Mission West Kitchen and Bath
since 2005
Examples of works performed by Mission West Kitchen and Bath
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About Mission West Kitchen and Bath — Ranked №3 Countertop Fabricator and Installer in Pasadena, CA
total score
Exact value: 43.704204 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Mission West Kitchen and Bath, founded in 2005, ranked number 3 in Pasadena, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Mission West Kitchen and Bath among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Mission West Kitchen and Bath: Total Score & Key Ratings
The Total Score of 43.7 out of 100 achieved by Mission West Kitchen and Bath in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Mission West Kitchen and Bath has a rating of 4.7 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.05 out of 5.
You can read detailed information and evaluations from our independent research of Mission West Kitchen and Bath’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Mission West Kitchen and Bath directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Mission West Kitchen and Bath
In 1984, the Adamson family came up with the concept for what would become Mission Tile West. First, the company was named the Mexican Tile West and sold tiles made by Mexican artisans. As of now, the company has expanded to include three showrooms, three countertop factories, a significantly larger warehouse, and an incredible team of people. They fabricate countertops in-house without any outside assistance. Their sales team is well-versed in all facets of your countertop requirements, and they are really invested in assisting you in realizing your ideal countertop layout.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 8
YELP
reviews: 21
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Mission West Kitchen and Bath
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
Free Wi-Fi
Credit cards
Debit cards
Accepts Credit Cards
Wheelchair-accessible car park
Wheelchair-accessible entrance
In store shopping
Delivery
Home goods store
Kitchen & Bath
Reviews about Mission West Kitchen and Bath
All (26)
Google (4)
Yelp (22)
Tom Dvojack
Date: 2019-04-13 19:09:33
If you can't find it, they don't make it.
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Justin Tracy
Date: 2020-07-15 20:37:04
The team at Mission West are wonderful. They can help you design your dream kitchen and help you enjoy the process😉👍
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Anna Serridge
Date: 2015-11-16 16:03:29
Spoke with Cathy, over the phone, who realized what a pinch I was in and helped get me what I needed promptly. She was so friendly and made sure I got all the info and special ordered piece I needed immediately. I will be returning here when I do my bath next year!
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Diane Bedford
Date: 2015-11-21 04:53:18
The best!!!!
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Lee V.
Date: 2025-06-18 00:48:29
I have been working with Adrienne for a couple years now, and the depth of service and product knowledge is unparalleled. Everything from appliances to plumbing to cabinet pulls (aka the jewelry of the kitchen) are all presented in-hand or on screen--with expert guidance to procure just the right make and model. Adrienne also was very understanding of our mindfulness towards budget and offered many more cost effective options. For us Adrienne @ MW&B was a one stop shop towards realizing our dream kitchen.
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Carl N.
Date: 2025-02-05 02:03:27
MISSION West K & B (est 2005) is an opulent one-stop-shop kitchen and bath shop. It is a family owned and operated business located in South Pasadena. They supply customers with all of their plumbing, lighting, hardware, counter top and custom cabinetry. Their showroom emits class and elegance as evidence by the unique/creative design of their products. I was on the market of upgrading my kitchen and bathroom and they seem to have the stuff that I might need. I have looked all over Pasadena and they are on the top of my list. Parking is abundant along Mission street. Overall, it's a great kitchen and bathroom store.
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Susan O.
Date: 2023-07-28 21:08:18
We are doing a bath remodel on our 114 year old home and I was so pleased with the selection of products available at Mission West Kitchen & Bath. Lauren was very helpful walking me through alternatives and narrowing down choices. I highly recommend them.
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Franco R.
Date: 2022-11-02 04:29:13
Just a follow up from my last review. I finally did end up getting my oven as promised. The one star review I gave on here last was really intended for the COMPANY BIG CHILL. Who made promises they couldn't keep. Unfortunately you know that ol saying "Dont shoot the messenger" well inadvertently I did just that. It was no fault of Mission West for the delay in delivery. And when I wrote the last review on this app what you were reading was my need to vent and I'm sorry to say I targeted Mission West and not the company they had to deal with. Would defenetely use this company again. They go up above and beyond to service their customers. Even customers that have to vent. A big thankyou to SAL and BETH and to all involve in .getting my oven before the thanks giving holiday. Please accept my apologies Mission West. You guys are genuine, honest, upfront and a reputable professional company.
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Margie B.
Date: 2022-07-22 18:25:44
Adrienne at Mission West provided superb service in our search to find a replacement for our claw foot tub shower. We were so grateful for her speedy research and recommendations!
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Steve S.
Date: 2021-12-06 01:12:54
Amazing service and very nice, upscale products. The prices are not high for the quality and mission tile is right next door. The made custom painted tiles and they were ready in two weeks. The tile workshop is located next door! The countertops, fixtures, tile, faucets, and anything we needed to remodel kitchen and bathrooms were all very nice, delivered on time and orders were all precisely accurate.
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Molly Ann W.
Date: 2020-12-29 01:58:51
Saul was great to work with! They tried to give me someone else but she did not get my vision--he did! He helped us pick door handles, faucet/shower fixtures, toilets and sinks. We had several problems with the faucet/shower fixture manufacture but Saul was on them and got us replacement pieces within a few days to keep our construction project moving along. We have more construction projects in the near future and Saul will be my go to man!
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Jeanell S.
Date: 2020-10-27 21:08:48
I return and return to work with this company for many, many reasons. I loooove MW and their excellent service and unique high end items they carry and/or companies they represent. Upon completion of a project, a last minute change was made and Saul R. solved it for us within minutes. I can't thank him enough for his knowledge, expertise and ability to expedite an order that we thought would be impossible, until he took care of it. I/we highly recommend this company!
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Jim A.
Date: 2019-04-03 16:47:22
I can't believe I drove past this wonderful place for years without stopping in to investigate. Today I needed a part for my very expensive faucet which is about 14 years old. I went to the place in Pasadena where I bought it, they didn't have it. Went online and the manufacturer said they would ship it out; $50.00. Looked for some of their distributers and found Mission West. I thought, "What the heck, it's worth a try." I walked in and was shocked by the beautiful showroom. How did I not know this place existed? Saul, the salesman took my information and said he'd get back to me. "I thought, yeah, like this little part is a priority for him." Sure enough, he emailed me the next day. Same part; $37.00. I called him back and asked why cheaper? He said they do a lot of business with the manufacturer and get a volume discount. Wow, Mission West will be my first stop from now on.
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Mike R.
Date: 2018-05-29 22:38:23
They are super friendly and knowledgeable! Adrienne is the go to when you want to do anything to your kitchen or bathroom. They have a lot of vendor connections so if you want thing a specific product, they can get it for you.
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Hagop K.
Date: 2018-01-27 19:55:59
Mission West has great products and has a very professional staff. We walked in knowing close to nothing about remodeling our bathroom and had very specific requests. Alina Dopico helped us plan out all of our needs and educated us along the way. We met with her several times and were in constant communication through email. We actually did not go through with buying any products from them, due to concerns about item availability, as we requested all special orders. However, we were so happy with Alina, that we decided to leave her a review. She showed us excellent service and was so nice.
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Isaballi W.
Date: 2017-09-13 20:11:27
Amazing people to work with!! Despite the fact that the company we ordered our faucets from screwed up the whole entire order. Mission West is superb with their customer service
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A M.
Date: 2017-05-18 19:22:58
Lovely, professional, super helpful people here. Superb hardware product knowledge. They even let me borrow samples to try out in my kitchen. They show both good value and high-end, harder to find lines. Would work with these folks on any project of any size.
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Flora T.
Date: 2017-01-17 19:24:46
We recently purchased Omega kitchen cabinet from Mission West, while we are certainly pleased about the quality of cabinet, we are also very impressed by the professionalism demonstrated by designer Carlos Sarmiento. We changed his beatufuil initial design many times, but he did not give up on us with all our demands, each time he listened to our concerns and demonstrated warmth and humor in our correspondence. He provided us with the changes promptly and ultimately designed a kitchen that fit our style and needs. His service is a large part of our decision to purchase our cabinet from Mission West. We will definitely be recommending Mission West to friends.
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B B.
Date: 2016-03-13 20:12:02
After staring at the Big Chill refrigerator for a year, including several visits to Mission West to stare longingly, I finally decided I was ready to commit and make the purchase. Mission West in South Pasadena did a great job answering my questions and talking me through the options over that year. The staff are like personal consultants and designers rather than a sales team looking to meet a sales goal. It was a very comfortable and supportive sales experience. When it came time for the delivery, we had delays and challenges due to the transportation service but Beth at Mission West was by my side tracking down information and advocating for me along the way. Even though the fridge was delayed, this was a very positive experience and I will absolutely make future purchases through them. Thanks, Beth and Mission West!
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Jenny E.
Date: 2015-11-12 19:33:42
I recently purchased a new bathtub, toilet, and vanity at Mission West ... and I'm so glad I did!! Shortly after the tub was installed, I noticed a small chip in it. Kathy was beyond helpful in getting it fixed. She coordinated with the bathtub manufacturer, had a repair man come fix it, and picked up the bill for the repair. I also then had some problems with the toilet I purchased. Kathy had her rep come to my house and replace the damaged part, again at no cost to me. I can't emphasize enough how impressed I was with their customer service. They stand by their products and really care that their customers are happy. I know I never would have received this type of service if I purchased these items at a big conglomerate. It is so refreshing to know there are still small shops out their that have that personal touch. I highly recommend Mission West!
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FD S.
Date: 2014-10-29 04:43:37
Stumbled on this gem in South Pasadena. Went looking for fixtures for the bathroom. The staff at Mission West know their stuff. They are patient, and helpful - no high pressure sales. We worked with Michelle, who was great! Knows her stuff, patient and follows thru! Very easy to do business with and they practice what they preach. Go into the restrooms and you see products in use Their displays are well planned out. They also sell tile and they have a huge selection to select from. Highly recommend this store.
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Richard H.
Date: 2014-06-05 23:48:00
My wife and I recently remodeled the bathroom off the master bedroom in our 1926 Spanish style home. We had just purchased all of the necessary tile from their companion store next door, Mission Tile, when we wandered next door just to take a look. We had not considered purchasing from Mission West because we assumed that the prices would be too high. But after an initial look-around with Kathy and some price comparisons, we decided that the quality of all the fixtures and accessories was worth the price and that we were getting exactly what we wanted. Now that the bathroom is done, we can see that we made the right decision. It is stunning. Most of our face-to-face interaction was with Kathy, and she was fabulous. Once we described the bathroom and the tile we had selected, she seemed to intuit exactly what we wanted. She didn't push, but when we asked for her professional opinion, we got just the right opinion. She was always available for us, and returned e-mails very quickly. Her friendly and patient manner made the entire experience (which beforehand I dreaded) most pleasurable and informative. It was great dealing with a knowledgeable professional who took a genuine interest in the outcome of our project. And on the days that Kathy was off, Beth took over for her and was just as efficient and personable. We also had a wall-mounted storage cabinet made there. Angela took care of this. After an initial conversation, all of the rest of our communication was done via e-mail. The result was that we got a gorgeous cabinet of the highest quality. We couldn't be more pleased. If in the future my wife and I decide to remodel the kitchen (which my wife is trying to 'persuade' me to do), we will return to Mission West. We know that they will take the best care of us.
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Alexandra A.
Date: 2013-12-24 07:07:50
Me and my husband went to Mission West with the intention of buying a 50's retro fridge and this store along with only one other are the only stores in southern California to have carry this item. We already knew what we wanted and came in with the intention of looking over the fridge in person to make sure we loved it since it was much more costly than any of the refrigerators at Sears. We fell in love instantly and the sales associate was amazing. She had a great deal of knowledge on the line and let us know that they were custom made and would take between 5-7 weeks to arrive. We were really bumbed since Christmas was 3 weeks away and we really wanted to show off our new beautiful refrigerator and our Christmas party. She said she was going to try her best to get it delivered in time. Low and behold, the fridge was delivered 5 days before Christmas. Best Present ever!!
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Michael O.
Date: 2013-01-13 00:31:31
Mission West Kitchen & Bath is amazing. My wife and I had been researching for a whole house water filtration system for a long time. We visited several places, researched online, had companies visit our house, etc., but I'm so happy we stopped by Mission West. Kathy first wanted to find out why we wanted a water treatment system and how we intended to use it. If you've looked, then you know there are so many things to consider (method of purification, contaminants in the water, family allergies, water taste, whole house v undersink, kitchen only, bath/shower only, filter replacement, etc). She then discussed several different systems on the market. There was no pressure to purchase the EWS system which we purchased from Mission West. She simply wanted to make sure we were making an informed decision and were looking at systems which would work for us. To help us, she had the EWS representative helped me look up the water quality in our area. He was the first to mention chloramine, which is a combination of chlorine and ammonia. Yep, our water provider uses chloramine. All this time I was thinking only about eliminating chlorine. The EWS representative even called our water provider to understand the chloramine levels used on our specific are so he could recommend the right filtration system. He also asked about our water needs so he could recommend the right size tank (he recommended the smaller tank even though the literature said we would need to larger tank). There's just no way I could have purchased the right system on my own! Last, we had a problem with the system right after we installed it. I attribute the problem to the installer. The system is not difficult to install for a DIY person who is comfortable with handling plumbing tasks, but we were remodeling so it was easier to have the crew hook up the system. Kathy and her staff jumped on the problem immediately. I received a call from the company that day. Super nice people at EWS. They wanted to know what happened, so I wouldn't have a repeat. They shipped out a new part, walked me through how to replace the broken part (literally walked me through step by step on the phone), and problem solved. And, Kathy's staff called me several times just to make sure I was getting the help I needed. Again, because I purchased the system through Mission West, I had no concerns that I would be left on my own to solve my problem. GOTTA LOVE MISSION WEST!
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Private ..
Date: 2017-08-07 05:49:44
I was ready to make a $4000 appliance purchase here but because the employee I dealt with was so abrupt, dismissive, and downright demeaning, I will be placing my order elsewhere.
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E T.
Date: 2016-09-14 20:57:20
This review is for the Omega kitchen cabinet line that Mission West sells. The cabinets are touted as being top quality in craftsmanship but we ended up getting junk. We are in the process of remodeling our kitchen and ordered over $26k of cabinets from here. After waiting 7 weeks for them to be built and shipped, almost every piece arrived with paint defects, cracks/chips, streaks etc. One cabinet had a severe crack at the joint compromising the integrity of the cabinet. The Omega rep came out to inspect the junk and he was rude and acted like he was doing us a favor in replacing some of the pieces (note that he did not replace all of the defective pieces). After waiting another 3 weeks for the replacement cabinets and doors to arrive, we discovered there really is no quality control at Omega because some of the replacements were also defective. By this time, we have gone close to 3 months without a kitchen so we are paying a cabinet maker to fix the problems. Stay away from Omega and avoid all of the frustration and delays.
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FAQ About Mission West Kitchen and Bath — Based on Independent Research
What materials can I order a countertop from Mission West Kitchen and Bath?
What types of spaces does Mission West Kitchen and Bath fabricate countertops for?
What shapes of kitchen countertops does Mission West Kitchen and Bath fabricate?
What countertop design styles does Mission West Kitchen and Bath most often implement in Pasadena, CA?
What is the service area of Mission West Kitchen and Bath?
What types of clients does Mission West Kitchen and Bath work with?
Does Mission West Kitchen and Bath have its own countertop fabrication facility?
Does Mission West Kitchen and Bath offer any discounts on countertop fabrication in Pasadena, CA?
What is the price category of Mission West Kitchen and Bath in Pasadena, CA?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Mission West Kitchen and Bath?
What is the fabrication and installation timeline for a countertop at Mission West Kitchen and Bath?
How long does it take Mission West Kitchen and Bath to prepare a quote for countertop fabrication and installation?
Does Mission West Kitchen and Bath offer cutouts for sinks, cooktops, or other elements?
What guarantees does Mission West Kitchen and Bath provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Mission West Kitchen and Bath. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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905 Mission St, S Pasadena, CA 91030