Norfolk Kitchen & Bath Braintree
since 1934
Examples of works performed by Norfolk Kitchen & Bath Braintree
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About Norfolk Kitchen & Bath Braintree - Ranked No. 7 Countertop Fabricator and Installer in Quincy, MA (2026)
total score
Exact value: 43.465202 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Norfolk Kitchen & Bath Braintree, founded in 1934, ranked number 7 in the 2026 Countertops Contractors ranking for Quincy, MA.
We included Norfolk Kitchen & Bath Braintree among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Norfolk Kitchen & Bath Braintree: Total Score & Key Ratings
The Total Score of 43.47 out of 100 achieved by Norfolk Kitchen & Bath Braintree in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Norfolk Kitchen & Bath Braintree has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 1.88 out of 5.
You can read detailed information and evaluations from our independent research of Norfolk Kitchen & Bath Braintree’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Norfolk Kitchen & Bath Braintree directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
For the November 2026 ranking update, we refreshed public review data and recalculated the scores. We retained the earlier Mystery Shopper findings; those checks were not repeated for this update. The ranking year is not the date of every observation on this page.
General information about Norfolk Kitchen & Bath Braintree
Norfolk Kitchen & Bath Braintree has huge experience of its staff. The company fabricates and delivers countertops of high quality from quartz, quartzite, granite, marble. Managers of the company will consult you about price, its designers will find countertops, which are suitable for your office. Norfolk Kitchen & Bath Braintree tries to make countertop installation services accessible for everyone, but works only with companies and doesn’t cooperate with private clients. You can visit its showrooms in Massachusetts and New Hampshire. Lena and Benjamin Rosen are founders of this successful business.Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 84
YELP
reviews: 37
reviews: 55
CoCo
reviews: n/a
Awards 2026
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Norfolk Kitchen & Bath Braintree
Delivery
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Wi-Fi
Free Wi-Fi
LGBTQ+ friendly
Transgender safespace
Checks
Credit cards
Debit cards
Wheelchair accessible
Accepts Credit Cards
Private Lot Parking
Offers Military Discount
Open to All
Bike Parking
In store shopping
Kitchen & Bath
Cabinetry
Kitchen remodeler
Bathroom remodeler
Cabinet store
Countertop store
Granite supplier
Reviews about Norfolk Kitchen & Bath Braintree
All (23)
Google (10)
Facebook (3)
Yelp (10)
Ansie Mexil
Date: 2026-10-11 02:16:14
We had our kitchen remodeled. Designer Tong Liu was very pleased to work with and help us to choose everything to complete the layout. She helped us have our dream kitchen within our budget. Jimmy Kurciviez and the whole team did a great job even though I had my own contractor, electrician, and plumber. But the cabinet and countertop were installed by Norfolk. I will definitely be using them again for my bathroom next. I highly recommend Tong and Norfolk Kitchen & Bath.
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Jacquie Becker-Olans
Date: 2026-08-31 19:31:52
We had put off the kitchen/half bath renovation for several years as it seemed so overwhelming. Meeting and working with the team at NKB-Braintree was the best decision that we made. After interviewing several other contractors and companies, NKB was the clear choice. From our first meeting, designer Hilary Ridge listened to our concerns and considered how we wanted to use the space. Her design was thoughtful in terms of our needs and mindful of our budget. Project manager Steve Costa was amazing in the way that he guided the project, communicated with us and worked around our crazy schedules. Both Hilary and Steve were very responsive to the many questions that we had which took the anxiety that can come w/a large project off of our shoulders. All of the contractors on our team were top notch; punctual, clean, considerate and hard-working. Special shout out to carpenters Kevin and Matt for creating beautiful solutions and including us in the decisions. The backsplash installed by USA Tile is truly a work of art. We now have our dream kitchen where it is such a pleasure to prep, cook and entertain. The half bath has turned into a fun little space as well as an inspiration for a refresh of the main floor. We enjoyed the experience so much that we just contracted w/NKB for our master bath reno w/the same team! If there were 10 stars, we would rate the entire experience a 10/10!!!! Highly recommend! Thank you NKB! Jacquie O. Stoughton, MA
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Esther -
Date: 2026-08-05 18:34:53
John and Aiden are an amazing father and son duo. They are efficient kind and get the job done. I would highly recommend using this company for your installation needs.
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Megan Sullivan
Date: 2024-11-17 12:25:40
We’ve had a great experience with the Norfolk Kitchen and Bath team in Braintree. Our designer, Darby Kominik, put together the perfect design for our small space, and was very helpful in providing ideas to maximize our space that we would never have thought about. Our project manager, Steven Costa, has been a delight to work with, professional, communicative, and has gone out of his way to make sure we are happy with our new kitchen. Mentor Melushi and Pellumb Alla installed our cabinets and most of the appliances, and their work has been impeccable, especially considering we have an old house with uneven floors and ceilings to make things even more complicated. We’ve been very happy with our experience start to finish, and would definitely recommend Norfolk to anyone looking to update their home!
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robink50
Date: 2024-10-22 21:34:12
We had our kitchen renovation done over the summer. Not knowing where to begin we made an appointment with Norfolk Kitchen and Bath in Braintree. We had Hilary one of the designers she was very helpful. Not sure of what we wanted. Hilary gave us some ideas and that suited our kitchen. After looking at colors of cabinets, draw sizes, arrangements, countertops and styles. We had made our decision. Everything came together beautifully. It was such a pleasure to work with her. We then had a plan. We then met with Steven who was the Project Manager gave us the details of what to expect. Steven and the project manager assisted Barbara were always in contact with us keeping us up dated on the arrival of cabinets and schedule of the installation. The carpenters Kevin and Matt were excellent and very meticulous. We are very happy with our new kitchen. Really enjoyed working with them.
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Kellie Johnston
Date: 2024-08-25 21:29:25
Norfolk Kitchen and Bath in Braintree renovated our kitchen and we could not be more pleased. Our Designer was Danielle Vincent who was amazing. She was extremely knowledgeable, had great ideas and helped us create a beautiful kitchen. We put off doing the kitchen because it seemed so overwhelming but she made the process so easy. Our kitchen was completed on time thanks to our project manager Steven and the best carpenters Kevin and Matt. Steven was great at communicating throughout the entire project. Kevin and Matt were fantastic! They were always on time, skilled and built everything to perfection. Barbara was our project manager assistant and she was great at communicating and providing us with the documentation we needed. I can’t say enough great things about the team! Everyone was nice, communicative and great to work with. We could not be happier with our new kitchen! We plan to use Norfolk again for some future projects! -Kellie Melchin
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Laurene Rowe
Date: 2024-07-30 12:34:24
Every step of getting our kitchen remodeling project done was handled in a professional manner. The staff is friendly and efficient and forthcoming with reliable information about the way things are likely to go. Our designer Torrey, was fun to work with and came up with design ideas and materials that were spot on for us. The carpenters, Mentor and Pellum and other contractors were amiable and skillful. Our project manager, Steven, was attentive and accessible and just a really good guy who cared about us and our project. Also, Barbara was always courteous and helpful with all things contract/billing related. Difficulties encountered along the way were always handled with a customer friendly outcome in mind. I would recommend Norfolk Kitchen and Bath to friends without hesitation. Really a class act with excellent service and staff!
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Nancy Brown
Date: 2024-07-24 14:37:12
I’m late in posting this review but I need to tell everyone how amazing this company is. We started with Nicola Hood who was amazing. We knew we were going to love this company. She guided and helped us choose everything we needed for our beautiful new bathroom without any pressure. We loved having everything to choose from in the show room. We also loved having everything delivered before the job began. Steve Costa was our project manager and he is just the very best around. He kept us so well informed through each step of the project, answered all questions and always got back to us. The people who work with him were just terrific. Kevin and Matt Murphy, Mentor Malushi, and Pellumb Alla. We can’t say enough wonderful things about them. All of them are truly masters of their craft. Max was the plumber and he’s also terrific. I have to add how wonderful Steve is if you have any issues or questions. He gets back to you and follows up. I highly recommend the Braintree branch of Norfolk Kitchen & Bath.
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Burak Akbulut
Date: 2024-05-29 21:56:16
During our kitchen renovation, our experience with NKB and with our designer Darby was excellent. Darby went above and beyond to understand our needs and created an amazing design. The cabinets arrived sooner than we expected, look great and fitted perfectly. One door was damaged during shipping (which can happen, nobody's fault), but NKB customer support team took care of it right away after a 5 min phone call. We highly recommend Darby and NKB!
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Susan C
Date: 2024-04-23 05:55:03
Excellent experience. Worked with Nicola who guided me on all of my choices. I was very specific with what I wanted and she was able to take my inspiration pictures and make it come to life in my space. She answered every question we had and had great answers. She was so patient through this process. She understood my budget and kept within that all while making my vision come through. The install team led by Steven was incredible. Their skill is excellent. Their attention to detail is amazing. Mentor and Pellumb were my installers and did a beautiful job. Countertops just went in today and they look absolutely beautiful. I cannot say enough to recommend this company to put in the kitchen of your dreams. Pictures don’t do it justice. Waiting on backsplash behind stove and it will be complete 🤗
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Consumers Fight Back
Any company that has to advertise as much as these clowns do has to suck
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Kristen Simonelli Doggett
We worked with Jennifer Charbonneau in Norfolk’s Salem, NH location to turn our outdated kitchen and small dining room into a grand kitchen that truly makes use of the whole space. Jennifer listened. Her design matched our vision, and she even hunted down a hood for our stove that combined wood and metal within restrictive height requirements. We loved the selection of cabinets and fixtures at Norfolk, and all of the vendors she recommended, including the contractor we used to implement her designs. We would highly recommend using Jenn and Norfolk for a kitchen remodel!
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Shirin Samadani
I worked with Merry on a kitchen remodel. She quickly understood my style and vision and designed a great looking and functional kitchen. Not only are her design choices spot on, she is also pragmatic and will steer you towards designs that make sense for your lifestyle. She’s very good at explaining things in a way that helps customers understand all the details. I also worked with Dean and Dave on the construction side and both were great to work with.
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Jim And Jay H.
Date: 2026-09-18 19:54:39
Norfolk Kitchen and Bath just finished a major renovation of our primary bathroom and we couldn't be happier. Their designer (Tong) helped us with a plan to combine two small awkward rooms into one bathroom and worked within our budget to give us a much more functional space. Work started as scheduled with Steven as our PM and he kept us well informed along the way, handling any issues as they arose and minimizing disruption to the rest of the house. The NKB carpenters (Michael and Jorel) were excellent and kept things moving onsite along with some great subcontractors for plumbing, electrical and tile that Steven aggressively coordinated to ensure the project progressed quickly. The end result was better than we hoped and we only had one small change order for a late change we made to the plan. We truly appreciated the professionalism and flexibility of the whole NKB team from the design process with Tong through final payment with Adelya in Finance. They kept us on schedule and on budget with no surprises. We now have a beautiful bathroom that we will enjoy for years to come!
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Rudi P.
Date: 2026-08-26 19:34:55
I worked with Richard and he was amazing! The cabinets are very high quality and he gave me VIP service. Highly recommend!
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Michael Y.
Date: 2026-04-08 13:57:59
Our design person was good; however, the installers were a problem. There were a number of glaring errors throughout (scheduling, coordination, project management, install errors, did not follow the design plan, etc.). Completion took more than twice the time they estimated. Once completed, the electrical system would not function. We requested the issues be fixed so the kitchen could be functional, but Norfolk Kitchens refused. They acknowledged the electrical problems existed, but stated because they were not legally obligated to remedy their poor workmanship because it was "up to code". Apparently new electrical systems don't have to function properly to meet "code". In our instance, Norfolk Kitchens failed to do work to a standard that resulted in a workable kitchen. Very poor workmanship.
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Julie V.
Date: 2025-06-24 14:36:36
We had a fantastic experience with Norfolk K&B in Braintree. Darby Kominick was outstanding. Of note is that she corrected some of the design errors that our primary designer made and added some refinements that really made our bathroom pop. She also offered guidance on the fixtures and coordinated the sourcing. I would recommend her to anyone considering either a minor or a major bathroom remodel.
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Michael D.
Date: 2025-06-24 13:10:08
We have remodeled 5 kitchens, and we can easily say Norfolk was the best company we have ever worked with. Richard was a fabulous designer. He gave us exactly what we wanted, and we are very picky. Our install team, Rez, Jaja, Kevin and Matt took their time and did an exceptional job. Our private plumber and electrician both commented on the quality of the install and the cabinets. The project managers, Jimmy and Steven were right on top of things. Jimmy kept us informed and answered calls or texts within the hour. He stopped by our house several times to monitor the progress. We would give Norfolk Kitchen and Bath our highest recommendation. Maureen and Mike D.
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Benjamin W.
Date: 2025-03-21 13:47:06
My wife and I got excellent guidance from Darby at Norfolk Kitchen & Bath (Braintree location), who helped us figure out what we wanted, at a fair price! We couldn't be happier with the result! (Note that in this photo, we haven't yet replaced the mirror, that's why it's a bit too small!) My one note was that Norfolk's own contractor labor was pricey -- and we ended up deciding to hire our own contractor for the install.
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Rama L.
Date: 2024-11-25 18:26:58
We had a wonderful experience with Norfolk Kitchen & Bath. Our initial contact was Nicola, who opened our eyes to new possibilities within our existing kitchen. The key person from beginning to end was Steven Costa, our project manager. He is an excellent communicator and the consummate construction supervisor. We felt that he always set a high bar for expectations, and we appreciated his detailed attention to our project. We would also like to give a special recognition to our carpenter team of Mentor and Pellumb. They were meticulous craftsmen, Also a shout-out to Jimmy and Matthew who were part of the beginning of the renovation. Lastly, many thanks to Kelsea, in the office, and anyone else behind the scenes. We would highly recommend this construction/renovation company. Nancy & Bob, Norwood
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Frank R.
Date: 2023-12-21 20:02:26
Install team was great, I am more than pleased with both Mentor Pellumb. were very professional, and did amazing work. I highly recommend working with Norfolk Kitchen and Bath. From Lindsey to Steve to Barbara, everyone was a pleasure to work with.
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Karen F.
Date: 2023-09-23 15:38:48
We had a fantastic experience working with designer Torrey Fuller. He designed a beautiful kitchen, three bathrooms, a laundryroom and a dog room for the house that we were building. He listened carefully to how we wanted to make use of each room, and his designs were absolutely elegant as well as functional. He had wonderful ideas for how to combine the style and color of every element - cabinets, countertops and hardware. He went above and beyond to help us, including going with us to choose our countertops, consulting on paint colors, and quickly answering even the most detailed questions. We completely trusted his judgement, and it paid off with a house that we love. In addition, Torrey made the whole process fun and stress-free.
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Christian B.
Date: 2023-07-06 19:52:05
The designer was helpful but service and response timing was too long. The labor estimate was deceptive at best as well as the "discount" for an all-in price. The discount was about equal to the taxes on the cabinets...which I found out through Lowes does NOT need to be charged if the installation is done by the same company supplying the cabinets - its in Massachusetts law. In addition, they were unwilling to break out the labor quote which is unreasonable to me if you're spending $100k. Don't fall for their advertising.
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FAQ About Norfolk Kitchen & Bath Braintree — Based on Independent Research
What materials can I order a countertop from Norfolk Kitchen & Bath Braintree?
What types of spaces does Norfolk Kitchen & Bath Braintree fabricate countertops for?
What shapes of kitchen countertops does Norfolk Kitchen & Bath Braintree fabricate?
What countertop design styles does Norfolk Kitchen & Bath Braintree most often implement in Quincy, MA?
What is the service area of Norfolk Kitchen & Bath Braintree?
What types of clients does Norfolk Kitchen & Bath Braintree work with?
Does Norfolk Kitchen & Bath Braintree have its own countertop fabrication facility?
Does Norfolk Kitchen & Bath Braintree offer any discounts on countertop fabrication in Quincy, MA?
What is the price category of Norfolk Kitchen & Bath Braintree in Quincy, MA?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Norfolk Kitchen & Bath Braintree?
What is the fabrication and installation timeline for a countertop at Norfolk Kitchen & Bath Braintree?
How long does it take Norfolk Kitchen & Bath Braintree to prepare a quote for countertop fabrication and installation?
Does Norfolk Kitchen & Bath Braintree offer cutouts for sinks, cooktops, or other elements?
What guarantees does Norfolk Kitchen & Bath Braintree provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Norfolk Kitchen & Bath Braintree. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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265 Wood Rd, Braintree, MA 02184