Papagno's Marble & Granite
since 1998
Examples of works performed by Papagno's Marble & Granite
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About Papagno's Marble & Granite
total score
Exact value: 54.517364 out of 100.
Papagno's Marble & Granite has been working in the stone countertop business since 1945 with their first shop in Argentina. Since 1998, this locally owned and operated countertop company has been providing service to the whole valley. An extensive variety of granite and marble slabs, can be found at their cutting-edge factory, which is ideally situated in the Scottsdale Airpark. This is a one-stop shop, handling everything from the selection of countertops materials through their manufacture and countertop installation service. There is no involvement from any outside party. The customers receive a product of extremely high quality, coupled with a reduction in the amount of delivery time, as a result of investment in high-tech machinery such as digital templates and waterjets.
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reviews: 21
YELP
reviews: 47
reviews: 11
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reviews: n/a
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Contact Papagno's Marble & Granite for a Free Estimate
15716 N 76th St, Scottsdale, AZ 85260
Additional benefits of Papagno's Marble & Granite
Small business
Delivery
In-store pickup
Wheelchair accessible entrance
Wheelchair accessible parking lot
Appointment required
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Accepts Credit Cards
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Reviews about Papagno's Marble & Granite
All (58)
Google (9)
Facebook (4)
Yelp (45)
Jarred Clore
Date: 2024-06-07 21:50:47
I needed PMG to help finish the work another company started. Having used them in the past, I know they do great work. I feel foolish for not starting with them in the first place. Pros: Top notch workmanship - and that's really what matters the most, right? A family business that really cares and knows their stuff. Top of the line technology used to produce great results. Cons: Extremely difficult communications with certain folks on timing (can take awhile to get everything done), price is a bit higher and complex to understand, everything seems to go slow via e-mail.
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Jeanne Cottone
Date: 2024-06-14 00:29:56
The installation was amazing. The team was fast, efficient and attention to detail was perfect. The taj mahal quartzite was the perfect choice. Thankyou everyone!
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Speedy Gonzales
Date: 2023-08-12 06:59:50
This company is referred by many builders. We suspect their must be some sort of pay back for the referral. Their craftsmanship is average and it takes over a year for them to return to complete punch work. There are better options do not trust your general contractor or interior designer.
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John Antonelli
Date: 2023-10-06 22:04:21
First, buy the stone at a place that has the full slab on display and you can truly see what you are buying. There are many stone places that have full slab displays. Second, the are very slow and took months more than we originally thought. Third, the quality of their work is ok, but if you have any issues, which we had, they took weeks to get back and it took a lot of emails, text and phone calls. Thus, find someone els.
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M C
Date: 2024-02-27 22:15:56
Absolutely the best stone and fabrication company in Scottsdale. They are family owned and operated and they really care about their customers. Their workmanship is top-notch, and the quality of their stone is excellent. Highly recommended !!
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millie nelson
Date: 2021-06-25 14:48:53
Papagnos is a wonderful family owned business. I had them put granite in my new homes kitchen, laundry room, and bathrooms. The large island area is my favorite. They pay close attention to details to match granite slabs and make seams almost invisible. After all of the granite was in I decided to do back splash in my kitchen all the way up to the bottom of the cabinets. They did a fabulous job matching the existing granite. Papagnos added such a beautiful touch to my new home as well as value. I would highly recommend Papagnos!!!
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Joseph Frinzi
Date: 2020-02-24 20:14:15
I took the three pieces of my 3/4 inch Italian marble table top to Papagno's . It was broken in my move. When I arrived, I spoke to Christina who stated she was confident that the marble top could be restored. I also met Maria, one of the owners who appreciated the beauty of the Italian marble. Within a matter of minutes, I knew that I selected the right place to repair the marble table top. The next day, I received a call from Christina who informed me the marble could be restored. Within a week, I was informed that the repair was a success. Upon my arrival at the store, I was greeted by Christina and Maria and George, the co-owners. When they brought the marble table top to me, I exclaimed "bellissima"! It was in perfect, mint condition. There were no lines visible, nor were there lines perceptible to touch. Also, George polished the table top to make it look like new. Growing up in an Italian-American family, I was exposed to Italian works of art and the Italian culture that was embodied in the Renaissance. I would like to state that George is probably a descendant of Michelangelo. My marble table top is his DNA test. Paragons also needs to update their web site to include in their core values "Artisans." Thank you for restoring the marble table top that I inherited from my mother, and thank you for your appreciation of me as a customer.
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Valeen Palomo
Date: 2024-05-29 18:24:59
Adriana Papagno had tree work done by our company and has not answered our calls or emails in regards to the unpaid balance. The email you opened and ignored with no response is not ethical.
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GEARBOX GEEK
Date: 2022-08-23 02:42:53
Today we had Papagno’s out to the house for a third time. This go round was for two master bath granite countertops. Again, just as our other experiences….SUPER PROFESSIONAL, CLEAN, PERFECT install. These guys worked like it was their own personal home. Zero damage to our existing walls, mirrors and backsplash wall tile. They were punctual…showing up right on time, and finished the job in a timely manner. Quicker than I had expected. We will continue to use Papagno’s and recommend them to everyone we know. From the start to finish….Tammy, Sasha and Maria (in the office) and the team that comes to measure, and finally the installers….this company bucks the norm of “no more caring”!! They DO CARE, and it shows throughout the entire process. Thank you again Papagno’s. 💪🏻 Chris & Gina
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Gale Gradus
We entrusted Papagno’s Marble and Granite, Inc. Scottsdale, AZ to store half of a granite slab we purchased from Arizona Tile. We used the first half in the renovation of our guest bathroom. (Papagno’s was the fabricator.) The remaining slab was to be used for our Master Bathroom renovation. We were very particular and spent a lot of time choosing this beautiful piece of granite. When we started preparations for our Master Bathroom renovation, we alerted Papagno’s that we would be needing our remaining half-slab. It took them OVER THREE MONTHS to determine that they could not locate the slab and, they had no explanation as to its disposition. THEY LOST THE SLAB! As they were responsible for our property, we requested a reimbursement for our loss. Papagno’s refused. Instead, they offered us a credit towards another half-slab which of course could not match the first as we had planned. Throughout our experience with Papagno’s, communication was atrocious. They were unresponsive to many phone calls and we were forced to send them certified letters objecting to their offer and demanding reimbursement. Repeatedly, we asked to speak directly with George Papagno or any other principal of the company. We were always sluffed off to underlings. As a consumer in search of customer service excellence, Papagno’s instead demonstrated sloppiness, inattention and lack of courtesy. We were never reimbursed! If we could send a message chiseled in stone to Papagno’s and to whomever is reading this review, it would read: NEVER, EVER, GIVE YOUR BUSINESS TO PAPAGNO’S MARBLE AND GRANITE!
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Rachel DiDonna
Papagno's Granite went out of their way to help me solve a granite issue that arose in my condo yesterday. I was not a past customer, but yet they went out of their way to listen to my issue and then found a way to send workmen out the same day I called. Let's name names...Christina was fantastic and was my contact for the day. She communicated with me at all times and was pleasant and responsive. But it was Bruno and Estevan who literally made my day. From the minute they showed up at my door they were professional, friendly and ready to work to solve any issue. I highly recommend these two men for any work you may need done in your home. It is companies like this that have made moving to Scottsdale so great. I would recommend Papagno's for any granite work you may have. They are on my approved list!
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Kevin Rondeau
Very happy with the team at Papagno's Marble and Granite. We recently completed a remodel in Scottsdale and they fabricated and installed all the counter-tops in our home with a mixture of Natural Stone and Engineered Quartz products. I have to say that the 10' x 6' Quartzite Island counter-top is one of the highlights of the entire project. Other fabricators insisted that we needed two pieces with a seam, but Papagno's not only said otherwise, but personally had the largest, most beautiful piece of quartzite I'd seen and was able to make our island a statement piece for our home. The staff was kind and gave us the personal attention that you only get from a family run business. Would recommend them to anyone!
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Rika Hofmann
What I saw in the showroom and in the wearhouse is nothing short of stunning! Excellent work!!!
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Amanda W.
Date: 2025-02-11 19:38:46
Absolutely incredible They did a my kitchen countertops and hood and the attention to detail was second to none! Good communication, fair price and quality work
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Dan L.
Date: 2024-03-02 15:08:16
When we were buying our granite from Az tile and mentioned we were using Papagno's as our fabricator several of the sales associates told my wife and I they were the best. They kept us informed of the progress thru out the job and provided detailed drawings of what the granite will look like when installed. The installation crew were fantastic, very polite, professional, and cleaned up everything before they left. When I came home from work I was blown away, they exceeded my expectations my a mile. I own a large design company in North Scottsdale and have recommended Papagno's to my clients and they have always delivered excellent results.
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B L.
Date: 2024-01-02 11:37:24
Everyone we dealt with at Papagno's was terrific (especially Tammy) and the fabrication was excellent!
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Karen T.
Date: 2020-07-27 23:40:45
Strongly recommend We just completed a Kitchen and Bathroom remodel. So happy in our decision to go with Papagnos for our counters. Everyone we worked with was great, our consultant Tammy, who found us fabulous slabs, Christina who setup all the scheduling, the team that did the installation and Jake who did the layout, he is a Master at his craft. We couldn't be happier.
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Janet J.
Date: 2019-12-16 15:07:48
We highly recommend Papagno's. After we had a bad experience with another fabricator, we turned to Papagno's to fabricate and install countertops for our kitchen, bathrooms, and laundry room. We were thoroughly impressed with Maria and everyone on their staff. Their knowledge and attention to detail is beyond any other fabricator we ever worked with. We made changes to our kitchen island based on their guidance as to seams and wear, and the edges they recommended turned out wonderfully well. They creatively laid out a quartzite backsplash that saved on material costs. Also, their water-jet equipment produces high-quality results. We would say if you want the best, definitely go to Papagno's.
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JoMarie A.
Date: 2019-08-13 20:39:19
Had a great experience with the Papagno's! Maria and Jessica were fabulous to work with!! Very professional and friendly, along with the quality workmanship of their team. If there is an issue, they resolve it to your satisfaction. They aim to please!! They far exceeded our expectations! Our granite looks amazing! We have recommended them to other's who used them and were extremely happy. We now consider the Papagno's our friends! Thank you all!
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Sol M.
Date: 2018-12-11 19:54:18
As a very very long time user of Yelp this review is my first one of not so many sub-contractors that deliver beyond the norm for their industry....and most others as well, especially in the construction industry. Having used several fabricators in the past few years for other projects I was never completely satisfied with the outcomes for one reason or another and was refered by Arizona Stone. From my initial walk-in with no appointment to my sit down with Maria Papagno whose friendly warm hand holding and genuine project interest is absolutely genuine to her facility tour of their unique slab and material yard, amazing Italian waterjet tables, polishing/leathering machinery to the first of many on-site visits, by son and all around operations guy Leo P, who demonstrated the portable laser device that measures the cabinett, wall or floor areas (no more tape measuring or mistakes) to their project CAD system, this detailed & highly automated family run operation is like few other stone fabrication shops in the Valley. I had quotes from 4 other vendors ( most of whom were late for both site meetings and reasonable quote delivery!) whose pricing was similar or higher but all lacked Jessica P's well documented project specifics on this almost $40K job. This company did everything right from returning calls, attention to small details regarding fabrication & finish options....( as well as more than a few changes Jessica fortunately suggested; turns out she is a formally educated designer and I did not have one) to fabrication and final installation time lines (well small delay of a few days due to a large project they were completing for the Scotttsdale Four Seasons) I was impressed, pleased and have no doubt you will be as well!
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Nick K.
Date: 2018-06-19 05:49:01
Maria and her crew at Papagno's have completed several projects for us...outdoor kitchen countertops, a bar counter, water closet and our daughter's vanity. Whether it's the selection of available granite, the design ideas, helpful hints, or the basics such as keeping appointments and delivering a nice finished product on time, they do it right. We have a kitchen project coming up and I know we'll be working with Papagno's in the future.
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Benjamin F.
Date: 2018-04-29 03:32:54
I would recommend this place above all others. Very friendly staff that goes above and beyond to make sure you're taken care of! Jessica was my point of contact, she was awesome and very helpful in choosing designs for kitchen, including colors, types of granite, backsplash, etc. When they came to install the counter tops, they worked all day and got everything done the same day. The tops look amazing, high quality product. Big thanks to everyone at Papagno's!
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Kevin R.
Date: 2017-11-09 22:08:27
Very happy with the team at Papagno's Marble and Granite. We recently completed a remodel in Scottsdale and they fabricated and installed all the counter-tops in our home with a mixture of Natural Stone and Engineered Quartz products. I have to say that the 10' x 6' Quartzite Island counter-top is one of the highlights of the entire project. Other fabricators insisted that we needed two pieces with a seam, but Papagno's not only said otherwise, but personally had the largest, most beautiful piece of quartzite I'd seen and was able to make our island a statement piece for our home. The staff was kind and gave us the personal attention that you only get from a family run business. Would recommend them to anyone!
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Joe M.
Date: 2017-09-26 03:20:11
Do NOT waste your time on ANY other group that provides countertop fabrication, design ideas/options, or other remodeling needs. Their complete team are world class professionals, with a community wide reputation and rating that is second to none. If you want to work with THE VERY BEST, Papagno's is indeed it! Truly AMAZING!
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Terry B.
Date: 2017-06-25 00:11:54
My wife and I were changing the granite in our kitchen and drove to Papagnos after we had done some research on other companies. It is a family owned and operated company and we felt completely confident given the way we were treated by Maria, Ariadna and Leo. We have worked with three other granite companies in two homes and while the others were very good, Papagno's was exceptional. The selection was very good, but the measuring, fabrication and the installation were all impeccable. There was absolutely no need to touch up anything and they had some difficult angles and curves to accommodate. The installers were extremely skilled. Professional, creative, very skilled and a pleasure to deal with down to earth and caring people. Terry B. Scottsdale
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Don E.
Date: 2017-06-20 03:09:01
We decided to update the kitchen in our recently purchased winter home in Scottsdale, and decided to give Papagno's a visit. Maria's design advice and her attention to detail while taking into account our budget helped us select the perfect granite for the project. The entire staff at Papagno's was so professional and did an incredible job. The installation was done in a timely manner and flawlessly.
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Alex B.
Date: 2017-05-22 18:50:13
Awesome selection and very helpful and educational staff. They seem to be able to perform certain fabrication techniques that others are not capable of doing.
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Gary J.
Date: 2017-05-05 20:33:10
Our interior designer recommended Papagno's when my wife and I told her that we wanted to change our outdoor barbecue island counter top from tile to granite. This was by far one of the best recommendations we have ever received. Popagno's far exceeded any expectations that we had. From start to finish, they were there to make this project easy to do and to make sure it turned out beautifully, which it definitely did. From helping my wife and I to pick out the perfect slab of granite, to coming to our home to take precise measurements of the barbecue counter top, to removing the existing tile, to cutting the slab and doing a leather finish on it, and to installing the finished product, Popagno's did everything and did it extremely well. All of the people we worked with were very knowledgeable, very professional and very nice. Any stonework that my wife and I want done in the future will be done by Popagno's. We highly recommend them; they are simply awesome! Gary & Kathy
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Linda V.
Date: 2017-01-20 01:28:40
My third project with Papagno's and they over exceeded my expectation! They do high quality, detailed work with pure perfection. It is a joy to work with the entire team.
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Doug M.
Date: 2016-11-30 00:16:46
This is a top notch , high quality company. The people and production process did an amazing job.! They are perfectionists and are honest in their work. They worked hard to accommodate me and I was able to get my marble island selected, and installed within a week. I have nothing but great things to say about Papagnos. Martha
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Alana M.
Date: 2016-11-18 15:41:50
Love these guys! Great family owned business. The best fabricators in town. Very detailed and very fair. High level of service and excellent workmanship.
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Sara P.
Date: 2016-05-25 20:15:07
I must write a review for these guys to say what an amazing job they did. Jessica was kind and respectful about me changing my mind a million times as to what color of quartz we went with for our kitchen. They got it right the first time and the seam was invisible. We love our new Cambria Quartz kitchen. They will be doing the fabrication for our bathrooms as well. Their choices in their warehouse are unmatched and their prices were fair. Can't commend them enough. Thanks Papagnos! You guys are simply the best!
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Kristi M.
Date: 2016-03-24 17:34:38
Cannot say enough great things about this company. Just completed a total remodel of our two bathrooms. Jessica and Maria were amazing when it came to the design and helping us put together all the pieces. This would have been completely overwhelming if my husband and I tried to do it ourselves. The fabrication was meticulous. We were so impressed with how much care and time Leo took to make sure it was perfect for us. The entire team exceeded our expectations and we look forward to working with Papagno's on our next project!
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Vani C.
Date: 2016-02-29 07:36:26
My husband and I were doing a major remodel of our home: flooring, kitchen, bathroom, etc. We went to Papagno's for granite countertops. Their designer, Jessica, was so helpful throughout the entire process. I showed her a picture of our new laminate floors and dark cabinets and she suggested the granite and backsplash that coordinated with them perfectly. She also was nice enough to help me select an interior paint color that would tie everything together beautifully. Even though she was incredibly busy, she always made time to answer any questions that I had and to provide helpful design tips. Papagno's really helped me to feel less overwhelmed during the remodel process. And, of course, the granite countertops are gorgeous!
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Robert S.
Date: 2016-02-17 16:48:25
We worked with Maria at Papagno's. Working with Maria and her team was not only rewarding but to watch the innovation, ideas and creativity all come to life was very exciting. It can be very stressful when it comes to changing the look of your home to stay fresh and trend driven. The team at Papagno's seamlessly helped us through the process from digital measurement all the way through the fabrication and installation of our granite upgrades. They immediately connected with our ideas on a personal level, on how we needed to approach the design and perfect granite for our home. I would highly recommend Papagno's for any home upgrades using natural stone. No matter how big or how small your home is, it is important and you hope to find a company that can upgrade and personalize your experience. Papagno's definitely did that for us. Sincerely, Robert and Karly Stone.
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kathryn b.
Date: 2016-01-09 00:03:34
We just finished a casita kitchen using Papagno's, and the entire experience was wonderful. They managed to get the job finished on a very tight deadline, and worked very hard to help me pick out a substitute countertop material quickly when my first choice turned out to be back-ordered. This kept the job on schedule, which was greatly appreciated. The workmanship was stellar as well, perfectly executed. And I'm the sort of person who sees every little flaw, if there is one to be seen. In this case, none! They obviously take great pride in their work, and that pride shows and is justified. In addition to the high quality of the fabrication, the installation was done carefully and cleanly, with great respect for our home. On top of that, every single person I dealt with during the project was so nice, very warm and very helpful. Our job was so small, but they were as generous with their time and expertise as you would expect if you had a really large project. What a great family, and what a great business!
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Joseph C.
Date: 2015-12-29 07:00:18
My experience with Papagno's was nothing but the best. The fit, finish, craftsmanship and attention to detail was out of this world and can not compare to anything else I have experienced in the many custom homes I have built over the years. The whole process was digital, from measurement to fabrication, which I was able to see my whole kitchen and bathroom layouts from my computer to approve the design. Leo, by far knows how to design and play with the slab to make the flow and movement perfect. I would strongly recommend anyone looking for the best quality workmanship for granite in the business to see Jessica Papagno at Papagno's marble & granite.
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Baron G.
Date: 2015-12-19 18:47:21
Papagnos is now completing the third job for us. The quality of workmanship is extraordinary. We enjoy being able to work directly with the owners and their family. They are very talented in very respect from design to templating to cutting to installation. We wouldn't use anyone else.
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Bill C.
Date: 2015-12-06 05:35:50
Our realtor recommended Papagno's when we were thinking about putting in quartz counters in our kitchen and we wanted to make sure that we had the best fabricators. We ended up switching to granite but stuck with Papagno's and are we ever glad we did. Papagno's does something that no other fabricator does (that I'm aware of): they do miter cuts on the edges of their granite which allows the edges to continue the pattern all the way through the edge. It makes the edge virtually invisible and looks super nice. In addition, when they put on a backsplash, they do the same thing to carry the pattern of the marble through from the countertop to the backsplash. The effect is amazing. We also chose to have our the surface of our counters "leathered" which takes the polish off the slab and makes it have a texture. It really is a nice effect, and I'm not sure that many other fabricators have the machines to do this. The installers were amazing and really took care to protect everything as they were doing their install. I honestly couldn't be happier with the results. I would strongly recommend them to anyone looking for new counters.
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James P.
Date: 2015-01-13 18:39:41
I have worked with Papagno's Marble and Granite on two separate occasions and was thrilled both times. The first project was a granite coffee table completed from their boneyard. I worked with Maria to find an appropriately sized remnant, and determine other components of the coffee table as well such as edge type and how the legs would be completed. Being from the boneyard this coffee table was an amazing price and looked better than I had expected. During this project the thought of doing my kitchen counters in granite came up and roughly four months after I returned and received a quote for completing my kitchen. Papagnos came through even better on this project, Maria worked very hard to help me pick out a proper slab, backsplash, faucet, and undermount sink. Although the installation date was a bit further out than wanted I understand why, Papagnos is always busy helping a surprisingly large number of clients both designers and individuals. When it came time for the installation they were phenomenal as well. Three well trained employees of Papagno's (not subcontractors) came and were both fast and clean with the installation. My house was constructed in the early 70s so they ran into only minor issues with how the old counter was constructed, but figured everything out, and cleaned up better than when they started. After the installation Maria ensured I was completely satisfied, and ensured I understood proper care for my new granite countertop. I would highly recommend Papagno's to anyone considering granite or other stone alternatives, they are a family run local business done the right way. Everything is in house unlike most granite installers in phoenix that send you away to find a slab and play games with pricing. Maria was very straight forward, and made sure I understood everything as well as offered a very competitive price with great service. If I ever know someone considering granite I will recommend Papagno's.
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Carole D.
Date: 2014-02-05 01:29:01
A friend of mine referred me to Papagno's and they lived up to everything she told me about them. Maria and I walked thru all their amazing inventory of slabs and we selected one that went perfectly with our cabinets and flooring. I was unsure as to how to finish the edge and went with Maria's suggestion. She was spot on with her ideas. They also carried sinks at an excellent price. Within several weeks they came out and measured, fabricated the granite and installed the countertop. Our bathroom has been transformed!
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Doug N.
Date: 2013-09-12 19:21:15
These folks did an outstanding job of fabrication and installation of our new counter tops. They have a great showroom, lots of selection, and the staff there is just the best. Its important to point at that when the fabricator matches the grain of the granite counter top through the edges and back splashes then you know extra time and care was taken to get it right. Of course this is not always possible but when it is these folks will do it. Another important point about workmanship is that our job included a counter joining a curved wall with a back splash. The installation required smaller pieces of backsplash cut to fit and follow the curve while still adhering to the pattern. The installer did it this way and it looks outstanding. We will always call Maria at Papagnos when in need of marble or granite...period.
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Sherri S.
Date: 2013-08-03 00:32:41
They did a fabulous job fabricating my granite and worked closely with us throughout the process. My cabinet guys delayed our remodel twice yet Maria really came through for us. Maria and her team hustled to work around delays she had no control over and yet still managed to have the granite installed the same day as was promised when we first signed our agreement. Job well done and a business with integrity.
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Jonna S.
Date: 2013-06-07 21:11:03
Papagno's is fantastic! They came to my aid and installed a beautiful vanity top in 2 days. 2 days!!! They are a family ran business and they all work together to get the job done and to make their customers happy. I went in with a cabinet door and a picture and they all worked with me to find the right piece and style. Their selection is across the board and I have seen some of the most gorgeous and unique slabs and remnants (petrified wood, quartzite, marble). I have also seen the most superb edges and finishes on counter tops that were finished and ready for installation. Seamless and stunning. You find a piece in their warehouse, they come to your house and measure, they fabricate, and then they install. It is all inclusive. That makes it easy and hassle-free. We are filled with gratitude for what they did for us and the quality of their work. (They deliver top quality which we have had such a hard time finding.) We used them for another vanity top and will continue to use them for other projects we have. Go see their work in the warehouse. It will give you goose bumps!
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Steven J.
Date: 2013-05-13 13:18:17
Once again I cannot say enough good things about the service and product from Maria. Our finished kitchen is beautiful!
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Perry S.
Date: 2010-07-09 22:06:13
Maria, Ann and I are pleased to write this Testimonial to the outstanding work your company provided us in the selection and installation of our new granite countertops in our kitchen. It was a pleasure working with you in laying out how our kitchen would be done, and most importantly, your help in selecting our granite. You had a wonderful selection to chose from in your warehouse, and your guidance in helping us with our final selection was superb. Your total pricing, while not the lowest, was fair and equitable for the outstanding work your performed. Leo measured our kitchen with state-of-the-art electronic equipment (your company was the only bidder we had that used such measuring equipment), and his measurements proved to be perfectly accurate the day of installation. Perhaps the best part was the quality and professionalism of your installation team. They arrived on time, took great care in the work they were doing, finished on time and left our home very clean. You can be proud of your installers: they represent Papagno's extremely well. In short, we could not be more pleased, and both Ann and I would be very willing to speak to anyone about your company in a very positive manner. Thanks again for everything! Ann and Perry
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Alan S.
Date: 2023-02-06 23:08:38
I was going to give a one star, but due to the fact, their installers were pleasant and did a good job. I give them a two star.. when I first stopped in their warehouse, they informed me they were at least 2 1/2 months out and I understood and I had no problem with that. I chose my countertop slabs and paid the down payment. They called and scheduled for the tear out of the old countertops mid January and informed me the next day they would build the template and then 12 to 14 weeks later to do the installation of the new countertops. I told them that was not acceptable and they found a way to get it in February 2, 2023. Who would expect to go 3 to 4 months without countertops in your kitchen or bathroom? When I originally talked to my sales person, originally she informed me the install would be the second or third week of January. The biggest problem with this company is they don't communicate in their office very well with one another and they have a complete breakdown in failure to figure out how to schedule the work to be done. I have been in construction all my life and an entire home can be built in four months. If you use these guys, I would highly recommend that you require in writing a start and end date.
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Katie P.
Date: 2017-05-09 20:24:46
I would not recommend this company. Although the granite we chose is beautiful, the experience we had at Papagnos was rough. The owner and her daughter were very pleasant and kind when it came to granite selection and purchase, but this is where our positive experience stopped. Although we did end up purchasing our granite from Papagnos, when it came time for fabrication and installation, we could never seem to get a commitment regarding the completion date. First it was 16 business days, then is was 8-9. Our situation was unique, we needed/asked to have the granite installed in the shortest period of time possible, due to our severe food and environmental allergies within our family. If they could not commit to a date and time, we completely understood, but also needed to find someone who could complete our project faster, so that we could get back in our kitchen, make and eat healthy foods once again, and live in a dust free environment. When I asked if there was anyway they could complete the project in less time, I was told twice that this was possible, but only if we paid for the fabrication and installation in full. Really? This would move us to the top of the list. Yikes!!! And what happens to the people who just pay the standard 50% deposit, do they consistently get moved to the bottom of the list. Is this the reason for a lack of commitment regarding completion dates? We did not choose this option, and were not comfortable with this business practice for many reasons. Every time I tried to call to talk to someone it was a challenge...the woman who does the scheduling is very abrasive and tough to work with. Sometimes I was on hold for 20-30 minutes waiting, so I often chose to go in instead. In the end, it just didn't feel right to stay with this company. I found a new fabricator, who was able to pick up my granite, fabricate and install it in record time - 4-5 business days!!! He was kind, pleasant and professional. The granite looks beautiful. I am glad I made the change, decided to go with another company who has been a joy to work with. Our kitchen will be finished in just a few days... and we are grateful!
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Cindy B.
Date: 2022-04-23 01:12:21
My husband and I have a kitchen that was done by this company. It is so nice that they feature it on their website! BUT when we tried to have them repair/replace the CRACKED kitchen sink, we received the WORST customer service every! After sending three different technicians out to measure the damaged sink and a $2000 deposit, they made the most inept attempt to replace the sink. Showing up with two different sinks that weren't the correct size six months after receiving the deposit! Being completely dissatisfied with their lack of care and knowledge, we requested a refund :)
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Dana M.
Date: 2022-04-22 02:25:13
My sister and brother-in-law have a kitchen that was done by this company. It is so nice that they feature it on their website! BUT when they tried to have them repair/replace the kitchen sink (WHICH CRACKED) they received the WORST customer service imaginable! After sending three different technicians out to measure the damaged sink and a deposit of $2000, they made the most inept attempt to replace the sink. Not only did they not complete the repair, but they had held onto the deposit for six months!! Being completely dissatisfied with their lack of proper response and knowledge of what they needed to do...my family asked for their money back. Total disappointment:(
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Barbara D.
Date: 2022-02-08 03:44:37
We purchased our home in October, 2021. Papagno's did the bathroom marble installation sometime mid-2020 before we took ownership. The installation was the most unprofessional I have ever seen and was unsafe. Below are photos of the marble shelf which began detaching from the wall within 10 days of our move-in. My husband, who is handicapped, had a 40 pound piece of marble dangling from the shower wall. If it had fallen, it would have been a disaster. I contacted Papgano's and their response was to put blue tape on it and to let them know the name of the general contractor. I told them, they had installed it, sent the copy of the invoice provided by the prior owner, and sent photos. Called again, to make sure the received everything . . . no response. Called next day to see if they had received the info . . . no response. Called next day to say I had contacted our handyman to make repairs because it was a hazard and we were unable to use the shower and we would send them the repair bill. That night, during dinner, we got a call from Sasha, who seemed to be their enforcer, who told us -- this is the first she had hear about the problem -- they don't pay third parties to make repairs because I guess they stand by their sub-quality work, -- and the wait time for repairs by them would be 12 weeks. I told her waiting three months to repair the 40 pound piece of marble dangling from our shower was unacceptable and a hazard they should be concerned about. I would see them in small claims court. The cost to repair it by our handyman was $270. I hope this review costs the 10 times that amount in future business.
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Gale G.
Date: 2021-09-27 04:35:56
We entrusted Papagno's Marble and Granite, Inc. Scottsdale, AZ to store half of a granite slab we purchased from Arizona Tile. We used the first half in the renovation of our guest bathroom. (Papagno's was the fabricator.) The remaining slab was to be used for our Master Bathroom renovation. We were very particular and spent a lot of time choosing this beautiful piece of granite. When we started preparations for our Master Bathroom renovation, we alerted Papagno's that we would be needing our remaining half-slab. It took them OVER THREE MONTHS to determine that they could not locate the slab and, they had no explanation as to its disposition. THEY LOST THE SLAB! As they were responsible for our property, we requested a reimbursement for our loss. Papagno's refused. Instead, they offered us a credit towards another half-slab which of course could not match the first as we had planned. Throughout our experience with Papagno's, communication was atrocious. They were unresponsive to many phone calls and we were forced to send them certified letters objecting to their offer and demanding reimbursement. Repeatedly, we asked to speak directly with George Papagno or any other principal of the company. We were always sluffed off to underlings. As a consumer in search of customer service excellence, Papagno's instead demonstrated sloppiness, inattention and lack of courtesy. We were never reimbursed! If we could send a message chiseled in stone to Papagno's and to whomever is reading this review, it would read: NEVER, EVER, GIVE YOUR BUSINESS TO PAPAGNO'S MARBLE AND GRANITE!
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Jake Y.
Date: 2020-08-13 04:39:36
The sales lady took couple days to send us the prices. They are no big deal! Look at other places please, this place is very very expensive ! Look at this place instead it's called the Yard!
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Collette S.
Date: 2020-06-05 23:10:21
Did not even get to try their services. After 3 days of calling and emailing all of my project information, they still dont have time to return my call or even respond via email. There are enough companies that do this kind of work that I dont need to keep hounding them to give me a bid. Every time I call, Tammy acts like its the first time she has ever spoken to me. I'll move on to the next local business that needs the work.
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Marisa R.
Date: 2016-08-08 20:23:18
By far the worst experience of our kitchen remodel was working with Papagnos. Trying to receive quotes was like pulling teeth. We are reasonable people and never requested anything out of the ordinary but were treated like an annoyance by both the owners daughters Ari and Jessica Papagno. Papagnos no showed day of templating/measuring and had to rush out an hour later after I called. Total lack of communication and organization. Then the day of the install comes... We were told they would start at 8:00 a.m. Sharp. At 9:00 a.m. I called and spoke to Christina. I asked her when they would be arriving, and she responded "for what?" I said "the install... " several hours later they showed up with half the material. Totally unprepared. The next day behind schedule they installed the rest. This is where things start to go really down hill. The kid that was head of install was shaky and nervous, and drilled into our new cast iron sink. Yes, it came pre-drilled with large openings for the faucets. Yet, he couldn't manage drilling through the counters so they opened at the same spot for plumbing. He actually damaged our new $$$ sink by drilling into the pre-drilled holes. Glue from the island install oozed out onto our new hardwood and I have stains and spots where it landed that I cannot remove. The quartzite counters had heavy scratches all over the place. Totally neglectful in handling and delivery. We were told they would fix the scratches and it would be buffed out and polished. Several days later we have someone come out and buff out the scratches. Totally neglecting to cover our newly installed hardwood floors. So we had to call and complain, the guy was instructed to cover the floors better. But were left with hours of scrubbing our floors to get the dried sediment from the counters off the floor. Now my counters don't have scratches, but they are completely uneven and are hazy in spots. The perimeter is dull and no longer polished like the island. So again, I contact Papagnos and weeks pass without being contacted to fix the counters. So finally after trying to get a hold of Christina to schedule us, someone comes out again. Improved, but there are still several dull spots that look like hazed etch marks. So at this point I'm beyond exhausted and frustrated dealing with these incompetent dolts. I pay the remainder of my balance due. I have many, many, many more projects to do. I will NEVER work with Papagnos again and I would NEVER recommend them to anyone. Total disaster, terrible customer service, and horrendous craftsmanship and execution.
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Mark B.
Date: 2016-05-13 16:08:26
...two thumbs down for Papagnos. We have been waiting for close to 3 months for a quote from this company. They have come out to measure several times over a 2 month period and yet are still unable to provide any pricing. I will never work with this company again would not recommend anyone else use them. How they have stayed in business this long is mind blowing. Save yourself the aggravation and take your business elsewhere.
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Beth B.
Date: 2015-12-10 17:30:47
Papagnos was recommended by my designer, but she has vowed never to recommend them on any future jobs based on their unprofessional behavior. This is a family-owned business where no one is afraid they will be fired for not doing their job. Christina let our paperwork sit on her desk and never attempted to contact us for two weeks while we were under the impression that our countertops were in the process of being fabricated. They have adversely affected our project so much that all other subs have had to reschedule. Even worse, there is not a single Papagno employee who has either taken responsibility or apologized. Although their material and installation is quality, I absolutely would advise you to go elsewhere. It's just not worth the headache of dealing with a bunch of Papagno brats when you can get the same material and workmanship elsewhere. Ariadna Papagno clearly has other things besides customer satisfaction on her mind.
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Alan N.
Date: 2014-07-07 18:18:05
I had granite installed in my bathroom. The folks at Papagno's seemed helpful enough, but after this experience, I would not use them again. I called them initially and they gave me a quote to add granite for my bathroom. The quote seemed O.K. so I went to their store to work out the details. Basically I wanted a 2cm granite in a fairly common color. It should be pretty simple. We talked about what we wanted to Maria, and she told us instead of 2cm granite, she would "upgrade" us to 3cm for no charge. I wasn't really in favor, but I agreed if the backsplash was made to look correct. She said "We'd never want you to have something that didn't look good." My guess was that they had a scrap of 3cm that they wanted to use. We pay a deposit and leave. A few days later we get a call from them, saying that since we have 3cm granite, we need to pay additional money to have the backsplash shaved down. I told them the 3cm granite was not my choice and I wasn't paying any more. A few days go by and they call back. They "found" some 2cm granite and we needed to go in to approve it. O.K. we go in and the granite looks fine, and we pick an edge. Also, we asked them if they could give use the scrapes of granite from the sink cutouts, and they say fine. They call a few days later to give us the install date. They can't give us a time, but say they will call the night before with the time. Never get a call, but at 8am the installers arrive. The installers seem to do a good job, but we notice the edge was not the one we asked for. Also, we ask about the scrap pieces, and the installers know nothing about either problem. We call the store and they explain the edge was the edge talked about initially but they never apologized for their mistake. We asked about the scrap pieces, and they said they had them, would "polish" them, and they would call us when they were ready. They have never called and it was two weeks ago. Every other granite company we have ever used always had the sink(s) installed before the granite was delivered. Papagno's installed it on-site. Now I know why the others DON'T install on-site. The smell of the glue was horrible, and it took days for it to go away. The granite looks good, but with the hassles and deceptions we experienced, I would NEVER use them again. Never again.
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15716 N 76th St, Scottsdale, AZ 85260