Onyx Stone, LLC

We rate the staff friendliness of Onyx Stone, LLC as Excellent. Our mystery shopper research revealed that the staff at Onyx Stone, LLC provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category. Important: Our rating is based on the personal experience of our mystery shopper with Onyx Stone, LLC’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Onyx Stone, LLC directly to better understand their approach to customer service.

We rate the staff expertise of Onyx Stone, LLC as Excellent. The staff member from Onyx Stone, LLC who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Onyx Stone, LLC may vary. We recommend contacting the company directly for more comprehensive information.

Onyx Stone, LLC is an experienced company, operating since 2005. Our research revealed that Onyx Stone, LLC began operating in 2005, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services. Important: This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Onyx Stone, LLC directly.

We note that Onyx Stone, LLC has a dedicated office. Our research revealed that Onyx Stone, LLC operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Onyx Stone, LLC directly to confirm the latest details.

We note that Onyx Stone, LLC has its own production facility. Our research revealed that Onyx Stone, LLC operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Onyx Stone, LLC directly to confirm the accuracy of this data.

Onyx Stone, LLC offers discounts for veterans. Our research revealed that Onyx Stone, LLC provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers. Important: This information was obtained as part of our mystery shopper research. We recommend contacting Onyx Stone, LLC directly to confirm the accuracy of this data.

We rate the production time of Onyx Stone, LLC as Very Slow. Our research revealed that Onyx Stone, LLC quoted a project completion time of 35 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Onyx Stone, LLC before starting a project. Important: Our evaluation is based on information provided by Onyx Stone, LLC during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Onyx Stone, LLC.

We rate the deposit level of Onyx Stone, LLC as Standard. Onyx Stone, LLC requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Onyx Stone, LLC may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Onyx Stone, LLC.

We rate the quote preparation speed of Onyx Stone, LLC as Slow. Our mystery shopper research showed that Onyx Stone, LLC took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with Onyx Stone, LLC in advance. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Onyx Stone, LLC.

We rate the price level of Onyx Stone, LLC as Below Average. Based on our mystery shopper research, Onyx Stone, LLC provided a quote of $81.46 per square foot for Calacatta Idilio quartz and $81.46 for Carrara Morro quartz. These prices fall slightly Below Average, offering good value while maintaining quality. The total price for the finished and installed product measuring 83.4 square feet was $6794 for Calacatta Idilio quartz and $6794 for Carrara Morro quartz. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Onyx Stone, LLC.