Quality Stone Concepts
since 2007
Examples of works performed by Quality Stone Concepts
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About Quality Stone Concepts
total score
Exact value: 70.576464 out of 100.
Quality Stone Concepts has been providing countertop installation service since 1997. For this time the business has recommended itself as one of the best countertop companies. Quality Stone Concepts has its own warehouse facility in London Bridge Road, Virginia Beach, VA. There are materials for countertops of 250 colors and for any budget. Designers of the company will make you an individual project for a kitchen or vanity countertop. Your ideal countertop may be from marble, glass or quartz. It doesn’t matter, because Quality Stone Concepts will meet all your needs and preferences. The company deals with 5 different subcontractors, it helps to save your money.
Customer Feedback Score
reviews: 115
YELP
reviews: 31
reviews: 36
CoCo
reviews: n/a
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Contact Quality Stone Concepts for a Free Estimate
1373 London Bridge Rd, Virginia Beach, VA 23453
Additional benefits of Quality Stone Concepts
Small business
Delivery
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Service guarantee
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Free Wi-Fi
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Accepts Credit Cards
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Countertop Installation
Cabinetry
Countertop store
Cabinet store
Reviews about Quality Stone Concepts
All (50)
Google (12)
Facebook (6)
Yelp (32)
Joyce Creel
Date: 2024-04-25 20:49:38
QSC staff are a rare group. Their workmanship is stellar. Their professionalism and warmth towards their customers is refreshing and appreciated. They communicated every step of the way and followed through exactly as communicated. No surprises! The installation experience was also excellent! I will definitely use them again.
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Marjorie Newberg
Date: 2023-04-04 20:31:17
We highly recommend Quality Stone Concepts! Everyone there is fantastic! Ryan was amazing to work with, his customer service won us over from another company! He made excellent recommendations, did his best to accommodate our schedule and budget, and was always quick to respond. When we met in person, he took the time to personally walk us around the showroom and answer all our questions. Top- notch customer service from everyone! This company believes in quality and craftsmanship as the name suggests. Their efforts to source ethically and limit wasting material was impressive, and their ability to pass on savings to the customer was greatly appreciated! We also loved the technology used to show exactly how the counters would look before making cuts, so that we could feel confident about the install. Our counters turned out beautiful! We have only 2 seams and they are hardly visible, and the veining is lined up very nicely. I also really appreciated the care they took not to damage our floors and cabinets. All around fantastic experience! Thank you so much!!
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Igor
Date: 2023-01-29 02:17:40
We are very pleased with the quality of the cabinets and equally impressed with the quality of workmanship of the installation team. We would highly recommend this business to anyone looking to renovate their kitchen.
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Annette Ring
Date: 2024-08-05 21:13:39
What a great experience! Ordering process and delivery was so easy. Plus very affordable. This is a locally-owned small business that goes out of their way to make their customers happy!
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Ralph Forman
Date: 2024-05-04 19:26:48
Robb Masters sees a problem and owns the problem all the way from design to construction and aftercare. I highly recommend him, we are very happy with our kitchen and granite countertop, particularly because of his expertise and support.
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Brittany Spackman
Date: 2023-12-13 19:12:29
We had an awesome experience with Quality Stone! Robb is extremely helpful and knowledgeable. Installation was beautiful and the crew was on time, professional, quick but thorough. We will definitely be going with them for future projects!
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Liz H
Date: 2024-09-07 11:53:16
Great business all around. Excellent communication and assistance picking stone. Scheduling measurements and final install was a breeze. Rob was amazing to work with start to finish. Highly recommend.
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Conner Jens
Date: 2024-10-14 17:14:22
Great communication, great to work with all around. They were able to install even sooner than expected and I couldn’t be happier. Cat H gave a masterclass in excellent customer service
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Rose-Marie G
Date: 2024-09-17 23:41:16
A nightmare of an experience so much that I filed a formal complaint with DPOR (Va Dept of Occupational and Professional Regulation). Phone # 804-367-8500) The results of the complaint are available for public info. If you can't locate it please call DPOR directly. They were very helpful. I also called their cabinetry maker HDI in Pinellas Park Fl and dealt directly with the distributor. Their info is in the attached photo. My project started in Sep 2021 and ended Dec 2022 - One year 3 months. Will not use again.
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Matt Spinelli
Date: 2018-12-21 21:51:19
I wanted to replace my parents old counters with granite tops for Christmas. My neighbor just had hers done by Quality and highly recommend them. I have to say Terry (one of the owners) has been my point of contact throughout the process. His customer service is first class. The job was done on time and without issues. I will use Quality Stone in the future and will highly recommend this company to anyone seeking there services.
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Deidre Godfrey
Date: 2019-12-30 22:15:08
Excellent quality and customer service. We were doing a kitchen remodel and I came across them when a I did a search on the internet for counter tops. We made an appointment and met with Lu and she showed us options. Once we made our selection for our counter tops and set everything up it was seamless. We love their work and will be using them again for our bathroom counter tops.
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James Powell
Date: 2023-08-25 22:56:21
Very happy with our purchase! Rob was easy to deal with and help guide us after sitting down and going over plans and samples. Matt and John did a great job installing the granite and undermount sink.
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Christine Owens House
This company ROCKS!!! We got caught up in a buyout with another company that didn’t know what they were doing. A few friends recommended this company and now I see why! They came to the rescue and we can not be more pleased!!! Very professional from beginning to end, and keeping you informed every step of the way! They turned a horrible situation into our dream kitchen. I wish we would have known about them sooner! Don’t hesitate… just call them now!!! Thank you Quality Stone Concepts!
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Mally Mute
We absolutley love our newly remodeled kitchen. The expertise, knowledge and professionalism of our whole experience from start to finish was top notch!! I would recommend them highly! You rock QSC team!!
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Courtney Mattina
Amazing company that was recommended to us by a contractor friend. From the first call to the last email everyone was extremely helpful, friendly and professional. Constantly communicating everything. Our counters turned out perfect and just what we were looking for! We couldn’t be happier.
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GlenFaye Krans
Personal, almost "boutique" level service from picking out the stone to installation and follow up. We got the stone at a price well below their competition, good solid advice all along the way, and careful communication all through the process. Their demo crew and installation crew showed up on time, were pleasant and accommodating, answered all our questions, and cleaned up the job site afterwards. Superstars, in my book! Five stars out of five for Quality Stone!
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Yiannis Choutris
Terrible company to deal with! Sloppy work, impossible to get a call back. $20k job and it looks terrible. Paid them to do the whole job including installation. They disappeared the second they got paid.
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Matt Brummett
Highly recommended, owners are hands on and help you every step of the way. Great staff. Not to mention the competitive pricing and the fact that they are so easy to work with. One of the most well run and efficient Stone cutting, granite, marble, etc polishing and installation. They cater to to your own specifications and the customer service is unmatched. 5- Stars
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Jeffrey R.
Date: 2025-05-03 17:50:05
Thank you Rob for being friendly and helpful in resolving our concerns. Thank you Brad for your work and patiently answering all of our questions. Karen and Jeff R.
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Helen F.
Date: 2025-02-28 20:43:15
My husband and I had a great visit here today. We wanted to look at countertops and found a large selection here. But the best part was the help we got from sales associate Cat H. She was extremely knowledgeable and helped us with our many questions. No high pressure sales style, just kind and truly wanting to help us. I appreciate that!
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James J.
Date: 2024-02-24 14:43:45
It was great working with Tony. He gave me a tour of the shop, showed me all the stone he had in stock. Educated me very well in stone countertops. So when I left there I was smarter than when I got there. The whole process was stress free. I got to pick out my slab (Fantasy Brown), everything was approved by me before they did any cutting, and the finished countertops came out perfect. I was a little taken back by the need for a 50% deposit, but it turns out that everyone requires that same deposit, so not a problem. Vary professional crew came out and were done in about 3 hours. Bottom line, I am happy as can be with my new countertops from QSC and will definitely call on them again when I do my kitchen island.
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Stephanie S.
Date: 2022-08-04 21:03:54
It's just beautiful! They were great to work with and would refer them without a second thought.
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Bevin S.
Date: 2021-11-10 23:46:41
Quality Stone Concepts are an awesome team to work with! They installed countertops for our hall bath and were great to work with from beginning to end! Each person we interacted with from selection to scheduling to install were all very knowledgeable, kind and friendly. Excellent communication and follow up. They were on time for all appointments scheduled. I would definitely recommend them to my friends and family!
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Katherine M.
Date: 2021-02-12 19:52:03
Very responsive and straightforward. Really love the new countertops and sink. Would definitely recommend.
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Denise P.
Date: 2020-03-10 14:12:04
We were completely impressed with the staff at QSC. Working as a team, they gave us a smooth, courteous & cost efficient experience in the purchase & installation of our beautiful quartz counters!! Highly recommend them!!
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Nicole F.
Date: 2019-09-19 02:47:17
Incredible experience thus far with QSC!! Worked with Lou Anne for our house project. She was amazing to work with. Her patience and guidance help lead us through our four bathrooms, laundry and kitchen renovation!!!! Ended up doing all quartz and will Follow up with photos once our project is complete! Thank you Lou Anne and her team of fabricators and engineers for getting us this far!
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Tracy P.
Date: 2019-03-04 17:20:42
The project was easy from start to finish. I am out of state, so I had to coordinate and Ryan sent me photos and helped me choose a beautiful piece of granite. Installation was fast and smooth. Our kitchen counters are perfect and the kitchen looks new.
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Karen H.
Date: 2018-11-09 06:21:55
This group did an absolutely beautiful job on our install. Despite a hick up in the schedule they came through beautifully and we are very pleased with the professionalism and workmanship!
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Lisa J.
Date: 2018-03-25 01:19:52
Our experience with Quality Stone at first was a little concerning, but, at the end of the day, they did a superb job. I would recommend their work to anyone.
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Christie L.
Date: 2018-02-08 04:36:58
I stopped in QS on a whim driving by. I inquired with 2 other companies for quotes and they were the lowest price, mostly because of installation pricing. My cabinet install came in ahead of schedule. My countertops had a small road bump but they made it right and my kitchen looks awesome. All the installers were great, polite and punctual. I would totally recommend this company. Excellent work
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Karly M.
Date: 2017-11-08 22:16:42
We had a great experience! They were friendly, professional, thorough, and answered all my questions!! I would definitely recommend them !!
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Summer T.
Date: 2017-08-31 15:08:15
Had to do a whole home renovation in a month, small budget. I didn't know we'd would have to replace the countertops until about the last two weeks. I read the reviews of QSC and went by the show room. After explaining my needs to Chris, he found me a lower budget quartz material that was less expensive than granite in their "budget" line. While by no means inexpensive, it was a great price anyway and when I explained my time constraints, they gave me a two week out date for install. ??! I was always under the impression that any of those types of materials took 4-6 weeks. Not only did they work with me on that, I got a call the week prior to install to let me know they had a cancellation and could install five days early!!!! Wow!! The only tiny thing I could possibly be unhappy with is the seam on the backsplash doesn't line up with the seam on the countertop. But it's a minor imperfection in an otherwise beautiful countertop that probably only I would notice. Install was fast, and the gentlemen were professional and very personable. The accounting department, and Jenice in particular, are very responsive to calls and emails and she was a pleasure to work with. The plumbing company that works with them was able to meet the updated schedule with two days notice but they are super expensive. Oh well. It's gorgeous and I'm a happy customer!
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Laura A.
Date: 2017-08-10 17:00:38
I am so impressed with this company. Our kitchen looks absolutely beautiful and everyone we worked with was a delight to do business with. Rob was great and all the guys who did the installations were awesome. I will recommend QSC to anyone I know who needs a new kitchen!
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Robert F.
Date: 2017-07-28 15:28:24
In one word AWESOME!!! We went to several counter top granite fabricators before finding Quality Stone Concepts. From the time we walked in the showroom and spoke with Robert Holton we had a great experience. From Robert to everyone we dealt with through the entire process of remodeling our kitchen the customer service was just amazing. Even more surprising is the pride the installers took putting in my sinks and counter tops. You would think they were installing it in their own home. I wish every company I dealt with was as professional and produced such quality work as them.
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Yolanda P.
Date: 2017-06-15 11:51:10
We have owned a number of homes over the years and have had an opportunity to work with a number of granite/stone distributors in the VA. Beach, VA. area. Quality Stone Concepts by far has been our best experience! They were on time, worked well together, and even cleaned up after themselves! We absolutely love their quality of work and professionalism that they showed us from the moment we walked into their show room to the finished product. Thank you Yolanda and Michael Pfeifer
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John G.
Date: 2017-04-21 01:52:45
I called Quality Stone Concepts because my home's previous owner had some beautiful counters put in, but I needed a little counter-related work done. I called QSC and asked if they could recommend anyone to me. Even though I was not a QSC customer, Tony Perroni was happy to talk to me and gave me a phone number for TJ, who ended up coming to my house and doing some great work. Tony and TJ really came through for me. I really appreciate Tony's willingness to talk to someone who was not a former customer, but if the occasion arises, I will be a future customer for sure.
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Celine M.
Date: 2016-09-10 18:10:12
I rarely write reviews but felt compelled to because I had a really excellent experience with QSC (was really surprised by some of the bad reviews here). I reached out to QSC back in January when we started renovating our house. I spoke with Ryan C on the phone and over email, went in to meet with him, discuss my kitchen plan and look at slabs. He always emailed and called me back in a timely manner, spent a lot of time emailing me options for my kitchen design and was 100% gracious when I told him we were going to go with cabinets from a different company but would still be getting our countertops from QSC. Fast forward many months later, when we were finally ready to install the counters - I spoke/emailed with maybe 4-5 different people at QSC to coordinate installation, payment, work to be done, etc etc. Each was responsive, communicative, kind and thorough. Really can't say enough nice things about this place. Everything turned out beautifully. An excellent experience all around.
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Josie D.
Date: 2015-10-14 21:11:23
We highly recommend Quality Stone Concepts. First of all, they have very unique slabs of granite. We had visited 3 other places and decided on a slab from Quality Stone Concepts. Luckily for us the customer service was exceptional. Terry, Rob and Danny all played an important role in making us feel like we were a priority and our complete experience was perfect! We are 100% satisfied!
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Mark W.
Date: 2015-10-13 12:44:21
Excellent service, top of the line product. Best in the business!! These men and women really know their stuff and were very professional and informative. Will continue to do business with them and to spread the word about this wonderful place!
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Bill M.
Date: 2015-02-11 14:40:31
Completely satisfied with QSC! We needed a custom sized vanity top with bowl for our bathroom and the folks at QSC were able to provide it without any hassle--very much appreciated in this world of sales pitch overloads! I am also extremely happy with the turnaround time. They were able to provide our vanity top in a week's time which was perfect- thank you QSC. You truly are the best to work with and your product is beautiful! I would recommend you to anyone considering a remodel or just needing a stone top like us.
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Austin G.
Date: 2015-01-10 00:11:09
Class act business from top to bottom. We worked mostly with Robbie Anderson, who was extremely helpful and always willing to answer any questions. Granite was fabricated and installed on very short notice, and turned out perfect. Installers were friendly and professional. The entire process was smooth and painless. Can't recommend QSC enough!
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Ruth H.
Date: 2020-11-05 12:54:39
Worked with Ryan on cabinets and countertops for my second house. Ryan suggested a refrigerator cabinet, instead of cabinets on the wall. He was the professional, so I took his advice. When they installed it, it wasn't attached to anything - it was left freestanding. It wobbled and you couldn't use the cabinets above the refrigerator. They did come back out and somewhat stabilize it, but it looks like crap and isn't sturdy enough to use the cabinets. Horrible design. A few weeks ago, the sink fell into the cabinet - It's an undermount sink. It's only been 4 years since they installed it. When it fell, it broke a plumbing pipe. However, since they only warranty their over $10k job for 2 years, they charged $200 to come out and reattach the sink. They also stated that the plumbing issue is on me - they don't do plumbing. That meant getting a plumber on a Friday afternoon and an additional $275 for repairs or $600 for replacement. Our house had issues at the outset and those were on me. But the design and installation was on QSC and it sucks.
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Tessy T.
Date: 2024-09-15 14:54:50
A nightmare of an experience so much that I filed a formal complaint with DPOR (Va Dept of Occupational and Professional Regulation). Phone # 804-367-8500) The results of the complaint are available for public info. If you can't locate it please call DPOR directly. They were very helpful. I also called their cabinetry maker HDI in Pinellas Park Fl and dealt directly with the distributor. Their info is in the attached photo. My project started in Sep 2021 and ended Dec 2022 - One year 3 months. Will not use again.
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Yiannis C.
Date: 2019-10-14 18:47:34
I regret ever contracting this company! From the beginning there were signs but I stuck with it because I thought they would keep their promise to deliver. This was a nearly $20,000.00 job. Once they were paid they disappeared. The job is still incomplete. Both Tony and Terry gave me their word they would be back to fix the errors and complete the job, never heard back. Impossible to get anyone to call you back from the company either! Stay clear!!
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Meghan M.
Date: 2019-07-21 13:25:03
This company has been a constant source of delay in our home project. They have installed cabinets incorrectly and different from approved plans. They have installed countertops without the approval of our general contractor or us (the homeowners). Our project is now going on five months and a lot of the delays are due to QSC. They have failed to return to correct mistakes made and are now completely blowing off our GC. We had to file Better Business Bureau report. I suggest all the 1 star reviewers do the same. Especially, if you are a disabled vet willing to talk to the media as we are (and yes BBB asks that specifically). Being in such a big military area, I'm sure there are many people that would be interested in hearing your accounts. Buyer beware. If you want anything done right or in a timely fashion do not go with this company.
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Dennis R.
Date: 2018-11-05 22:20:48
Roughly 6 months ago I purchased my kitchen cabinets from them providing all necessary measurements. They delivered me the wrong size cabinet for my double oven. When I tried to get them to fix it they told me that they forgot to tell me that I have to cut up and customize the cabinet myself. Long story short I've called them a couple dozen times and even went up there. Each time they tell me that they will look into the problem and call me later that day or the next day. But guess what THEY NEVER CALL YOU BACK. THEIR CUSTOMER SERVICE IS NON EXISTANT. Several colleagues of mine in the construction industry warned me not to use them. I thought maybe they were wrong and took a chance. Guess who's cutting this cabinet tonight so that I might be able to finally cook dinner in an oven. DO YOURSELF A FAVOR AND DONT USE THIS COMPANY FOR CABINETS.
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Kimberly D.
Date: 2017-07-24 16:35:38
Went into the shop to look at various counter top materials and met with Robert Holten in sales. He came out to my house the next morning and measured everything, then emailed me a quote that same evening. My husband and I went back into the shop about a week later, picked out our slabs, signed the contract and wrote a check. Robert was a wonderful sales rep and we were confident everything would go smoothly. Sadly, it did not. Robert told us someone would call us to schedule another measurement appointment at the house. A week and half went by and we didn't hear anything from the company. I reached out to inquire about our dates to measure and install and finally received an email with info from Terry (one of the owners) stating the delay was an over site on his part. Had I not reached out, I don't know how long we would have been ignored. Terry provided a date to measure (about 4 weeks out) and an install to be 6 weeks out. He also stated, "Jenice from my office will call or email you a few days prior to each date as a reminder and to provide you with a time frame." We were fine with the dates, just shocked they were so far out. The day before the measure appointment, I got an email at 3:30pm, from Jenice stating they would arrive the next day at 8:00am. No phone call - just an email. They didn't even give me 24 hours notice. I responded back that I'm only available after 9am and it's too short notice to make other arrangements. I heard nothing. I phoned their office and left voice mail messages for her, Terry and Ryan (both owners) as sadly no one answers their phones apparently. I never got a call or email in response. Assuming they would still arrive at 8am as we didn't hear anything back stating otherwise, my husband cancelled his morning work meeting in order to meet them at 8am. No one from QSC ever showed up. No one ever called or emailed. This seems to be a pattern with them. I later reached out to them and got an email from Terry stating - he did call me and left me a voice mail. I told him I never got a call or VM from anyone at QSC - I asked him to verify the number, which he read off the wrong one. He said that's my number that they have on file. I told him my copy of the contract has my correct number listed, so does the check I paid with and ALL of my emails correspondence with their company. Odd, he would call the wrong number. But, it does happen. So we just took his word for it and scheduled another date to measure. Two weeks passed and again, Jenice was to call and confirm a few days prior. She didn't. We assumed everything was fine and they would arrive on time. Our appointment time of 9am came and went. No one ever showed up, called or emailed. After two hours I reached out to Jenice and was told Matt was running late, but he was at their office and could leave immediately to my home (35 minutes away). I told her our appointment was for 9, not 11 or 12 and I had to leave. After brief discussion and listening to more of their lies and excuses I requested they cancel my contract immediately and send me a refund of my payment. QSC dropped the ball with us MANY times. I would normally address my concerns to a manager or owner, but we were already dealing with them directly and still had major issues. Even the weeks trying to get our refund check was more problems and more miscommunication. This again, just confirmed that we made the right decision to step away from doing any business with this company.
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Tami C.
Date: 2016-08-17 19:17:10
Found them online and when I saw they were literally around the corner from where I live, I decided to drive there instead of calling, and plus I wanted to see what they had. At first I wasn't sure if I could even enter the building because off to the side by their warehouse is a sign that said something about Naval Personnel only. I decided the worse that could happen is they'll turn me away and tell me something else. It was safe to come in, looked kinda stark and empty inside with no one around but after a few minutes Tony Pirrone came out to introduce himself and "help me." He asked when would be a good time for him to come by my house for measurements and I told him that same day would work for me but unfortunately, it didn't work for him because he was getting ready to leave for the day to take some kids fishing as he was a volunteer EMT. Ok, cool, another day will work for me then. He gave me a sample to take home and sent me on my way. He came by the next day or so and everything was great, even took pictures, and talked to my guy working on my house about my fireplace and what all needed to be done. He was great, easy to talk to, was on time, but it all ends there. Said he'd work up a quote and email me but NEVER DID. I even called him and left a voicemail inquiring how the quote was coming along but NO RETURN CALL either! I had no time to waste so eventually I went with Rock Solid Surfaces and all is said & done now. Sorry, Tony, your communication skills went way to the left and disappeared. Not cool.
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Max W.
Date: 2016-04-05 21:54:18
I wouldn't recommend this place to anyone! I asked for a quote 4 times. Still nothing! They did do my granite counters in my kitchen. They were unbelievably rough! Not even slightly smooth as granite should be! They attempted to fix then, still not happy. Go anywhere but here for your granite! Rock Solid is supposed to be awesome. Ah well I've got rough counters that will drive me crazy. What an amazing disappointment
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Anne O.
Date: 2015-04-16 22:53:03
Poor communication, cancelled appointments and failure to follow through in a professional manner. Disappointed hardly describes my experience. Gave them the benefit of doubt, but was mistaken. Should have gone with my other bidder.
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1373 London Bridge Rd, Virginia Beach, VA 23453