Rainbow Stone Chula Vista Store

Q: What materials can I order a countertop from Rainbow Stone Chula Vista Store?

During our independent research, we found that Rainbow Stone Chula Vista Store offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Rainbow Stone Chula Vista Store’s clients in Chula Vista, CA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025. If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.

Q: What types of spaces does Rainbow Stone Chula Vista Store fabricate countertops for?

According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities. Thanks to its experience, Rainbow Stone Chula Vista Store is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.

Q: What shapes of kitchen countertops does Rainbow Stone Chula Vista Store fabricate?

Our rating analysts thoroughly reviewed the portfolio of completed projects by Rainbow Stone Chula Vista Store, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar. The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.

Q: What countertop design styles does Rainbow Stone Chula Vista Store most often implement in Chula Vista, CA?

Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country. Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Rainbow Stone Chula Vista Store successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.

Q: What is the service area of Rainbow Stone Chula Vista Store?

The company’s office is located at 3451 Main St Suite 101-104, Chula Vista, CA 91911, but its work is not limited to just the city of Chula Vista, CA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities. If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.

Q: What types of clients does Rainbow Stone Chula Vista Store work with?

Like many participants in our rating, Rainbow Stone Chula Vista Store works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed. For interior designers and contractors, Rainbow Stone Chula Vista Store often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.

Q: Does Rainbow Stone Chula Vista Store have its own countertop fabrication facility?

As part of our independent research, we attempted to determine whether Rainbow Stone Chula Vista Store has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information. The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.

Q: Does Rainbow Stone Chula Vista Store offer any discounts on countertop fabrication in Chula Vista, CA?

Yes, based on the results of our research, Rainbow Stone Chula Vista Store offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects. We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.

Q: What is the price category of Rainbow Stone Chula Vista Store in Chula Vista, CA?

Unfortunately, as part of our independent research, we were unable to obtain pricing information from Rainbow Stone Chula Vista Store. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation. We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.

Q: Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Rainbow Stone Chula Vista Store?

Yes, according to our research, Rainbow Stone Chula Vista Store offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop. To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.

since 2006

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Examples of works performed by Rainbow Stone Chula Vista Store

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About Rainbow Stone Chula Vista Store — Ranked №5 Countertop Fabricator and Installer in Chula Vista, CA

43.35

total score

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Rainbow Stone Chula Vista Store, founded in 2006, ranked number 5 in Chula Vista, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Rainbow Stone Chula Vista Store among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Rainbow Stone Chula Vista Store: Total Score & Key Ratings

The Total Score of 43.35 out of 100 achieved by Rainbow Stone Chula Vista Store in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Rainbow Stone Chula Vista Store has a rating of 4 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.15 out of 5.

You can read detailed information and evaluations from our independent research of Rainbow Stone Chula Vista Store’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Rainbow Stone Chula Vista Store directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Rainbow Stone Chula Vista Store

It manufactures and installs high-quality solid surfaces in the Chula Vista area. The experts at this organization pay close attention to customers' specifications so that they may create faultless granite and quartz countertops. They provide low-priced countertops and free in-home consultations, as well as measurements and pricing estimates. Stone is also an option for kitchen countertops, outdoor bars, outdoor kitchen islands, and closet tables. Because of the positive feedback of buyers, we've added to our database countertopscontractors.com

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Customer Feedback Score

4.0

reviews: 67

Google

4.8

reviews: 18

YELP

3.7

reviews: 49

Facebook

n/a

reviews: n/a

CoCo

n/a

reviews: n/a

Mystery Shopper Report

2.2

criteria: 10

Staff friendliness

Very Good

Staff Expertise

Very Good

Company Age

To order

Bathroom

To order

Outdoors

To order

Commercial

To order

Fireplaces

To order

Sill rail

To order

Additional benefits of Rainbow Stone Chula Vista Store

Small business

Wheelchair accessible entrance

Wheelchair accessible parking lot

Credit cards

Debit cards

NFC mobile payments

Accepts Credit Cards

Open to All

Wheelchair-accessible car park

Wheelchair-accessible entrance

In store shopping

Countertop store

Reviews about Rainbow Stone Chula Vista Store

All (60)

Google (11)

Date: 2024-03-15 03:47:23

Rainbow stone is great. I rehab a lot of homes and apartments. They have a good selection of cabinets and counter tops. Adriana is great at designing a space when you give them the measurements of kitchens, baths, etc. They are quick to respond. Their pricing is very fair. Definitely recommend them!

Source:

Google

Kris

Date: 2022-11-24 04:44:54

I had a horrible experience with contractors (read my other post), but the best part of my entire renovation was each time I worked with Rainbow Stone. When I wanted to design my kitchen, all I had to do was bring in the measurements. I sat with the fantastic sales people and they worked it all out with me and had a 3D design and cost within an hour. All extras and minor details were included. Later, when my contractor tried to screw me out of more money to do the counter tops, I went back to Rainbow Stone. They did an amazing job. Their installation team were true artists. We went with natural stone and they showed us the slabs and layer out exactly how all the veins would line up. They gave options and made sure we were happy before they did anything. They did amazing. I highly recommend Rainbow Stone. The service, options, quality, and price is the best in SoCal.

Source:

Yelp

Melissa N.

Date: 2025-06-16 22:07:12

Showroom was not overwhelming at all, Layla was kind, professional and knowledgeable. She had us in and out once we settled on a piece. Will definitely come back for our kitchen

Source:

Yelp

Elisa A.

Date: 2025-01-11 01:40:32

Danitza was amazing, she was able to walk us through the cabinet purchase and countertop. We told her we were on a time crunch and she delivered and got it installed over a week ahead of time! We love the cabinets, great quality and would highly recommend them! Thank you Rainbow Stone

Source:

Yelp

M M.

Date: 2024-02-20 02:31:03

I recommend Rainbow Stone in Chula Vista for reasonably priced counter tops. May did a great job putting together the estimate for our kitchen counter tops based on photos and dimensions I brought to the store. Arnulfo took care of the demolition and Juan installed the counters. Everything went as planned and the counters look great!

Source:

Yelp

Mayra B.

Date: 2023-08-28 19:35:52

May was amazing. Install with Adolfo was easy and flexible. I recommend. No issues. I bought 6 slabs and they did a great custom job!

Source:

Yelp

Lani M.

Date: 2023-08-10 20:26:44

Rainbow Stone is one of the most professional and easy companies I have used. We visited the Main Street store which has a huge selection of slabs and fair pricing for sinks. Employee May was patient and helped us select the right materials for us. Most of all, the installer Arnulfo and his team communicated well and did an outstanding job. This is the third time we've used them and wouldn't hesitate to use this company again.

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Yelp

Michael G.

Date: 2023-06-17 22:07:39

May & Yan were so good, kind & helpful as I was looking for items to buy and even when I went back to purchase. They have good quality products and great customer service too from all workers at this store. I definitely will be returning and recommend them to everyone.

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Yelp

Osbaldo C.

Date: 2023-05-04 03:31:42

We had a great experience from the beginning to the end. The lady we worked with was accomodating to our time schedule, and the installers were very professional and efficient. I highly recommend this business for everything from sales, customer service and prices.

Source:

Yelp

Kris S.

Date: 2022-11-24 04:56:06

Source:

Yelp

Yung K.

Date: 2022-04-06 05:49:21

I shopped around and had absolute sticker shock when I received countertop quotes from Home Depot and Lowes. A friend recommended Rainbow Stone and I'm happy to have found this place. The selection is great and the prices are more reasonable. I can't speak on the quality until I've had more use on the countertops I had installed but so far they are beautiful and seem well made. Ernie (I think his actual name was Arnulfo but he said to call him Ernie after I butchered the pronunciation) and his crew did the installation and they did a fantastic job on the quality of the work. He bookmatched the edges of my island and the joints on the countertops were minimal because he chose the cuts in areas where it minimized contrast. There were some scheduling issues but overall the quality of the work was worth the wait.

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Yelp

Fernanda M.

Date: 2022-02-13 02:35:41

I would just like to say that YanYan there is amazing! She has sooo much patience and knows her information. We were going back and forth on sizes and we valued her input on everything. They have good selection, good prices and delivery times with covid are as expected. She went back and forth with us through email but as always very patient and very helpful throughout this whole process.

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Yelp

Lisa V.

Date: 2021-12-11 04:42:17

Rainbow stone is the best. Highly recommend. After doing our kitchen counters we decided to do the bathrooms too. Beautiful

Source:

Yelp

Chel Rodel M.

Date: 2021-09-03 17:14:01

The manager, Yanyan, was very helpful and made the whole process easy and very quick. The pricing was very good. Arnulfo and son did the installation and kept their work very professional. Demolition was quick and work was very clean. You can tell they really cared about their work and even made some suggestions on how the tile could be used. Overall great experience and would recommend.

Source:

Yelp

Very W.

Date: 2021-08-14 22:53:07

I wish to compliment YanYan Qin, my sales rep at Rainbow Stone, Chula Vista. What outstanding customer service and terrific advice! I had visited about 15 stone/prefabricated warehouses around San Diego County. YanYan offered the politest, best, efficient service of anyone. I recommend Rainbow Stone for your prefabricated slab needs. What an awesome selection and attentive staff!

Source:

Yelp

Bahar B.

Date: 2021-02-18 23:59:25

Date: 2020-09-12 19:42:56

Adriana was amazing to work with. She was very helpful, knowledgeable and prompt. She stuck with me through all my changes and was super patient. Arnulfo and sons was the team that actually did the demo and installation of my counters. OMG! They were just as wonderful to work with. They were a tad late... BUT they finished in one day! They were very neat and clean. They left no damages and even fixed a misunderstanding on the plans. I'm sure he he was wasn't thrilled about it since they were packing up to leave. He made sure I was MORE than happy and in Love with my new countertops and sink.

Source:

Yelp

Vanessa R.

Date: 2020-08-26 01:10:16

As soon as we walked into Rainbow Stone Chula Vista we were greeted with the nicest staff ever. They had beautiful cabinets that we picked for our kitchen remodel. We browsed the quarts selection (and I mean there were so many beautiful pieces to choose from!) and found the perfect match for our cabinets we chose. From beginning to end our shopping experience was wonderful. They patiently answered all of our questions and treated us so well. There are so many beautiful products to choose from and I would highly recommend them. Their prices were very reasonable and the staff was knowledgeable and a pleasure to work with.

Source:

Yelp

Noel A.

Date: 2020-08-01 22:58:08

I went into their Chula Vista store/warehouse and was not pressured by any sales person. We browsed through all the stones to meet our needs for our bathroom counters. Once we had a stone picked out, we went back into the office, gave my dimensions, got an estimate, and proceeded with moving forward. We opted for a full demo and installation of quartz countertops and sinks only. I am pleased with the service provided from start to finish including the price and timeframe.

Source:

Yelp

Neecole B.

Date: 2020-07-28 02:16:26

Thought I'd take a few seconds to praise Rainbowstone "Chula Vista office" location... Just had Granite kitchen countertop installed, "simply outstanding " ! Installation crewmen were very detailed and extremely neat in my home.Pricing was as always with Rainbowstone, discounts given and quality merchandise to choose from. Excellent job,caring customer service,great pricing , and job completed on time.. Thank you Rainbowstone Chula Vista office ,I'll see you on my next purchase and tell anyone I know looking for cabinets,countertops,sinks,etc... Mr. Neecole Brooks Senior Home Inspector Xtermite Inc.

Source:

Yelp

Rob G.

Date: 2020-07-24 17:11:24

I really appreciated that the staff wore PPE while we were shopping for our vanity countertop and took their time while showing us their products. They asked for a weeks notice for the fabrication but were able to accommodate our request on the following day. I would recommend this business to our friends and family.

Source:

Yelp

Christine A.

Date: 2020-07-18 19:27:44

Thank you Rainbow Stone Chula Vista. They have a vast selection of stones to choose from and their customer service was amazing. The staff is highly knowledgeable and helpful. Adriana, Oriana, and Jesus were extremely patient and kind. I highly recommend Rainbow Stone in Chula Vista.

Source:

Yelp

Deborah M.

Date: 2020-06-12 22:45:17

I am so happy to let the public know that rainbow Stone in the Chula Vista had the most amazing customer service and the quality and the selection is amazing for the quartzite countertops that I got thank you so much please highly recommend everyone come see them you will not be disappointed ! Make sure and check in with Adriana she's awesome and the help inside are also very knowledgeable about their products

Source:

Yelp

Adam W.

Date: 2019-04-25 23:52:33

My wife and I went to Rainbow Stone and met with David, who was very helpful throughout the process. Antonio and his crew were able to come and remove the old countertops in the kitchen and bathroom and replace them with the brand new quartz and it was amazing. Fantastic help on both ends.

Source:

Yelp

Lisa W.

Date: 2019-04-20 21:01:54

We remodeled our kitchen and needed countertops. We shopped at many places in San Diego but always came back to rainbow because of the selection AND better prices. We chose the bianco antico granite and we could not be happier. We bought the 3 slabs, picked out the ones we wanted, scheduled a day for the installers to measure and they installed the next day after the measurements; a day early!! If we ever need countertops for a future project we will definitely be back!

Source:

Yelp

Tyson D.

Date: 2018-01-17 01:41:35

This place has many, many options at great prices. I bought 3 slabs for my new kitchen. They look wonderful in the remodeled kitchen. Thanks.

Source:

Yelp

Jesse R.

Date: 2017-11-15 22:25:42

Thank you very much for the helfull assistance. This place has avery large selection of granite slabs to choose from. Thank you for helping my customers out with there stone selection for there kitchen.will recomemd this place a million times.

Source:

Yelp

Charles M.

Date: 2016-09-14 23:26:18

Great selection to choose from, great customer service. Installers did excellent work also. I recommend

Source:

Yelp

David W.

Date: 2015-11-14 20:58:49

Thanks to everyone at Rainbow Stone in Chula Vista for their help in choosing quartz slabs for our kitchen and bath remodel later this month. It's always tough making a final decision on something as permanent as your kitchen countertops so we really appreciated when the staff at Rainbow Stone let us look through their inventory of 20 slabs in our pattern to find the exact right three. It was "above and beyond" service--thank you!

Source:

Yelp

Rory R.

Date: 2019-04-14 13:13:22

I need a couple of slabs to complete my project. The previous homeowners purchased their existing countertops here, so I'm obliged to do the same if I want the countertops to match. I went in and found the customer service to be no worse than what you'd expect at any other trade store. I have no experience with their warehouse or returns department, but I don't anticipate any problems.

Source:

Yelp

Clayton F.

Date: 2017-11-13 21:58:59

The best prices. If you need a countertop for your kitchen or bath, its tough to beat their price. The quartz countertops come with the edge already attached. So you don't have to choose what kind to use or have to pay extra for it. I spent a lot of time looking at the different colors and thinking it through. So that there would be little room for mistakes. The installers did a great job. But I had studied the plans and cuts and seams beforehand; to minimize any questions. I would tell you to be prepared for the whole job before you say yes. As you should know about any irregularities with your room and how these quartz counters do not fit like your old tile did. This material is harder than granite. Which is a plus for you, but with their low prices, cutting a new piece will bring about some tension between you and the installers and sales people. Their selection is big, but not like some others. Though it is nice to pick out your own piece right there. Not having to order it and then wait a week for it to come in. Its right there on the warehouse floor. They do not provide product samples. So, you'll have to take a sample of your own kitchen color to their place for matching color.

Source:

Yelp

Jason P.

Date: 2015-11-30 03:24:46

The final project looks amazing! I would have given more stars had it not been for the installation. The installers were late, messy, and unprofessional. However, David (the manager) was helpful in resolving our concerns. New location was convenient and had a good selection of stone.

Source:

Yelp

Andria S.

Date: 2017-10-04 23:14:22

I was referred here by my dad who used Rainbow for his kitchen. This place by far had the best prices and selection I found. That is why I gave it 2 stars. However, that was the only good part about this place. Once I paid and scheduled things went down hill fast! The whole installation they said would take about 3 hours the installers were going to come at 9 so I took 1/2 the day off. they didn't show up till after 1. Once he finally did show up they tried to tell me the 3 slabs I bought wasn't enough to do my project, a 10x10' kitchen! Once the project finally started the installer said he could only work for a couple of hours because he had to pick up a family member. He left at 5 pm and said he would be back the next morning. At noon he still hadn't arrived so I again called the manager David. He showed little or no concern about my time and their commitment to the customer. At about 3:30 he showed, but could only work till 6 pm because he had a party! I couldn't believe the audacity of these people. The three hour job was now going into day three. They showed up on Sunday to cut the slab for the outdoor sink and ended up cutting wrong, even after I told them several times not to center it and drew them a picture! I had bought butcher block for one end. When I called the manager he said there was nothing he could do about the mistake since it was cut. He would not replace the slab to make it correct! Now I'm stuck trying to figure how to fix THEIR Mistakes!! The manager David showed the absolute WORST CUSTOMER SERVICE EVER! THE INSTALLERS ARE HORRIBLE!!

Source:

Yelp

Jauhn H.

Date: 2025-02-12 19:53:51

Inquired about having an inch trimmed off a 36" lip of custom cabinet laminate cabinetry from a beautiful 1999 remodel to fit a new fridge size. "You should call a handyman. We don't do that kind of thing. Liability." So Basically, if it's not a big job they're not willing to help someone out from the Chula vista community? Not asking for a service for free. Asking for a simple professional alterations to a cabinet. Lame. Someday I'll want a new kitchen cabinet for one of my 6 properties that need modernizing. Won't be calling this place with the dismissive secretary.

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Yelp

Crystal E.

Date: 2023-07-07 01:57:29

The communication at this company is horrible. Not only were we told our granite would be installed within a couple of days it nearly took 3 weeks all because the installers didn't communicate with the staff. now when the installers came into my home to install the granite they assume that I did not understand Spanish little dI'd they know that I understand Spanish, and they were downright disrespectful and disrespecting me in my own home. I will never go to this company ever again. my grandparents decided to go and give them a chance but the sales rep said they didn't want to help my grandparents because of the interaction I had with them. rude sales rep

Source:

Yelp

R P.

Date: 2022-07-09 15:22:01

We were looking to replace our kitchen cabinets and countertop and went to this place because of a recommendation claiming good service. But we were disappointed and misled by the information given by the store manager during our multiple visits before we placing an order. We asked how long would the cabinets arrive after we placed an order and was told two weeks. We inquired about demolition/installation costs for cabinets and countertop and possible installation time. The price for the project seemed reasonable and before placing the order we were required to have measurements done by their contractor with a non-refundable fee. We scheduled for measurements and the contractor did not show up on scheduled time. I called back to find out what happened and was informed that manager forgot to contact contractor for the appointment, thus we had to reschedule. The following day, the manager contacted us to apologize for the mishap and proceeded to tell us that installation time would be delayed due to again, miscommunication between manager and contractor. We had to reconfigure other projects going on in our home to accommodate the new installation of these cabinets/counter top. Before making an initial payment, which required costs of material and labor, without a contract. We learned from manager that all the materials needed for our project were not all available and substitutions on cabinet size would have to be made to satisfy the space and other items in the order were out of stock for a minimum of six months. The manager suggested that we could change the order for those out to stock items. The options available were not appealing to us because it would change the way we had envisioned our project to go. We noticed there were too many negatives in this process before install that led us to not place an order and wonder what would have happened if we had gone forward with this project. Although the price for the project was attractive, we felt that we wouId have spent more money with unforeseen problems during the project and that this company would not be responsible for since there was no job contract. I did request for a partial refund of initial measurement in good faith but was immediately denied.

Source:

Yelp

Miriam V.

Date: 2022-02-16 18:00:38

Horrible Service! - Better options elsewhere but they don't show true colors until you've paid!

Source:

Yelp

Marnel H.

Date: 2021-10-13 17:54:57

It has been over 3 months since we ordered our cabinets with really poor communication and updates for one specific part/cabinet that is still missing to complete our kitchen. We were told 3 weeks from time of purchase, then another month after that, then when no further communication happened and multiple times coming to the store to get clarification, we followed up again just to get status. We were told another date. Initially the service was great, it was speedy but if you're following up for missing items and there is no accountability by staff/managers, we absolutely regret coming here. Especially since the staff member forgot to order a piece not just once but multiple times. How are we as consumers to know what to order for our kitchen? This is YOUR job and not ours to figure out. If a customer requests management follow up, it should not take this long and more importantly, someone above the store manager should be dealing with these issues because obviously, the staff are just passing the buck to others to not deal with it. You're in the profession of customer service and sales. You already took our money with no way to mitigate or resolve things. One piece of our cabinet is still missing today and our last update was supposed to be on September 24th. It is almost 3 weeks from that date and no response again. We've e-mailed and called. Called again today and they said, the manager was off (again). I understand we are in COVID times and supply chains are delayed, but please and absolutely do not overpromise. We have been more than patient and. just need them to communicate appropriately & effectively especially when a response is solicited. This is unacceptable.

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Yelp

Laura E.

Date: 2021-09-15 17:05:55

If you want to spend a lot of money for someone to come in and ruin your brand new $4,000 range while demoing your counters and then refuse to replace the damaged parts, THEN LOOK NO FURTHER!

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Yelp

David E.

Date: 2020-03-30 16:14:46

Purchased material, tried picking up a week ago and they were closed, as they should be considered our current pandemic with COVID-19. My problem is that assured my countertop installer, who went to the store b4 they shut down, that they would re open in a week. I relayed that info to my client who is expecting their tops to be installed today. They're still closed! They should have at the very least have a loader at the store for those clients who have already purchased their material. This can easily be achieved while maintaining social distancing!

Source:

Yelp

Frederick L.

Date: 2019-08-26 06:25:21

I am not a complainer, and this is my first Yelp review. Although we are happy with how the project turned out (the stone looks beautiful), the scheduling, service and installation were challenging from beginning to end. The ladies in the showroom were very nice and helpful, however the manager, David was not. The original price I was quoted from another salesperson (in writing) was increased once he took over the transaction. His recommendation of seams on the diagonal were not good, a mistake that the installation foreman luckily corrected. The bar top required bracing, but I was told that the installers would not do that, which was surprising. I purchased the braces myself and ended up having to install them myself after the installers refused to do it. The worst part was when the electrical on an entire wall was accidentally knocked out during the installation of the backsplash. This, in itself was not such a big deal, anything can be fixed, but David's response was "we don't do electrical," and "how do I know you are telling me the truth?" I explained the situation to him and he did not believe me, even after I told him everything was new and working when the installation crew was working there all day... they were using the lights and outlets during the installation! He refused to accept any responsibility and was very rude and unprofessional over the phone, including not following up or returning my calls, essentially ignoring the problem. Fortunately, the installation foreman was a great guy and had a friend who was an electrician who volunteered to come out and troubleshoot and repair the problem... which was quick and simple (some wires were accidentally pulled loose during installation). He came out that evening and fixed the problem for us... no thanks to Rainbow Stone management! If it wasn't for this favor, I would have had to call an electrician and pay for the repair, and be without electricity in my kitchen for who knows how long. Lastly, there was quite a bit of glue left on the finished surface of the stone after the crew had left, which I had to remove myself with a razor blade. This should have been a routine part of the installation and part of the clean-up. It wasn't. In general, the clean-up was really bad. The countertops do look great... but the service was bad, and communications with the office manager were horrible. He does not understand the meaning of customer service and was really offensive. Beware!

Source:

Yelp

Steven C.

Date: 2019-02-12 21:21:36

I selected and fully paid for two pieces of prefabricated quartz along with the accompanying two pieces of 6" backsplash. I watched as the employee placed stickers with my name on the quartz pieces I selected. When my contractor went to pick up the material, Rainbow loaded his truck. Thankfully, my contractor was heads up and noticed the backsplash had not been loaded. When he asked about the two missing backsplash pieces, he was told the pieces were out of stock. Again, these were pieces that had already been bought and paid for, and literally had my name on them. I drove over to personally speak with staff. I was offered a $20.00 discount for the missing pieces, and I could take the slabs I had paid for, or I could get a refund. I was nearing the end of my project and just wanted my kitchen to be finished, so I took a look at in stock items. I was offered the "opportunity" to purchase different quartz slabs for over $400 more. When asked if I would get any discount to make things right, I was told "No". Are you kidding me? You just screwed me by somehow giving away the product I bought and paid for, and and now want me to pay you even more money? I took a full refund and purchased at another store, forcing me to wait another two weeks for my product to arrive. The customer care and service here is awful. Take your business elsewhere.

Source:

Yelp

Dan R.

Date: 2019-01-17 14:16:44

They charge a re-stocking fee if you ever try to return anything and they're far more expensive than other places. Don't go there, shop around.

Source:

Yelp

Abel H.

Date: 2018-08-09 19:19:22

I hate dealing with the guys in the office. Not the best customer service. Not to mention the language barrier. The guys in the warehouse seem to always be on break and take forever to load.

Source:

Yelp

Heather D.

Date: 2017-09-17 22:54:10

Horrible service - would give a ZERO if it was possible. After working with Rainbow Stone for nearly a month planning our kitchen and bathroom remodel, which included providing our address downtown the very first day and driving all the way to Chula Vista to provide my credit card for the deposit (which they charged over $2500 and have not yet refunded), they told us 2 days before our scheduled installation that they will not do the job because we live Downtown. This is after they had done two other kitchen and bathroom remodels for us in Downtown (yep, we were loyal customers) in the last year. If they no longer take jobs in Downtown, you'd think they would look at the address the day you gave it to them to see if it was in their serviceable area, so as not to waste their own time or our's. Nope, he waited until 2 days before our installation to call and tell us he was not doing the job...then he says if we pay $200 extra dollars he may be able to convince his installers to go Downtown. Feeling like we were being raked over the coals, we negotiated down to $150 extra (which we still felt was wrong but needed the job done). We arranged parking for the installers in our assigned spaces in the parking garage, met the installers there and showed them where they could cut the stone, and even spoke with a parking cop in front of them to verify that they were allowed to park in an off-street dirt parking area to cut the stone since they were not wanting to do it where we suggested (she told them yes, that they would not be ticketed). They refused to do the job and left. Now we have wasted a month, and have to start from square one. The rest of our remodel is complete and this was to be the final step. Will NEVER use Rainbow Stone again, nor will we ever recommend them (we had referred them in the past). Unexcusable.

Source:

Yelp

Seth S.

Date: 2017-03-02 23:39:24

David is the manager at this location and has not been able to help with any of the issues that have come up with his install team. We originally purchased a farm sink and 4 full slabs from this location and we were told they would install everything in one day. Wow sounds great..... Well just as I though it didn't happen that way. We ended up canceling the sink order from them and purchased a larger one from another location due to Rainbow stone only had one selection of a farm sink, no fault of theirs. Either way we would still want everything installed right? Install day: Installation team arrived 2.5 hours later then scheduled. Then say they can't install the farm sink. After calling and talking to the sales person and the manager David they now say they don't install sinks. What? You told me that you would install everything the day I purchased all the products from you? No we don't install sinks. She has it written on a piece of paper here that she told you we would not install the sink David says. I told him I could write something on a piece of paper right now that says she told me they would install it if that would make him feel better. After a huge debate with David he said he will try to find someone to install it but I would have to pay for the installation. Ok no problem, originally it was going to be free install of sink but I am sure the markup hid the install fee of the sink. Well David didn't find anyone and I ended up installing it later that night. The installers did a good job on what they could install without the sink there although they told my wife they would come the next morning and finish it if the sink was installed. The next morning my wife calls the installer to confirm again they are coming that morning and to let them know that we did in fact have the sink installed and we are ready for them. We were told then by the installers that they were coming later that morning. It is now 3:30 pm the second day and no installers are to be seen. Now the sales lady at Rainbow Stone say the installers wouldn't be back to finish until the 3rd day. My tile guys are trying to finish the floors and are waiting for the countertop people to come and finish so they can finish the tile. So my tile guy has to wait to finish the floor another day. Costing me more time, money and headaches. Well Rainbow Chula Vista I will now be telling everyone I know to not do business with you and what a non0organized company you are and how your sub-contractors push your jobs to the side.

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The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Rainbow Stone Chula Vista Store. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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3451 Main St Suite 101-104, Chula Vista, CA 91911