Paxton Countertops
since 1979
Examples of works performed by Paxton Countertops
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About Paxton Countertops — Ranked №3 Countertop Fabricator and Installer in Lansing, MI
total score
Exact value: 69.019109 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Paxton Countertops, founded in 1979, ranked number 3 in Lansing, MI in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Paxton Countertops among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Paxton Countertops: Total Score & Key Ratings
The Total Score of 69.02 out of 100 achieved by Paxton Countertops in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Paxton Countertops has a rating of 4.7 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.7 out of 5.
You can read detailed information and evaluations from our independent research of Paxton Countertops’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Paxton Countertops directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Paxton Countertops
Paxton Countertops is one of the best countertop manufacturers in Mid-Michigan. The company has more than 40 years of experience in manufacturing and installing stone products. The organization offers affordable prices from the manufacturer. The craftsmanship of the works is a delight. Quality in every detail. The showroom is located at 6003 West Saginaw Hwy, Lansing, MI 48917. The company has been accredited by MIA and ISFA. Clients can get free advice from qualified designers and craftsmen and replace countertops.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 152
YELP
reviews: 14
reviews: 22
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Paxton Countertops
Small business
Curbside pickup
Delivery
In-store pickup
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Repair services
Service guarantee
Wi-Fi
Free Wi-Fi
LGBTQ+ friendly
Checks
Credit cards
Debit cards
Accepts Credit Cards
Offers Military Discount
Open to All
In store shopping
Countertop Installation
Countertop store
Bathroom supply store
Fabrication engineer
Granite supplier
Kitchen supply store
Manufacturer
Natural stone supplier
Stone cutter
Reviews about Paxton Countertops
All (36)
Google (15)
Facebook (7)
Yelp (14)
Megan Stasa
Date: 2024-08-12 15:47:01
So glad we decided to stop in at Paxton Countertops. We chose a beautiful quartz, ‘Sonora’ for our benchtop. Daniel assisted us throughout the process including our sink and faucet. He was patient and helped create a relaxed environment. James, facilitated scheduling measuring and installation. Jared, did the measurements for the template. Payton and Riley installed the counter and sink. We had a situation that could have delayed installation but Payton and Riley figured out a solution and tackled the job with ease. Every person I encountered was professional and answered all my questions. Kitchen remodels can be quite stressful and this company eased my stress during the process because of their open communication and providing solutions when we came across an issue. Thank you all for your guidance and helping me create my new kitchen. My countertop is lovely and the new sink ‘Cairn’ by Kohler is much better than I expected. I initially wanted a full bowl but am glad I chose the smart divide double bowl. It is perfect for our needs.
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Hali Gilbert
Date: 2025-01-15 16:38:05
Knowledgeable and extremely easy to work with. Scheduling was a breeze and the installation crew made our challenging layout look easy. Our homeowners love their new top! -Hali Gilbert, Designer Nowak Cabinets of Midland
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Jennifer Jeremiah
Date: 2023-11-13 19:22:29
Excellent service and installation! We love our new quartz countertops. Paxton has an efficient and wonderful laser measuring tool that makes installation a breeze.
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Julie Buckberry
Date: 2024-05-15 12:15:34
Wow! Peyton and Kyle did a superb job for us. Their enthusiasm for their job and their commitment to customer service was refreshing. I look forward to working with Paxton and their outstanding staff in the future.
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L Melton
Date: 2024-08-23 16:52:48
My experience started in Paxton’s showroom. There are so many gorgeous options. The sales staff is knowledgeable and helpful. My selection for my bathroom countertop was installed beautifully. Every experience I have had with Paxton has been stellar. I will happily use them again when I start remodeling another bathroom
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Benjamin Howard
Date: 2022-08-30 18:47:47
I just had the Paxton team install my kitchen countertops and my master bath tops. I was very impressed with the service I received. The whole process from the sales to the measuring to the installation was spot on. Your guys doing the install today were great and I could tell took pride in the work they were doing. I appreciate the details and could see they were the same way. Thanks for providing this service to the community.
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Angela VanCore
Date: 2024-09-16 12:42:01
I so wish there were more than 5 stars to choose. I cannot say enough about how great Paxton Countertops has been. From the start to the finish top notch customer service. From the start I had immediate response by email from Allison. I actually had two quotes and picked out granite before even receiving quotes from other places. Their prices are so fair and the turnaround time is AMAZING!! I was kindly walked through the whole process and the communication could not have been better. I even told them that I wanted to work there because everyone was so great and the guys that came to do the install knew I said that. I couldn’t find the location for the final inspection and the lady stayed on the phone with me until I found the door. Their professionalism is outstanding. I know I don’t have everyone’s names but I would extend a huge shout out to Allison, Travis, James, Payton, and Riley!! I still can’t get over how beautiful our countertop is and the quality of the craftsmanship. Paxton Countertops should write a book on customer service!! Thank you so much from the bottom of my heart!!!
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Jamie Cowden
Date: 2024-08-07 01:25:36
We were extremely lucky when our realtor recommended this contractor! We had a very tight timeline and knew we couldn't go with a "big box" store. I called and spoke to Paige Paxton and she assured me they would be able to complete the job in 3 weeks and bonus they have "Live Inventory" online of remnants. I easily chose one at a fraction of the cost. Template and installation were done eggicientvand professionally. I will be using them in my next home!!
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justin G
Date: 2024-02-28 22:23:33
If you’re a cigarette smoker, a male or have long hair don’t expect to be treated like a human here. From a place that preaches family values, participation and speaking freely they sure are quick to judge. Never have I felt so unwelcome at a business
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Allan-Linda Blankenship
Date: 2024-10-03 21:49:36
Peyton and Caleb did a fabulous job on tearout and installation of our new countertops. They were very careful and detail oriented. Just can't say enough on how good they were. Nick took care of all the plumbing and we were totally pleased with the results. Overall, our experience with Paxtons is 5 star all the way. They clearly understand the importance of customer service.
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brenda Terry
Date: 2023-12-27 19:17:29
We had a wonderful experience with Paxton from start to finish. They were all so friendly. They listened to our wishes and brought them to life. Josh and Collin were amazing with the install; and funny. They explained everything so beautifully and answered all of our questions. And the seam....the seam is hardly noticeable. Amazing work! I have attached pics, bet you can't find the seam. 😉 The entire process from first contact to install was 3 weeks. We are so pleased with our experience.
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Amanda JumonvilleOlivier
Date: 2023-09-13 18:04:02
Paxton did everything they promised. They were always polite and kept to the schedule they made. We highly recommend using Paxton for your countertops.
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Kacie Artress
Date: 2023-11-03 16:56:36
Absolutely fantastic company. They were quick and efficient and very helpful. It took less than 30 days from the day we went in to browse their selection to install.
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Ryan Ohail
Date: 2024-01-10 19:40:26
If you are looking for new countertops at a great price and with fantastic quality and customer service, look no further! I can’t think of the last time I ENJOYED the process of having a company install something for me. Wonderful company from the top down.
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Ailie Weaver
Date: 2025-01-09 17:08:59
Extremely happy with how our kitchen turned out. Paxton did a fantastic job and both Caleb and Peyton were awesome. They took great care of our kitchen. We will absolutely use this company again in the future.
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Bri Koenigsknecht
We are very happy with the countertops now that they are in. The price was fair. However, they did drop our countertops, break them, and have to push back our installation day right on Christmas. They did not offer any way to make up for their mistake. We ended up having to put our new flooring in first because they pushed the date back. They got our brand new floors dirty and glue? on them. Overall, 3/5 stars.
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Laura Kelly Elias
Julie shared a wealth of knowledge and helped me to make the perfect selection. And their turnaround time was better than everyone else's!
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Jeff Anderson
Dave and his staff did an outstanding job consulting with us to deliver the kitchen of our dreams. Highly recommend!!
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Carolyn McArthur
We just contracted with Paxton's for our second time. They did the work in our Lansing home, and, this week installed new kitchen & bathroom (2) countertops in our new home in Grand Haven. We are so grateful that they would make the trek to Grand Haven, and, still offer a competitive price! Their entire team is amazing from Julie in their showroom to their installers, Andy & Gilbert. Professionalism personified!
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Tammy Bishop
Paxton Countertops give the best advice/consultative services. Their knowledge is exceptional and they truly go above and beyond in helping you understand stone. They exceeded my expectations. Can’t say enough about how they helped me with the daunting decisions I had to make. Exceptional people!
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Chelsey Kirby
They may be the pinnacle service in their industry. Heck, they may be the pinnacle of service in general. From Sarah at the showroom, to Pete and Gilbert doing the install, this has been one of the greatest customer service experiences in my lifetime. Apologies for the long post. I was having a bad experience with another installer in the area, having waited almost three weeks to get a response back from them. At that point I decided it was time to change companies. From the minute I walked into their showroom on Saginaw, they took the time to help me through this journey. Sarah taking the time to listen to my nightmare that I had just gone through, and truly showing empathy to my situation. For being the first interaction I had with Paxton, my anxiety was at a high point, but she took the time to let me vent and help me with the situation. From there, she told me that their lead time had been around 10 -14 days from purchase to install... let that sink in for a minute. If you've had to deal with any trades during this pandemic, 10-14 days is a crazy low number, so I was skeptical. Especially when they told me my measurement and template was going to be 7 days from purchase, and install date was going to be 7 days after that (Black Friday nonetheless.) But there we were, seven days out and Matt was at my house doing the template. Right on time. Professional. Knowledgeable. And generally a good person. Had the answers to all of my questions. I tend to be a little nosey because I too am in the trades, but he took the time to explain exactly what he was doing and the next steps. From there I had to confirm my slabs at the warehouse on Waverly Rd. Even there I was treated as though I was the only customer. Prompt service from when I walked through the door from a nice young lady with whom I cannot remember her name (Sorry!) She immediately took an interest in what my project was, took the time to talk with me about it and even wanted to see pictures. It was a short rendezvous, however I left feeling like I had made the right choice to go with Paxton. But the big challenge awaited, the dreaded install technicians (play dramatic music here.) Now, trade technicians have a bad reputation, so any small improvement from "Joe the countertop installer," with his baggy pants, untucked, raggedy shirt and general dislike of his job, would have been a great start for them. But no, I was sent Pete and Gilbert. Two of the best people I've had the pleasure of having in my home. Professionalism is defined by them. They cared about the project. They cared about ALL of their projects, as you can see from Pete's phone, and the pride he takes when showing you pictures of previous work he had done. Not to mention his personal work that he does outside of his "job." I learned he has a nickname around the shop, and its "Petoskey Pete," which will make more sense if you're lucky enough to have him as your installer. Gilbert was right there with him, step for step. There was never a time that I felt like they didn't know what they were doing. There was never a gut feeling of "maybe I should have used someone else." It felt as though I had old friends stop by and gave me a hand with a project on the house. As for timeliness? Right on time. On Black Friday. I had even said to them, I thought they should have had the day off, and their response was along the lines of "this is just another day of the week." They never made me feel like this was a job to them, they truly enjoyed what they were doing. So, if you're thinking to yourself "what makes them so special?" I beg of you to find out. They are special. They are in the experience business, not just countertops. So from the bottom of my heart, I want to say thank you to all of the Paxton staff. You are amazing. If you are able to give this type of experience to even half of your customers, you've made this world a better place.
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Shoni Levinsohn
Do NOT waste your money with this company. They made mistake after mistake with our quartz countertops. It ended up costing us thousands of dollars more than we had planned. We built a house and loved all of the contractors except Paxton.
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John H.
Date: 2024-02-13 21:30:17
We are VERY happy with our new quartz kitchen countertops from Paxton. They were very professional beginning with design planning through the install. We especially like that they do their own fabrication. And to top it off, their price was very competitive! We highly recommend using Paxton Countertops!
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Eileen W.
Date: 2023-02-05 01:47:26
We wanted to get a piece of quartz countertop for a small wet bar remodel. They were able to get us a remnant and have it installed in a very reasonable time frame considering it was over the Christmas holiday. Great service and communication.
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Keith H.
Date: 2021-07-11 02:34:59
Had a great experience with Jacklyn before we went to their showroom, was very responsive to my email questions and scheduled a visit. We had a quote from one of the big box stores and found something equivalent for a little less but the experience was much better. We could actually pick out the slab of granite to order and when it was delivered to their fabrication facility, we could pick out which part of the slab we wanted for the countertops and which part for our island. Installation went smoothly, made sure we were happy with everything
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Tara M.
Date: 2020-09-15 14:35:28
Every single step in purchasing new counters for our kitchen was wonderful and stress free. In the show room I was shown multiple options within my budget. I toyed with the option of purchasing my sink and faucet elsewhere but after some quick research and finding Paxton's price comparable, it was too easy just to fully work with them. After selection and payment, measurements were scheduled and taken about 2 weeks later and the following week they were installed. They arrived on time and the quality and detail of their work was exceptional! Which is exactly what you want with your new counter tops! I will give them the highest recommendation and even better, they are a local, family operated company!
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Jessica C.
Date: 2019-01-17 18:28:23
Excellent experience from start to finish! I had a time sensitive project and everyone was so friendly and accommodating from the beginning! I came into the shop on a Monday, received exceptional service, selected my countertop and scheduled my measurement appointment for 2 days later. My counter was installed a week later (total project time was 9 days)! Much better than anyone else we got quotes from and the price was great! I would definitely recommend them to anyone looking for a countertop!
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Sunnie N.
Date: 2018-08-04 18:14:47
Our countertops are AMAZING! And the deal we got on our sink was the cheapest we found. Everyone we dealt with throughout the entire process was friendly and knowledgeable. The installer was very picky about his own work which we sincerely appreciated! Our kitchen came out more beautiful than we could have imagined.
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Will L.
Date: 2018-03-07 00:58:15
We have worked with Paxton a number of times for granite kitchen countertops, bathroom countertops, and countertops at our office. They are extremely professional and have done a great job. From the selection process of granite to the templating to the install everything went great. Picking out granite countertops is a big decision and the people at Paxton are true professionals who stand behind their work. Highly recommended!
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Michelle P.
Date: 2018-01-16 14:22:28
They were amazing! Perfect and efficient through every step of the process, from sales to selection, measuring, templating, and install. Worth every penny!!
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Gabrielle B.
Date: 2017-09-16 12:03:59
Amazing experience! Top notch sales staff and manufacturing facility! They found me something I loved that was within the budget. Measuring and installation was easy and on site staff was knowledgeable and amazing! Would highly recommend! PS they also finish the underside of all stone surfaces which I feel is very important!
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Ariana G.
Date: 2014-11-03 00:48:54
Would recommend this business to everyone! They went above and beyond to make this a fun, stress free time. Loved working with everyone in the shop! It made a messy kitchen renovation easy!
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Laura W.
Date: 2024-09-11 21:05:56
Getting ready to replace a $1200 custom made Corian sink that has looked like crap from installation. First of all they held up my kitchen remodel with their lateness, then they threatened to not produce sink when I pressed them. Seams started appearing in the sink right away. Never called because didn't want to deal with their rudeness and defensiveness after that. Cracks around the drain started to appear next and now they are going across the whole sink. Only a matter of time before this sink totally disintegrates. Found out later from my cabinet maker that they had used them before and would not again. My countertops came from somebody up by Vassar. Thank goodness. Just pick somebody else.
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Kelley C.
Date: 2021-06-05 04:21:50
Do NOT use this company. The owner, Rachel, has been nothing but rude and condescending. They go over plans verbally and then write them down differently. You literally have to do their job for them or it will cost you way more in the end. We tried to support a local company and regret our decision to go with Paxton. Last but certainly not least, the owner texted my husband, yes you read that right, texted my husband telling him she was going to turn my bad review of their company over to their attorney. So if you are looking to spend a lot of extra money after the fact and want to deal with a legal battle, this company is for you.
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Shoni L.
Date: 2020-10-30 22:18:21
Do not use this company. They made huge mistakes when installing our quartz which ended up costing us thousands of dollars more than we had planned.
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Anthony O.
Date: 2017-10-25 14:56:22
Very dishonest and unreliable service. They did a very poor job at my house and damaged my floor and other parts of the home. They refused to make the necessary repairs. Stay clear of this company
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FAQ About Paxton Countertops — Based on Independent Research
What materials can I order a countertop from Paxton Countertops?
What types of spaces does Paxton Countertops fabricate countertops for?
What shapes of kitchen countertops does Paxton Countertops fabricate?
What countertop design styles does Paxton Countertops most often implement in Lansing, MI?
What is the service area of Paxton Countertops?
What types of clients does Paxton Countertops work with?
Does Paxton Countertops have its own countertop fabrication facility?
Does Paxton Countertops offer any discounts on countertop fabrication in Lansing, MI?
What is the price category of Paxton Countertops in Lansing, MI?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Paxton Countertops?
What is the fabrication and installation timeline for a countertop at Paxton Countertops?
How long does it take Paxton Countertops to prepare a quote for countertop fabrication and installation?
Does Paxton Countertops offer cutouts for sinks, cooktops, or other elements?
What guarantees does Paxton Countertops provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Paxton Countertops. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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6003 W Saginaw Hwy, Lansing, MI 48917