for a different day. After checking out a few places in town (for granite), we landed here and they had the color pattern we really liked. Very helpful, friendly and accommodating staff here. They busted a chunk of the granite we liked off so we could take it home and see what it looked like. We went with it and scheduled an install date. We also decided on paying them to do the demo as I was still irate at finding out my sink, faucet and cabinets were all installed incorrectly. Again, a story for a different day. I'm sure I would have ended up with a bunch of holes in the wall if I didn't put the hammer down. Plus, going without a kitchen sink for three weeks really sucks. The install crew consisted of three very polite and professional guys. They wisely opted to cut the sink hole on-site, as opposed to at the shop, to ensure they had the measurements correct even though their estimator (also a very nice guy) measured it when he came out about a week and a half prior. This created a ton of dust, but they did everything they could do to abate it. One of the seams blew out on install, which happens with granite if the shiny, flaky portions of the rock are on the seam edges. They did their best to repair it that day, but ended up having their master blown out seam repair guy come out the next day. He's good. You can't even tell now. We are super happy with every aspect of our countertop journey with this place. They charged per square foot, as opposed to per slab, so they were a lot cheaper even with paying for the demolition. They made sure we were happy with everything before we wrote them the final check (you pay half up front). They were also able to get our slabs cut and installed about a week sooner than the other places we went to. We'll use them for any future countertop endeavors we may have. Now I get to spackle, paint and install backsplash. Yaay.
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Brooke C.
Date: 2016-05-19 20:48:39
Rock hard is very professional, thank you rock hard guys Always so nice and friendly! I'll be sure to recommend them every time! Thank you!
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Bree W.
Date: 2022-08-03 20:28:56
I had a terrible experience building my home here in Idaho. My builder and many of my subs were very difficult to work with or they produced subpar work. RHG was one of the positive experiences I had and I love my countertops...until recently. I noticed a stain that had showed up after some time. I spoke with RHG and they agreed it was something that occurred in prep process. They were willing to work with me and have my countertops removed and fixed. After a lengthy repair process, they returned the countertops with the stain almost gone, however a larger stain in a different area next to a noticeable crack were now there. I asked numerous times to gain a better understanding about the crack and why no one mentioned it before they reinstalled it and why I had to bring it up to them. Overall, RHG made several attempts to help me, but we couldn't get on the same page at the end. I am super frustrated with my island countertop and left feeling uneasy about the quality and integrity of my countertops overall.
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Johnny Idaho ..
Date: 2018-04-25 17:46:53
So to begin with the guys who work there are phenomenal people. Every single one of them i have interacted with has been nothing short of professional. Talented at their craft, knowledgeable, and looking to get the job done right. So from that standpoint I have very positive things to say about this company. The one overarching negative is the girl who works at the front counter. I have had multiple encounters with her and each time you speak to her she is wildly rude. I'm waiting for the cameras to come out and someone say she's pulling a prank. Really, saying she is rude is an understatement... does she understand she is at work and speaking with paying customers? Her attitude is what i would expect from someone who is actively trying to get fired and doesn't have the nerve to quit. Very discouraging as she is the one most people interact with first.
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FAQ About Rock Hard Granite — Based on Independent Research
What materials can I order a countertop from Rock Hard Granite?
What types of spaces does Rock Hard Granite fabricate countertops for?
What shapes of kitchen countertops does Rock Hard Granite fabricate?
What countertop design styles does Rock Hard Granite most often implement in Nampa, ID?
What is the service area of Rock Hard Granite?
What types of clients does Rock Hard Granite work with?
Does Rock Hard Granite have its own countertop fabrication facility?
Does Rock Hard Granite offer any discounts on countertop fabrication in Nampa, ID?
What is the price category of Rock Hard Granite in Nampa, ID?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Rock Hard Granite?
What is the fabrication and installation timeline for a countertop at Rock Hard Granite?
How long does it take Rock Hard Granite to prepare a quote for countertop fabrication and installation?
Does Rock Hard Granite offer cutouts for sinks, cooktops, or other elements?
What guarantees does Rock Hard Granite provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Rock Hard Granite. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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3515 Arthur St, Caldwell, ID 83605