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October 31, 2025: Application Deadline for CountertopsContractors.com National Ranking (2025-2026)

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Rochester, NY City Rating: We have identified this city as the primary city for this contractor.

Roc City Granite

since 2017

Examples of works performed by Roc City Granite

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About Roc City Granite — Ranked №3 Countertop Fabricator and Installer in Rochester, NY

64.13

total score

The main rating value calculated from more than 30 indicators.
Exact value: 64.132281 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Roc City Granite, founded in 2017, ranked number 3 in Rochester, NY in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Roc City Granite among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Roc City Granite: Total Score & Key Ratings

The Total Score of 64.13 out of 100 achieved by Roc City Granite in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Roc City Granite has a rating of 4.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.16 out of 5.

You can read detailed information and evaluations from our independent research of Roc City Granite’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Roc City Granite directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Roc City Granite

The founders worked in the production of natural stone products. They know exactly what customers want, and what method of stone processing to choose to preserve all the beauty of the natural material. Customers are provided with support from start to finish. During the design phase, designers offer ready-made sketches or make useful adjustments to the design chosen by customers. At the production phase, the wishes of customers are taken into account, and the grinding takes place carefully, without destroying the small details that add beauty. Every bathroom or kitchen countertop is checked for quality, reliability and durability. Qualified craftsmen install countertops without violating the integrity of the structure.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

3.2

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.158287 out of 5.
criteria: 10

Staff friendliness

1

Poor

Staff Expertise

3

Good

Company Age

2.1

Emerging

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

5

Yes

Production time

1.4

Very Slow

Deposit Level

3

Standard

Quote Time

1.7

Slow

Affordability

4.6

Low

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Roc City Granite

Delivery

In-store shopping

Onsite services

Wheelchair accessible entrance

Wheelchair accessible parking lot

Repair services

Appointment required

Credit cards

Online estimates

On-site services

Countertop Installation

Countertop store

General contractor

Kitchen remodeler

Reviews about Roc City Granite

All (16)

Google (9)

Facebook (6)

Yelp (1)

Source: icon-google Google
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Dan Derleth

Date: 2021-01-16 00:46:41

Roc City did an amazing job on our kitchen countertops. After several months of visiting granite suppliers, finding the available stone, rethinking the choices, and agonizing over whether the job would be done professionally, my wife stumbled upon Roc City by accident.....WE'RE SO GLAD WE DID! We would highly recommend them. Not only were they the most responsive of the companies that we contacted, but their pricing was slightly better than previous quotes. Jon worked with us to understand the process, explain the best path forward for us and did the laser dimensioning of the kitchen. The final product looks fantastic. We can't say enough about the installers, Isaiah and Steve. They were very professional, informative, and did quality work without a mess at all. We are very happy we chose to use Roc City and we will be recommending them (highly) to anyone doing a kitchen remodel. Dan & Ann Derleth

Source: icon-google Google
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Deb Freyler

Date: 2020-08-25 14:50:46

Roc City Granite was recommended to us for countertops by the contractor who was remodeling our kitchen. Jon explained the options & helped us choose the perfect countertop material, he came out to take the measurements and explained the install process. Isaiah and Steve were professional and friendly. They were precise and attentive to details. We also ordered a new undermount sink from them which I love. The countertops are beautiful & we've gotten several compliments on them. Our contractor thought the price was very reasonable. We would highly recommend them to anyone who is looking for new countertops.

Source: icon-google Google
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Elaina Caven

Date: 2024-02-14 14:11:19

We had such an amazing experience with Roc City Granite. We have been working with many vendors and contractors through our recent renovations, and we truly appreciate the great ones. Roc City Granite were very friendly, easy to work with, and very fairly priced. We had a small project (top for a custom vanity) and they made the process very smooth. The top turned out beautiful, and the installers, Steve and Cortney, were amazing. We would highly recommend working with Roc City Granite for any project, large or small! They are truly a gem.

Source: icon-google Google
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Emily Price

Date: 2023-06-19 23:19:18

I was ready for a kitchen makeover and wanted to upgrade my countertops.. A good friend told me to check out Roc City Granite. I thought with my budget I couldn’t afford to upgrade to quartz. I didn’t check out the hours before I showed up after work, little did I know they were already closed, but a very friendly and helpful, Gisela took the time and walked me through all the different options and assured me that I shouldn’t be worried that I couldn’t afford it rather, I should just check out all the different options and prices and she was right. I was able to find a stone that not only did I love but fit my budget as well.. Despite several delays during my kitchen makeover and my counters being cut and ready to install, the staff patiently waited when I needed to reschedule. Now that it’s complete I know I went with the right company. Dealing with friendly, professional staff with excellent communication and quality work is all I could ask for. I am so happy with the final result and I would highly recommend anyone to get your next countertops done by Roc City Granite.

Source: icon-google Google
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Charles Broersma

Date: 2024-06-09 12:33:56

When we decided to renovate our kitchen we were determined to do it right the first time. That’s why we chose ROC City Granite. Every aspect of the project for our new granite countertops went flawlessly! They were courteous and helpful in assisting us in our choice of colors and styles. The measurements that they took and the template they created were perfect. The new countertops fit like a glove. The project was absolutely 100% on-time and on-budget! And the installation crew was courteous and extremely competent. I would highly recommend ROC City Granite for any countertops that you are planning on replacing. We can’t wait to work with them again, for an upcoming bathroom remodel!

Source: icon-google Google
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timothy annal

Date: 2023-11-08 18:15:11

Our first quote from a different company was very high and we decided not to use quartz. On a whim I did a google search and found Roc City... so glad I did. Not only was the price in our range we expanded the project and included a table and large back splash. Gisela, was awesome and went way beyond what I would have expected to accommodate our time schedule (she treated us like a friend from the 1st phone call). Jon was a wealth of knowledge and helped Cortney and Steve install because our location was a bit out of their normal work range. I was amazed at there attention to detail and their work ethic was like I have never seen from a contracted service! We went to them with very high expectations and they far exceeded what we ever hope for! I highly recommend this group!!! Thanks!!

Source: icon-google Google
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Mel Eff

Date: 2023-08-19 13:23:35

I absolutely LOVE this company and would definitely utilize their services again. Everyone was extremely friendly and helpful. Gisela was Extra patient with me, as I was trying to find the perfect piece to upgrade my bathroom countertops (which were long overdue). I was able to take numerous large pieces home, so that I wouldn’t make the wrong decision and it definitely paid off! I am MORE than Satisfied with the final product (see photos attached and decide for yourself). 🙂

Source: icon-google Google
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Kate Lindsay

Date: 2024-03-10 01:58:33

Roc City Granite was amazing every step of the way from the first consult to walking through the warehouse to the digital layout and the impeccable installation! Gisela, John, Isiah, Steve and Courtney all make you feel so comfortable and the process so easy!

Source: icon-google Google
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Jason Calder

Date: 2025-01-18 15:17:07

Through our construction company we have hired Isaiah & Gisela dozens of times. For clients, my own properties, & even my mother in law. They are consistently good at what they do. If you hire them I assure you they will always try to make you happy the entire way through. They do what they say they will. It would be a very safe bet for you. I can’t recommend them enough. -Jason

Source: icon-facebook Facebook
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Emily Hessney Lynch

recommends

We had a fantastic experience with Roc City Granite! We were able to come by in person and check out tons of samples. Gisela was amazing at explaining everything and offering helpful insights. We received a quote promptly and got all of our questions answered in a timely manner. Pricing was very reasonable for high quality, beautiful quartz! Everything was installed today and we are so happy with the end result. The counters are gorgeous and the team was super friendly, efficient, and knowledgeable. We also ordered a Blanco sink through them and it complements the counters perfectly. I’d highly recommend working with Roc City Granite for any of your quartz or granite countertop needs! (Not sharing photos with this review because the rest of the kitchen is still a work in progress 😅 will try to circle back and add pics later!).

Source: icon-facebook Facebook
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Melissa Osborne

recommends

From our first meeting with Gisela to Jon who came out to measure, to Isaiah for his quality workmanship to Cortney and Steve who installed. This company is kind, attentive, informative and professional. We are absolutely in love with our countertops and sink. I knew immediately that this was the company I wanted to do business with and we couldn’t be happier. Thank you Roc City Granite & Marble!!!

Source: icon-facebook Facebook
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Stephanie Ho

recommends

Love love loved this great find!! I stopped at multiple shops before a friend recommended roc city! Saved thousands of dollars for the exact stone I wanted. Install was smooth and perfect. I can’t stop staring at my perfect kitchen. Thanks for making this happen!! Cabinet and backsplash by Calder Homes.

Source: icon-facebook Facebook
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Elise M. Camp

recommends

My mother-in-law just had counters and a backsplash installed bis ROC City! She is so happy with the outcome and can’t recommend this company more! Thank you for everything!!

Source: icon-facebook Facebook
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Nick Crawford

recommends

Can't say enough how pleased we are with the counter tops. They look fantastic. Your 2 man crew was exceptional and so professional and precise. We are just blown away with the quality and workmanship. If you ever need a referral please do not hesitate to use our kitchen to model or name to recommend your company. What a pleasure to work with such an outstanding, quality company even in spite of the coronavirus lockdown. The wait was well worth it. Thank you

Source: icon-facebook Facebook
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Ninaz Breedlove

recommends

Professionals at their best!

Source: icon-google Yelp
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Sean D.

Date: 2024-08-27 23:36:33

Worked with them for 8 yrs within the past 18 months the four jobs I had with them they never completed. Poor customer service

FAQ About Roc City Granite — Based on Independent Research

What materials can I order a countertop from Roc City Granite?

What types of spaces does Roc City Granite fabricate countertops for?

What shapes of kitchen countertops does Roc City Granite fabricate?

What countertop design styles does Roc City Granite most often implement in Rochester, NY?

What is the service area of Roc City Granite?

What types of clients does Roc City Granite work with?

Does Roc City Granite have its own countertop fabrication facility?

Does Roc City Granite offer any discounts on countertop fabrication in Rochester, NY?

What is the price category of Roc City Granite in Rochester, NY?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Roc City Granite?

What is the fabrication and installation timeline for a countertop at Roc City Granite?

How long does it take Roc City Granite to prepare a quote for countertop fabrication and installation?

Does Roc City Granite offer cutouts for sinks, cooktops, or other elements?

What guarantees does Roc City Granite provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Roc City Granite. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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