Metro Floors

We rate the staff friendliness of Metro Floors as Excellent. Our mystery shopper research revealed that the staff at Metro Floors provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category. Important: Our rating is based on the personal experience of our mystery shopper with Metro Floors’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Metro Floors directly to better understand their approach to customer service.

We rate the staff expertise of Metro Floors as Excellent. The staff member from Metro Floors who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Metro Floors may vary. We recommend contacting the company directly for more comprehensive information.

Metro Floors is a legacy company, established in 1981. According to our research, Metro Floors has been in business since 1981, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field. Important: This information is based on data collected by our mystery shopper. We recommend contacting Metro Floors directly to confirm the details.

We note that Metro Floors has a dedicated office. Our research revealed that Metro Floors operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Metro Floors directly to confirm the latest details.

We were unable to confirm whether Metro Floors has its own production facility. Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Metro Floors operates its own production facility. This may be due to unanswered calls or messages. Important: The absence of data impacts the company’s position in our ranking. However, Metro Floors remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Metro Floors directly for more information.

Metro Floors does not offer discounts for veterans. Based on our mystery shopper research, we found that Metro Floors does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings. Important: This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Metro Floors directly for confirmation.

We rate the production time of Metro Floors as Very Fast. Our mystery shopper research revealed that Metro Floors quoted a project completion time of 10 days. This is the fastest possible time, placing them in the Very Fast category. Metro Floors is an excellent choice for clients who value quick delivery. Important: Our evaluation is based on information provided by Metro Floors during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Metro Floors.

We rate the deposit level of Metro Floors as Standard. Metro Floors requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Metro Floors may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Metro Floors.

We rate the quote preparation speed of Metro Floors as Very Slow. Our research revealed that Metro Floors provided a quote with significant delays. This performance places them in the Very Slow category. We recommend discussing quote preparation timelines with Metro Floors in advance to avoid misunderstandings. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Metro Floors.

We rate the price level of Metro Floors as Low. Our mystery shopper research revealed that Metro Floors offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $92.09 per square foot, while for Carrara Morro quartz, the price was $98.08. These prices fall into the Low category, making Metro Floors an excellent choice for budget-conscious customers. The total price for the finished and installed product measuring 83.4 square feet was $7680 for Calacatta Idilio quartz and $8180 for Carrara Morro quartz. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Metro Floors.