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Mesa, AZ City Rating: We have identified this city as the primary city for this contractor.

RCS Countertops

since 1957

Examples of works performed by RCS Countertops

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About RCS Countertops — Ranked №6 Countertop Fabricator and Installer in Mesa, AZ

19.67

total score

The main rating value calculated from more than 30 indicators.
Exact value: 19.665455 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

RCS Countertops, founded in 1957, ranked number 6 in Mesa, AZ in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included RCS Countertops among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

RCS Countertops: Total Score & Key Ratings

The Total Score of 19.67 out of 100 achieved by RCS Countertops in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — RCS Countertops has a rating of 4.2 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.14 out of 5.

You can read detailed information and evaluations from our independent research of RCS Countertops’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact RCS Countertops directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about RCS Countertops

Three generations of the Rushton family have operated RCS Countertops, which is currently headed by Nick and Casey Rushton. The business has been a full-service general contractor since 1957, and it takes special care to offer you high-quality countertops at a reasonable cost. They provide a wide range of products and services to fulfill your needs, whether you're remodeling your house or building a commercial building and need cabinets or countertops. They only use certified products that meet the strictest standards. This enables them to create lifetime-quality granite countertops. Additionally, they work with laminate and quartz countertops.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

0.1

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0.138889 out of 5.
criteria: 10

Staff friendliness

0

No Data

Staff Expertise

0

No Data

Company Age

5

Legacy

Own Office

0

No Data

Own Production

0

No Data

Veterans Discount

0

No Data

Production time

0

No Data

Deposit Level

0

No Data

Quote Time

0

No Data

Affordability

0

No Data

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of RCS Countertops

Small business

Delivery

Onsite services

Wheelchair accessible entrance

Wheelchair accessible parking lot

Service guarantee

Credit cards

Accepts Credit Cards

Open to All

Countertop store

Bathroom remodeler

Construction company

Contractor

Granite supplier

Kitchen remodeler

Marble supplier

Tile contractor

Reviews about RCS Countertops

All (9)

Google (8)

Yelp (1)

Source: icon-google Google
avatar

Cathi

Date: 2020-08-18 16:37:34

RCS was unreliable. Job was slow to deliver. Cuts were inaccurate. One counter was not delivered with the order and RCS took about a week to finally get the missing piece of granite cut and delivered. Installers were very good but failed to put up plastic sheeting when they were cutting granite in the kitchen, thus making the entire house dusty. I would not recommend them...After reading my original post, RCS countered that there were design changes. Not true. All measurements were taken by their man at the outset of the job and nothing was changed after that. Perhaps they have issues with the measurer. My original post stands.

Source: icon-google Google
avatar

Lisa Bultman

Date: 2018-04-15 15:12:26

The customer service provided by Nick and his team have been horrible. From damaging our new cabinets to forgetting to glue the countertop down to unprofessional workers. I would go with someone other than RCS. I hope they take this review and redeem themselves going in to the future. They deserve to have great success however their business skills need improvement. Their exact words...”we make mistakes too” THEN FIX THEM!!!!

Source: icon-google Google
avatar

nancy gibson

Date: 2020-01-13 03:01:33

We’ve been waiting for our countertop install for close to 2 months. They’ve cancelled the install appointments 3 different times because “they need to order parts”. Seems like in the 2 months they have been working on our small job they would have the knowledge of what “parts” they need. They will only install on Saturday which seems so odd to me. Very poorly run company with no regard to working with the customer. I would not recommend this company at all.

Source: icon-google Google
avatar

William h Barney

Date: 2020-08-13 21:55:15

I have to say I’ve use many services for countertops and cabinets. But I’ve never met a better team than Leah And Vera. There communication is on point easy to work with and very understanding. The installer are awesome don’t know if I will ever go with another company. Thank you guys for your awesome work keep it up.

Source: icon-google Google
avatar

Anthony Thrailkill

Date: 2024-04-26 06:08:13

Was in a bind on a small remodel. Needed a 36”formed on both sides top in 2 hrs…I’m a pro woodworker/trim guy but had no experience with countertops… called RCS and did business with Nick. Absolutely fantastic service. Amazing company. I’ve been in in the trades for years and delt with the rigamorole of high pressure sales types and jerks… you will not find that here. Prices are beyond fair and service is top notch. Just buy from these guys. Can’t wait to do a job where I need to order custom stuff from them. Can’t praise them enough.

Source: icon-google Google
avatar

Kelly Sorenson

Date: 2020-06-03 22:15:59

RCS completed a rebuild of a bathroom vanity for us. Our initial appointment to have someone come out and take measurements was scheduled for May 8th. The project manager was a no call no show, and while I understand that situations arise, someone should have contacted us to let us know he wouldn't be out for his appointment. On May 9th, he came out and measured the vanity. He advised that they were very busy and it would take a few weeks to have the vanity rebuilt, however he also assured us that since it was such a small project they would not remove the existing vanity until the day before the install of the new one. On May 19th, our vanity was removed. Over the next 2 weeks, we were told different dates of install just to have them cancelled at the last minute. I was honestly surprised when the installers showed up today (June 3rd) because of the prior cancelations and again, the lack of communication as I was not provided any kind of timeframe for when to expect them. The cabinet does look very nice, I just wish the experience with RCS was better and mostly I wish my family hadn't been without a useable bathroom for 2 weeks unnecessarily.

Source: icon-google Google
avatar

Alma Yamamoto

Date: 2019-01-24 20:06:07

The whole team delivered exceptional work from quote to installation, billing and follow up. They installed counter tops at my home and my office and I will use their services again in the future.

Source: icon-google Google
avatar

Peter

Date: 2018-09-24 04:38:28

Been meaning to write a review for these guys for a while. They redid my whole dental office and did an outstanding job. Cabinetry was great and if we had a few issues here and there after the fact they came out immediately and help make the necessary adjustments. I would highly recommend them to other people. Casey was great and easy to work with. It’s been almost a year since they put cabinets in my whole office and they’re still in great condition.

Source: icon-google Yelp
avatar

C T.

Date: 2023-07-17 22:43:24

Just run of the mill shop. I've shopped around for many new remodel projects and didn't see anything new, stylish or trendy. Somewhat poor customer service as well.

FAQ About RCS Countertops — Based on Independent Research

What materials can I order a countertop from RCS Countertops?

What types of spaces does RCS Countertops fabricate countertops for?

What shapes of kitchen countertops does RCS Countertops fabricate?

What countertop design styles does RCS Countertops most often implement in Mesa, AZ?

What is the service area of RCS Countertops?

What types of clients does RCS Countertops work with?

Does RCS Countertops have its own countertop fabrication facility?

Does RCS Countertops offer any discounts on countertop fabrication in Mesa, AZ?

What is the price category of RCS Countertops in Mesa, AZ?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from RCS Countertops?

What is the fabrication and installation timeline for a countertop at RCS Countertops?

How long does it take RCS Countertops to prepare a quote for countertop fabrication and installation?

Does RCS Countertops offer cutouts for sinks, cooktops, or other elements?

What guarantees does RCS Countertops provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on RCS Countertops. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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