Premier Stoneworks
since
Examples of works performed by Premier Stoneworks
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About Premier Stoneworks
total score
Exact value: 19.362057 out of 100.
Among other companies that fabricate countertops, Premier Stoneworks mainly specializes in the production of exclusive and custom tabletops for all kinds of domestic and commercial spaces - bathrooms, kitchens, bedrooms, meeting rooms, reception areas. The company has an extensive collection of stone slabs of various colors and textures, among which customers can choose the best solution for any interior. Qualified staff ensures clear project implementation schedules and quality work at every stage - from design development and estimates to installation of the finished countertop at the customer's place.
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reviews: 10
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reviews: 34
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Contact Premier Stoneworks for a Free Estimate
99-920 Iwaena St unit a103-a104, Aiea, HI 96701
Additional benefits of Premier Stoneworks
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Wheelchair accessible entrance
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Accepts Credit Cards
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Reviews about Premier Stoneworks
All (43)
Google (9)
Yelp (34)
Brian Hartmus
Date: 2022-11-11 00:11:51
The guys were great! From the coordination/scheduling with the office, so the finished product, this was a great experience all around. I am extremely pleased with the finished product, and the people/process along the way 😃
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leiann young
Date: 2024-12-31 06:44:43
I’ve had my counter tops with them almost a year ago and I just recently needed them to get redone for a flooding that occurred, both times they did an EXCELLENT JOB!! I would definitely recommend them because hands down they are the BEST!! Customer service is phenomenal and the work is close to perfect!!
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Shari LaFleur
Date: 2024-04-30 23:31:39
My countertop looks fantastic! After scouring the island for available stone, I found Premier Stoneworks. I was very particular and Josh was able to help me when I was ready to give up and settle. Great to work with, helped me find the stone of my dreams, while costing less than most other installers who charge separate for the fabricating and installation. And, when we ran into a hiccup, they worked with me to find a solution. The finished product is amazing, the way they matched the design at the seams and how the pattern flows continuous to the island. Looks better than I imagined. Thank you!
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Amy Bukarau
Date: 2022-04-29 20:33:51
Best costumer service and beautiful quality work. They fabricated and installed quartzite counters for us and it was a very smooth process. Every person I communicated with brought a high level of professionalism, expertise, and care for the work they were doing and our interactions as a customer. They were very quick to respond and communicate and helped me problem solve a few issues we ran into. I highly recommend using them!!
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Carson Schultz
Date: 2025-01-15 23:07:36
I worked with Josh and his team at Premier Stoneworks to install new quartz countertops and backsplash at a condo in Honolulu. Josh is an excellent communicator and worked with my wife and me to accommodate our schedule and unique circumstances. He assisted us in meeting our condo's design and installation requirements providing insurance and other necessary documentation. The installers were tidy and on schedule. I'd work with Josh and his team again!
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Donna Tomimatsu
Date: 2023-08-08 20:57:45
I purchased counter tops and backslash from them and the first slab they put on my island was scratched. They came to repair it nd left a visible dark mark where the scratch was. It was replaced with another slab that has small pin size holes in at last 6 places. I called starting in January 2023 for them to repair it. A simple fix that would take less than 30 minutes. They said they were busy but they would not forget about it and would be out as soon as they could. After repeated calls they finally put me on the schedule for April 26 2023. It is now August 8th and I have yet to here from them. This is the worst customer service I've ever dealt with. If I ever change my counters I will go somewhere else.
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Carol Carvalho
Date: 2024-09-14 19:14:00
Josh from Premier Stoneworks is incredible! He is the reason I chose to use this company. He goes out of his way to care for his clients. He will take the time to answer questions and does it with aloha! BE SURE TO ASK FOR JOSH!!!
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Alan Esperas
Date: 2024-01-20 01:15:06
We’re very particular, so after shopping around for a month, we settled on Premier Stoneworks in Halawa Valley. Got new quartz countertops for our guest and primary bathrooms from Tom and Josh in sales at 1/2 the cost compared to other countertop businesses. Our purchase from Premier included installation with the new 3/4” sub counter, other business put you in contact with installers at added cost. The installation was done by Cam and Victor who were very courteous and professional. Very happy with sales and service from Premier Stoneworks. Almost forgot to give a shout-out to the fabricators who cut and polish the countertops, true craftsmen.
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Nancy C.
Date: 2019-06-30 00:42:26
I had such a wonderful experience working with Tom, Josh and Alex to have my kitchen countertops upgraded! They are beautiful!!! The customer service here is unreal--I've worked with contractors to upgrade other properties and can say with certainty that the level of attentiveness and patience I was met with at Premier Stoneworks is truly unique. I came across this gem of a place on yelp and am so glad I checked this place out first! I called to set up an appointment and ended up meeting with Tom the very next day. There were many samples and designs to choose from, and the price was also very reasonable. If you're looking for a place that provides variety, quality material (a key consideration for me), great workmanship and customer service, this is definitely it. I will definitely be recommending this place to friends and family and can't wait to use this place for other projects!
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Thompson P.
Date: 2025-02-04 20:31:06
As a real estate broker in Hawaii, I've got the chance to see a lot of kitchen and bathrooms over the years. I'm pretty particular, and I couldn't be happier with the work Premier Stoneworks did on my countertops! From start to finish, their team was professional, knowledgeable, and detail-oriented. They helped me choose the prefect material and color, and the installation was flawless. The craftsmanship is top-notch, and my kitchen and bathrooms now look incredible! They were also punctual, kept the workspace clean, and completed the project on time. If you're looking for high-quality countertops and excellent service, I highly recommend Premier Stoneworks!
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Carson S.
Date: 2025-01-15 23:20:00
I worked with Josh and his team at Premier Stoneworks to install new quartz countertops and backsplash at a condo in Honolulu. Josh is an excellent communicator and worked with my wife and me to accommodate our schedule and unique circumstances. He assisted us in meeting our condo's design and installation requirements providing insurance and other necessary documentation. The installers were tidy and on schedule. I'd work with Josh and his team again!
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Christy H.
Date: 2024-06-24 21:04:58
This is my first time working with Premier Stoneworks and needless to say, it has been a pleasant experience from start to end . I had the pleasure of working with Josh, who went above and beyond to help me source the slabs. Fabrication and installation of my countertops were on schedule and his entire team was professional and easy to work with. Here is a pic of my waterfall countertop, it came together beautifully . Highly recommend this company!
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Shari L.
Date: 2024-03-28 23:27:02
My countertop looks fantastic! Josh was great to work with, helped me find the stone of my dreams, while staying in my budget. And when we ran into a hiccup, they worked with me to find a solution. The finished product is amazing, the way they matched the design at seams and how it flows to the island. Thank you!
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Nancy N.
Date: 2024-03-22 20:01:42
I could not be happier with my countertops fabricated and installed by Premier Stoneworks. Josh was delightful to work with and oversaw the process from beginning to end. He sent someone out twice to confirm the measurements were correct, and the installation could not have gone more smoothly! Mahalo the kitchen is beautiful!
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Alika A.
Date: 2024-01-20 01:18:53
We're very particular, so after shopping around for a month, we settled on Premier Stoneworks in Halawa Valley. Got new quartz countertops for our guest and primary bathrooms from Tom and Josh in sales at 1/2 the cost compared to other countertop businesses. Our purchase from Premier included installation with the new 3/4" sub counter, other business put you in contact with installers at added cost. The installation was done by Cam and Victor who were very courteous and professional. Very happy with sales and service from Premier Stoneworks. Shoutout to the fabricators who cut and polished our countertops, true craftsmen.
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senddy s.
Date: 2023-12-20 21:50:12
One word: Amazing!!!! Josh and his team are exceptional! We went in to look at colors and prices and signed the contract then and there. We had a small issue that in no way was Premiers fault but Josh communicated with us every step of the way and fixed the issue. Paul did amazing installing. He had an amazing attention to detail, was organized, clean and installed perfectly. Overall extremely happy with our kitchen counters but the service was that much better. I truly appreciate the amazing job in customer service they provided as well as installation. Definitely would use them again and they are worth every penny spent. Thank you Josh, Paul and the team!
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Heather A.
Date: 2022-09-10 00:15:40
I used Premier Stoneworks for my Silestone quartz kitchen counters. Unfortunately, my first 3 choices were not available right away due to COVID supply issues and Cosentino couldn't give an accurate time frame of when they may get certain slabs in. Jennifer at PS helped me to find one that was within the parameters of what I wanted as well as in stock. I was a bit nervous going with a style that wasn't initially on my radar but once it was installed, it looked great! Mike did a nice job with the install, and even took care of a couple tiny spots after the fact (my OCD tendencies haha). Overall, very happy with the process and would use them again.
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Paul N.
Date: 2022-09-10 00:09:04
Primier Stonework was contracted to do my backsplash for my kitchen remodel. Michael Krise and his crew did a really nice job of hanging my backsplash tiles. We're really happy with the results!
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Debra A.
Date: 2022-09-09 04:00:09
I would give then a 10 if allowed. Mike K and crew were on time, fun to work with, and did an amazing job of fabricating and then installing my Silestone quartz countertops. They treated us like family! We couldn't be happier. Way to take pride in your workmanship and develop trust with your clients.
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K M.
Date: 2022-07-08 20:04:27
A big thank you to Michael and his crew for putting in our new countertops. I would highly recommend them if you want someone who is professional, cleans up when the project is finished and keeps you up to date on what's happening.
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Benjamin H.
Date: 2022-04-06 18:21:26
There's a reason Home Depot partnered with this company. They uphold the highest standards when it comes to their countertops, installation, and assistance. Every-time I called with questions they were extremely helpful and nice about it and drove out to help me multiple times after the install. I highly recommend them if you are looking to put in new countertops!
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Calvin T.
Date: 2022-03-20 03:03:08
We had two-bathroom quartz counters and waterfalls installed by Premier Stoneworks. The contact person and coordinator were Judith, who coordinated our measurement and installation during the height of the Corona virus cases. She was patient, flexible, and fitted us in after a temporary company shutdown, a request by me to delay the installation, and my own health issues. The installation of the counters by Nalu and Junior went very well and the result was stunning. Premier has the machinery to cut absolutely straight lines for the sink and waterfall. Unlike some of the cheaper companies that cut the sink holes that are not straight as you can see the shadow of the edges are not linear. The waterfall joint with the counter looked like one piece as you cannot see the joint. The veining continued down the waterfall and up the backsplash. They completed the installation in a day and stayed to 7PM to get everything completed. We are very happy with the result and will not hesitate to recommend them to family and friends.
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Best O.
Date: 2021-09-11 22:40:22
From beginning to end, my experience with Premier Stoneworks was easy and smooth. Tom, the owner simplified the entire process. First of all, if you have a small job which just requires a remnant, they have a wide selection on hand. No job is too small or unimportant for Tom. I believe that he takes the same, caring approach with all customers. In my case, it was a simple stone countertop for an existing, wooden bathroom vanity. See the before and after photos. I found a honed stone that looked perfect with my existing tile backsplash. Just a few days later, it was cut with polished edges, ready for installation. I asked Tom is he could recommend a plumber and he referred us to Tim who arrived the day before the countertop installation to assess the situation. The following day, Paul and Tony, the countertop installers arrived. Neat and tidy, they drilled holes for the faucet and vessel sink on-site. Tim, the plumber then returned to reinstall our existing sink and faucet. He even fixed the previous bad plumbing job. Thank you, Tom for completing what another supplier told us "Can't be done" with amazing results! Great team, great teamwork! Highly recommended!
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John F.
Date: 2021-06-25 00:41:54
We found Premier Stoneworks on Yelp with a five-star review. Tom Pham and his crew, led by Paul did a marvelous job, removing our old wooden counters and installing bright new quartz. The job had its challenges, but the team overcame them, with Tom personally drilling the hole for the dishwasher drain air gap. New counters brought our 1970s kitchen up to date!
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Thomas O.
Date: 2021-02-17 19:47:54
Had an old range in the kitchen that was slightly narrower than modern ranges and needed the granite countertops cut in order to fit the new one. Not a standard job, or a big one, so was glad that they took it on. A few days later Ed and Mark showed up and got everything done. Friendly, helpful, and professional. When it turned out I needed a touch-up on the cut, they came back and took care of it right away. Great experience, and highly recommend this company.
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Marla M.
Date: 2020-03-23 03:29:17
My Husband Ken and I would like to thank the staff with Premier Woodcraft and Stone in Aiea Hawaii, for the wonderful service and experience we received during the selection, measurement, and installation of our new quartz kitchen counter tops. ShinAe Yu met us early Saturday, March 7. She provided us with information what types of stone available, as well as the grades of stone. We made our selection and scheduled for the first measurement visit on Tuesday March 10. The staff showed up at time that was arranged, provide step by step and took notes of what we would like the counter to look like. That evening Mrs. Yu contacted us to ensure all our questions were answered. Two days later we received our quote, it was exactly what we expected. On Tuesday March 17, Ed Thaniyaphol and Tom Pham arrived at the on time. They were very polite in a relaxed business manner. They completed the template working as a well working team. Inline with the timeline provided Ed and Tom showed up on Friday March 20 to install the countertop. They were completed in the time designated. From the selection of The Quartz the to the installation it took two weeks. This was great as we had a very short window of time to get the job done. This has been the best part of the kitchen renovation. I would recommend Premier Woodcraft and Stone to anyone looking to install stone counters in their home. ShinAe Yu is easy to talk to and she listens to the customer as well as provides guidance with no harsh sell. Her focus is providing the customer with quality customer services. Ed and Tom are two employees that I enjoyed meeting and welcome them to do any additional work in my home in the future.
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Rachel A.
Date: 2020-02-28 22:40:03
We've waited for almost two decades to upgrade our kitchen (yeah, life happened) and our quest to find a quality, competent and affordable professional to drag our humble kitchen out of the 90's, brought us to the front steps of Premier Stoneworks. From start to end, the entire team there was willing to work with our stringent budget and was so attentive to our needs, even though it was such a small job. Most fabricators on island wouldn't even consider our project unless we overhauled the entire kitchen cabinets ($$$). Thankfully, the Vietnamese "old man" they collaborate with to prep the cabinets (no, seriously, that's what they call him!), was more than up to task. Sure, he moaned and grunted in frustration while attempting to make our sloping cabinets square but the moment everything came into place (6 hours later!), his sincere yelp of satisfaction endeared him to us as he relished in the pride of his own workmanship. Throughout this visit, Ed (who took care of us from Day 1) was there to oversee the project, ensuring that everything was done to specs (while constantly vacuuming the space). Even Tom, the owner, dropped by several times to ensure that all was up to snuff. We felt like VIPs. Next - the counter top. The slab we had selected wasn't quite large enough to do everything that we wanted, so Ed took the initiative to source elsewhere for a more suitable product to meet our needs. He found something comparable with more give on clearance to save us from purchasing a second slab and having to make compromises. We couldn't have been more grateful. Template: Josh and Michael were knowledgeable, efficient and so pleasant to work with. They came, they saw and conquered all the quirkiness of our cabinets to make the frame. Great guys. Day of installation: in spite of being short staffed (cold season), the crew still arrived on time (with Tom in tow). They had to leave a large fancy job in Portlock to meet this appointment and they didn't disappoint, adding to their reputation for their commitment to customer service, regardless of price point (earning this strong endorsement in full). Ultimately, all this rhetoric would be moot if the final product failed to deliver. When our kitchen was finally restored a week later to perfection - goosies! It's amazing how changing just the counter top could transform the mood and feel within our home and evoke such joy. I can see our family enjoying the updated space for the next 20 years and I have Tom, Ed, ShinAe, the "old man", the original Josh, "sexy-eyed" Josh, and Michael to thank from the bottom of our hearts. PS: Knowing that my son is a cancer survivor, Ed came over the next day bearing the gift of organic distilled vinegar to use as a cleaner. This small gesture of kindness will be long remembered.
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Jeff S.
Date: 2020-02-05 00:15:36
Originally gave 4 stars as it took awhile before I could get in touch with someone. But after finding out changes have been made, I've upgraded to 5 stars. As soon as I was in contact with ShinAe, she was very responsive. Even Tom, was on time for my scheduled appointment. Very friendly and assured me that my new stove would fit and I didn't need to cut the countertop. Great follow-up from them. I would consider them for future projects and recommend to others.
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Joy M.
Date: 2020-01-18 00:22:37
I would highly recommend Tom and his crew. Everyone was so professional, accommodating, friendly and patient. They worked with me every step of the way. For the 5 months I planned out my renovations project (kitchen and 2 baths), I didn't feel at all rushed. Tom was with me from day 1 til the very end. When all was done, he even came over to help me clean my counter. He was like a friend. The price was also reasonable compared to other companies I called. The quality is also great. Good job Premier Stoneworks! Thank you very much!
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Kimo N.
Date: 2019-10-14 07:07:08
I found Premier Stoneworks on a list of fabricators a contractor gave me. Tom was willing to work with me on my "do it yourself" project. He quoted a one week fabrication date and completed on time. The work looked terrific. I plan to work with Premier in the future.
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Kathy N.
Date: 2019-10-13 05:28:34
We received great service from the owner, Tom, and one of his employees, Michael. Both of them were very professional, knowledgeable, helpful and friendly. We already had a piece of quartz, which we brought into the Premier Stoneworks shop, along with our newly purchased bathroom sink. Previously, we had spoken with Tom over the phone, in order to get a quote on the cost to cut and polish a sink hole and a faucet hole, in the quartz countertop. He gave us a very good price and completed the job exactly on the day in which he had estimated it would be ready for pick up. The quartz counter top, undermount sink and faucet looks beautiful on top of our bathroom cabinet. We highly recommend Premier Stoneworks. Not only is the shop spacious, very clean and organized, but the owner, Tom (aka, Tom Selleck), is very easy to do business with. He and Michael provided great customer service. We will do business with them again.
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Cherie F.
Date: 2019-09-18 04:01:10
These guys were wonderful! I needed a new bathroom sink countertop and called at least half a dozen businesses. I first spoke to Tom then eventually met Johnny and Alex then Josh and (I'm so sorry I forgot the other technician's name!). What a great TEAM! Everyone was so helpful and friendly. No pressure sales. I told them what I was looking for and they helped me find it and they were the most reasonable. They always responded in a timely fashion. Tom came out to measure and within a week it was delivered and installed. They did a fantastic job and I LOVE my new countertop! Thanks so much!
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Nicky B.
Date: 2019-07-17 20:16:27
Premier Stoneworks went above and beyond all of my expectations from the very start of the project to the very end. Their pricing was excellent and very competitive compared to the other shops I called. Their customer service and attention to detail was outstanding. They were able to help me inspect the stone and showed me flaws I would not have seen otherwise. Josh's installation experience really showed as the pieces that he cut came out exactly how they were suppose to and everything fit perfectly. They also carried my 500LB slab up the stairs and made some really tight corners without damaging my home or my stone. I plan to use them again on all my future projects.
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Craig M.
Date: 2019-07-03 04:46:14
I called about a dozen places looking for 2 pieces of backsplash. Wasn't picky, any type of stone, black, white, or gray, I'll cut it myself, polish myself. Most was a flat out no. My favorite was the guy that kept complaining he had to, "go in the back and look" like i was asking him to go to the quarry and cut me a piece with his bare hands. Sent a Yelp request to Premier and got a call within minutes. Went to their shop in Halawa and they actually ended up giving me some remnent pieces for free! Great people and will not hesitate to hire them for any future project that comes up. Mahalo for the hook up!
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Leana Jo Claire A.
Date: 2019-06-29 21:37:42
Ed, the owner, responded very quickly to my yelp quote request. I appreciate his quick response time as he answered all of my questions very promptly thru email as well as my phone calls. Josh was very accommodating while I chose the granite slab. Everything was installed professionally ,meticulously to achieve the best results. They are highly recommended for their excellent customer service, great price and quality of work.
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Nancysita Y.
Date: 2019-06-23 03:57:27
I had such a wonderful experience working with Tom, Josh and Alex to have my kitchen countertops upgraded! They are beautiful!!! The customer service here is unreal--I've worked with contractors to upgrade other properties and can say with certainty that the level of attentiveness and patience I was met with at Premier Stoneworks is truly unique. I came across this gem of a place on yelp and am so glad I checked this place out first! I called to set up an appointment and ended up meeting with Tom the very next day. There were many samples and designs to choose from, and the price was also very reasonable. If you're looking for a place that provides variety, quality material (a key consideration for me), great workmanship and customer service, this is definitely it. I will definitely be recommending this place to friends and family and can't wait to use this place for other projects!
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Bonnie K.
Date: 2019-06-21 23:46:41
LOCATION OF BUSINESS: This business is centrally located in the Halawa Industrial area with everything under one roof....stone slab samples in showroom upstairs, warehouse/fabrication downstairs SCOPE OF JOB: Get rid of the outdated "tile" countertops in kitchen & replace with quartz or granite countertop, preferably using remnants to keep cost low since areas are relatively small. (We live in a 750sf townhouse). FIRST CONTACT: On 4/18/19 Tom Pham (owner) & Johnny came to our townhouse within a few days of placing the phone call to see what needed to be done. I was pretty impressed with their quick response. And to top that off, after only 4 days of coming to our house we got the proposal which came in under $3000, another wonderful surprise (had expected to wait at least a week for pricing). Since we had not yet looked at any materials for the actual countertop, the proposal was for only the fabrication, demo, installation. Still a pretty good deal. ALTERNATE QUOTES: OK, so who doesn't like to get at least 1 or 2 other proposals, right?? One guy quoted close to $6000 for everything & this other guy tells us that he can't just replace countertops, he'd have to replace ALL the cabinets AND a side wall. I'm like WTH!!!???? Obviously he didn't want to take on such a small job. CONTRACTED: After returning from our vacation we contacted Tom which was on 6/5/29. We went to his warehouse/showroom to look at the inventory of slab remnants & couldn't find the exact color I was looking for...he suggested that we check out another warehouse that a family member of his owned. We agreed, met him there the following week (6/12/19) & within 5 minutes I found the perfect color quartz slab remnant (under $1000) AMAZING. While there, we received contract in hand & we were set. THE WORK: On 6/17/19 at the designated time, Josh & Alex show up & get to work doing the demo & templates. These guys are professional, personable, know their trade well & took time to carefully remove existing tile countertops without damaging the wall tiles, which we planned to keep as part of the color scheme. They communicated well...never assumed any part of the work, always asked questions, made sure each step of the way was exactly how we wanted it. I really appreciated that, didn't have to wonder. Besides helping with the demo, Alex removed the sink/plumbing fixtures & agreed to replace it himself (for separate price) once job was done. That was a major convenience in not having to call someone else. It took a little more than half a day for that part of the work. Later that day Tom, the owner, stopped by to see how things went. Loved that he took the time to check in with us...especially because he was dealing with his own personal family tragedy that had just happened the day before. Josh & Alex returned on 6/19/19 at the agreed upon time & began installation which for the most part ran smoothly, everything was methodically put in place, including the kitchen sink with running water. Once again Tom stopped by to see if we were satisfied & told us if we needed anything to let him know. We are so very happy with how our new quartz countertops turned out. We would highly recommend Tom & his staff to anyone in the market for this type of service. GARUNS you won't be disappointed. Here are some before & after pics. BOTTOM LINE: Convenient location, quality workmanship, personable & caring staff, great pricing, quick response time.
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Vivienne G.
Date: 2019-03-07 03:56:56
Josh was our counter and backsplash installer. He did excellent work and was extremely pleasant and personable. You can tell he takes pride in his work and asks for your input when needed. You can't go wrong if Josh is on your job!
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Saraha A.
Date: 2019-04-05 22:05:09
Helpful staff. This place will fabricate the stone for you but doesn't require that they do the installation. Installation charges are optional.
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Mark R.
Date: 2019-12-09 00:08:02
This review is a little delayed as I've been to busy to post The first thing that impressed me with this company was how fast the response time was when I inquired info for a quote. Based on that and some of the other reviews I read I decided to get a estimate. I already knew exactly what I needed as I'm a contractor and had all the dimensions, so I provided them with that info and got a proposal pretty quickly. Price was reasonable so I decided to pull the trigger. They were going to try and do everything with remnants from there shop but that didn't work out so I ultimately bought my own tops and had them fabricated and installed them. It took quite awhile once I signed contract and paid deposit to actually get to me. The one thing that irritated me was there lack of communication after the proposal was signed. I would call and leave messages and emails several times and got no response for like a week later. Anyhow they finally got the countertops fabricated and came to install. The crew was nice but weren't completely prepared. They had no shop vac to clean up inside which I ended up letting them use mine. They did take pretty good care of surrounding areas for the most part, got a few dings in the walls but pretty minor. My biggest complaint was they had to grind the tops in my front entry outside and made a huge mess with dust every where and didn't clean up outside at all. Overall, the countertops look nice but with all the hassle I went through not sure if I would use them again.
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Bill B.
Date: 2022-03-19 05:17:31
We had received a quote from this company for replacement of our backsplash and to have an access stone (same stone as our counters) behind the stove. Everything was set, but one day before the work was to be completed, they contacted me and said their employees threw away the stone for behind the stone. They said they would query other companies to see if they could procure another piece. I never here from them again, despite me reaching out to them twice. Sad thing, they had done a good job on our countertops a few months earlier (the only reason for the two stars)
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Michele P.
Date: 2022-01-11 21:01:22
If you want to be lied to, given multiple lame excuses about why they haven't worked on your project, if you want to wait months to have your small project completed and then be overcharged for amateur workmanship then hire this company. They won't respond to your emails, phone calls or text messages when they realize you have discovered the true nature of their poor company business practices. Every person I spoke to blamed someone else for the problems with my project. My experience: I found and selected this company based on good Yelp reviews. I now question the validity of those good reviews. I visited their Oahu location mid November 2021, met Judi Rod (office manager) who was pleasant although clearly unable to focus and disorganized. She helped me to select a beautiful but discontinued quartz (Silestone from Cosentino) to replace old kitchen counter tops. Even though no discount was offered for the discontinued product, I left my hefty deposit with Judi who said she would let me know when my 1 slab project would be ready to install. This is where any positive experience ended. Note: demo of your existing counter tops is not included in their price quote- yet another thing that was not communicated to me until later. You must pay for that. You also must pay at least $100 for them to pick up your slab from the nearby distributor. Throughout this process, I would email/text a few questions to Judi and she might respond by answering only one of my questions. She constantly stated how busy she is and how much she is doing for the project. Excuses, blame and delays: "We are SOOOOO busy! We have a lot of large Home Depot orders to finish. We are short staffed. We'll be picking up your slab on Thursday. It's the holiday season. We are soooooo busy! We didn't pick up your slab because the Cosentino dock workers have COVID. We won't be able to finish your project this year. We are sooooo busy! We will pick up your slab next Friday. I'm going to Maui. Sorry, we had an emergency meeting with mainland office so I couldn't call you. We are sooooo busy! We picked up your slab on Monday. We need to reschedule your installation for next week. We are having issues with our crew. We are sooooo busy! We have a huge backlog of projects. We are hiring new staff. What was that sink dimension again? We are soooo busy!" The message here: your project is not important to us. Period. We just want your money and nothing else matters. "We are soooooo busy!" Judi (the office manager) came to my house to measure for my counter tops. I think she was trying to ease my concerns about the delays. In the end, sending this office manager to measure for a final install did not help my project. Judi is NOT an installer - she is the office manager! After she left my house my sense of dread only worsened; I felt trapped due to the costs already expended (that would be lost if I cancelled) and I was hoping it would get better. It didn't. Installation nightmare: I confirmed with Judi on Friday 01/07 regarding my scheduled installation on Monday 01/10/22 because I had to coordinate the plumber and install timing appropriately. To my surprise on Sunday, 01/11 Judi called me from her car to tell me she couldn't find the sink cutout information: wait, what? That info, and the sink template was provided to Judi weeks prior. She told me my job was finished on Friday 01/07! So it was then I realized they were scrambling to finish my project the day before the install. The crew was to arrive 01/10 between 10am/11am. No show. At this point I was angry. Calls to Judi, as well as texts and emails went ignored. I finally called the main store phone and spoke to Jennifer who said the crew was on the way. A newly hired assistant installer arrived at 1:30 and started demo of the old counter tops. The main installer arrived 90 minutes later. The sink cutout was not square, so the sink looked "crooked". One of the quartz tops at the stove was cut too short. I learned the installers are not the ones who actually cut the slab. I asked who does their quality control before material leaves their shop for install, the answer - "well I'm just the installer". Additional questions of the installers were fruitless, because no one communicates anything to them. Part of the install slowness was that the new assistant was being trained - using my job for practice. By 7:30 pm that day the installers still had not finished! Thankfully, the main installer took the poorly fabricated sink top slab home with him to correct the bad sink cutout done by an apparently inexperienced fabricator. The lead installer promised to show up at 6am the following day. He arrived at 7am and took another two hours to finally finish the job. For the short piece next to my stove, I had to settle on that one (no overhang) because by that time felt completely traumatized and overwhelmed by the entire experience and I just needed the whole awful ordeal to be over. Buyer beware.
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Candace C.
Date: 2022-01-08 04:53:35
Im very upset at this company especially at Tom for stringing us along. We've been messaging Tom from October. He is very difficult to communicate with and kept rescheduling our installs. He came to our house 2 times to match the wood and also to retake measurement. Honestly we should of cancelled the first time when he said he would be there at 12 and didn't show up till 2. He kept saying he'll let us know dates to install our dishwasher and cabinet. I wanted it to be installed by thanksgiving, he ignored text and then reschedule. We wanted it installed at least before Christmas he was ify with the dates again and ignored. Now it's the final time he confirmed for tomorrow and ghosted us all week to reconfirm for tomorrow. My husband took off from work to be here. So this not only cost us lost of income it makes our house appear messy for the holidays when family stopped by. Our dishwasher has been sitting in its bulky box in our kitchen for over 2 months. Not sure what's going on with this company but I'm convinced these reviews have to be 1 really old reviews or 2 not honest and written by family, friends, or employees because the communication has been awful. Just a warning if you do business here if they are 2+ hours late and aren't tentative in at least getting back to you end of day just let that be the first red flag and move on to the next company.
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99-920 Iwaena St unit a103-a104, Aiea, HI 96701