About Quality Granite and Quartz — Ranked №5 Countertop Fabricator and Installer in Springfield, MA
60.59
total score
The main rating value calculated from more than 30 indicators.
Exact value: 60.586071 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Quality Granite and Quartz, founded in 2018, ranked number 5 in Springfield, MA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Quality Granite and Quartz among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Quality Granite and Quartz: Total Score & Key Ratings
The Total Score of 60.59 out of 100 achieved by Quality Granite and Quartz in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Quality Granite and Quartz has a rating of 4.6 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.05 out of 5.
You can read detailed information and evaluations from our independent research of Quality Granite and Quartz’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Quality Granite and Quartz directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Quality Granite and Quartz
Quality Granite and Quartz installs countertops from natural stone. You can choose from a huge number of stones and shapes. This small family business is famous for its professional designers and experienced installers. Quality Granite and Quartz started to cooperate with clients 9 years ago. You can order not only countertops, but also kitchen tables and fireplaces.
We advise you to learn information on the company’s website. Installation of your countertop will take no more than 2 weeks. If you call the company, you will get a free consultation in English or even in Spanish.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.6
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 34
Google
4.6
reviews: 33
YELP
5
reviews: 1
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.049901 out of 5.
criteria: 10
Staff friendliness
1
Poor
Staff friendliness
We rate the staff friendliness of Quality Granite and Quartz as Poor.
Based on our mystery shopper research, the staff at Quality Granite and Quartz showed minimal interest in interacting with the client. Communication was neutral and lacked engagement or effort to assist. This evaluation places them in the Poor category.
Important:
Our rating is based on the personal experience of our mystery shopper with Quality Granite and Quartz’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Quality Granite and Quartz directly to better understand their approach to customer service.
Staff Expertise
3
Good
Staff Expertise
We rate the staff expertise of Quality Granite and Quartz as Good.
The staff member from Quality Granite and Quartz who spoke with our professional mystery shopper demonstrated good knowledge of the product or service, providing answers to most questions. Their level of preparation met industry standards and provided sufficient confidence to the client. We placed them in the Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Quality Granite and Quartz may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
1.9
Emerging
Company Age
Quality Granite and Quartz is an emerging company, established in 2018.
Our research showed that Quality Granite and Quartz began operating in 2018, placing it in the Emerging category. Over the years, the company has gained experience and continues to improve its services, solidifying its position in the market.
Important:
This information was gathered by our mystery shopper. We recommend contacting Quality Granite and Quartz directly to confirm the company’s age.
Own Office
5
Has Office
Own Office
We note that Quality Granite and Quartz has a dedicated office.
Our research revealed that Quality Granite and Quartz operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Quality Granite and Quartz directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Quality Granite and Quartz has its own production facility.
Our research revealed that Quality Granite and Quartz operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Quality Granite and Quartz directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
Quality Granite and Quartz does not offer discounts for veterans.
Based on our mystery shopper research, we found that Quality Granite and Quartz does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Quality Granite and Quartz directly for confirmation.
Production time
3
Standard
Production time
We rate the production time of Quality Granite and Quartz as Standard.
During our research, Quality Granite and Quartz quoted a standard project completion time of 21 days. This typical timeframe places them in the Standard category, reflecting a stable and reliable approach to completing projects.
Important:
Our evaluation is based on information provided by Quality Granite and Quartz during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Quality Granite and Quartz.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Quality Granite and Quartz as Standard.
Quality Granite and Quartz requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Quality Granite and Quartz may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Quality Granite and Quartz.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from Quality Granite and Quartz.
Unfortunately, Quality Granite and Quartz did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, Quality Granite and Quartz remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Quality Granite and Quartz directly to clarify timelines and conditions.
Affordability
4.5
Low
Affordability
We rate the price level of Quality Granite and Quartz as Low.
Our mystery shopper research revealed that Quality Granite and Quartz offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $101.92 per square foot, while for Carrara Morro quartz, the price was $95.92. These prices fall into the Low category, making Quality Granite and Quartz an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $8500 for Calacatta Idilio quartz and $8000 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Quality Granite and Quartz.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Quality Granite and Quartz
Identifies as women-owned
Wheelchair accessible entrance
Wheelchair accessible parking lot
Gender-neutral restroom
LGBTQ+ friendly
Transgender safespace
Free parking lot
On-site parking
Granite supplier
Kitchen remodeler
Bathroom remodeler
Cabinet store
Reviews about Quality Granite and Quartz
All (11)
Google (10)
Yelp (1)
Source:Google
Allison Kline
Date: 2022-06-21 00:42:57
Tiling is bumpy, unleveled, uneven, short cuts, grout is already cracking. Both men wore metal belt that scratched up my brand new cabinets, drawers and appliances. They left the house in disarray with cut tile pieces, dirt and dust everywhere. Let my outside covered in wet saw dust. Overpriced, under-skilled, and unprofessional. Would not recommend. Save your money. So disappointed.. I was so excited for a brand new kitchen and now I need it re-done.
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Source:Google
Carmelina LaRocque
Date: 2024-08-21 02:53:39
We were never told they were moving their shop when we picked our granite. We were told it wouldn’t take long because the granite was in stock as it was a leftover piece. We lost a couple weeks due to the shop moving. When they went to install it wasn’t templated right. They cut the wall and left the hole and wall just patched. I called and showed pictures and never heard back. I was left to fix on our own. I also requested a double sink and received a single. I would never use this place again!
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Source:Google
tina Kenfield
Date: 2022-08-30 14:53:43
If it’s beautiful granite countertops your looking for, quality granite and quartz is the place to get them. Highly recommend! Top notch customer service and amazing results. Our kitchen counters exceeded our expectations. The whole team was great to work with!!
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Source:Google
Jennifer Smith-WIndsor
Date: 2023-09-29 16:20:17
I had my kitchen sink and countertop replaced. A huge shoutout to Paul for his professionalism and efficiency! A seamless process from beginning to end. Paul knows his product and provided excellent service giving excellent advice and product info. I highly recommend him and his team! Thank you!
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Source:Google
Deborah Perry
Date: 2022-01-29 23:34:59
If you are looking to remodel your kitchen with granite or marble, we would HIGHLY recommend Quality Granite and Quartz. The whole process was very easy and pleasant. The entire staff take pride in their work. From guiding us in picking out granite with Shannon and Jill to the installation with Carlos and Miguel. We are extremely pleased with the finished product! They are good people!
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Source:Google
Amy Beth Scott
Date: 2023-08-16 17:51:01
We have counters!! Huge kudos to Quality Granite & Quartz LLC.. from East Longmeadow for their patience with our project and the stellar job done by Carlos and Carlos! Even working under the pressure of an unforeseen obstacle with installation (due to a cabinet and custom sink)they took the time and effort to make it all work! Special thanks to Shannon for her listening to our indecisiveness and ultimately pointing us to this granite! Absolutely love our countertops!
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Source:Google
cody0505
Date: 2023-12-23 19:50:12
We could not be more pleased with our experience with Quality Granite and Quartz. Shannon and Jill, who run the front office, were amazing to work with. They listened intently to our renovation plans and provide us with the best options to achieve exactly what we were looking for.
Once we settled on the stone we wanted we were provide a quote for the work and an install date. Not only was the quote exactly what we ended up paying but the installation was completed a week ahead of schedule (in order to have our counter tops before Christmas). I can tell you with certainty that, in the renovation world, this is extremely uncommon and the hallmark of an exceptional company.
Carlos performed our tricky installation flawlessly and his precise templating technique resulted in perfectly fitting counter tops. He is a highly skilled stonecutter and problem solver. He also has a top notch setup that you normally only see in much larger operations. He takes pride in his work and has invested in his business to ensure the best possible product.
I highly recommend this business as they are now my “go to” for granite. Thank you Shannon, Jill and Carlos for doing such a wonderful job!
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Source:Google
terence mullins
Date: 2024-01-31 22:53:52
We decided to give Quality Granite a chance to replace our bar area on the recommendation of our daughter and son-in-law who use them for their kitchen counters. Carlos, Shannon and Jen were most accommodating and made our project happen very quickly, efficiently and cost effectively . They were very polite and friendly and left our house as clean as when they arrived. We couldn’t be happier with the end result. Please give them the opportunity to enhance your home or office, you will be happy with your choice.
Terry & Kristie Mullins
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Source:Google
Sami V
Date: 2024-09-16 20:18:33
Carlos was great to deal with. Excellent price and awesome service. And he really did an outstanding job with the install, we're very happy and will be recommending Quality to anyone in need of countertops.
I’ll update with photos once the kitchen is complete.
Read more
Source:Google
Brad Shimmin
Date: 2024-05-03 15:05:00
Absolutely top-notch service coupled with realistic pricing makes Quality Granite and Quartz a no-brainer for those looking to upgrade their countertops. BTW, they are insanely quick to install. They had our entire kitchen in place in under two hours!
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Source:Yelp
Monica F.
Date: 2023-09-14 13:36:33
Our plumber discovered the original granite cutout wasn't large enough for our new Thermador cooktop after taking out the old cooktop. We were left with our kitchen torn apart and no stove. Quality Granite came out the very next morning at 8am and enlarged the opening. Homest friendly owners. 5 star customer service and cleanliness. Highly recommend!
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Source:
FAQ About Quality Granite and Quartz — Based on Independent Research
What materials can I order a countertop from Quality Granite and Quartz?
During our independent research, we found that Quality Granite and Quartz offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Quality Granite and Quartz’s clients in Springfield, MA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Quality Granite and Quartz fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Quality Granite and Quartz is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Quality Granite and Quartz fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Quality Granite and Quartz, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Quality Granite and Quartz most often implement in Springfield, MA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Quality Granite and Quartz successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Quality Granite and Quartz?
The company’s office is located at 173 Shaker Rd, East Longmeadow, MA 01028, but its work is not limited to just the city of Springfield, MA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Quality Granite and Quartz work with?
Like many participants in our rating, Quality Granite and Quartz works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Quality Granite and Quartz often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Quality Granite and Quartz have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Quality Granite and Quartz has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Quality Granite and Quartz offer any discounts on countertop fabrication in Springfield, MA?
According to our research, Quality Granite and Quartz does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Quality Granite and Quartz may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Quality Granite and Quartz in Springfield, MA?
According to the assessment of our independent rating, Quality Granite and Quartz in Springfield, MA falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $8500$ at a rate of $101.92$ per sq. ft., and the cost using Carrara Morro quartz was $8000$ at a rate of $95.92$ per sq. ft. These prices turned out to be among the lowest of all companies in Springfield, MA, which allowed us to categorize Quality Granite and Quartz as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Quality Granite and Quartz?
Yes, according to our research, Quality Granite and Quartz offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Quality Granite and Quartz?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from Quality Granite and Quartz in Springfield, MA. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take Quality Granite and Quartz to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from Quality Granite and Quartz in Springfield, MA. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does Quality Granite and Quartz offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Quality Granite and Quartz performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Quality Granite and Quartz provide for its work?
According to our information and industry practice, Quality Granite and Quartz, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Quality Granite and Quartz in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Quality Granite and Quartz. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Quality Granite and Quartz for a Free Estimate
Quality Granite and Quartz is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Quality Granite and Quartz know that you found them through the National Ranking Countertops Contractors!