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Anchorage, AK City Rating: We have identified this city as the primary city for this contractor.

Rino’s Tile & Stone

since 2003

Examples of works performed by Rino’s Tile & Stone

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About Rino’s Tile & Stone

57

total score

The main rating value calculated from more than 30 indicators.
Exact value: 56.996437 out of 100.

Rino’s Tile & Stone is a rapidly developing countertop provider in Alaska. It took them less than 20 years to grow into a first-class enterprise with a full production cycle and a wide customer base. Whether you want to install new natural stone products or replace your old ones, address Rino’s Tile & Stone to be your one-stop shop.
The customers’ desire to look for budgeting solutions has made the company keep the cost of countertops as low as possible. We conclude that soon the firm is going to apply a similar pricing approach to a much wider range of products.

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Mystery Shopper Report

3.2

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.209259 out of 5.
criteria: 10

Staff friendliness

5

Excellent

Staff Expertise

5

Excellent

Company Age

3.9

Experienced

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

5

Yes

Production time

4

Fast

Deposit Level

2.2

High

Quote Time

0

No Data

Affordability

0

No Data

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

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Additional benefits of Rino’s Tile & Stone

Online estimates

Accepts Credit Cards

Tile contractor

Construction company

Contractor

Countertop contractor

Service establishment

Flooring contractor

Granite supplier

Tile manufacturer

Tile store

Reviews about Rino’s Tile & Stone

All (16)

Google (9)

Yelp (7)

Source: icon-google Google
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Della Quinlan

Date: 2022-05-02 18:22:38

Ryan and his crew did a great job removing porcelain tile and laying in Pergo Laminate. They were professional, arrived on time, put up barriers to keep the dust contained, and cleaned up. The install quality is excellent, I love it. Ryan is easy to work with, and has good people. I highly recommend Ryno Tile and Stone.

Source: icon-google Google
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Gladys Waters

Date: 2021-01-13 06:41:05

Ryan is so professional. He wonderful remodeled our bathroom and we are so happy with his work. He is punctual, responsive, friendly and did a great job. We highly recommend him for tile work. You won't be disappointed.

Source: icon-google Google
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John Grana

Date: 2023-08-22 23:23:23

When we recently purchased a house in West Redding, we found the existing kitchen sink to be too small and lacking a garbage disposal. The main problem was that it was sunken with thick tile all around it. We contacted a number of contractors and most said it would be too difficult to replace the sink. Too much tile work, etc. We almost gave up but tried Ryan at Ryno Tile and Stone. Ryan arrived and he saw as well that the old sink was chipped and with the center divider much too small for most any pot or pan. He did some measurements and recommended we install a top mount sink rather than sunken. Even better, he said he could likely save enough of the tile to re-tile the new sink. I also asked that while replacing the dual sink could he also install a garbage disposal. He said, not problem, he needed to repipe under the sink anyway. He gave us a good, fair quote, so we decided to go for it. Ryan was pretty busy and let us know it would be a month or two before he could do the job. It did take a few months, but when Ryan did arrive, he went to work with his assistant, taking care to keep dust down while removing thick tile pieces and concrete that holds them in place. It looked (and Im sure it was) a lot of work. He finally removed the old sink, set in the new one and did some of his tile magic to make it look great! We are thrilled with the new larger single bowl sink and just as happy with a garbage disposal! Hats off to Ryan for taking the job on and doing a great job on the install!

Source: icon-google Google
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Ronald Simpson

Date: 2022-04-25 15:59:29

Ryan did a remodel of our stall shower and replaced our vanity countertop and sinks. We are very happy with the results. The quality of the work is excellent. I particularly appreciated the steps taken to maintain the cleanliness of the area during the job. I would recommend Ryno Tile to anyone wanting a professional redo in their bathroom. We had several estimates, but Ryno Tile was the only company of the many we spoke to that had the ability to do the complete job without the need to bring in sub-contractors for the non-tile related work.

Source: icon-google Google
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Rick Barnett

Date: 2020-09-01 15:27:45

We utilized Ryno for a large outdoor tile job on our patios. They did a fantastic job!!! High quality work meticulously done. We could not be any happier with the work and quality of service Ryan provided. Ryan provided us with great advice about the selection of our tile and the layout of our project. Our experience with Ryno was fantastic! I would give them my highest recommendation.

Source: icon-google Google
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Carolyn Chiffelle

Date: 2021-11-11 19:25:36

Ryan replace the tub surround in our guest bath and installed tile flooring in guest and master bath. The attention to detail and willingness to explain the process was much appreciated. They cleaned up daily and were very tidy and courteous. He was very responsive when we called about the project and provided timely and accurate estimates. We will absolutely use Ryno Tile and Stone again on our next project. Great work!

Source: icon-google Google
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Kelly OHara

Date: 2022-08-21 04:55:46

Working with Ryan was great and also his helper Rain. They are both super professional and friendly. They did a complete bathroom remodel on our master bath and it looks amazing we love it! They are hard workers and probably the cleanest contractors we have ever had work on our home before. There will always be some mess, but they always tried to clean up after themselves every day which I really appreciated. We really enjoyed working with them and would highly recommend them.

Source: icon-google Google
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Karen Smith

Date: 2022-08-19 16:54:50

We first hired RynoTile to repair floor tiles that were coming up in our bathroom. Ryan provided us with a very reasonable bid and fit us into his busy schedule. He did an excellent job repairing water damage and putting down new tile. We then hired him to put in a tile backsplash in our remodeled kitchen. His crew that did the work also did an excellent job. Ryan and his staff are skilled, professional and courteous with attention to detail. We are very happy with their work and will be hiring them again next year to remodel our other bathroom. We highly recommend Ryno Tile!

Source: icon-google Google
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Victoria Fowler

Date: 2021-01-14 06:09:30

Ryan is amazing! I cannot say enough great things about him and his tile work. He tore out existing showers and tubs in two of my bathrooms and replaced them with magnificent pieces of art. He tiled a backsplash behind my stove and added a beautiful mural. His taste and suggestions were superb. I told him my vision and he made them happen. I highly recommend him and his professionalism.

Source: icon-google Yelp
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n w.

Date: 2023-12-09 00:47:57

We were so lucky our builder referred Rino's to us. Expert, completely accountable and responsible, and knowledgeable. It was a real pleasure to have Ryan and his team working with us. Everything about our experience was great! You won't regret using them.

Source: icon-google Yelp
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Bobbi T.

Date: 2021-07-06 17:45:42

We've been using Rino's for years and they are great! Organized, show up when they say, will fix any issues and a great show room with helpful people! It's best to call ahead and make an appointment to get one on one help.

Source: icon-google Yelp
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Rebekah S.

Date: 2018-04-07 05:51:44

Staff is friendly, helpful, and full of information. Love their stone selection. Thanks!

Source: icon-google Yelp
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Hannah D.

Date: 2015-11-03 03:38:08

From start to finish, absolutely perfect job done. We loved the customer service, price, and found our perfect stone in their yard. We had granite kitchen counters installed. Very professional and installers were very kind.

Source: icon-google Yelp
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Daria S.

Date: 2023-08-24 21:11:21

If I could leave a 0 stars review I would. Called Rino in need of a hole to be cut out of our quartz countertop so that plumber could install an Instahot. Receptionist Amanda gave me a price to sign off on and then made an appointment for soonest available time frame which was over a month out- Sept 4, 2023. I just got a call from Amanda stating that a commercial contractor needs that date so they need to either schedule me after the first of the year 2024 or I can look elsewhere, like with AK Counterops. When I made the appointment I was never told that was a tentative date and that is a big commercial commercial contractor comes around they can take my spot if needed. Asked to speak with manager- connected me to sales manager Joleen and she said she couldn't help me but I can contact AK countertop as she knows that they aren't very busy now. She said they have a deal with contractors to accommodate their dates. I said that was unprofessional dropping a customer simply to accommodate a commercial contractor and now I would have to cancel on my plumber and she just wished me the best of luck and hung up on me. I will be leaving a message with the owner Ryan Sjostrom. I guess the little guys don't matter to this company. So disappointing.

Source: icon-google Yelp
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Jane D.

Date: 2019-10-05 07:12:11

Unreceptive to solving issues. Multiple problems, some caught and fixed prior to install, some fixed after install, and still others such as extra holes drilled for the sink that we were told we would just have to fill. While I concede that our communication and oversight may have been lacking, I thought we were dealing with the pros with a reputation for being excellent. Unfortunately, my experience was underwhelming and for the money I would rather have spent it on someone willing to give me the time to make sure it was right. If you choose Rino's, make sure you keep a detailed paper trail.

Source: icon-google Yelp
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Steve M.

Date: 2015-10-15 22:16:13

This review is on the second time we have used Rino's Tile & Stone for stonework for a kitchen. The first experience was as expected, the second has been differnet. Not that all was perfect for the first job, they sent a spinning drill bit across the granite that required someone to come out and spend an entire day buffing it out, but at least they did that. This second installation, we ordered a new sink that was in place when they came to template for the countertops. The templater actually moved the sink a little and explained that it had to be moved to ensure it would fit. Great, glad he caught that. However, when the countertop arrived and was installed, the holes for the faucet, etc. were cut in the wrong place, and no faucet could be installed. The holes were flush against the flange at the back of the sink, the nut holding the faucet in place could not be installed. As a result, we had to have Rino's use a plasma cutter to cut out the flange on our brand new sink so the plumber could install hardware. To make matters worse, they blamed us, claiming that our sink didn't fit, rather than that they cut the holes in the wrong place. There was lots of room, 5" of stone between the edge of the sink and the wall, they just didn't use it. But not to worry, Rino's said that they were not going to charge us for cutting up our brand new sink, so we should feel grateful. Throughout the process of getting the sink to fit in an improperly cut piece of stone, the folks at Rino's have continually insisted that the holes are standard, and our sink was wrong. This is a custom kitchen, which means a custom measurement, and the equipment that we have in place, that they moved to put into the right place, should have been accounted for correctly. The stone is beautiful, but others in town have the same stone. The only difference between Rino's and the other counter top outfits is the care that is taken, and the customer service. On those two counts, Rino's fails miserably. I would encourage everyone to look elsewhere.

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