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Abbeville, SC City Rating: We have identified this city as the primary city for this contractor.

Merl's Countertops, Inc

since 1983

Examples of works performed by Merl's Countertops, Inc

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About Merl's Countertops, Inc — Ranked №4 Countertop Fabricator and Installer in Abbeville, SC

58.72

total score

The main rating value calculated from more than 30 indicators.
Exact value: 58.721371 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Merl's Countertops, Inc, founded in 1983, ranked number 4 in Abbeville, SC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Merl's Countertops, Inc among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Merl's Countertops, Inc: Total Score & Key Ratings

The Total Score of 58.72 out of 100 achieved by Merl's Countertops, Inc in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Merl's Countertops, Inc has a rating of 4.8 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.84 out of 5.

You can read detailed information and evaluations from our independent research of Merl's Countertops, Inc’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Merl's Countertops, Inc directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Merl's Countertops, Inc

Merl's Countertops, Inc. manages by a family, that’s why the company considers customers interests in an individual way. The business was founded 40 years ago. It has a countertop fabrication shop in Greenwood, SC and in Abbeville, SC. You can choose almost from all exist materials for countertops. The company can fabricate for you a granite, marble, quartzite countertops. It supplies backsplash with quartzite countertops, provides vanity countertops services. You can also order 3D laminated doors and closet systems. Our team added Merl's Countertops, Inc. to the catalog onlyprofi.com after detailed study of information in Google and social networks.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

2.8

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 2.836934 out of 5.
criteria: 10

Staff friendliness

4

Very Good

Staff Expertise

4

Very Good

Company Age

5

Legacy

Own Office

5

Has Office

Own Production

0

No Data

Veterans Discount

5

Yes

Production time

1.4

Very Slow

Deposit Level

3

Standard

Quote Time

1.3

Very Slow

Affordability

4.1

Below Average

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Merl's Countertops, Inc

Small business

Wheelchair accessible entrance

Wheelchair accessible parking lot

Assembly service

Service guarantee

Wi-Fi

Free Wi-Fi

Credit cards

Debit cards

On-site parking

Countertop store

Reviews about Merl's Countertops, Inc

All (14)

Google (9)

Facebook (5)

Source: icon-google Google
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Archie V. Robertson

Date: 2023-09-19 15:17:19

Great staff, that provide superb service from beginning to end.

Source: icon-google Google
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Ernie Ramsey

Date: 2022-12-17 04:19:05

I had the opportunity to use Merl’s services and was glad I did. Service was excellent and quick, the people polite and friendly, and the cost much more reasonable than I expected. Their work is impeccable. I work in a home improvement store and am aware of quality. This company operates in quality.

Source: icon-google Google
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Katie Warren

Date: 2024-05-15 02:22:38

Hired Merls in 2020 to install granite countertops. The day of install arrived and they brought the wrong sink. So I had to wait several hours for them to get the correct sink and come back to install my counters. Everything seemed mostly OK at the time. The next day I noticed that one of the screws they ran was splitting through the face of my cabinets. So I had to have them come out immediately and fix it. Then within days the counter started to discolor. I was told it was normal, probably a vein, etc. Then the seam split by about week 2-3. They admitted they had not properly prepared the seam to bond well. They ground it down to make it bond better, but now I had a huge ugly visible seam, and the counter was discoloring more, except places I kept permanently covered with cutting boards. They were perfect. Merls had told me to wash the counters with extremely diluted Dawn dish soap. So I used 2-3 drops per quart of water. Eventually the discoloration got so bad, I spent over 90 hours stripping it and resealing it with a professional quality product. And it discolored again. The vendor for the stripping and sealing product said I had been misled and that Dawn should never be used to clean the counters. Eventually a vendor rep for the granite slab came out and confirmed something was wrong with the slab and it shouldn't discolor within weeks. There was a lot of effort on the part of the granite vendor to blame it on me, because I cook and probably it was heavy grease build up or something. I was cleaning as instructed. After much back and forth, I got a little over half my money back. They did offer to replace it instead of money back, but I felt I had not been dealt with honestly, nor did they do a quality install, so we just went with the partial refund. I lived with it for 4 years until now. In that time the seam on the opposite side split, and I just put up with it. I've just had my counters replaced by Upstate Granite Solutions a few weeks ago and the experience was so different, a higher level of professionalism, better install process, better sealant on the counters, etc. There is absolutely no discoloration in the counters as yet and I don't expect there to be. The sealant UGS uses has a 40 year warranty. Also they were able to cut all the countertops with NO seams. The counters from Merls were not worth the hassle and heartache. If a granite countertop is something that is a once in a lifetime purchase for you, I suggest you go elsewhere. I have hesitated in writing this review for 4 years, but now having a radically different experience at UGS, I realize it is necessary to speak up. 2 stars instead of 1, since we were issued a partial refund.

Source: icon-google Google
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Jan Cunningham

Date: 2023-11-07 15:18:40

We did most of our kitchen remodel ourselves, but knew we wanted the pros to handle the countertop installation. The crew from Merl's was absolutely first class. They went over options with us and made sure everything was exactly the way we wanted it. Friendly, professional, and efficient, Couldn't ask for anything more! We would 100% recommend them to anyone needing new countertops.

Source: icon-google Google
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Barbara S.

Date: 2024-10-30 13:36:03

Installers did a fabulous job! They were very professional and do great work.

Source: icon-google Google
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Taylor Mathews

Date: 2023-12-19 23:18:51

We were subcontracted through Lowe’s. We purchased a sink and Countertops. We were told during the first initial measurement that we would have to hire a plumber to hook up the plumbing for the sink which was not a problem. The day came to get the countertops installed, and they laid the sink down but did not clamp the sink or mount it to the countertops. That was an additional surprise fee from the plumber. After the two men that installed the countertops left, I quickly realized under the sink there was A small water puddle and a lot of sawdust. I’m finding saw dust under every single cabinet. Therefore, I have to clean re clean All of my dishes, rather than them, telling me to remove everything in the cabinets, which I would’ve been more happy to do. Apparently along the way, a piece of my backsplash got chipped above my sink too. We were told from Merls that apparently that happens sometimes. Countertops look great but won’t be using this business again.

Source: icon-google Google
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Don Tart

Date: 2021-01-27 19:30:38

Merl's did a great job on the counter top design and installation. We asked for some minor modifications to complete our kitchen as we desired. I would recommend them to anyone looking for quality counter tops..

Source: icon-google Google
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Patricia Moody

Date: 2024-01-17 16:44:43

Imagine my disappointment when I was told that Murrells was very good and for over two weeks I’ve been waiting for them to give me a call back after I sent all the information they requested and have yet to receive any contact from them whatsoever

Source: icon-google Google
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Alisha Norris

Date: 2024-03-14 23:23:45

These people are super helpful. They didn't mind taking a lot of time with me being picky and indecisive. They even helped look up different sink types for the counter top I wanted. Thank you all for being so patient and helpful. Go here instead of Lowe's or home Depot.

Source: icon-facebook Facebook
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Beth Clinkscales Scott

recommends

I drove 1.5 hours each way to get to their showroom and it was worth every second!! I had talked to other countertop installers and there was no comparison!! The service I got from each person I dealt with at Merl’s was outstanding! Everyone was helpful, responsive, professional and did exactly what they promised - which is rare these days! And most important the finished product looks awesome! Thank you to everyone at Merl’s! Will definitely recommend you to anyone needing countertops!

Source: icon-facebook Facebook
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Karen Kane

recommends

Just had my new Corian sink & countertop installed. The two men who did the installation were professional, neat, and quick, here hardly an hour. I am so pleased & satisfied with their work.

Source: icon-facebook Facebook
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Nancy Rohrer

recommends

We had new countertops installed today and we are very happy with the results. The installers were very friendly, and we can’t say enough good things about their workmanship. The young woman we met in the office, Valerie, was very nice, and Lamar kept in communication with us about installation and answered our questions. We would highly recommend this company!

Source: icon-facebook Facebook
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Melanie Turman

recommends

Great staff working to assist small businesses in the community!

Source: icon-facebook Facebook
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Erica Landin

recommends

The showroom was beautiful! The people were so friendly and knowledgeable! We'll be coming here for anything we need in the future! We live in Easley so that says a lot in my opinion!

FAQ About Merl's Countertops, Inc — Based on Independent Research

What materials can I order a countertop from Merl's Countertops, Inc?

What types of spaces does Merl's Countertops, Inc fabricate countertops for?

What shapes of kitchen countertops does Merl's Countertops, Inc fabricate?

What countertop design styles does Merl's Countertops, Inc most often implement in Abbeville, SC?

What is the service area of Merl's Countertops, Inc?

What types of clients does Merl's Countertops, Inc work with?

Does Merl's Countertops, Inc have its own countertop fabrication facility?

Does Merl's Countertops, Inc offer any discounts on countertop fabrication in Abbeville, SC?

What is the price category of Merl's Countertops, Inc in Abbeville, SC?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Merl's Countertops, Inc?

What is the fabrication and installation timeline for a countertop at Merl's Countertops, Inc?

How long does it take Merl's Countertops, Inc to prepare a quote for countertop fabrication and installation?

Does Merl's Countertops, Inc offer cutouts for sinks, cooktops, or other elements?

What guarantees does Merl's Countertops, Inc provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Merl's Countertops, Inc. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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