Pro Stone Countertops
since 2003
Examples of works performed by Pro Stone Countertops
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About Pro Stone Countertops — Ranked №4 Countertop Fabricator and Installer in Memphis, TN
total score
Exact value: 70.95558 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Pro Stone Countertops, founded in 2003, ranked number 4 in Memphis, TN in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Pro Stone Countertops among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Pro Stone Countertops: Total Score & Key Ratings
The Total Score of 70.96 out of 100 achieved by Pro Stone Countertops in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Pro Stone Countertops has a rating of 4.4 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.9 out of 5.
You can read detailed information and evaluations from our independent research of Pro Stone Countertops’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Pro Stone Countertops directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Pro Stone Countertops
Pro Stone Countertops has been supplying customers with ideal goods for 20 years in the Memphis and East Arkansas areas. If you live there and look for a countertop installation service near you, Pro Stone Countertops will make its best for you. The company designs, manufactures and installs any surfaces from natural stone. Our analysis of Google services, BBB, company websites and social networks allowed us to make a decision this countertop business can get into our catalog. You can visit its showroom in Olive Branch. There you will see the main advantages of Pro Stone Countertops: high quality of granite, competitive price and skilled managers.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 94
YELP
reviews: 11
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Pro Stone Countertops
Identifies as veteran-owned
Small business
Curbside pickup
Delivery
In-store pickup
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Repair services
Service guarantee
Wi-Fi
Free Wi-Fi
Credit cards
Debit cards
Free parking lot
Free street parking
LGBTQ+ friendly
In store shopping
Countertop Installation
Cabinetry
Building Supplies
Countertop store
Countertop contractor
Granite supplier
Kitchen remodeler
Marble contractor
Marble supplier
Natural stone supplier
Natural stone wholesaler
Stone supplier
Reviews about Pro Stone Countertops
All (23)
Google (13)
Yelp (10)
Carolyn Shappley
Date: 2023-08-03 16:21:38
Southern Stone Cabinets, LLC was amazing to work with for this new shower seat and curb we needed for the master bathroom remodel we are working on! They were able to give us sample pieces to take with us for color selection! Turn around time was fast! Great quality product! Great people! We will be using them again on future projects!
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Sarah Sneed
Date: 2024-04-09 23:16:19
I first chose Southern Stone and Cabinets because of the polite and professional way that they responded to my initial call. My visit to their business confirmed my initial impression. Hailey and Ken were especially helpful and the complimentary Dekton tabletop that they cut for me is lovely and practical for outside use. I received several courtesy calls reminding me that the tabletop was ready. When we redo our kitchen we will deliver use Southern Stone.
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Lee RT
Date: 2024-12-06 17:59:30
My mother had to have a granite top replaced that was broken and Southern Stone and Cabinet did an outstanding job for her. She is very pleased with the job they did for her. We definitely recommend them. A special thanks to Chad for his help and Eric for his referral . We appreciate the quality work and help with this job.
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James Young
Date: 2024-05-09 03:54:45
About 12 years ago , we remodeled our kitchen and used what is now Southern Stone and Cabinets. I chose black honed granite and have loved it. Over the past year, I noticed spotting and I wanted to have it evaluated and restored to its original state. I had appointments with 2 different granite companies. One admitted he couldn’t fix it and the other offered 2 options. First option was a $1,000+ fix and the other option was the deluxe fix at $2,000+ . I’m sure this company would have done a fine job but was just too expensive. I reached out to Southern Stone. ( even though the company had been sold and it was 12 years ago. ) They were courteous and sent a wonderful man named Hector who has been restoring all kinds of stone for 17 years. He went right to work and explained each step. Without grinding and sanding, my counter top looks amazing. I plan on taking better care of my granite and I’m sure I will call Southern Stone for a refresh in the future. I wanted to thank them for going the extra mile and for saving me from an expensive and extensive project! Suzy Young, Germantown, TN
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Larry Word
Date: 2024-03-26 16:33:54
Southern Stone & Cabinets was such a pleasure to work with. From my initial call, to in-store meeting, to installation, every employee was courteous, knowledgable, and helpful. I needed to replace a bathroom sink that had cracked. The installer, Hector, was on time and did an excellent job. The removal of the old sink created quite a mess, but Hector cleaned up the demo of the old sink to the point where you would have thought this was a new initial install. I would definitely use Southern Stone & Cabinets again.
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Jennifer Vazquez
Date: 2024-10-18 02:04:05
From beginning to end I had the best experience. Hailey was very helpful and patient. Eric, who did the template, and the 2 men who did the install, were all prompt, professional, friendly, and great at their jobs. I Highly recommend Southern Stone.
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Ajay
Date: 2024-01-07 02:03:37
Ken and crew were so easy to work with. Ken even opened on a day after a holiday when they were closed for a working person an angel from heaven. Really went over and beyond the call of duty. Another company in town wouldn't even let me browse during their lunch break and told me to come back at 1pm. He allowed me time to browse and pick the perfect granite for my kitchen. The cut was perfect and ready within a week. The quality of the stone with thickness and color for the price couldn't be beat. Dealing with Southern Stone was the easiest and most pleasurable part of my move. I highly recommend them!
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Tom Graham
Date: 2024-12-23 19:42:19
We couldn’t be happier with our experience! From start to finish, the team was professional, knowledgeable, and incredibly helpful. They guided us through choosing the perfect countertop material and design for our kitchen, offering valuable advice without any pressure. The installation process was seamless, and the craftsmanship is impeccable. The countertops have completely transformed our space, and the quality is outstanding. It’s clear they take pride in their work and truly care about customer satisfaction. If you’re looking for top-notch countertops and exceptional service, this is the place to go. Highly recommend!
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Ashton Vonshore
Date: 2024-06-11 15:10:10
Southern Stone and Cabinets are the absolute best!! I’m an interior designer in the Memphis area and I just finished a project in the MS Delta. I bought a beautiful fluted buffet from Home Goods and transported it from Memphis to Mississippi. When I started to unload the furniture I noticed that the countertop of the cabinet had broken into 3 pieces. I was devastated and had a short window to fix it before the grand opening! I searched and searched until I found Southern Stone and Cabinets! Chad assisted me and help in every way possible. Long story short, they were able to fabricate a new countertop for me in less than 5 days! I recommend this company to anyone who loves different options and for those who are in need of meeting a deadline. Southern Stone has my heart and I’m forever thankful for them!
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Diane Oxner
Date: 2024-06-10 14:38:20
Wonderful service from the initial selection process to the installation. Everyone (Hailey, Jessica, Eric, and installation crew) was so very nice and professional. Communication throughout was excellent and we were so happy with the fast turnaround time. We could not be more pleased with our new countertop!
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Alice Poston
Date: 2024-09-17 12:29:59
Awesome experience! Courteous and professional service! They have a wonderful selection of tile from which to choose. The staff listened to my needs and exceeded my expectations! The showroom was very clean and customer friendly. They finished the job when they promised. I would proudly recommend them to anyone! Wonderful experience!
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Katie Yokie
Date: 2023-12-19 17:27:33
Builder review: Southern Stone is a great company with wonderful employees. They have put together a team (Cassidy, Forest and Amanda) to make sure the order is delivered to customers expectations. Considering the detail required, that is no small task when it comes to custom cabinetry! Working with this team (and Ken) has been a pleasure.
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Yvonne Kelly
Date: 2024-10-24 02:57:14
Good people, good prices, timely installation, professional and helpful. What more can I say about my experience with Chad and the installation team at Southern Stone & Cabinets. They were most helpful in making adjustments to my countertops that saved my project. I'm so thankful and will definitely use them for future projects!!!
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Chris G.
Date: 2017-08-16 16:25:42
Nice showroom and large warehouse selection. A good place to plan your renovations and see full scale ideas. Recently purchased some new tops for a smaller renovation in my home. Although we ran into a snag the day of installation the issue was appropriately addressed and resolved to my satisfaction. Old school customer oriented service makes recommendations for any company easy.
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Trish R.
Date: 2023-08-10 19:08:49
I used pro stone years ago and a Crack at the sink occurred within nine months. I called and got the run around about someone coming, passing it along to someone else, that person no longer works here, then I'll get someone out there. I was extremely patient. Someone finally came and inspected it, and told me someone would be calling me to schedule a look. Well, my patience went too long. By the time, I finally got the one to inspect it, I was passed my one year warranty. The Crack grew to over a foot in a master of months. They have horrible service all the way around. The owner is horrible by not backing his installation and not having better customer service. There are so many more places to buy and fabricate your store. I have used another company since that debacle and was very pleased with the bathroom counter installs of marble and granite.
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Susan K.
Date: 2020-08-23 16:25:20
I would give "0" stars but that's not an option. I have a custom built home in Collierville and the hood they installed is detaching from the ceiling. They quoted me $175 for a visit and more if parts and labor are required. The house is 4 years old and a hood shouldn't be falling down and I certainly shouldn't have to pay for it. I emailed them my response and the cowards haven't responded.
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Dave R.
Date: 2019-08-09 19:17:54
Terrible, Horrible experience. Have been dealing with them for more than 4 months on a small install. Overcharged me for work that was never done and can't get anyone there to help with the refund. The sales guy even admitted they shouldn't of charged me. Even told him beforehand that it was not to be done and he said he would remove it but didn't and charged me anyways. I even have a signed contract! I've been trying for over two weeks but only get the run around from multiple people. Numerous problems with the install. Too many to list...major items are cabinets crooked and not aligned, one of the drawers hits the sink, had to come 3 times for the cabinet install and should of only been here once, kept telling me he was coming and then wouldn't show up or let me know and then blamed the sales guy, he broke one of the handles and didn't say anything, cut into the cabinet damaging the cabinet where the sink sits. Still missing hardware and touch up paint. The worst part is nobody at Prostone communicates with each other in the various departments. I had to micromanage the sales guy, installation of the cabinets, and countertops and the manager forgot my sink even though I reminded him the evening before the installation and it was already paid for and on top of that then they didn't bring one of the countertops...blamed his employees for it too! And now the sales guy will not call me back or answer the phone. I would never use or recommend! A truly horrible experience with no end in sight.
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Brad B.
Date: 2019-05-12 20:44:17
Don' use this company. Was going to have to purchase an entire slab for the original style/color we picked out. After settling on a more reasonable in-stock slab, their first attempt at 4 simple quartz tops looked like cr*p (jagged edges on visible sides and the hole cut into the dry wall to accommodate one poorly measured top looked like it was done with a hammer). Better job on production on the second attempt, but they would not return calls requesting correction of one top that was installed not square to the cabinet. Customer had to correct installation himself.
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Ashley H.
Date: 2019-01-20 16:09:30
I would not recommend Pro Stone for quality craftsmanship. They installed our kitchen cabinets and would have rather kept our old cabinets over the new ones due to their installers inability to install them like new cabinets. They are crooked and easy close drawers do not work so basically we paid for a non working and damaged product at full price. To get someone here to even finish the job was near impossible and they said that's there's nothing else they can do to level a few uneven cabinet doors and drawers that are uneven and don't close properly. You'd be better suited paying extra to have a more reputable company install your cabinets! My brother and his wife had very similar issues. Pro Stone does not follow up and stand by their final job to ensure clients are happy and they have absolutely no concept of time! It took them forever to finish their job.
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Wendy E.
Date: 2018-08-21 15:27:03
We went in with our GC thinking we were protected from shady places. Wow we were totally wrong. We found a great piece. Never got a contract, thought that was handled (seious mistake number #1). Didnt know a few things, like we were charged for cut outs "pretend cut outs" as well as mistakes. They are trying to make us pay for much more that what we have. We have since asked for our contract. 3 times! We asked for itemized reciepts. The feed back we got was rude individuals that just expected us to open our wallat and pay more! Nothing happened till we complained and asked for the CEO. Took a week for his response. It was shady at best. There was no continuity in any of the answers given to us. It seems as though they make crap up as they go along with each customer. This company is so disorganized. They are RUDE and do not give you the bottom line. They hide it very well. If you choose to go there I warn you to read the fine print. We have family, friends moving here and all these houses need updates and I promise this. They will not be going to Pro Stone that is for sure!!
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Rich L.
Date: 2018-03-02 05:04:58
Terrible customer service. I purchased a simple quartz vanity top from them and made arrangements for installation between 8 AM & noon. By the way, their contract is very heavy handed in their favor, and I signed it anyway because I needed the top. (If I'm not available or not ready there's a $175 trip charge that I'd incur.) I received a call at 11:37 that morning telling me it would be more like 1:00 that afternoon. I was okay with that and put it out of my head. At 4:30 I realized there still was no vanity top. I called the shop and spoke to Tanya, my contact. She laughed when she realized who I was and why I was calling. She explained that there had been a problem with the saw. I can understand that, too, but they should have called me when they knew there was a problem, and it's hard to imagine that they waited until the morning of installation to cut and polish the piece when I had ordered it 20 calendar days earlier with a 50% deposit. I explained to Tanya that my time has value and her laughing at the situation was inappropriate - a matter of very poor/ no customer service. I asked to speak to a manager, and Julio, the Granite Shop Manager, got on the line. I calmly explained what had transpired that morning, Tanya's inappropriate behavior, and my frustration. Before I could finish, Julio began speaking over me telling me about the saw problems and making excuses while never acknowledging their poor customer service and inability to stay in touch with me. Managing client's expectations along the way is integral to customer service. Hello, I'm the customer. He told me he'd come out to install it that evening, if I still wanted it. Of course I did, I paid for it already! He tried to make me feel like I was doing him a favor by accepting it, and he was the one put out. I asked to speak to the Owner and was told he wasn't around, and again challenged with the question "Do I want the top?" I said yes, and the phone went dead. I called him back a few minutes later, and he told me that the call had dropped. I expressed to him that I believed he hung up on me. I was the one that called him back - he didn't call me. I was calling to find out what time it would be, and he told me that my call was bothersome and delaying the top further. He then told me that they understand customer service. That's the last hung he understands, and I can see where Tanya gets her skills. An unhappy customer. I gave one star just to make a point. It's purposeful. No stars could appear as if I forgot to note that. Nope. I gave 'em one.
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Paula S.
Date: 2017-05-31 01:03:12
I would post half a star if it existed. I paid thousands of dollars for an upgrade.... it absorbs and stains. Apparently wasn't sealed properly. They came back to remove stains, only to discolor portions of the slab. I would install Formica before I would rely on Meagan and use Pro Stone.
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Gabriella J.
Date: 2017-04-27 15:56:59
Had our countertops installed in our new house by Pro Stone. There were a few issues with the countertops from the beginning that we noted in the walkthrough (weird splotches that can't be removed) . It has been a month now and they have still not addressed the main issues. They are difficult to get in touch with--no showed twice. When they finally did come they fixed the most minor issue and the worker stated he was instructed to only fix the one thing. Have not heard from them since last week and they still have a lot of work to do. Frustrating when you spend so much money and your patience and trust are taken advantage of... Main issues are communication, punctuality, and timeliness
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FAQ About Pro Stone Countertops — Based on Independent Research
What materials can I order a countertop from Pro Stone Countertops?
What types of spaces does Pro Stone Countertops fabricate countertops for?
What shapes of kitchen countertops does Pro Stone Countertops fabricate?
What countertop design styles does Pro Stone Countertops most often implement in Memphis, TN?
What is the service area of Pro Stone Countertops?
What types of clients does Pro Stone Countertops work with?
Does Pro Stone Countertops have its own countertop fabrication facility?
Does Pro Stone Countertops offer any discounts on countertop fabrication in Memphis, TN?
What is the price category of Pro Stone Countertops in Memphis, TN?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Pro Stone Countertops?
What is the fabrication and installation timeline for a countertop at Pro Stone Countertops?
How long does it take Pro Stone Countertops to prepare a quote for countertop fabrication and installation?
Does Pro Stone Countertops offer cutouts for sinks, cooktops, or other elements?
What guarantees does Pro Stone Countertops provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Pro Stone Countertops. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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8855 Cypress Woods Ln, Olive Branch, MS 38654