About Paul White Company — Ranked №1 Countertop Fabricator and Installer in Portland, ME
69.41
total score
The main rating value calculated from more than 30 indicators.
Exact value: 69.410971 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Paul White Company, founded in 1970, ranked number 1 in Portland, ME in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Paul White Company among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Paul White Company: Total Score & Key Ratings
The Total Score of 69.41 out of 100 achieved by Paul White Company in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Paul White Company has a rating of 4.3 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.84 out of 5.
You can read detailed information and evaluations from our independent research of Paul White Company’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Paul White Company directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Paul White Company
The Paul White Company, established in 1970, is a reputable interior solutions provider based in Portland, Maine. Specializing in fabricating countertops, they are committed to delivering exceptional quality and customer satisfaction. Their in-house team of experts offers free design consultations and installations, ensuring a seamless experience for both residential and commercial projects. With advanced technology and skilled professionals, they can custom-cut and install countertops made from natural stone or quartz aggregates, providing customers with their desired outcome. Trust the Paul White Company for superior interior solutions and flawless countertop fabrication.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.3
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 55
Google
4.2
reviews: 39
YELP
3.3
reviews: 4
Facebook
5
reviews: 12
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.8
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.843948 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Paul White Company as Very Good.
During our research, the staff at Paul White Company demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Paul White Company’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Paul White Company directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Paul White Company as Excellent.
The staff member from Paul White Company who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Paul White Company may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
5
Legacy
Company Age
Paul White Company is a legacy company, established in 1970.
According to our research, Paul White Company has been in business since 1970, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Paul White Company directly to confirm the details.
Own Office
5
Has Office
Own Office
We note that Paul White Company has a dedicated office.
Our research revealed that Paul White Company operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Paul White Company directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Paul White Company has its own production facility.
Our research revealed that Paul White Company operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Paul White Company directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Paul White Company offers discounts for veterans.
Our research revealed that Paul White Company provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Paul White Company directly to confirm the accuracy of this data.
Production time
1
Very Slow
Production time
We rate the production time of Paul White Company as Very Slow.
Our research revealed that Paul White Company quoted a project completion time of 35 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Paul White Company before starting a project.
Important:
Our evaluation is based on information provided by Paul White Company during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Paul White Company.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Paul White Company as Standard.
Paul White Company requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Paul White Company may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Paul White Company.
Quote Time
2.5
Average
Quote Time
We rate the quote preparation speed of Paul White Company as Average.
According to our mystery shopper evaluation, Paul White Company provided a quote within a standard timeframe. This performance places them in the Average category, demonstrating consistency in their workflow.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Paul White Company.
Affordability
4.6
Low
Affordability
We rate the price level of Paul White Company as Low.
Our mystery shopper research revealed that Paul White Company offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $92.6 per square foot, while for Carrara Morro quartz, the price was $81.76. These prices fall into the Low category, making Paul White Company an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $7723 for Calacatta Idilio quartz and $6819 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Paul White Company.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Paul White Company
Delivery
In-store pickup
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Checks
Credit cards
Debit cards
Accepts Credit Cards
In store shopping
In store pickup
Flooring store
Cabinet store
Countertop store
Reviews about Paul White Company
All (18)
Google (10)
Facebook (3)
Yelp (5)
Source:Google
Joe Hezlep
Date: 2020-07-13 00:39:46
Paul White Company has all you need for your home remodel or new construction needs. The staff is knowledgeable and will listen to your wants/needs to make sure you get exactly what you are looking for.
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Source:Google
Jake Melvin
Date: 2023-04-05 10:13:58
I was very impressed with Paul White Co. We wanted to add a custom quartz top to our existing vanity which was relatively big. We selected what we wanted from their remnant inventory (the slabs outside their shop) and within a few weeks they had it cut out and installed to fit perfectly. Pricing was more than fair, and they got it completed in a timely manner. They even re-adhered our under mount kitchen sink which was starting to come loose - totally separate from our vanity project. Very pleased with Paul White Co. and will definitely be referring them to others.
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Source:Google
Christoph G
Date: 2022-12-05 15:14:59
Very pleased with the ease of service and response time of the whole team at Paul White. Someone answered the phone immediately, directed me on where to look at countertop slabs, took our order and got the process rolling immediately. We had an installed counter in our bathroom in less than a month. The template and install guys were all very nice and ready to answer questions. All in all a seamless experience.
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Source:Google
Brooke Day
Date: 2023-09-26 01:40:27
Tommy Day made my kitchen look outstanding! He’s professional, knowledgeable and does anything to meet the client’s expectations. We couldn’t be more thrilled with his work and the company. Since sharing our kitchen we already have people reaching out to him about their kitchen countertops. 10/10 service
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Source:Google
Michael S
Date: 2019-01-15 13:40:10
The entire team is great to work with, from retail to the stone shop. And they are very competitive with their pricing!
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Source:Google
Katie McGraves-Lloyd
Date: 2022-07-26 23:37:24
Poor craftsmanship. They do not care about the quality of work. When it came time to sell our house, our realtor thought our kitchen backsplash (we spent $2300 on) was DIY. Grout job/cutting was awful. When they replaced our countertop, they cut out molding and didn’t replace it. The flooring transitions had to be fixed and were not high enough. I wish we had never used them. Do not make our mistake.
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Source:Google
Barbara Perry
Date: 2022-09-08 23:13:54
We had a great experience at Paul White - I would use them for any next project! Not only did they have the best selection of flooring and countertops around, their staff was super nice and very helpful. We were building a house and had many decisions to make. Without an interior designer, it can be tough. Traci helped me pull it all together and make the tough choices. She was really friendly, willing to help me, very knowledgeable, patient and never made me feel rushed! The people at the warehouse and the stone shop were very accommodating and nice to work with. All and all, it was great. I highly recommend them!
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Source:Google
James
Date: 2021-12-22 03:15:19
AVOID AT ALL COSTS. UNETHICAL & UNPROFESSIONAL
11 MONTHS OF ISSUES:
Paul White Company was subcontracted for all tile, flooring, cabinets, appliance install, etc for our new condo building on the East End. To save you time—over 11 months the team damaged my brand new dishwasher while installing it incorrectly (didn’t bother to tell me) and my shower tile was done so poor, it needed to be replaced five different times! The last fix I finally got a different employee and he said “it’s a good thing I’m here, water damage would have been an issue with the other guys work”. What?!
Closed on a small unit 11/2020. Paid to have the shower converted from a tub. After finishing the tile was crooked all the way from top to bottom. It took five different “repairs” and 11 months to “fix”. From different grout colors, to incorrect spacing, tile pressing out at the sides, and overall poor craftsmanship, it was a nightmare I hope I can help others avoid. So bad to the point they fired two of their employees who did the work, and as stated above the final more experienced one assured me water damage would have been a problem if he wasn’t there. Included just a few of the many photos I have. Zoomed up on the tile that went 10 feet in a crooked line, two wall replacements, and other issues.
I have emails back and forth with the PW team acknowledging the poor work but taking no responsibly for it as they were subcontracted. WAS EVEN TOLD BY THE BUILDER HE WILL REFUSE TO USE THEM FOR ANY FURTHER PROJECTS!
This also does not include the bowed wood floors needed to be replaced on my neighbors units, or other issues with the company. I reached out to different a tile company for a quote during the process and was told it was so bad they wouldn’t touch the single wall— they would only redo the entire thing to ensure it was done properly. $4750 estimate.
But I did forget to include, Paul White did offer me a $350 gift card. What a joke.
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Source:Google
Jack Herzig
Date: 2023-12-04 20:20:37
I was fortunate to work at Paul White in the residential division for about 2.5 years until relocating to a new state. I can’t say enough good things about how I was treated by everyone at PWC during my time there. Awesome team from the top down
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Source:Google
Randi Kirshbaum
Date: 2024-09-20 22:04:34
The entire experience with Paul White was great. From my initial contact, and how responsive they were, to the price, working with the stone shop on templating, and the installation……everyone was so professional and efficient. I can’t say enough about how pleased we are with our beautiful new counter.
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Source:Facebook
Brooke Bryant
recommends
Tommy Day Does it again! First our kitchen & now our bathroom! Incredible work- we highly recommend anyone to Paul White! Here’s our Before and after!!
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Source:Facebook
Skye Patterson
recommends
Our experience getting countertop for our kitchen was seamless and exceptional from start to finish! These folks have their act together on top of offering a beautiful product!
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Source:Facebook
Larry Wedge
recommends
I work there and the company takes very good care of all there people. wonderful company I couldn't be more happy.... Love this place
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Source:Yelp
Carole J.
Date: 2017-03-22 03:21:58
Very impressed! Everyone we worked with at Paul G. White was friendly, professional, and helpful. The tile installers were hard workers, completed the job quickly, and exceeded our expectations. We definitely give everyone there the highest recommendation!
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Source:Yelp
Michael B.
Date: 2016-01-30 01:16:18
Start to finish my best experience with a construction contractor. All staff from the design consultant to installer were knowledgeable, patient and courteous. My project was a custom built shower and the finished product exceeded my expectations. The showroom is amazing with real world like displays. I will be a return customer as they also sell granite counter tops.
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Source:Yelp
Jim D.
Date: 2025-03-09 22:27:04
I was planning to replace my countertops and was referred to this company. They were extremely helpful and provided a quick estimate. As it turned out i kept my countertops and just changed my backsplash! Good customer service!'
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Source:Yelp
Carol S.
Date: 2024-07-25 20:57:25
Sales/Estimator/Designer were excellent. installation...you'd be better off with Lowe's or Home Depot
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Source:Yelp
Nunya B.
Date: 2019-05-15 15:11:56
Left multiple emails requesting a quote on their website-never received a response. Definite red flag. Must have seen the email because when I visited the showroom, at least 4 people with their noses in a computer screen couldn't be bothered to ask if I needed any help. sheesh.
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Source:
FAQ About Paul White Company — Based on Independent Research
What materials can I order a countertop from Paul White Company?
During our independent research, we found that Paul White Company offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Paul White Company’s clients in Portland, ME for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Paul White Company fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Paul White Company is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Paul White Company fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Paul White Company, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Paul White Company most often implement in Portland, ME?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Paul White Company successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Paul White Company?
The company’s office is located at 50 Allen Ave, Portland, ME 04103, but its work is not limited to just the city of Portland, ME. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Paul White Company work with?
Like many participants in our rating, Paul White Company works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Paul White Company often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Paul White Company have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Paul White Company has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Paul White Company offer any discounts on countertop fabrication in Portland, ME?
Yes, based on the results of our research, Paul White Company offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Paul White Company in Portland, ME?
According to the assessment of our independent rating, Paul White Company in Portland, ME falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $7723$ at a rate of $92.6$ per sq. ft., and the cost using Carrara Morro quartz was $6819$ at a rate of $81.76$ per sq. ft. These prices turned out to be among the lowest of all companies in Portland, ME, which allowed us to categorize Paul White Company as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Paul White Company?
Yes, according to our research, Paul White Company offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Paul White Company?
According to the results of our independent research, Paul White Company from Portland, ME quoted a turnaround time of 35 business days for the fabrication and installation of a stone countertop. Acting as a mystery shopper, our analyst contacted the company with a request to produce and install a 83.4 sq. ft. stone countertop. A company representative stated that the project could be fully completed in 35 business days, which allowed us to classify the company as one with a long turnaround time.
It’s important to note that the timeframe provided to our mystery shopper may differ from what you’ll be quoted, as turnaround time depends on many factors — including the complexity of the project, the material selected, and the company’s current workload. We recommend confirming the actual timeframe directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Paul White Company to prepare a quote for countertop fabrication and installation?
According to our research, Paul White Company in Portland, ME prepared the project estimate within 35 days. After a phone conversation, our mystery shopper sent a quote request to the company representative, based on a completed 83.4-square-foot countertop project, and received a detailed estimate for the fabrication and installation. This turnaround time allowed us to classify the company in the category with a very slow quote preparation speed.
Please note that estimate preparation times may vary depending on the company’s current workload, the complexity of your project, and the selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and clarify the current turnaround time.
Does Paul White Company offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Paul White Company performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Paul White Company provide for its work?
According to our information and industry practice, Paul White Company, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Paul White Company in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Paul White Company. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Paul White Company is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Paul White Company know that you found them through the National Ranking Countertops Contractors!