Rivera's Flooring, Kitchens & More

Source: Google

Jeanne Schuman

Date: 2024-06-22 10:39:58

They just got done building my dream kitchen, all I can say is wow!!! Everyone of the Staff I got the pleasure of meeting was professional, courteous and patient. Why patient? We had a million questions and they answered them all! Were there cons? Of course with any large project. 1. Project started later than expected ( worth the wait) 2. Remember you can never over communicate. We have another project and they will be our first pick!

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Source: Google

Retirants

Date: 2023-01-26 14:25:14

We had three rooms and closets done w/ new flooring. Erin was very knowledgeable when she came and immediately helped us pick out the flooring. It took 3 days and 2 hrs but Sean did it! He was sent by himself to rip out rugs and do all the work and he was always courteous and friendly. Sean removed the three rooms of furniture by himself too! There were days he worked right through and didn’t eat lunch! When there were glitches such as closet door needed to be adjusted he let us know immediately so we could see what was happening. Sean is an amazing worker and as of right now we are pleased with everything.

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Source: Google

Mandi Garey

Date: 2024-01-23 20:31:46

If I could give 0 stars I would. I have been working with them to get new countertops and new tile in my house. I did the financing and found out that they get all their money before the job is even started. They have been very hard to communicate with often it’s over text messages. I have been waiting for a month for someone to come and fix 2 tiles that have popped just a few weeks after installation. I have had a total of 5 tiles pop loose after installation. They have fixed 3 of them even though now those tiles are higher than the other ones so you can see that they have been replaced. I keep getting told someone is coming but so far that hasn’t happened. They were supposed to come Friday 1/19 and no one showed. I was told someone would be here today and so far I have seen no one. Also they scratched my refrigerator during the move to pull up the old tile. I keep getting the run around on fixing or replacing the refrigerator. The door has a large scratch along with both handles. They got 8200 dollars from me which is apparently still not enough to receive good customer service. Please save yourself the time and headache and find another company to use. I have even texted and called the owner with absolutely no response.

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Source: Google

Reva Mosholder

Date: 2023-08-15 20:31:04

A big thanks to the team at Rivera's Flooring, Kitchens and More. Chandler and Johnny from the Construction Division headed up the rescue mission. They arrived with everything needed and quickly resolved my issues. I appreciated their timeliness as going without water is no fun. Professional and true tradesmen. Thank you gentlemen!

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Source: Google

Deanna Houston

Date: 2019-06-12 13:27:42

We could not have been more pleased with our choice in contractors. We were pleased with everyone that we worked with from store staff to the workers who came to our home. They were very professional, kind, knowledgeable and went above and beyond. They do absolutely beautiful work! We would recommend Rivera's to anyone and are looking forward to working with them again in the future. I've added a few before and after photos so that you can see what beautiful work they perform.

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Source: Google

Crystal Robinson

Date: 2023-09-27 17:35:19

I requested an estimate in early July 2023. Signed a contract at the the end of July and was told someone would call to schedule the job and I was required to give a deposit of half of what the job was supposedly to cost which according to my bank was cashed by the business the same day they received it. No one called to schedule the work needing to be completed. I had to hound them and call almost every week. Only for them then to finally answer the phone and say that they didn’t see that I had called previously and that they had fired the contractor that did my original quote due to shady business practices. What that has to do with the customer I’m not sure. They then said they would send out Brian the cabinet design guy because the notes on the original quote did not make sense. At this point it’s the end of August. After sending someone else out to my home they dragged their feet for another week. When they finally scheduled someone to come, he did not complete the original work quoted and stated that it was unnecessary. Okay fine but they still took my deposit which was not equivalent to the work that was completed. I called the same day the contractor came out to do those minimal repairs for clarification which was Monday Sept 11th and the lady that answered the phone said someone would call me back. Did they? No. Wednesday September 13th I called again because I still had not heard from them and the lady that answered said that I had no reason to be mad and rude. She said they took off an extra $500 and said someone would call me back. The work completed was not even $1000 of work and keep in mind they already cashed my $2500 deposit before they even scheduled the work for my kitchen island rebuild. I simply want a detailed invoice of what I was charged for. Today is Thursday September 14th over 2 and half months from original quote and I have called them again and no one answered so I left a message. How do you take someone’s money, use it towards operating expenses and push them to the side when running a business? Run far away from this company! I am a veteran on a fixed income and they seem to only want your money and to deliver unsubstantiated work. Quite seriously the work could have been done by someone else sooner but they sat on it and pocketed my deposit and now refuse to make good on returning phone calls.

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Source: Google

Alyssa Drake

Date: 2023-01-29 14:45:07

Do NOT use. Only care about taking money, does not care at all about the workmanship. Hires people with little experience and provides them with zero oversight. A 5-8 week project left us with no kitchen for 12 weeks, nothing was done correctly. Drywall work is terrible, windows, door, cabinets and countertop were all installed unlevel. Not to mention the windows installed are not the ones we purchased. Broke the wheels on our fridge, broke our thermostat - never fixed them. Grout for the flooring is terrible, missing, and got it all over the bottom of the new cabinets. The list could go on and on. We have waited 10 months for Barrett to call back and make it right, but he got all of his money so no call backs. Pictures speak a thousand words so I’ll share SOME of those and let the rest of you decide. I wasn’t going to post this but he left me with no option since he does not want to do right by customers and others need to be aware before spending their money!

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Source: Google

Leslie Powell

Date: 2024-04-12 14:57:20

I subcontracted Rivera's for a commercial job. We were kind of in a bind because the job needed to be done fast before a VP showed up to a corporate site for his yearly visit. They got us on the schedule while communicating and providing all necessary insurance and safety documents. Rivera's prices were reasonable, they showed up on time. Their crew was professional and clean. The quality of work met our standards at Vortex. We will use Rivera in the future! Thank you RIVERA"S!

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Source: Facebook

Heather Lynn

Unfortunately, the initial lack of communication and follow up response to our quotation inquiry should've been our red flag to steer clear. We went against our better judgement and agreed to do business with Rivera's because they had good reviews and economic pricing. We ended up receiving subpar work. We communicated this to them on multiple occasions via phone calls to the office about our concerns. While initial talk was made that they could possibly send someone to only clean up the grout around the edges, there was no formal accountability nor agreement and/or compensation given. The communication died out from Rivera's with no subsequent follow-ups nor talk regarding the unacceptable work quality. The remaining balance was not charged to the original payment card as what was communicated to us previously as what would happen upon completion. No other contact was made by either parties until Rivera's audited their books and subsequently sent a compulsory bill for the remainder of the subpar work without further communication for a remedy. We are just so disappointed and regret working with them as we are now stuck with inadequate, uneven, poorly grouted, and just messily laid tile flooring in a bedroom which needs to be utilized in our home.

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Source: Facebook

Diana C Brijbag

No job to small, if you need anything, call them first and you will get kind and friendly contractors that will make you happy. We finally got rid of our 30 year old lights and place them with updated fixtures. They also installed ventilation. I highly recommend them so why wait, call them today and be happy!

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Source: Facebook

Brian May

Great people to deal with!! Very friendly and helpful!!

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Source: Facebook

Beth Garcia

My mother contracted this company to build a handicap bathroom for my VA disabled stepfather. They never came out never got work started before he passed away December 2 of 2023. She has been in touch with his company repeated times and this was supposed to be returned back to the VA. Sadly thought it was taken care of until she notice the other day that the VA will be suing her, and she has 30 days to return the money. Obviously as a spouse deceased veteran, her benefits haven’t even started at this time and barely surviving. Now she’s dealing with this company before she sued by our veterans department. I’ve stepped in and been speaking with Carly since last week with still no resolution in site. Buyers beware!!! I guess we’re gonna have to contact News as well as an attorney. Tried to attach letters from the VA unfortunately cannot get the images to upload, but if anybody like to see the documentation, I’d be happy to share !

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Source: Facebook

Robert NK Halftrac Wible

We had previously used Rivera Electric and were extremely happy with the results so when we decided to do a little upgrade to our bathroom, some lighting, granite vanity and new medicine cabinets we called Rivera construction and got a bid for the job. We worked with Erin and she coordinated all the different specialists from the stone people to plumber to drywall and electrical. Along the way we only had one issue we were unhappy with and she sent the contractor back to to take care of the problem until we were completely satisfied. The job was finished and once again exceeded all expectations and really reasonable prices. Used to get multiple estimates to hire a contractor but at this point Rivera will be our go to company!!!

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