Modern Countertops

We rate the staff friendliness of Modern Countertops as Excellent. Our mystery shopper research revealed that the staff at Modern Countertops provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category. Important: Our rating is based on the personal experience of our mystery shopper with Modern Countertops’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Modern Countertops directly to better understand their approach to customer service.

We rate the staff expertise of Modern Countertops as Excellent. The staff member from Modern Countertops who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Modern Countertops may vary. We recommend contacting the company directly for more comprehensive information.

Modern Countertops is an established company, operating since 2009. According to our research, Modern Countertops has been in business since 2009, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients. Important: This information is based on data collected by our mystery shopper. We recommend contacting Modern Countertops directly to confirm the accuracy of the details.

We note that Modern Countertops has a dedicated office. Our research revealed that Modern Countertops operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Modern Countertops directly to confirm the latest details.

We note that Modern Countertops has its own production facility. Our research revealed that Modern Countertops operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Modern Countertops directly to confirm the accuracy of this data.

Modern Countertops does not offer discounts for veterans. Based on our mystery shopper research, we found that Modern Countertops does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings. Important: This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Modern Countertops directly for confirmation.

We rate the production time of Modern Countertops as Very Slow. Our research revealed that Modern Countertops quoted a project completion time of 28 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Modern Countertops before starting a project. Important: Our evaluation is based on information provided by Modern Countertops during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Modern Countertops.

We rate the deposit level of Modern Countertops as Standard. Modern Countertops requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Modern Countertops may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Modern Countertops.

We did not receive quote preparation data from Modern Countertops. Unfortunately, Modern Countertops did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response. Important: The lack of data on quote preparation time affects the company’s ranking position. However, Modern Countertops remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Modern Countertops directly to clarify timelines and conditions.

We did not receive pricing information from Modern Countertops. Unfortunately, Modern Countertops did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors. Important: This does not impact the excellent reputation of Modern Countertops, which is recognized in our rankings for other parameters. We recommend reaching out to Modern Countertops directly to obtain pricing details and further information.