Norfolk Kitchen & Bath Braintree
since 1934
Examples of works performed by Norfolk Kitchen & Bath Braintree
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About Norfolk Kitchen & Bath Braintree — Ranked №7 Countertop Fabricator and Installer in Quincy, MA
total score
Exact value: 43.110741 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Norfolk Kitchen & Bath Braintree, founded in 1934, ranked number 7 in Quincy, MA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Norfolk Kitchen & Bath Braintree among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Norfolk Kitchen & Bath Braintree: Total Score & Key Ratings
The Total Score of 43.11 out of 100 achieved by Norfolk Kitchen & Bath Braintree in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Norfolk Kitchen & Bath Braintree has a rating of 4.3 out of 5 — and our team’s Mystery Shopper Score, which stands at 1.93 out of 5.
You can read detailed information and evaluations from our independent research of Norfolk Kitchen & Bath Braintree’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Norfolk Kitchen & Bath Braintree directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Norfolk Kitchen & Bath Braintree
Norfolk Kitchen & Bath Braintree has huge experience of its staff. The company fabricates and delivers countertops of high quality from quartz, quartzite, granite, marble. Managers of the company will consult you about price, its designers will find countertops, which are suitable for your office. Norfolk Kitchen & Bath Braintree tries to make countertop installation services accessible for everyone, but works only with companies and doesn’t cooperate with private clients. You can visit its showrooms in Massachusetts and New Hampshire. Lena and Benjamin Rosen are founders of this successful business.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 53
YELP
reviews: 27
reviews: 55
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Norfolk Kitchen & Bath Braintree
Delivery
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Wi-Fi
Free Wi-Fi
LGBTQ+ friendly
Transgender safespace
Checks
Credit cards
Debit cards
Wheelchair accessible
Accepts Credit Cards
Private Lot Parking
Offers Military Discount
Open to All
Bike Parking
In store shopping
Kitchen & Bath
Cabinetry
Kitchen remodeler
Bathroom remodeler
Cabinet store
Countertop store
Granite supplier
Reviews about Norfolk Kitchen & Bath Braintree
All (44)
Google (13)
Yelp (31)
Brenda M.
Date: 2024-02-29 19:06:52
Had a wonderful experience with the Braintree team on a kitchen remodel. Designer Lindsey Raymondo really listened and designed a kitchen that made the most of a small space. Project Manager Steve Costa kept everything running smoothly and was a great communicator. Carpenters Kevin and Matt take great pride in their work and made everything look fantastic. Everyone was a pleasure to work with and the job went very smoothly. I would highly recommend Norfolk Kitchen & Bath.
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Laurene Rowe
Date: 2024-07-30 12:34:24
Every step of getting our kitchen remodeling project done was handled in a professional manner. The staff is friendly and efficient and forthcoming with reliable information about the way things are likely to go. Our designer Torrey, was fun to work with and came up with design ideas and materials that were spot on for us. The carpenters, Mentor and Pellum and other contractors were amiable and skillful. Our project manager, Steven, was attentive and accessible and just a really good guy who cared about us and our project. Also, Barbara was always courteous and helpful with all things contract/billing related. Difficulties encountered along the way were always handled with a customer friendly outcome in mind. I would recommend Norfolk Kitchen and Bath to friends without hesitation. Really a class act with excellent service and staff!
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Nancy Brown
Date: 2024-07-24 14:37:12
I’m late in posting this review but I need to tell everyone how amazing this company is. We started with Nicola Hood who was amazing. We knew we were going to love this company. She guided and helped us choose everything we needed for our beautiful new bathroom without any pressure. We loved having everything to choose from in the show room. We also loved having everything delivered before the job began. Steve Costa was our project manager and he is just the very best around. He kept us so well informed through each step of the project, answered all questions and always got back to us. The people who work with him were just terrific. Kevin and Matt Murphy, Mentor Malushi, and Pellumb Alla. We can’t say enough wonderful things about them. All of them are truly masters of their craft. Max was the plumber and he’s also terrific. I have to add how wonderful Steve is if you have any issues or questions. He gets back to you and follows up. I highly recommend the Braintree branch of Norfolk Kitchen & Bath.
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Lynn Logan
Date: 2022-06-13 14:22:55
We just had a total kitchen remodeling with Norfolk Kitchen and Bath. From the very beginning when we worked with our designer Darby we had a great experience. She was professional, really listened to what we wanted and was very patient (having to do many redesigns when I changed my mind!) and came up with the perfect design for our kitchen. We also had Norfolk due the installation and finish work. The project managers were right on top of the timeline and let us know what work would be happening every week. The two employees, Mentor and Spencer did most of the work for our job and they also worked above and beyond with great craftsmanship, checking in with us and always cleaning up afterwards. By the time they were finished with our project, we felt like they were family! I would highly recommend Norfolk Kitchen and Bath and my kitchen is beautiful!
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Kellie Johnston
Date: 2024-08-25 21:29:25
Norfolk Kitchen and Bath in Braintree renovated our kitchen and we could not be more pleased. Our Designer was Danielle Vincent who was amazing. She was extremely knowledgeable, had great ideas and helped us create a beautiful kitchen. We put off doing the kitchen because it seemed so overwhelming but she made the process so easy. Our kitchen was completed on time thanks to our project manager Steven and the best carpenters Kevin and Matt. Steven was great at communicating throughout the entire project. Kevin and Matt were fantastic! They were always on time, skilled and built everything to perfection. Barbara was our project manager assistant and she was great at communicating and providing us with the documentation we needed. I can’t say enough great things about the team! Everyone was nice, communicative and great to work with. We could not be happier with our new kitchen! We plan to use Norfolk again for some future projects! -Kellie Melchin
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Kim Johnson
Date: 2024-03-19 02:09:19
Norfolk designed and built our beautiful new bathroom. We enjoyed working with the designer, Paul, and the PM, Steven, as well as Barbara, Mentor and Pallum. Everyone was very professional and friendly.
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Stacey Walazek
Date: 2023-07-13 15:15:23
I would highly recommend Torrey Fuller at Norfolk Kitchen and Bath in Braintree. He was very knowledgeable and a pleasure to work with. He came out to our home to redesign our kitchen, which was an odd layout. We are so pleased with how it came out! It is so hard picking out colors and he was right on with his recommendations.
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Susan C
Date: 2024-04-23 05:55:03
Excellent experience. Worked with Nicola who guided me on all of my choices. I was very specific with what I wanted and she was able to take my inspiration pictures and make it come to life in my space. She answered every question we had and had great answers. She was so patient through this process. She understood my budget and kept within that all while making my vision come through. The install team led by Steven was incredible. Their skill is excellent. Their attention to detail is amazing. Mentor and Pellumb were my installers and did a beautiful job. Countertops just went in today and they look absolutely beautiful. I cannot say enough to recommend this company to put in the kitchen of your dreams. Pictures don’t do it justice. Waiting on backsplash behind stove and it will be complete 🤗
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Marcia Kean
Date: 2020-06-29 14:27:44
Just love our new kitchen cabinets and counter top from Norfolk Kitchen and Bath. Despite working during the Covid crisis Norfolk and Tricia Cahalane their designer were a pleasure to work with. We're very pleased with how things came out.
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Burak Akbulut
Date: 2024-05-29 21:56:16
During our kitchen renovation, our experience with NKB and with our designer Darby was excellent. Darby went above and beyond to understand our needs and created an amazing design. The cabinets arrived sooner than we expected, look great and fitted perfectly. One door was damaged during shipping (which can happen, nobody's fault), but NKB customer support team took care of it right away after a 5 min phone call. We highly recommend Darby and NKB!
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Megan Sullivan
Date: 2024-11-17 12:25:40
We’ve had a great experience with the Norfolk Kitchen and Bath team in Braintree. Our designer, Darby Kominik, put together the perfect design for our small space, and was very helpful in providing ideas to maximize our space that we would never have thought about. Our project manager, Steven Costa, has been a delight to work with, professional, communicative, and has gone out of his way to make sure we are happy with our new kitchen. Mentor Melushi and Pellumb Alla installed our cabinets and most of the appliances, and their work has been impeccable, especially considering we have an old house with uneven floors and ceilings to make things even more complicated. We’ve been very happy with our experience start to finish, and would definitely recommend Norfolk to anyone looking to update their home!
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Anita Leslie
Date: 2024-01-23 15:34:58
Excellent experience with the staff. From our designer Richard Starke to the PM Steve and especially the cabinet installers Mentor Malushi and Pellumb Alla, we are very pleased with our new kitchen. We really appreciate the professionalism and excellent attention to detail.
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robink50
Date: 2024-10-22 21:34:12
We had our kitchen renovation done over the summer. Not knowing where to begin we made an appointment with Norfolk Kitchen and Bath in Braintree. We had Hilary one of the designers she was very helpful. Not sure of what we wanted. Hilary gave us some ideas and that suited our kitchen. After looking at colors of cabinets, draw sizes, arrangements, countertops and styles. We had made our decision. Everything came together beautifully. It was such a pleasure to work with her. We then had a plan. We then met with Steven who was the Project Manager gave us the details of what to expect. Steven and the project manager assisted Barbara were always in contact with us keeping us up dated on the arrival of cabinets and schedule of the installation. The carpenters Kevin and Matt were excellent and very meticulous. We are very happy with our new kitchen. Really enjoyed working with them.
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Julie V.
Date: 2025-06-24 14:36:36
We had a fantastic experience with Norfolk K&B in Braintree. Darby Kominick was outstanding. Of note is that she corrected some of the design errors that our primary designer made and added some refinements that really made our bathroom pop. She also offered guidance on the fixtures and coordinated the sourcing. I would recommend her to anyone considering either a minor or a major bathroom remodel.
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Michael D.
Date: 2025-06-24 13:10:08
We have remodeled 5 kitchens, and we can easily say Norfolk was the best company we have ever worked with. Richard was a fabulous designer. He gave us exactly what we wanted, and we are very picky. Our install team, Rez, Jaja, Kevin and Matt took their time and did an exceptional job. Our private plumber and electrician both commented on the quality of the install and the cabinets. The project managers, Jimmy and Steven were right on top of things. Jimmy kept us informed and answered calls or texts within the hour. He stopped by our house several times to monitor the progress. We would give Norfolk Kitchen and Bath our highest recommendation. Maureen and Mike D.
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Benjamin W.
Date: 2025-03-21 13:47:06
My wife and I got excellent guidance from Darby at Norfolk Kitchen & Bath (Braintree location), who helped us figure out what we wanted, at a fair price! We couldn't be happier with the result! (Note that in this photo, we haven't yet replaced the mirror, that's why it's a bit too small!) My one note was that Norfolk's own contractor labor was pricey -- and we ended up deciding to hire our own contractor for the install.
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Rama L.
Date: 2024-11-25 18:26:58
We had a wonderful experience with Norfolk Kitchen & Bath. Our initial contact was Nicola, who opened our eyes to new possibilities within our existing kitchen. The key person from beginning to end was Steven Costa, our project manager. He is an excellent communicator and the consummate construction supervisor. We felt that he always set a high bar for expectations, and we appreciated his detailed attention to our project. We would also like to give a special recognition to our carpenter team of Mentor and Pellumb. They were meticulous craftsmen, Also a shout-out to Jimmy and Matthew who were part of the beginning of the renovation. Lastly, many thanks to Kelsea, in the office, and anyone else behind the scenes. We would highly recommend this construction/renovation company. Nancy & Bob, Norwood
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Frank R.
Date: 2023-12-21 20:02:26
Install team was great, I am more than pleased with both Mentor Pellumb. were very professional, and did amazing work. I highly recommend working with Norfolk Kitchen and Bath. From Lindsey to Steve to Barbara, everyone was a pleasure to work with.
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Karen F.
Date: 2023-09-23 15:38:48
We had a fantastic experience working with designer Torrey Fuller. He designed a beautiful kitchen, three bathrooms, a laundryroom and a dog room for the house that we were building. He listened carefully to how we wanted to make use of each room, and his designs were absolutely elegant as well as functional. He had wonderful ideas for how to combine the style and color of every element - cabinets, countertops and hardware. He went above and beyond to help us, including going with us to choose our countertops, consulting on paint colors, and quickly answering even the most detailed questions. We completely trusted his judgement, and it paid off with a house that we love. In addition, Torrey made the whole process fun and stress-free.
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Linda Y.
Date: 2023-07-03 15:45:19
We chose Danielle Vincent through her outstanding reviews and design portfolio. We were right! Danielle set us at ease immediately with her amazing skills of listening, product knowledge, and technical ability. Danielle thought of everything to deliver a kitchen that not only looks great but also functions perfectly for us. She responds to questions (I had a lot) quickly and patiently. Do not hesitate to work with Danielle Vincent at Norfolk Kitchen and bath in Braintree!
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Kathleen M.
Date: 2023-02-21 23:47:06
I highly recommend Norfolk Kitchen and Bath for professional planning and quality service on all remodeling jobs. Darby Kominick was the designer for my kitchen remodel and she did a fantastic job. She patiently answered all my questions and guided me to make the right decisions on cabinets, countertops, flooring, and hardware. She came to my home to make sure measurements were exact and responded right away to my phone calls and emails. She even went above and beyond to offer advice and photos for lighting. Darby is extremely knowledgeable and has tons of experience as a designer. I am so glad I made the decision to work with NKB and appreciate the personalized service that Darby provided.
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Anne L.
Date: 2022-04-26 13:11:44
Nicola Hood at Norfolk Kitchen and Bath is TRULY THE BEST. She is extremely knowledgeable. She really knows her stuff. She has super design advice and knows all the products. What makes her stand out even more is that she ALWAYS listens, is so wonderfully upbeat, and has a great sense of humor. She also NEVER EVER gets frustrated if you change your mind about doing something. She truly truly wants you to love all your design choices and she will work so hard to accomplish that. Also the products produced by Norfolk are high quality.
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Dennis S.
Date: 2021-04-10 02:15:54
We were very happy with the service at Norfolk Kitchen and Bath of Braintree. Barbara (our salesperson) was extremely helpful and knowledgeable. Torrey was very helpful. He gave us excellent advice for the installation of our new vanity as well as advice on our kitchen cabinets. Derek was a great project manager and very organized. The installation workers (Kevin, Patrick, Natalia and Resa) and plumbers (Carl and Max) were efficient, knowledgeable, friendly, extremely patient, helpful and excellent at what they do. The main concern of everyone at the company was that we were happy with the job and vanity installation. If there are any changes needed, the company is more than happy to help to make sure the end result is exactly what you need. It was a pleasure working with everyone. We are very happy with our new vanity, the installation and especially the wonderful people we dealt with.
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Dot D.
Date: 2019-03-28 15:13:41
I would highly recommend Norfolk Kitchen and Bath of Braintree. I first heard of them when watching tv and their commercial came on. Their advertisement caught my eye. Upon contacting them I felt from the moment we walked through the doors till the handshake upon completion , the staff went above and beyond the call of duty. I want to give a shout out to Norma, Derek, Steve and Jason. Without the help and knowledge of this team I would have been overwhelmed. As we say here in Carver...this company is like a well oiled machine. We are extremely happy with our new kitchen and look forward to working with them again in the near future.
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Rosie R.
Date: 2018-08-10 16:54:10
I'm very impressed with the Professionalism & Skilled craftsmen ship provided by Norfolk Kitchen & Bath. "AWESOME EXPERIENCE!" The entire experience was a team effort. Felt like doing a project with friends. Excellent customer service. Norfolk Kitchen & Bath puts the "CUSTOMER FIRST" HIGHLY RECOMMEND THIS COMPANY!
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Evan W.
Date: 2016-05-09 17:36:58
Our local business needed a remodel in our break room. We used Norfolk Kitchen & Bath for the kitchen cabinets and installation, and were very pleased with the results. The product is of great quality, and the customer service was helpful and knowledgeable. I would recommend using Norfolk for any project.
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D P.
Date: 2015-09-30 14:15:36
We have had quite a few construction projects done on our old home and Norfolk Kitchen and Bath has by far been the best contracting/ home improvement company I've ever experienced...They have beautiful cabinets, flooring, etc, everything is right there in their showroom or catalogs making things so much easier when it comes to remodeling...After a few years of having many highly recommended contractors look at our kitchen and receiving many estimates ( some outrageous) we heard from a neighbor about Norfolk Kitchen and Bath...I was quite anxious, and somewhat ambivalent about living through more construction. I am so happy we finally did and love our new kitchen and bathrooms! I wish I could thank everyone I met from this company..They were all so patient and kind, dealing with my anxiety, and indecision, as well as doing all the construction during the non stop snowstorms this past winter. Despite having to work and travel in horrible weather, they still finished the job within the estimated time frame.....Everyone from the plasterer to the electrician, were so professional and respectful, worked hard without complaint and made living through construction not so bad..Dave, who did the measurements and estimating also did a beautiful job on the tiling..Jason, the general contractor was incredibly professional with excellent communication skills, always returned our calls in a timely manner , and addressed all our concerns to our satisfaction...Will, the carpenter in charge, was amazing and his carpentry was detailed and meticulous....The person my husband and I are most grateful to at Norfolk is Lindsey, we really would have not gone forward without her...Lindsey was the first person we met in the Braintree showroom...She came to our home, also did measurements, helped us design our kitchen and coordinate the construction and supplies within our budget..She dealt with our back and forth, change orders, frequent phone calls and overall nervousness with respect and patience..Going forward with home construction is extremely stressful but Lindsey helped us through the whole process, and we truly appreciate her kindness and support..This is a great company with excellent professionals that I highly recommend if you are looking into having your kitchen or bathrooms remodeled!
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Josi M.
Date: 2015-06-10 19:18:13
We needed a new kitchen. We saw the NORFORK ad on TV. Last Spring we went to the Braintree, MA showroom and met David Brodin, a Design Engineer at Norfork. David Brodin helped us every step of the way designing the kitchen, including making a schematic of our new kitchen. We had the choice of redesigning the kitchen until it was perfect for us. NORFOLK had samples of several brands and designs of custom made cabinets and hardware in several price ranges, and finishes. We chose a white Cape Cod look with bronze hardware. Another man named Dave Nunes came out to measure our kitchen for the schematic to have measurements with it.. David Brodin sent us to a Granite and tile warehouse, another tile showroom and faucet hardware showroom. We also had the choice of picking our own Granite, tile and hardware companies. We went with NORFOLK almost all the way deciding it is easier to do it with the companies NORFOLK had put together. They had teams of carpenters, electricians and plumbers that worked for NORFOLK and worked with almost perfect timing. You could also adjust what you were doing to adjust the price. Before you gave them any money, A simple contract telling you what you would get and when and when you needed a payment. They also had Wells Fargo to help with financing. Any questions you had about the contract, you could call accounting. They would answer your questions. The prices remained constant all the way. If you added something the price would go up. If you returned something, the price would go down. You can also call to speak with the person who schedules the workers. The process was pretty transparent and and anything that needed adjusting was adjusted if you told them you wanted it to be adjusted. Our kitchen is large, but we got it into the middle range pricing. NORFOLK was the least expensive of the 4 estimates we had.
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Donald L.
Date: 2015-01-20 16:37:13
I have employed them for kitchen work and referred them to quite a number of folks. NEVER a bad word spoken about service, quality and professional works from the showroom to the kitchen.
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Donna P.
Date: 2014-04-01 18:19:15
I can't say enough about my experience with Norfolk Kitchen & Bath - we worked with Heather from start to finish on our kitchen remodel - she was unbelievable. Heather had great ideas and was so helpful - she went above and beyond to assist us through this trying process. I have never received such A+ customer service before!! I would recommend Norfolk Kitchen & Bath and especially Heather to anyone - as a matter of fact I already have. Thank you Heather!!!!
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Mr. B.
Date: 2013-12-17 01:43:56
A+ experience! I can't say enough positive things about my experience with Norfolk Kitchen and Bath (Braintree) thus far! The two women that I have had the pleasure of working with (Lindsey and Stephanie) have been incredibly helpful, responsive, patient, and friendly!!! As part of an upcoming bathroom re-model, I just ordered a custom vanity and linen closet through them, and couldn't be happier with the ordering experience! Our requirements were a bit tricky, and our visits to other showrooms/retailers were leaving us feeling a bit discouraged. On a whim, I gave Norfolk Kitchen and Bath a call (I don't even live in the area), as their Braintree location happened to open on a Sunday. After explaining my needs, I was courteously and patiently taken through a variety of options... all over the phone! I couldn't believe how helpful they were... not only over the phone, but in a series of follow up emails. I liked them so much, that I decided to make the drive, check out the product in person, and finalize our order yesterday. Thank you Lindsey and Stephanie! Keep up the good work!
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robin m.
Date: 2021-09-27 17:59:05
I just wanted to leave a quick note regarding the professionalism of Dean; the project manager for my kitchen install. We had a few issues with design, but Dean was able to resolve all the problems while maintaining a positive and helpful demeanor. I will definitely use Norfolk again thanks to my interaction with him. Dean is a top notch employee and clients are lucky if he is assigned to them.
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JP J.
Date: 2014-02-06 01:16:30
The design process was quick & easy. Our sales rep was very helpful & even came to the house to confirm our measurements. After delivery, we noticed some imperfections on some of the cabinet doors. We contacted our sales rep, and now 2 months later, still haven't received the doors. A little disappointed in finalizing the project.
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Janelle G.
Date: 2020-10-12 01:15:11
I was very disappointed with Norfolk Kitchen and Bath. During my appointment the designer was very rude. I kept getting the impression that she assumed I wasn't going to go through with the project, which made me not want to. She kept telling me she was doing me a favor by designing my kitchen on her computer. She also kept touching her mask and pulling it down which made me uncomfortable. What probably shocked me the most was they made me take my own measurements and bring them to the showroom before they'd make an appointment with me. Shouldn't the designer come to the kitchen to see the project? Anyway, they never called me back after my initial appointment. Which proves my point that she assumed I wasn't going to through with the project. It's okay, I found a new place!
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Ron B.
Date: 2017-03-21 14:45:19
I sent an email into there website requesting an appointment to measure at my condo but was told to go to a store first. I visited the Braintree location, upon entry no one greeted us, eventually a women sitting up front said what is your budget, I said $4-6k and she said, "those are over there". No explanation, salesmanship, descriptions, nothing. She couldn't have been more disinterested, if they only want high end kitchen customers they shouldn't advertise "kitchens for every budget". I thought if this is the customer service upfront, what will it be like after I buy and have an issue. I realize it was only $4-6 grand, but I only needed 8-10 cabinets, they probably would have made decent money at $400-600 per cabinet, she never asked to find out.
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Christian B.
Date: 2023-07-06 19:52:05
The designer was helpful but service and response timing was too long. The labor estimate was deceptive at best as well as the "discount" for an all-in price. The discount was about equal to the taxes on the cabinets...which I found out through Lowes does NOT need to be charged if the installation is done by the same company supplying the cabinets - its in Massachusetts law. In addition, they were unwilling to break out the labor quote which is unreasonable to me if you're spending $100k. Don't fall for their advertising.
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Gregg C.
Date: 2022-03-09 14:29:44
We purchased a house and the builder used Norfolk Kitchen. We went into the store to see if we could add some additional cabinets. There was nobody at the front desk and a women designer asked what we wanted. She was so rude and condescending that we walked out. I'm sure that Ben Rosen will respond and say that it was our fault but anyone wanting to do work with them should be wary. CEO should not be on Yelp telling people that his team did nothing wrong and instead should be working on improving customer service.
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Colleen D.
Date: 2020-06-23 19:22:53
This is now my 3rd review. I keep getting responses from the owner. But they keep saying the same thing about how they are family owned. I'm not sure why that makes a difference on why I wasn't acknowledged. And based on the responses he is trying to make me seem like I am the problem. Maybe they need a big sign out front of the store "MAKE AN APPOINTMENT OR YOU WONT BE ABLE TO GET CABINETS!" I'm sorry I have had to clarify three times. I stood at the front of the store for 15 minutes while the "front desk coordinator" was chatting it up with another employee. That's when I decided to walk around the store myself. Upon leaving I looked for someone and nobody was around. So no I didn't "forget" to mention this in my review. I was never spoken to! I also "forgot" to mention that the owner probably about two months after my original review messaged me privately and stated that if I remove my review that he would "work" with me and get me a decent price. Two months later doesn't help as we already did our kitchen over with a great company. And you guys made the mistake why should I remove the review? So be aware of any positive reviews they may have been paid off...
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Jeff C.
Date: 2020-06-16 22:02:13
I don't understand what is going on with this business. I went there to buy kitchen cabinets and they just don't have their act together. No one seemed to care to help me. Finally after walking around for several minutes they said someone would call me to set up an appointment. Of course no one did. Pretty sad. They should spend money on sales training instead of tv ads.
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Joulie C.
Date: 2019-01-15 21:17:04
We went to Norfolk kitchen to get some high quality cabinets. There were many issues along the way ( one being the sales person was completely scattered st times) After the arrival of cabinets ( about 20 thousand worth) there is issues with almost every one of them. Although they are ok to deal with thy are not doing what is best for us. Many times they are passing it off to others. What they say and they do are two different things. Will Never recommend them or go back to them for Anything.
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T E.
Date: 2018-04-27 01:55:54
Very poor customer service with the. Braintree location. We started a design project in the fall. Getting the designer to return calls was like pulling teeth. You'd think they would want to start off on the right foot to earn customers' business. After several months of lackadaisical service w gave up and moved on. Do not waste your time.
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J F.
Date: 2018-02-21 20:46:46
We wanted a new bathroom. We went to the Braintree store of Norfolk kitchen&bath on a Saturday. Everything was great on that day. We were greeted and helped by a saleswoman, named Danielle. She was warm and welcoming that day. At the end of our visit, she said she could not put in the order for us that day because their computer system was being upgraded. But she said she would put in the order for us and contact us next Monday or Tuesday by email. However, next week we called her and left her message and she never got back to us. We emailed her and asked her about our order and she never got back to us. This is so disappointing after we spent the time with her in the store designing a customized vanity that we like. This is such an unpleasant experience where the customers are ignored and treated this way. We will not recommend this place to friends and family members.
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Joy I.
Date: 2017-09-20 19:33:50
My only consolation on this experience is that I hadn't handed any cash over to these people. Communication was incredibly poor. Just getting someone to come to my house took one visit to their showroom and two or three calls. Finally someone came and looked at the job, took measurements and photos. From there it was all downhill. Calls and e-mails were not returned. And after over two months of that, THEN I was told they couldn't do the job (bathroom total remodel).
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Michael D.
Date: 2016-05-06 15:16:39
Iwas never treat so badly at the Braintree store, no one ever look and ask me if I was being help Thank for the help.
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FAQ About Norfolk Kitchen & Bath Braintree — Based on Independent Research
What materials can I order a countertop from Norfolk Kitchen & Bath Braintree?
What types of spaces does Norfolk Kitchen & Bath Braintree fabricate countertops for?
What shapes of kitchen countertops does Norfolk Kitchen & Bath Braintree fabricate?
What countertop design styles does Norfolk Kitchen & Bath Braintree most often implement in Quincy, MA?
What is the service area of Norfolk Kitchen & Bath Braintree?
What types of clients does Norfolk Kitchen & Bath Braintree work with?
Does Norfolk Kitchen & Bath Braintree have its own countertop fabrication facility?
Does Norfolk Kitchen & Bath Braintree offer any discounts on countertop fabrication in Quincy, MA?
What is the price category of Norfolk Kitchen & Bath Braintree in Quincy, MA?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Norfolk Kitchen & Bath Braintree?
What is the fabrication and installation timeline for a countertop at Norfolk Kitchen & Bath Braintree?
How long does it take Norfolk Kitchen & Bath Braintree to prepare a quote for countertop fabrication and installation?
Does Norfolk Kitchen & Bath Braintree offer cutouts for sinks, cooktops, or other elements?
What guarantees does Norfolk Kitchen & Bath Braintree provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Norfolk Kitchen & Bath Braintree. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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265 Wood Rd, Braintree, MA 02184