About Palmetto Surfacing — Ranked №1 Countertop Fabricator and Installer in Charleston, SC
82.07
total score
The main rating value calculated from more than 30 indicators.
Exact value: 82.065806 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Palmetto Surfacing, founded in 1988, ranked number 1 in Charleston, SC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Palmetto Surfacing among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Palmetto Surfacing: Total Score & Key Ratings
The Total Score of 82.07 out of 100 achieved by Palmetto Surfacing in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Palmetto Surfacing has a rating of 4.8 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.62 out of 5.
You can read detailed information and evaluations from our independent research of Palmetto Surfacing’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Palmetto Surfacing directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Palmetto Surfacing
Palmetto Surfacing Inc has been successfully promoting products and services on the market since 1984, remaining one of the leaders in the manufacture and installation of countertops. Among the materials used in production, there are granite and Italian quartz, which have proven themselves successfully among customers. Carefully trained staff assists in choosing the best solution and has considerable experience in after-sales service. The company provides the delivery and installation of countertops, which can significantly reduce the cost to fabricate and install countertops, therefore making the prices affordable.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.8
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 143
Google
4.8
reviews: 133
YELP
n/a
reviews: n/a
Facebook
5
reviews: 10
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.6
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.619895 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of Palmetto Surfacing as Excellent.
Our mystery shopper research revealed that the staff at Palmetto Surfacing provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with Palmetto Surfacing’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Palmetto Surfacing directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Palmetto Surfacing as Excellent.
The staff member from Palmetto Surfacing who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Palmetto Surfacing may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
5
Legacy
Company Age
Palmetto Surfacing is a legacy company, established in 1988.
According to our research, Palmetto Surfacing has been in business since 1988, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Palmetto Surfacing directly to confirm the details.
Own Office
5
Has Office
Own Office
We note that Palmetto Surfacing has a dedicated office.
Our research revealed that Palmetto Surfacing operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Palmetto Surfacing directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Palmetto Surfacing has its own production facility.
Our research revealed that Palmetto Surfacing operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Palmetto Surfacing directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Palmetto Surfacing offers discounts for veterans.
Our research revealed that Palmetto Surfacing provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Palmetto Surfacing directly to confirm the accuracy of this data.
Production time
4
Fast
Production time
We rate the production time of Palmetto Surfacing as Fast.
According to our research, Palmetto Surfacing quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by Palmetto Surfacing during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Palmetto Surfacing.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Palmetto Surfacing as Standard.
Palmetto Surfacing requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Palmetto Surfacing may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Palmetto Surfacing.
Quote Time
5
Very Fast
Quote Time
We rate the quote preparation speed of Palmetto Surfacing as Very Fast.
Our mystery shopper research revealed that Palmetto Surfacing prepared a quote at the fastest possible speed. This performance places them in the Very Fast category. Palmetto Surfacing is an excellent choice for clients who value promptness.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Palmetto Surfacing.
Affordability
4.6
Low
Affordability
We rate the price level of Palmetto Surfacing as Low.
Our mystery shopper research revealed that Palmetto Surfacing offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $74.64 per square foot, while for Carrara Morro quartz, the price was $66.92. These prices fall into the Low category, making Palmetto Surfacing an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $6225 for Calacatta Idilio quartz and $5581 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Palmetto Surfacing.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Palmetto Surfacing
Small business
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Repair services
Service guarantee
Checks
Credit cards
Debit cards
In store shopping
Countertop store
Countertop contractor
Granite supplier
Marble supplier
Reviews about Palmetto Surfacing
All (21)
Google (14)
Facebook (7)
Source:Google
Joey Kanner
Date: 2024-12-10 17:27:06
We couldn't be happier with our experience with Palmetto Surfacing! From start to finish, their customer service was friendly and absolutely top-notch. Jennifer, in particular, went above and beyond to ensure we were informed, comfortable, and completely satisfied.
The installers were true professionals, taking the time to make sure every detail was perfect. Their attention to detail was truly impressive and it's clear they take immense pride in their work.
If you're looking for a company that delivers exceptional service, impeccable workmanship, and a stress-free experience, Palmetto Surfacing is the clear choice. Thank you to the entire team for exceeding our expectations and helping to make our dream kitchen a reality!
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Source:Google
GretchenS
Date: 2024-12-10 15:23:32
Palmetto Surfacing is amazing! From start to finish, their team delivered top-notch service and quality. Jennifer was especially fantastic—knowledgeable, patient, and attentive. She helped me choose the perfect countertops and made the entire process stress-free. The installation was flawless, and my countertops look stunning. Highly recommend Palmetto Surfacing, and be sure to ask for Jennifer!
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Source:Google
Sharon Massar
Date: 2025-01-13 14:39:11
From selection to installation, the team at Palmetto Surfacing was helpful, knowledgeable, and an absolute pleasure to work with! In a sea of surface offerings, Jennifer took the time to understand the scope of our project with attention to details like kitchen flow, work spaces, edges, matching substrate with our needs, aesthetic appeal, and other elements we never even thought of. When it came time to measure, Jackson was a true master of his trade. He answered all of our questions and heard our concerns of where seams would fall in high-use areas. Then Kim and his install crew rounded out the project with a professional and beautiful install, and provided a few laughs along the way. With all of the planning, scheduling, and details of a renovation, it was so helpful to have a company you can rely on the stay on time, on budget, and deliver a beautiful product - hassle-free. Thanks Palmetto Surfacing!
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Source:Google
Cathi Hudson
Date: 2024-02-09 17:40:06
Great job working with Palmetto Surfacing! I had a small job, replacing 2 bathroom vanity tops and sinks, and received wonderful advice and service. The quality of the product, the attention to details and timely installation was outstanding. Kudos to Matt for his knowledge, personality, and helpfulness-a great asset to your company. I would highly recommend this firm!
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Source:Google
Julie Wimberly
Date: 2023-11-10 14:20:22
I highly recommend Palmetto Surfacing for your countertop needs. They have an amazing selection of stone — it was so hard to choose — and wonderful customer service. I honestly can't think of any place with better customer service. The ladies at Palmetto are all so nice and helpful. We are thrilled with our new coffee bar complete with a gorgeous stain-resistant quartz countertop.
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Source:Google
Kathi McDermott
Date: 2024-05-01 20:16:59
They just finished my shower enclosure and I can honestly say it was the best experience I have ever had with work that was done on my home. The communication was excellent and every time they were scheduled to come they were on time and cheerful. How many times can you ever say that! The craftsmanship was exquisite and the product beautiful. From beginning to end they had excellent suggestions from helping me choose the perfect product in the showroom while being cost conscious to suggestions on placement when measuring. How often do find that? This is a business that really deserves a 5 star rating.
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Source:Google
Robert Wagenbrenner
Date: 2022-07-29 11:38:20
I spent a lot of time researching the pros and cons of available products and chose Corian solid surface. I also spent quite a bit of time researching local vendors. I am so glad I chose Palmetto Surfacing! I had a vision of what I hoped for and Palmetto Surfacing knocked it out of the park, exceeding my expectations. Everything from the initial consultation to the install was outstanding. I have some additional projects pending that I will use Palmetto Surfacing for once again!
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Source:Google
Michael Brinson
Date: 2024-12-11 14:45:49
Working with Palmetto Surfacing was an absolute pleasure. After reaching out to several companies, Palmetto Surfacing was the only one to contact me promptly and express genuine interest in my outreach. The person I worked with (Jennifer) asked good questions, listened to my responses, and made recommendations and suggestions that were in line with our objectives. Throughout the entire process, I felt like she had my best interests in mind, and wasn't just trying to close a deal or sell as much as possible. Based on this experience, I would recommend Palmetto Surfacing to anyone!
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Source:Google
Bob Lipsey
Date: 2024-03-30 16:02:01
The Women that I worked with were very helpful on selecting a stone top and they kept us informed on the progress of the transaction. The person that installed the quartz top was very good and gave us some good pointers on care of the quartz. we are very happy with Palmetto Surfacing and would recommend them to anyone.
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Source:Google
Richard Whitehurst
Date: 2024-04-03 05:05:36
One year ago, we contracted with Palmetto Surfacing for a bathroom vanity counter. A sequence of unrelated events on our end delayed completion of the job for a full year. We stayed in touch with Palmetto Surfacing and they were more than flexible. When we were finally ready, they completed the job perfectly, in short order, and even with some minor changes from the original. Beautiful job. What more can I say!
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Source:Google
Nancy Beaver
Date: 2024-11-19 00:27:29
Palmetto Surfacing is a pleasure to work with! Thanks to Kim, Elizabeth, Jackson, and the whole install team, we have a beautiful countertop. Our space is so much more open and bright. From the measuring process, to choosing material, making templates, and installation, the process was flawless. This team works very well together. You can certainly tell by the end product. Thanks guys!!
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Source:Google
Katie Lindley
Date: 2025-01-15 00:11:40
For years I have been unhappy with my master bathroom. Palmetto Surfacing alongside my local craftsmen came to the rescue! I worked with Palmetto Surfacing to order my solid CUSTOM shower base as I was apprehensive about a tile shower base leaking. I could not be happier! I live over 6 hours away from the company, however the ease of ordering, shipping and receiving was flawless between Palmetto Surfacing and my local craftsmen.
If you are in the market for a new shower I would highly recommend Palmetto Surfacing to create you a solid customer base like the one pictured (multiple colors available).
Still waiting on shower doors but could not wait to share my design!
Update Jan 2025: I wanted to add an updated photo. with the shower door installed! I love it even more now! The shower base by Palmetto Surfacing really adds a luxurious feel like a hotel/spa/resort shower!
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Source:Google
Mary Ann Walsh
Date: 2024-05-02 23:01:19
An absolutely wonderful experience from my first trip to the showroom where I met Heather who showed me all my options, listened to my needs and immediately understood the best solutions and got me all set up. Installation of my quartz counters was a breeze with super professional and friendly crews who arrived on time and took great care with our new counters. I would absolutely recommend Palmetto to anyone looking to redo their counters.
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Source:Google
Charlotte Baca
Date: 2023-08-21 14:08:55
We had a fantastic experience working with Palmetto Surfacing! Everyone we interacted with was helpful, responsive, and professional. The install team was efficient and arrived on time (if not early) and made the whole process stress-free. I cannot recommend them enough. We are in love with our quartz countertops. Big thanks to Heather, Elizabeth, Haley, and the team who perfectly cut and installed the counters. We couldn't be happier!
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Source:Facebook
Edie Trageser
recommends
Excellent Service and Product, absolutely top notch company to work with
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Source:Facebook
Sherry Hall Dyl
recommends
Great experience with Palmetto Surfacing. Excellent work and beautiful results! We LOVE our new Cambria Portrush countertops and backsplash.
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Source:Facebook
Betty Williams
recommends
Timeliness and flexibility....professional and responsive.
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Source:Facebook
Sandra Lambert
recommends
We just got new quartz counter tops for our kitchen. We really love them. They brighten up our kitchen and they are
beautiful.
Everyone at Palmetto Surfacing are Great. Elizabeth helped us pick them out. She was very patient with us. We picked out one pattern but we were not sure so she let us take a couple of samples home to see how we liked them.
And all the men that came to the house were great . Came and got our old counters on Monday and brought the new ones and installed them on Thursday. Can’t say enough about how great they treated us. And we absolutely love the counters.
We highly recommend Palmetto Surfacing.
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Source:Facebook
Jane Savage
recommends
We recently had a quartz countertop installed in our bathroom and Palmetto Surfacing helped us from the get go. June helped us find the perfect quartz piece to go with our decor and the gentleman who installed it were very curious and efficient. The end product is beautiful. This is our second project with Palmetto Surfacing and will use them again.
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Source:Facebook
Brittany Russell
recommends
These guys go above and beyond! From the samples to choose from, the templating process done for us by the owners son, to the great crew of 4 guys who installed the quartz. We got Cambria quartz and are absolutely in love with the material and installment. The process for getting the large heavy island two parts to join together was incredible and our seam is barely noticeable!
To boot- I let them know that the dishwasher hadn’t been attached and they came within 2 days and fixed it. No questions asked.
I’d use them again and again! Thanks guys!!
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Source:Facebook
Barbara Langston
recommends
Absolutely love our new Cambria Quartz Island Countertop. your crew who tore out the old granite and installed the new quartz were very professional and very meticulous. please thank them for us
Bob and Barb Langston
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Source:
FAQ About Palmetto Surfacing — Based on Independent Research
What materials can I order a countertop from Palmetto Surfacing?
During our independent research, we found that Palmetto Surfacing offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Palmetto Surfacing’s clients in Charleston, SC for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Palmetto Surfacing fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Palmetto Surfacing is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Palmetto Surfacing fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Palmetto Surfacing, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Palmetto Surfacing most often implement in Charleston, SC?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Palmetto Surfacing successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Palmetto Surfacing?
The company’s office is located at 7645 Southrail Rd, North Charleston, SC 29420, but its work is not limited to just the city of Charleston, SC. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Palmetto Surfacing work with?
Like many participants in our rating, Palmetto Surfacing works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Palmetto Surfacing often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Palmetto Surfacing have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Palmetto Surfacing has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Palmetto Surfacing offer any discounts on countertop fabrication in Charleston, SC?
Yes, based on the results of our research, Palmetto Surfacing offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Palmetto Surfacing in Charleston, SC?
According to the assessment of our independent rating, Palmetto Surfacing in Charleston, SC falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $6225$ at a rate of $74.64$ per sq. ft., and the cost using Carrara Morro quartz was $5581$ at a rate of $66.92$ per sq. ft. These prices turned out to be among the lowest of all companies in Charleston, SC, which allowed us to categorize Palmetto Surfacing as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Palmetto Surfacing?
Yes, according to our research, Palmetto Surfacing offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Palmetto Surfacing?
According to the results of our independent research, Palmetto Surfacing in Charleston, SC offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take Palmetto Surfacing to prepare a quote for countertop fabrication and installation?
According to our research, Palmetto Surfacing in Charleston, SC prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does Palmetto Surfacing offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Palmetto Surfacing performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Palmetto Surfacing provide for its work?
According to our information and industry practice, Palmetto Surfacing, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Palmetto Surfacing in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Palmetto Surfacing. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Palmetto Surfacing is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Palmetto Surfacing know that you found them through the National Ranking Countertops Contractors!