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About My Countertop Guy — Ranked №9 Countertop Fabricator and Installer in San Bernardino, CA
17.81
total score
The main rating value calculated from more than 30 indicators.
Exact value: 17.81355 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
My Countertop Guy, founded in 1995, ranked number 9 in San Bernardino, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included My Countertop Guy among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
My Countertop Guy: Total Score & Key Ratings
The Total Score of 17.81 out of 100 achieved by My Countertop Guy in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — My Countertop Guy has a rating of 3.8 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.14 out of 5.
You can read detailed information and evaluations from our independent research of My Countertop Guy’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact My Countertop Guy directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about My Countertop Guy
Quartz and granite slabs are popular options for use as residential kitchen countertops and vanity tops since they are both fashionable and affordable. This privately owned and locally run countertop company is fully licensed and has insurance coverage. The owner personally takes delight in ensuring that every countertop work is completed correctly and professionally. They provide a free estimate and design assistance. The whole Inland Empire, including Palm Springs and Rancho Cucamonga, is within our service area. Even though the firm didn't start operating until the year 2020, it has already garnered the respect and admiration of the community.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
3.8
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 21
Google
4.3
reviews: 12
YELP
3.2
reviews: 9
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
0.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0.138889 out of 5.
criteria: 10
Staff friendliness
0
No Data
Staff friendliness
We were unable to assess the staff friendliness of My Countertop Guy.
Unfortunately, we were unable to reach My Countertop Guy during our mystery shopper research. This could be due to missed calls or unanswered messages.
Important:
The lack of data affects the company’s ranking position. However, My Countertop Guy remains one of the top companies in the U.S., having achieved high scores in other criteria. We recommend contacting My Countertop Guy directly to gain a full understanding of their level of service.
Staff Expertise
0
No Data
Staff Expertise
We were unable to assess the staff expertise of My Countertop Guy.
Unfortunately, we were unable to reach My Countertop Guy during our mystery shopper research. This may have been due to unanswered calls or messages.
Important:
This rating does not reflect the overall professionalism of My Countertop Guy, but only indicates the absence of data. My Countertop Guy remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend contacting the company directly for a complete understanding of their staff expertise.
Company Age
5
Legacy
Company Age
My Countertop Guy is a legacy company, established in 1995.
According to our research, My Countertop Guy has been in business since 1995, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting My Countertop Guy directly to confirm the details.
Own Office
0
No Data
Own Office
We were unable to confirm whether My Countertop Guy has a dedicated office.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether My Countertop Guy operates from a dedicated office. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, My Countertop Guy remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to My Countertop Guy directly for more information.
Own Production
0
No Data
Own Production
We were unable to confirm whether My Countertop Guy has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether My Countertop Guy operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, My Countertop Guy remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to My Countertop Guy directly for more information.
Veterans Discount
0
No Data
Veterans Discount
We were unable to confirm whether My Countertop Guy offers discounts for veterans.
Unfortunately, as part of our mystery shopper research, we were unable to determine if My Countertop Guy provides discounts for veterans. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, My Countertop Guy remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to My Countertop Guy directly for more information.
Production time
0
No Data
Production time
We did not receive production time information from My Countertop Guy.
Unfortunately, My Countertop Guy did not provide information about project completion time as part of our mystery shopper research. We were either unable to reach the company or did not receive an answer to our inquiry.
Important:
The lack of data on production time affects the company’s ranking position. However, My Countertop Guy remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting My Countertop Guy directly to clarify timelines and project conditions.
Deposit Level
0
No Data
Deposit Level
We did not receive deposit information from My Countertop Guy.
Unfortunately, My Countertop Guy did not provide information about their deposit requirements as part of our mystery shopper research. This does not exclude them from our ranking, as they have been recognized for their excellence in other criteria.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from My Countertop Guy.
Unfortunately, My Countertop Guy did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, My Countertop Guy remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting My Countertop Guy directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from My Countertop Guy.
Unfortunately, My Countertop Guy did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of My Countertop Guy, which is recognized in our rankings for other parameters. We recommend reaching out to My Countertop Guy directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of My Countertop Guy
Credit cards
Accepts Credit Cards
Countertop store
Service establishment
Kitchen & Bath
Countertop Installation
Reviews about My Countertop Guy
All (8)
Google (8)
Source:Google
Jerry Garcia
Date: 2022-04-29 00:40:59
Robert and his guys Pedro and Pete did and amazing job installing our new countertops. He was able to give us a quote and installed quickly, which was amazing since we had been without a sink for a few weeks. Robert was reliable friendly and super professional. We couldn’t be happier with the quality of work and excellent customer service.
Read more
Source:Google
Kaley Riffey
Date: 2021-07-27 15:54:34
We LOVED the work that My Countertop Guy did in our home! From the moment we contacted him, he was so communicative and helpful. Our counters were installed within about a week after we first made contact! He helped us find the perfect slab of quartz, and fabricated and installed it just beautifully!! We could not be happier!
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Source:Google
Oscar Sanchez H
Date: 2021-08-06 18:53:07
Robert and his team did an amazing job with our countertops, sinks, and faucets. They also helped us add a peninsula to our kitchen, which we had been wanting for a very long time.
They were very responsive, friendly, and available. The work was completed quickly and they also did a great job cleaning up afterward. They went above and beyond our expectations.
We would definitely use them again in the future.
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Source:Google
john tarankow
Date: 2023-11-22 19:13:07
Robert and his crew did our kitchen countertops at our home in Claremont in November of 2023. He was great to work with from the beginning to end. It’s clear he has extensive experience in the selection and installation of countertops. He also sent us to Genuine Materials in Ontario. I did not know of that place. They were great. We were able to find the quartz we loved at a good price. I had 4 quotes to install new kitchen countertops. By far he seemed like the most experienced and fair priced person we met with. At the end of the last day of work, Robert asked my wife and I to go over every inch of the installation. He said he would not leave until we were happy with everything he and his crew did. That really impressed me. Robert gets 5 stars from us. We love our new countertops. I highly recommend you at least get a quote from Robert as I believe you will get a great job at a fair price and have the work done quickly.
Read more
Source:Google
Marvin Plotkin
Date: 2023-06-07 18:11:11
Thank you Robert and crew for doing a great job replacing our countertops. Everything went smoothly and as promised. Price was fair and service was top notch. We will be calling them back for other work we are doing. I highly recommend them.
Read more
Source:Google
Heirloom Claremont
Date: 2020-05-27 15:06:16
Robert was recommended by LJ Stone in Upland. He picked up two prefabricated granite countertops, trailered them to Lake Arrowhead, and installed 3 sections with an L and a farmhouse sink cutout. He also installed an island top and fabricated all of the bullnosing around the island.
He was prompt with communication, arrived on time, was super courteous and did a great job. He went the extra mile in matching the pattern at the seam and made recommendations on where to put the seam and how to break up the pieces with a pleasing aesthetic.
If anyone asks about countertop installation, I will be giving them Robert Romero's contact info.
Read more
Source:Google
Brian Corso
Date: 2022-11-25 00:56:54
Robert and his two employees knocked out a good size job in three days.
It was a pleasure doing business with him.
Read more
Source:Google
Heidi Meireles
Date: 2022-04-19 15:08:42
We moved into our home 12 years ago, and the only room we didn't make our own was the kitchen (because it had just been done). We started looking around for a reliable contractor who does quality work. We were fortunate to have Robert reach out to us for a quote. From the beginning, Robert was very professional. He helped us choose the right countertop for our family, purchase it, and install it. He even referred us to the team that installed our backsplash (great work). Robert came in, took measurements, ordered the product, customized the granite to our kitchen, and installed it all at a fair price. He and his team made it a painless process that makes enjoying the finished product even more fulfilling. Our kitchen is our dream kitchen, in part, because of My Countertop Guy. Thank you! I highly recommend My Countertop Guy!!
Read more
Source:
FAQ About My Countertop Guy — Based on Independent Research
What materials can I order a countertop from My Countertop Guy?
During our independent research, we found that My Countertop Guy offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by My Countertop Guy’s clients in San Bernardino, CA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does My Countertop Guy fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, My Countertop Guy is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does My Countertop Guy fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by My Countertop Guy, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does My Countertop Guy most often implement in San Bernardino, CA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that My Countertop Guy successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of My Countertop Guy?
The company’s office is located at , but its work is not limited to just the city of San Bernardino, CA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does My Countertop Guy work with?
Like many participants in our rating, My Countertop Guy works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, My Countertop Guy often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does My Countertop Guy have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether My Countertop Guy has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does My Countertop Guy offer any discounts on countertop fabrication in San Bernardino, CA?
Unfortunately, during our independent research, we were unable to reach representatives of My Countertop Guy to clarify information about possible discounts. The company did not respond to calls or messages sent by our mystery shopper. However, in our experience, most companies featured in our rating are open to discussing personalized terms.
We recommend checking the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are willing to discuss individual terms.
What is the price category of My Countertop Guy in San Bernardino, CA?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from My Countertop Guy. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from My Countertop Guy?
Yes, according to our research, My Countertop Guy offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at My Countertop Guy?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from My Countertop Guy in San Bernardino, CA. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take My Countertop Guy to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from My Countertop Guy in San Bernardino, CA. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does My Countertop Guy offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, My Countertop Guy performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does My Countertop Guy provide for its work?
According to our information and industry practice, My Countertop Guy, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact My Countertop Guy in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on My Countertop Guy. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
My Countertop Guy is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let My Countertop Guy know that you found them through the National Ranking Countertops Contractors!