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October 31, 2025: Application Deadline for CountertopsContractors.com National Ranking (2025-2026)

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Portland, ME City Rating: We have identified this city as the primary city for this contractor.

Paul White Company

since 1970

Examples of works performed by Paul White Company

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About Paul White Company — Ranked №1 Countertop Fabricator and Installer in Portland, ME

69.41

total score

The main rating value calculated from more than 30 indicators.
Exact value: 69.410971 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Paul White Company, founded in 1970, ranked number 1 in Portland, ME in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Paul White Company among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Paul White Company: Total Score & Key Ratings

The Total Score of 69.41 out of 100 achieved by Paul White Company in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Paul White Company has a rating of 4.3 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.84 out of 5.

You can read detailed information and evaluations from our independent research of Paul White Company’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Paul White Company directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Paul White Company

The Paul White Company, established in 1970, is a reputable interior solutions provider based in Portland, Maine. Specializing in fabricating countertops, they are committed to delivering exceptional quality and customer satisfaction. Their in-house team of experts offers free design consultations and installations, ensuring a seamless experience for both residential and commercial projects. With advanced technology and skilled professionals, they can custom-cut and install countertops made from natural stone or quartz aggregates, providing customers with their desired outcome. Trust the Paul White Company for superior interior solutions and flawless countertop fabrication.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

3.8

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.843948 out of 5.
criteria: 10

Staff friendliness

4

Very Good

Staff Expertise

5

Excellent

Company Age

5

Legacy

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

5

Yes

Production time

1

Very Slow

Deposit Level

3

Standard

Quote Time

2.5

Average

Affordability

4.6

Low

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Paul White Company

Delivery

In-store pickup

In-store shopping

Onsite services

Wheelchair accessible entrance

Wheelchair accessible parking lot

Service guarantee

Checks

Credit cards

Debit cards

Accepts Credit Cards

In store shopping

In store pickup

Flooring store

Cabinet store

Countertop store

Reviews about Paul White Company

All (18)

Google (10)

Facebook (3)

Yelp (5)

Source: icon-google Google
avatar

Joe Hezlep

Date: 2020-07-13 00:39:46

Paul White Company has all you need for your home remodel or new construction needs. The staff is knowledgeable and will listen to your wants/needs to make sure you get exactly what you are looking for.

Source: icon-google Google
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Jake Melvin

Date: 2023-04-05 10:13:58

I was very impressed with Paul White Co. We wanted to add a custom quartz top to our existing vanity which was relatively big. We selected what we wanted from their remnant inventory (the slabs outside their shop) and within a few weeks they had it cut out and installed to fit perfectly. Pricing was more than fair, and they got it completed in a timely manner. They even re-adhered our under mount kitchen sink which was starting to come loose - totally separate from our vanity project. Very pleased with Paul White Co. and will definitely be referring them to others.

Source: icon-google Google
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Christoph G

Date: 2022-12-05 15:14:59

Very pleased with the ease of service and response time of the whole team at Paul White. Someone answered the phone immediately, directed me on where to look at countertop slabs, took our order and got the process rolling immediately. We had an installed counter in our bathroom in less than a month. The template and install guys were all very nice and ready to answer questions. All in all a seamless experience.

Source: icon-google Google
avatar

Brooke Day

Date: 2023-09-26 01:40:27

Tommy Day made my kitchen look outstanding! He’s professional, knowledgeable and does anything to meet the client’s expectations. We couldn’t be more thrilled with his work and the company. Since sharing our kitchen we already have people reaching out to him about their kitchen countertops. 10/10 service

Source: icon-google Google
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Michael S

Date: 2019-01-15 13:40:10

The entire team is great to work with, from retail to the stone shop. And they are very competitive with their pricing!

Source: icon-google Google
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Katie McGraves-Lloyd

Date: 2022-07-26 23:37:24

Poor craftsmanship. They do not care about the quality of work. When it came time to sell our house, our realtor thought our kitchen backsplash (we spent $2300 on) was DIY. Grout job/cutting was awful. When they replaced our countertop, they cut out molding and didn’t replace it. The flooring transitions had to be fixed and were not high enough. I wish we had never used them. Do not make our mistake.

Source: icon-google Google
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Barbara Perry

Date: 2022-09-08 23:13:54

We had a great experience at Paul White - I would use them for any next project! Not only did they have the best selection of flooring and countertops around, their staff was super nice and very helpful. We were building a house and had many decisions to make. Without an interior designer, it can be tough. Traci helped me pull it all together and make the tough choices. She was really friendly, willing to help me, very knowledgeable, patient and never made me feel rushed! The people at the warehouse and the stone shop were very accommodating and nice to work with. All and all, it was great. I highly recommend them!

Source: icon-google Google
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James

Date: 2021-12-22 03:15:19

AVOID AT ALL COSTS. UNETHICAL & UNPROFESSIONAL 11 MONTHS OF ISSUES: Paul White Company was subcontracted for all tile, flooring, cabinets, appliance install, etc for our new condo building on the East End. To save you time—over 11 months the team damaged my brand new dishwasher while installing it incorrectly (didn’t bother to tell me) and my shower tile was done so poor, it needed to be replaced five different times! The last fix I finally got a different employee and he said “it’s a good thing I’m here, water damage would have been an issue with the other guys work”. What?! Closed on a small unit 11/2020. Paid to have the shower converted from a tub. After finishing the tile was crooked all the way from top to bottom. It took five different “repairs” and 11 months to “fix”. From different grout colors, to incorrect spacing, tile pressing out at the sides, and overall poor craftsmanship, it was a nightmare I hope I can help others avoid. So bad to the point they fired two of their employees who did the work, and as stated above the final more experienced one assured me water damage would have been a problem if he wasn’t there. Included just a few of the many photos I have. Zoomed up on the tile that went 10 feet in a crooked line, two wall replacements, and other issues. I have emails back and forth with the PW team acknowledging the poor work but taking no responsibly for it as they were subcontracted. WAS EVEN TOLD BY THE BUILDER HE WILL REFUSE TO USE THEM FOR ANY FURTHER PROJECTS! This also does not include the bowed wood floors needed to be replaced on my neighbors units, or other issues with the company. I reached out to different a tile company for a quote during the process and was told it was so bad they wouldn’t touch the single wall— they would only redo the entire thing to ensure it was done properly. $4750 estimate. But I did forget to include, Paul White did offer me a $350 gift card. What a joke.

Source: icon-google Google
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Jack Herzig

Date: 2023-12-04 20:20:37

I was fortunate to work at Paul White in the residential division for about 2.5 years until relocating to a new state. I can’t say enough good things about how I was treated by everyone at PWC during my time there. Awesome team from the top down

Source: icon-google Google
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Randi Kirshbaum

Date: 2024-09-20 22:04:34

The entire experience with Paul White was great. From my initial contact, and how responsive they were, to the price, working with the stone shop on templating, and the installation……everyone was so professional and efficient. I can’t say enough about how pleased we are with our beautiful new counter.

Source: icon-facebook Facebook
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Brooke Bryant

recommends

Tommy Day Does it again! First our kitchen & now our bathroom! Incredible work- we highly recommend anyone to Paul White! Here’s our Before and after!!

Source: icon-facebook Facebook
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Skye Patterson

recommends

Our experience getting countertop for our kitchen was seamless and exceptional from start to finish! These folks have their act together on top of offering a beautiful product!

Source: icon-facebook Facebook
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Larry Wedge

recommends

I work there and the company takes very good care of all there people. wonderful company I couldn't be more happy.... Love this place

Source: icon-google Yelp
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Carole J.

Date: 2017-03-22 03:21:58

Very impressed! Everyone we worked with at Paul G. White was friendly, professional, and helpful. The tile installers were hard workers, completed the job quickly, and exceeded our expectations. We definitely give everyone there the highest recommendation!

Source: icon-google Yelp
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Michael B.

Date: 2016-01-30 01:16:18

Start to finish my best experience with a construction contractor. All staff from the design consultant to installer were knowledgeable, patient and courteous. My project was a custom built shower and the finished product exceeded my expectations. The showroom is amazing with real world like displays. I will be a return customer as they also sell granite counter tops.

Source: icon-google Yelp
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Jim D.

Date: 2025-03-09 22:27:04

I was planning to replace my countertops and was referred to this company. They were extremely helpful and provided a quick estimate. As it turned out i kept my countertops and just changed my backsplash! Good customer service!'

Source: icon-google Yelp
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Carol S.

Date: 2024-07-25 20:57:25

Sales/Estimator/Designer were excellent. installation...you'd be better off with Lowe's or Home Depot

Source: icon-google Yelp
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Nunya B.

Date: 2019-05-15 15:11:56

Left multiple emails requesting a quote on their website-never received a response. Definite red flag. Must have seen the email because when I visited the showroom, at least 4 people with their noses in a computer screen couldn't be bothered to ask if I needed any help. sheesh.

FAQ About Paul White Company — Based on Independent Research

What materials can I order a countertop from Paul White Company?

What types of spaces does Paul White Company fabricate countertops for?

What shapes of kitchen countertops does Paul White Company fabricate?

What countertop design styles does Paul White Company most often implement in Portland, ME?

What is the service area of Paul White Company?

What types of clients does Paul White Company work with?

Does Paul White Company have its own countertop fabrication facility?

Does Paul White Company offer any discounts on countertop fabrication in Portland, ME?

What is the price category of Paul White Company in Portland, ME?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Paul White Company?

What is the fabrication and installation timeline for a countertop at Paul White Company?

How long does it take Paul White Company to prepare a quote for countertop fabrication and installation?

Does Paul White Company offer cutouts for sinks, cooktops, or other elements?

What guarantees does Paul White Company provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Paul White Company. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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