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contractor place 5
Springfield, MA City Rating: We have identified this city as the primary city for this contractor.

Quality Granite and Quartz

since 2018

Examples of works performed by Quality Granite and Quartz

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About Quality Granite and Quartz — Ranked №5 Countertop Fabricator and Installer in Springfield, MA

60.59

total score

The main rating value calculated from more than 30 indicators.
Exact value: 60.586071 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Quality Granite and Quartz, founded in 2018, ranked number 5 in Springfield, MA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Quality Granite and Quartz among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Quality Granite and Quartz: Total Score & Key Ratings

The Total Score of 60.59 out of 100 achieved by Quality Granite and Quartz in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Quality Granite and Quartz has a rating of 4.6 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.05 out of 5.

You can read detailed information and evaluations from our independent research of Quality Granite and Quartz’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Quality Granite and Quartz directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Quality Granite and Quartz

Quality Granite and Quartz installs countertops from natural stone. You can choose from a huge number of stones and shapes. This small family business is famous for its professional designers and experienced installers. Quality Granite and Quartz started to cooperate with clients 9 years ago. You can order not only countertops, but also kitchen tables and fireplaces.
We advise you to learn information on the company’s website. Installation of your countertop will take no more than 2 weeks. If you call the company, you will get a free consultation in English or even in Spanish.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

3

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.049901 out of 5.
criteria: 10

Staff friendliness

1

Poor

Staff Expertise

3

Good

Company Age

1.9

Emerging

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

1

None

Production time

3

Standard

Deposit Level

3

Standard

Quote Time

0

No Data

Affordability

4.5

Low

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Quality Granite and Quartz

Identifies as women-owned

Wheelchair accessible entrance

Wheelchair accessible parking lot

Gender-neutral restroom

LGBTQ+ friendly

Transgender safespace

Free parking lot

On-site parking

Granite supplier

Kitchen remodeler

Bathroom remodeler

Cabinet store

Reviews about Quality Granite and Quartz

All (11)

Google (10)

Yelp (1)

Source: icon-google Google
avatar

Allison Kline

Date: 2022-06-21 00:42:57

Tiling is bumpy, unleveled, uneven, short cuts, grout is already cracking. Both men wore metal belt that scratched up my brand new cabinets, drawers and appliances. They left the house in disarray with cut tile pieces, dirt and dust everywhere. Let my outside covered in wet saw dust. Overpriced, under-skilled, and unprofessional. Would not recommend. Save your money. So disappointed.. I was so excited for a brand new kitchen and now I need it re-done.

Source: icon-google Google
avatar

Carmelina LaRocque

Date: 2024-08-21 02:53:39

We were never told they were moving their shop when we picked our granite. We were told it wouldn’t take long because the granite was in stock as it was a leftover piece. We lost a couple weeks due to the shop moving. When they went to install it wasn’t templated right. They cut the wall and left the hole and wall just patched. I called and showed pictures and never heard back. I was left to fix on our own. I also requested a double sink and received a single. I would never use this place again!

Source: icon-google Google
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tina Kenfield

Date: 2022-08-30 14:53:43

If it’s beautiful granite countertops your looking for, quality granite and quartz is the place to get them. Highly recommend! Top notch customer service and amazing results. Our kitchen counters exceeded our expectations. The whole team was great to work with!!

Source: icon-google Google
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Jennifer Smith-WIndsor

Date: 2023-09-29 16:20:17

I had my kitchen sink and countertop replaced. A huge shoutout to Paul for his professionalism and efficiency! A seamless process from beginning to end. Paul knows his product and provided excellent service giving excellent advice and product info. I highly recommend him and his team! Thank you!

Source: icon-google Google
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Deborah Perry

Date: 2022-01-29 23:34:59

If you are looking to remodel your kitchen with granite or marble, we would HIGHLY recommend Quality Granite and Quartz. The whole process was very easy and pleasant. The entire staff take pride in their work. From guiding us in picking out granite with Shannon and Jill to the installation with Carlos and Miguel. We are extremely pleased with the finished product! They are good people!

Source: icon-google Google
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Amy Beth Scott

Date: 2023-08-16 17:51:01

We have counters!! Huge kudos to Quality Granite & Quartz LLC.. from East Longmeadow for their patience with our project and the stellar job done by Carlos and Carlos! Even working under the pressure of an unforeseen obstacle with installation (due to a cabinet and custom sink)they took the time and effort to make it all work! Special thanks to Shannon for her listening to our indecisiveness and ultimately pointing us to this granite! Absolutely love our countertops!

Source: icon-google Google
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cody0505

Date: 2023-12-23 19:50:12

We could not be more pleased with our experience with Quality Granite and Quartz. Shannon and Jill, who run the front office, were amazing to work with. They listened intently to our renovation plans and provide us with the best options to achieve exactly what we were looking for. Once we settled on the stone we wanted we were provide a quote for the work and an install date. Not only was the quote exactly what we ended up paying but the installation was completed a week ahead of schedule (in order to have our counter tops before Christmas). I can tell you with certainty that, in the renovation world, this is extremely uncommon and the hallmark of an exceptional company. Carlos performed our tricky installation flawlessly and his precise templating technique resulted in perfectly fitting counter tops. He is a highly skilled stonecutter and problem solver. He also has a top notch setup that you normally only see in much larger operations. He takes pride in his work and has invested in his business to ensure the best possible product. I highly recommend this business as they are now my “go to” for granite. Thank you Shannon, Jill and Carlos for doing such a wonderful job!

Source: icon-google Google
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terence mullins

Date: 2024-01-31 22:53:52

We decided to give Quality Granite a chance to replace our bar area on the recommendation of our daughter and son-in-law who use them for their kitchen counters. Carlos, Shannon and Jen were most accommodating and made our project happen very quickly, efficiently and cost effectively . They were very polite and friendly and left our house as clean as when they arrived. We couldn’t be happier with the end result. Please give them the opportunity to enhance your home or office, you will be happy with your choice. Terry & Kristie Mullins

Source: icon-google Google
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Sami V

Date: 2024-09-16 20:18:33

Carlos was great to deal with. Excellent price and awesome service. And he really did an outstanding job with the install, we're very happy and will be recommending Quality to anyone in need of countertops. I’ll update with photos once the kitchen is complete.

Source: icon-google Google
avatar

Brad Shimmin

Date: 2024-05-03 15:05:00

Absolutely top-notch service coupled with realistic pricing makes Quality Granite and Quartz a no-brainer for those looking to upgrade their countertops. BTW, they are insanely quick to install. They had our entire kitchen in place in under two hours!

Source: icon-google Yelp
avatar

Monica F.

Date: 2023-09-14 13:36:33

Our plumber discovered the original granite cutout wasn't large enough for our new Thermador cooktop after taking out the old cooktop. We were left with our kitchen torn apart and no stove. Quality Granite came out the very next morning at 8am and enlarged the opening. Homest friendly owners. 5 star customer service and cleanliness. Highly recommend!

FAQ About Quality Granite and Quartz — Based on Independent Research

What materials can I order a countertop from Quality Granite and Quartz?

What types of spaces does Quality Granite and Quartz fabricate countertops for?

What shapes of kitchen countertops does Quality Granite and Quartz fabricate?

What countertop design styles does Quality Granite and Quartz most often implement in Springfield, MA?

What is the service area of Quality Granite and Quartz?

What types of clients does Quality Granite and Quartz work with?

Does Quality Granite and Quartz have its own countertop fabrication facility?

Does Quality Granite and Quartz offer any discounts on countertop fabrication in Springfield, MA?

What is the price category of Quality Granite and Quartz in Springfield, MA?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Quality Granite and Quartz?

What is the fabrication and installation timeline for a countertop at Quality Granite and Quartz?

How long does it take Quality Granite and Quartz to prepare a quote for countertop fabrication and installation?

Does Quality Granite and Quartz offer cutouts for sinks, cooktops, or other elements?

What guarantees does Quality Granite and Quartz provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Quality Granite and Quartz. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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