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About Richmond granite — Ranked №2 Countertop Fabricator and Installer in New York City
75.07
total score
The main rating value calculated from more than 30 indicators.
Exact value: 75.074066 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Richmond granite, founded in 1994, ranked number 2 in New York City in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Richmond granite among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Richmond granite: Total Score & Key Ratings
The Total Score of 75.07 out of 100 achieved by Richmond granite in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Richmond granite has a rating of 4.6 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.27 out of 5.
You can read detailed information and evaluations from our independent research of Richmond granite’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Richmond granite directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Richmond granite
In the company, countertops made of natural stone are sold at an affordable price. Bathroom and kitchen countertops are available to customers for any budget. An estimate is made before the start of the order. The estimate indicates the costs, the final cost does not come as a surprise. Professional installers install countertops to transform the bathroom or kitchen. Customers choose their own materials, sizes and other characteristics. Despite the size and features of the countertops, the craftsmen are able to fulfill the order. The craftsmanship and subtlety of the work can be traced in each product.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.6
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 108
Google
4.8
reviews: 81
YELP
4
reviews: 27
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.3
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.271646 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Richmond granite as Very Good.
During our research, the staff at Richmond granite demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Richmond granite’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Richmond granite directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Richmond granite as Excellent.
The staff member from Richmond granite who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Richmond granite may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
5
Legacy
Company Age
Richmond granite is a legacy company, established in 1994.
According to our research, Richmond granite has been in business since 1994, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Richmond granite directly to confirm the details.
Own Office
5
Has Office
Own Office
We note that Richmond granite has a dedicated office.
Our research revealed that Richmond granite operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Richmond granite directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Richmond granite has its own production facility.
Our research revealed that Richmond granite operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Richmond granite directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Richmond granite offers discounts for veterans.
Our research revealed that Richmond granite provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Richmond granite directly to confirm the accuracy of this data.
Production time
4.7
Very Fast
Production time
We rate the production time of Richmond granite as Very Fast.
Our mystery shopper research revealed that Richmond granite quoted a project completion time of 10 days. This is the fastest possible time, placing them in the Very Fast category. Richmond granite is an excellent choice for clients who value quick delivery.
Important:
Our evaluation is based on information provided by Richmond granite during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Richmond granite.
Deposit Level
2
High
Deposit Level
We rate the deposit level of Richmond granite as High.
Our research found that Richmond granite requires a deposit of 75% of the total project cost, placing them in the High category. This may reflect the company’s confidence in their professional services and project execution. We recommend discussing the terms of payment directly with Richmond granite.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Richmond granite may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Richmond granite.
Quote Time
2.5
Average
Quote Time
We rate the quote preparation speed of Richmond granite as Average.
According to our mystery shopper evaluation, Richmond granite provided a quote within a standard timeframe. This performance places them in the Average category, demonstrating consistency in their workflow.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Richmond granite.
Affordability
4.6
Low
Affordability
We rate the price level of Richmond granite as Low.
Our mystery shopper research revealed that Richmond granite offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $70.74 per square foot, while for Carrara Morro quartz, the price was $65.95. These prices fall into the Low category, making Richmond granite an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $5900 for Calacatta Idilio quartz and $5500 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Richmond granite.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Richmond granite
Delivery
Onsite services
Wheelchair accessible entrance
Service guarantee
Credit cards
Debit cards
Accepts Credit Cards
General Contractors
Countertop store
Bathroom remodeler
Construction company
Granite supplier
Home improvement store
Kitchen remodeler
Marble contractor
Marble supplier
Reviews about Richmond granite
All (41)
Google (13)
Yelp (28)
Source:Google
Robert Coyle
Date: 2024-11-06 19:59:39
Richmond granite is the best place to go for high end affordable cabinets and quartz countertops. Ask for Vinny at the show room and you’re in good hands.
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Source:Google
Guy Mangogna
Date: 2024-11-08 13:41:13
Second time we used them. They helped us replace our old kitchen sink in our existing granite. Professional service all the way...
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Source:Google
Joseph Iacono
Date: 2024-06-22 15:28:39
Great people and really great support. Working on our yard and the team here has been 100% supportive. There was an issue with counter and they are gonna make it right. We highly recommend this company.
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Source:Google
estelle schoer
Date: 2024-09-23 16:31:23
I looked at so many places and was able to find my dream quartzite at Richmond. Joe was so pleasant to deal with, he helped me find exactly what i was looking for. This is the second coutertop I purchased from Richmond and everything went smooth from the purchase all the way to the install.
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Source:Google
james internicola
Date: 2024-06-11 15:31:10
Richmond Granite was excellent. They refurbished old granite into outside kitchen. It looks brand new. Vinny answered all questions and followed through till the end. Will definitely use them again.
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Source:Google
Amelia Tirone
Date: 2024-04-06 14:35:25
I was greeted by Frank who was very pleasant to work with and took all my concerns into consideration. He showed some beautiful stone that would meet my needs. Upon returning to the store I was greeted by Vinny who was aware of my previous visit he was very helpful and had everything set up for the men to come and take the template and installation. I am very happy with them and the job and would recommend them highly. The stones vines were lined up for a beautiful glow.
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Source:Google
Fabiana Flanagan
Date: 2024-08-08 14:18:04
Richmond Granite gave us our dream kitchen! The granite countertops are stunning. The guys did such a great job installing them and making sure everything was just right! I would give 10 stars if i could!! Highly recommend 🙌
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Source:Google
Dorothy Dabrowska
Date: 2023-03-18 15:38:54
I love, love my new countertop!!!! It really makes my kitchen stand out!!! First, the staff was very helpful and always kind(Vinny, Joseph, Joe). The installer (Mike)was very nice and did an excellent job installing the countertop. Really paid attention to detail. After it was installed I noticed a small scratch that was noticeable to me and Mike came out and fixed it. Everything looks so perfect and beautiful!!!
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Source:Google
jack ippolito
Date: 2023-06-13 13:43:02
Richmond Granite did an amazing job on my outdoor kitchen project! They were easy to deal with, helped me make my choice on the stone and a very competitive price too!
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Source:Google
nicholas donato
Date: 2023-09-20 13:42:27
Frank, Vin and the whole team was amazing. Everything I wanted to do they accommodated us with! They did everything from demo to flooring and the rest Of the kitchen. They’re more than just a granite store! THEY DO IT ALL!! fast, reliable and excellent service!
Read more
Source:Google
Christian Todd
Date: 2024-06-18 16:27:27
Richmond Granite gave us our dream kitchen. They walked us through the process and helped our dream become reality. Thank you Richmond granite! Highly highly recommend.
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Source:Google
Ava Niosi
Date: 2024-04-23 16:05:36
I recently had the pleasure of working with Richmond Granite Company for my kitchen and bathroom renovation, and I couldn’t be more thrilled with the results. From start to finish, the process was seamless, thanks in large part to Vinny, who guided me through every decision with expertise and patience. The granite countertops are not only stunning but also incredibly durable, adding both style and functionality to my space. The cabinetry is of exceptional quality, providing ample storage while enhancing the overall aesthetic. The kitchen and bathroom turned out exactly as I envisioned, and I owe it all to the exceptional owner Vinny. I highly recommend them to anyone looking to transform their home with top-notch craftsmanship and unparalleled customer service! Thank you again, Richmond Granite.
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Source:Google
Vasiliki Boulas (Vicki)
Date: 2024-06-10 23:17:24
We were recommended by a neighbors friend who had done their countertops here and we went to look. We were pleasantly surprised at all the displays. It was raining that day but Employee Joe B helped so much by wiping down slabs outside so we can match with cabinet sample. Then inside we picked backsplash, sink and faucet. It's an all on one shop. Once time for installation, employees Jerard and Moses did an Excellent job! Very beautiful work! Would definitely recommend!
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Source:Yelp
Rene C.
Date: 2025-03-26 14:18:35
Professionalism....A great team of people that are eager to please and deliver what you want... I couldn't be more pleased with their quality of their work, cabinetry & stone countertops...A shout out to Anthony/Batman, Joe,Frank & Vinny ... do not hesitate they are your guys.
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Source:Yelp
James V.
Date: 2024-09-07 20:35:47
Everything went well. Gerard and his coworkers were some of the hardest working people I've hired. They worked until it was complete which was a very long and late day. They were professional, courteous and worked with the mindset to do the job to the best of their ability with making sure the end result was as perfect as can be. Gerard even came back the next day to drill holes we needed for our range hood after working another job all day.
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Source:Yelp
Thomas M.
Date: 2024-06-28 17:13:12
If you are looking to revamp your kitchen, inside or out, there's no one else to use other than Richmond Granite. Absolute professionals and the best price on the market. Vincent was the one who helped us and the process was seamless. RICHMOND Granite has been referred to ALL of my family and friends. Service was A1.
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Source:Yelp
Linda B.
Date: 2024-04-23 15:21:48
I felt the service of the gentlemen of Richmond Granite was very good. They were on top of everything and always looking to please. The quality of the granite is great and I love the color they helped me choose to match my new cabinets. I was amazed at how they made the least amount of seams and how the gentelmen blended the seam. If you looked, you really can't notice where the seam is. The value was great as well considered I was quote double the amount from other places.
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Source:Yelp
Nicholas D.
Date: 2023-09-20 13:45:26
Frank, Vin and the whole team was amazing. Everything I wanted to do they accommodated us with! They did everything from demo to flooring and the rest Of the kitchen. They're more than just a granite store! THEY DO IT ALL!! fast, reliable and excellent service!
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Source:Yelp
Howard P.
Date: 2021-09-30 16:37:01
By far the most knowledgeable, friendly, professional company to work with. I had gone to a couple of other Tile & Granite places and waited to be seen. Then when we were seen by a customer service person they were constantly interrupted. Just horrible service in comparison to Richmond Granite & Tile And a special shout out to Cousin Joe ( not my real cousin ) just goes to show you how they treat you like Family. Joe's knowledge on color combination and material gave us a phenomenal end result Thank you to all at Richmond Granite
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Source:Yelp
Frank B.
Date: 2021-06-08 16:51:50
They did an excellent job from starting to finish. The staff and owner (Frank) went out of their way to make sure I was happy with the finished job. Prices were also very fair and reasonable for the quality of work. I would recommend this company to friends and family for kitchen renovations, granite and tile work.
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Source:Yelp
Vincent L.
Date: 2020-12-20 14:47:14
We have done several major construction projects over the course of time here on Staten Island. Richmond Granite- Frank and his team were absolutely WONDERFUL !
They were accurate, neat , always showed up, easy communication and an EXCELLENT quality of work.
The kitchen was over 50+ years old and they did all the right things without asking, changed plumbing , removed soffits, insulated all the walls, fixed exterior walls that were water damaged ...etc.
The prices were right in the ballpark and did extras without excessive charges. The design (by Nick) and assistance from staff in choosing granite and tile (by Giuseppe) were priceless.
Ottavio and his construction team, Joe for flooring and tiling and Miguel who installed the cabinets were really knowledgeable and couldn't do enough to make it all right.
HIGHLY RECOMMENDED !! AND THANK YOU FOR A GREAT EXPERIENCE!!
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Source:Yelp
GG G.
Date: 2019-08-21 19:59:47
We had great experience. Rosa helped us find the perfect countertop and worked with us on pricing. Mike did an awesome job with the measurements and installation. Best part is they were able to deliver and install earlier than originally planned!
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Source:Yelp
Robert C.
Date: 2019-07-11 13:43:30
If I could give the people here 10 stars I would, 5 minutes after walking in, I felt like part of the family, Rosa and Joe really know their stuff, truly experts in this field, if they make a suggestion, take it because everything came out perfect. A few minutes on the phone with Jane and you will feel like long lost friends, there was no issue too big or too small she would not handle. Installation was top notch, the installers were prompt, very clean and as professional as it gets, countertops came out perfect, they went above and beyond to make sure everything fit perfectly and everything was cleaned up afterwards. Because of the way things turned out I can't help but try and sell countertops to my friends and family, it was that easy and the prices and selection were second to none, they even let us take the backsplash tile out to the yard and match it to the granite, truly professional. I will be back for my next project!!!
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Source:Yelp
Linda P.
Date: 2019-05-20 20:23:34
I recently changed my kitchen countertop to granite. I went to several granite stores and slab yards. Richmond Granite is by far the best. Beautiful store and very friendly and helpful people. Rosa took care of me and went out of her way to make the experience pleasant. She really put her heart and soul into this project. A special thank you to Rosa. I absolutely love the granite countertop. I would only recommend Richmond Granite, and ask for Rosa. You'll be very happy.
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Source:Yelp
Farah P.
Date: 2019-03-02 21:33:36
This place is so very helpful and reliable. Had new quartz countertops placed by Mike who was extremely kind and helpful. The work was done efficiently and perfectly. Joe helped us pick out a beautiful backsplash tile which looks excellent! Very happy with this place!
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Source:Yelp
Ben J.
Date: 2019-01-24 16:10:22
Highly recommend! Did a complete gut/renovation to my house. Every step along the way there was something unexpected to pop up. Every trade had a hassle in one way or another. Except the Quartz. We picked out what we liked, price seemed fair, and they came to install it. Literally that simple. Not one thing I would change. Will definitely use again!!
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Source:Yelp
Marie P.
Date: 2018-08-10 18:53:18
Excellent! Beautiful quartz countertop. The price was cheaper then most places that I went to. I picked out a beautiful sea glass backsplash to coordinate with my counter.
The installer did an excellent job with the measurements, the counter went in perfect.
Thank you
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Source:Yelp
Dom P.
Date: 2018-03-31 15:07:57
For six months my husband and I searched and searched for a suitable and reliable company that would remodel our kitchen and bath and give us not only the quality we were looking for, but the best deal as well.
Just about when we were ready to give up and go with your predictable Home Depot remodeling, we were driving down 14 th avenue and saw a sign for NY cabinet factory. We thought it won't hurt to visit just one more place.
Anthony the kitchen designer in ten minutes was able to show us a 3d drawing of our kitchen, it was amazing they have a big screen on the wall and you can see your kitchen cabinets with all the appliances in place. Once we decided came back ordered the cabinets they send us to their sister store in Staten Island
Richmond granite in Staten Island and NY tile center same place huge showroom huge selection of floor tile and backsplash they also have their own slabs of granite quartz way too much stuff to choose from. Rosa the granite designer knows her products; Joe the tile designer helped us choose all the floor tile and backsplash tile, easy
The customer service was wonderful, frank and his team left us with such pleasure and satisfaction. Their prices were 25% cheaper than any of the other places we had visited they completed the work in a reasonable amount of time and we were very pleased with the end result.
It is now a pure joy to have dinner parties in my brand new kitchen and have guests use our
Newly remodeled bathroom. If you are looking for a company to remodel your kitchen
And bath, I highly recommend this team
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Source:Yelp
Alan B.
Date: 2018-02-11 23:42:03
We recently went to Richmond Granite to look for countertops for our kitchen and bathroom remodeling projects. We also needed tile for the bathroom floor and the kitchen floor and backsplash.
If you've ever shopped for tile or countertops, you know that when you walk in, you're going to be totally confused. The range of options seems endless. They had highly experienced experts to explain the materials, understand what we wanted, and help us to narrow down the choices. It made the process do-able. Make no mistake -- they carry top brands and those are not inexpensive, but they are reasonable for the quality and for the service.
Once we had made our selections, including tile, quartz (for the kitchen) and granite (for the bathroom) they made sure we had everything we needed, including tile for edging the rooms and even the right kinds and colors of grouts.
They sent two men to our house to measure for the countertops. They were quick and thorough. They returned a week later with the finished material. The installation was flawless. Everything was exactly the right size, and polished to perfection. The installers were absolutely expert craftsmen.
I highly recommend this business to you for both tile and countertops. They made a very difficult and confusing part of our project much more straightforward. We value their expertise and experience, and we would be glad to use them again for future projects, and to recommend them to our friends.
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Source:Yelp
Ken W.
Date: 2017-10-17 02:55:54
I was directed here by their sister company in Brooklyn to choose my countertop, where I found a beautiful, beautiful piece of quartz. They gave me very good service, making sure that everything was very satisfactory (although my wallet was sadly lighter) before we were done. Highly recommended.
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Source:Yelp
Kevin S.
Date: 2017-10-15 22:13:28
As far as working with contractors, I usually can't stand the whole experience. Rarely you can get things done correctly, as promised and on time. I worked directly with the owner and I have to say to my surprise. Things were simple and as promised. He walked me right through everything, even made recommendation on how we should size my new counter/breakfast bar. At the end of the day it was extremely competitive pricing. If you are looking to redo your kitchen counter top. This is by far the best place to start. I can't recommend them enough. Thanks to Richmond Granite they took and interaction I usually hate and turned it in to something I really enjoyed.
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Source:Yelp
Ed M.
Date: 2017-04-01 13:36:50
we shopped many granite places before finding Richmond Granite. we are very happy we did. from talking to Joe in the showroom to Mike the installer it couldnt have been better. There is no need to leave the island for granite. If you want personal service, great products and perfect installation, this is the place to go. period.
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Source:Yelp
Lorenzo T.
Date: 2014-10-29 13:53:12
Working in construction I see a lot of stone and high end finishes. Sometimes the hardest part isn't sourcing the stone, but finding someone who knows what they are doing when they field measure and install. That's why my buddy in the business referred us to Richmond Granite.
Since my family are all in the trades, it's nice to find a local family owned and operated business to use. I can tell you that they costumer service is always better when dealing with family owned. Frank the owner, tells me they can do almost any type of stonework you need, including but not limited to natural stone, marble, granite, limestone, and other hard surfaces.
We scheduled someone from Richmond to come field measure and give us an estimate based on the kitchen counter tops we had in mind. Easy and simple.
Ordered the stone and before we knew it they followed up to schedule the install.
The counters couldn't have come out looking better. Great work and very comfortable referring them to friends in the future.
I also like that they accepted credit cards.
If you need a personable and reliable stone contractor then Richmond Granite should be your first call if your in the Staten Island area.
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Source:Yelp
Liz R.
Date: 2013-02-18 15:39:46
Recently my aunt recently moved to NY and bought a home that had broken counters. We searched around for a granite company that was affordable and produced great work. We ran across Richmond Granite on a Google search, we used their instant estimator on their website, which was very easy and a great tool when you are like us and have no idea what you are doing.
We requested someone from the company the to come out, they did in a timely fashion. Walked us through the process and scheduled a time to come do the work.
They were beyond professional, great customer service, had tons of different options color wise and made this part of the move seamless.
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Source:Yelp
Anthony L.
Date: 2023-02-25 11:27:14
High priced nasty disrespectful incompetent individuals.
They couldn't even cut a perfectly square 48 x 25 1/2 countertop. Not only did they cut jagged and chipped edges, they cut the front 49" and the rear 48" .
When I called to make them aware of this their response was
If I don't like it to bad.
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Source:Yelp
Laura T.
Date: 2021-05-12 16:59:21
DO NOT USE THESE PEOPLE!! They have no clue as to how to measure countertops. Here's a picture of what they did they left me an inch gap between the wall and the countertop and told me to have my contractor put extra tile mastic to cover the gap. I fit my entire hand behind the countertop and they think tile mastic will fill this in. What a joke. Vinny who did the original measure hung up on me (real professional!!) offered me $100 in consideration. Half of a $3K job screwed up and they offer me $100. Word of advice go elsewhere.
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Source:Yelp
M C.
Date: 2016-07-21 14:51:30
Homeowners BEWARE!!!! We had recently renovated our kitchen entirely ourselves to ensure we got exactly what we wanted. The only aspect that we hired "Professional" help from was for our granite countertops. We explained EXACTLY what we wanted to make our kitchen complete, but was advised to trim down our measurements for our breakfast island. I regretfully listened to the owner of Richmond Granite.
When installation was complete, we were left with what one would consider to be a narrow ledge/surfboard type bar. A thin tabletop that 2 normal size plates can not rest on next to each other. When I questioned their "Professional" advice and asked why they chose to advise me away from my original width request, and to find a solution to their error in judgement, I was YELLED, SCREAMED, & CRITICIZED by the owner of this company. Rather than finding a solution, he chose not to return any phone calls and avoid us at all costs.
Look elsewhere if you are choosing to make this investment for your home!!!
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Source:Yelp
Christine N.
Date: 2015-06-12 14:12:22
Posting for my Parents who had a bad experience:
We dealt with someone who was supposed to be locating the 'perfect' piece of slab as per our coloring preferences. She said she knew exactly what we wanted and would find it. Weeks went by and when we called her she said she was on vacation and said WE had not been in touch. We reminded her she was supposed to be working on making calls to find what we wanted. She told us to come in that Saturday and showed us ONE slab that was nothing like we wanted. My husband went to a few places on his own and found the piece.. which we could have done from the start if she would have said she wasn't going to look. Long story short because they were not helpful we gave the business to someone else. They would not refund our deposit which is a joke as they did not hold up to their end of the deal.
I DO NOT RECOMMEND Richmond Granite unless you want to do the leg work yourself!
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Source:Yelp
Jack M.
Date: 2012-10-27 23:24:33
Description Of Work:
I had ordered a 10' counter for a Media Room. I went to Richmond Stone and Granite for the granite. I had bought granite before and was assured that they would make a template and install the piece correctly. 100% payment was demanded up front. When the person came to measure, he warned me that my piece was going to be very heavy and I should make sure they give him enough men to carry it. I called and was assured since I was less then 1/4 mile away they would send 6 men. I was then told that a template was not necessary. I specifically asked if it would be flush to the wall and was assured that they had been doing this for so long that I should trust them and once again I was promised that 6 men would arrive. They made an appointment and broke it 30 minutes after they were due to arrive. They rescheduled for the following week and I was promised one last time that everything would be fine.
Actual Work
. When they arrived only 3 men were there, they dropped the piece inside the truck causing several chips one of which was over 2" in diameter. I call the office immediately and spoke with Frank, the owner. I asked why the appropriate number of people were not sent as promised. He was rude and cursed at me, to summerize he said that I had no right to tell him haw many men to send and chips were a part of the business then he hung up on me. The installer told me that if he returned the stone they would just put the same patch in it as they would have in my home and they would surely drop it again. He promised me he would cut a new piece, a backsplash, they would cover everything. When they installed it, they would nowhere near flush, but again I was promised that the backsplash would fix everything and I would be called later that day. After two days I called and was told that they would get back to me soon. I called several days later and was told the same thing. After two weeks I called a thrid time and was told that they didn't know what I was talking about. I called the BBB and filed a complaint which they ignored receiving a rating of "F" in the process. I called my credit card company and I was sent an answer back from the credit card company with the response full of lies and saying I had never contacted them. I sent a regestered letter which they refused, I guess they are used to getting them. My wife called and they said they would fix the problem only after I sent them a letter saying they did nothing wrong. (well that was never going to happen). The woman said they are sued all the time and I should "knock myself out". So it's off to court I go!
Listen to me, never use this place whatever you do!!!!
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Source:Yelp
Elvira D.
Date: 2012-07-13 13:53:44
Highly dissapointed. I bought a granite countertop for my kitchen. 3 days after it was installed, water stains started to appear and not go away. I contacted the company who told me not to worry that it happens. They would come back and remove the stains and re-apply seal. After 3 to 4 attemps at applying products, stains only got worse and darker. Owner is now refusing to replace or refund. He is rude and has no customer service skills. There is obviously something wrong with the product. This company doesn't stand by it's product. If you plan on doing business with them, I would highly reconsider...
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Source:Yelp
j r.
Date: 2011-10-02 04:51:51
They dont stand by their product. I had a countertop installed. It turned out to be defective. Instead of fixing the problem I had to pay extra to have it fixed. They also have bad attitudes. Trust me - GO ELSEWHERE!
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Source:
FAQ About Richmond granite — Based on Independent Research
What materials can I order a countertop from Richmond granite?
During our independent research, we found that Richmond granite offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Richmond granite’s clients in New York City for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Richmond granite fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Richmond granite is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Richmond granite fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Richmond granite, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Richmond granite most often implement in New York City?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Richmond granite successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Richmond granite?
The company’s office is located at 236 Richmond Valley Rd, Staten Island, NY 10309, but its work is not limited to just the city of New York City. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Richmond granite work with?
Like many participants in our rating, Richmond granite works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Richmond granite often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Richmond granite have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Richmond granite has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Richmond granite offer any discounts on countertop fabrication in New York City?
Yes, based on the results of our research, Richmond granite offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Richmond granite in New York City?
According to the assessment of our independent rating, Richmond granite in New York City falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $5900$ at a rate of $70.74$ per sq. ft., and the cost using Carrara Morro quartz was $5500$ at a rate of $65.95$ per sq. ft. These prices turned out to be among the lowest of all companies in New York City, which allowed us to categorize Richmond granite as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Richmond granite?
Yes, according to our research, Richmond granite offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Richmond granite?
According to our independent research, Richmond granite in New York City offered one of the fastest fabrication and installation timelines for a stone countertop — just 10 business days. Acting as secret shoppers, our analysts contacted the company with a request for the fabrication and installation of a stone countertop measuring 83.4 square feet. A company representative informed us that the entire project could be completed in just 10 business days, which allowed us to categorize this contractor as having a fast turnaround time.
Please note that the timeframe quoted to our secret shopper may differ from what you are offered, as the production timeline depends on many factors — including project complexity, chosen material, and the company’s current workload. We recommend confirming the current timeline directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Richmond granite to prepare a quote for countertop fabrication and installation?
According to our research, Richmond granite in New York City prepared a project estimate within 10 days. After a phone call, our mystery shopper sent a request to the company’s representative, including a countertop project of 83.4 square feet, and received a detailed quote for the fabrication and installation of the countertop. This speed of response allowed us to classify the company as one with a very fast quote preparation time.
It’s important to note that the time required to prepare an estimate may vary depending on the company’s current workload, the complexity of the project, and the chosen material. We recommend submitting a request, calling, or messaging the company through our website to get a personalized quote and clarify the current turnaround time.
Does Richmond granite offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Richmond granite performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Richmond granite provide for its work?
According to our information and industry practice, Richmond granite, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Richmond granite in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Richmond granite. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Richmond granite is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Richmond granite know that you found them through the National Ranking Countertops Contractors!