Mckinley Countertops LLc
since 1996
Examples of works performed by Mckinley Countertops LLc
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About Mckinley Countertops LLc — Ranked №1 Countertop Fabricator and Installer in Anchorage, AK
total score
Exact value: 71.428103 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Mckinley Countertops LLc, founded in 1996, ranked number 1 in Anchorage, AK in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Mckinley Countertops LLc among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Mckinley Countertops LLc: Total Score & Key Ratings
The Total Score of 71.43 out of 100 achieved by Mckinley Countertops LLc in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Mckinley Countertops LLc has a rating of 4.3 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.01 out of 5.
You can read detailed information and evaluations from our independent research of Mckinley Countertops LLc’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Mckinley Countertops LLc directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Mckinley Countertops LLc
Want to install new or replace old kitchen and bathroom tops in your home or office? Contact Mckinley Countertops LLc or visit their website to get promptly made and accurately installed countertops, backsplashes, floors, and fireplaces. This is a family-owned and locally located business that makes and installs high-quality natural stone produce. Although Mckinley Countertops provides a lot of granite and quartz solutions, the range of its materials is much wider and includes solid surface and laminate products.
Moreover, the company has an ambitious and highly motivated team which has always been a key milestone in its success.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 55
YELP
reviews: 11
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Mckinley Countertops LLc
Small business
Delivery
In-store pickup
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Accepts Credit Cards
Credit cards
In store shopping
In store pickup
Countertop store
Contractor
Kitchen remodeler
Reviews about Mckinley Countertops LLc
All (22)
Google (11)
Yelp (11)
Crisi Matthews
Date: 2024-12-09 20:05:32
When you have a big dream of a whole slab island, Jorge and team are there to bring it to fruition. I would say that we have gone back to McKinley at least 4 times over the years for room by room improvements and each time, they have exceeded our expectations. Thoughtful, articulate, careful and fair pricing has earned our business time and time again. Do not hesitate to use this team, they completed on time, at cost quoted and with quality that we know will last the life of our home. Our leather granite finished wet bar and complimentary colored polished granite kitchen are show stoppers that we get endless compliments on and we have them to thank for the install that brought it all together!
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Joe Stan
Date: 2023-03-28 00:16:31
I am very happy I chose McKinley for my countertops. They had a very large in stock selection and got me my countertops installed way quicker than I had expected. Most importantly they were very kind.
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Jim Ely
Date: 2024-12-11 22:22:54
George and crew do a consistent, great job with all the houses we build each year. They are competitively priced and consistent with quality as well as on time with installation.
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Chad Matthews
Date: 2024-12-09 19:51:01
Time and time again this company continues to provide excellent quality and workmanship. We wouldn’t use anyone else! The timelines are always as stated as are the price quotes. We’ve continued to do business with them as the quality is not comparable to that of anything we have seen! We recommend 💯!
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Antonina Zaharova
Date: 2024-03-30 05:09:14
The customer service of McKinley Countertops is excellent. They were accommodating and responsive to my questions to help me to find my perfect countertop!
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Zach Caldwell
Date: 2021-08-08 01:12:18
Jorge,Anna, and there team did a great job on our quartz countertops. I would highly recommend. They were very nice, easy to work with and timely. Would definitely use them for any of our future countertop needs!
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Cindy Boyd
Date: 2023-11-16 03:51:55
Even through a raging snow storm Jorge and the team came all the way past Willow and installed my beautiful countertops! Professional, friendly, best price in town! Very pleased!! Thank you!
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Jeremy Hermann
Date: 2023-04-04 23:23:36
McKinley has been my go to countertop company since 2002 when I started my remodeling company. They do excellent work and have excellent communication and customer service!
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Gerald Ward
Date: 2023-10-20 22:09:48
McKinley Countertops are exceptional. They are friendly and very experienced. Their work is impeccable. Their prices are better than all other countertop providers. Don't waste your time with Lowes or Home Depot. They measured and fitted my countertop in less than a week when Home Depot was requesting six to eight weeks. I recommend you call George and set up an appointment immediately. They have a large selection on countertops available on site. Congratulations to George and his team.
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Terry & Gayle Bennett
Date: 2019-10-30 19:06:58
After much looking at several countertop companies throughout Anchorage, we elected to use McKinley Countertops for our kitchen upgrade. We found every person in this family owned and operated business to be very friendly, flexible and accommodating. We requested a quote which was provided the following day and the final install price was the same as the quote. After finding a slab of granite that matched our interest we asked to see the sheet behind it to ensure of its quality and pattern. Without hesitation they immediately moved the front slab to give us a very clear look at the other slabs behind. One other company refused to do this as it was too much effort. When the time came to decide on the actual outlay and pattern they were very helpful in laying out the best use of the granite pattern and veins. Their experience really paid off during this part of the project. On the day of install Jorge and Max showed up on time, were extremely pleasant and easy to work with and a few hours later out kitchen was beautiful due to their talented workmanship and exceptional service. We highly recommend McKinley Countertops, they take pride in their work.
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Mike Webster
Date: 2024-02-03 23:07:56
We used McKinley Countertops when we built our home. Thirteen years later, we had an issue with the house settling that created a gap between our slabs of quartz and we had chips along the edges from simple wear and tear. McKinley came out and repaired the work for a reasonable price. Our kitchen looks as good as new!
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Ginger G.
Date: 2019-10-09 18:13:58
My family and I have used Mckinley Countertops to renovate three of our bathrooms. They have done a fantastic job with each installation! One of the countertops was along a curved wall which did not make it the easiest counter to get perfect. It was absolutely no problem for Jorge or Max. It turned out beautiful. They are always super helpful, knowledgeable, professional, efficient and accommodating. They are a family owned and operated local business (we have known for many years). I definitely recommend them for home or commercial countertops.
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Christopher O.
Date: 2018-11-28 14:58:59
I have used McKinley countertops for three different renovation projects over the past 10 years. They are a well priced family business with a high quality product and install. Will continue to recommend them to anyone.
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Amanda F.
Date: 2014-07-22 20:40:35
We had McKinley countertops install our granite a few years ago. They were very flexible around our unpredictable schedule (I was very pregnant at the time). They were able to reschedule to accommodate my child's early birth and install the countertops quickly. There was a chip in a barely noticeable location and came right back out to repair the defect without issue and its not even detectable. I'd use them again.
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Jon J.
Date: 2012-12-09 16:34:37
I scheduled an appointment on a Friday at 5pm for McKinley Countertops (MC) to visit my home and take measurements for a new granite countertop. MC called and asked to move the appt. to 4pm and I agreed. I took 1.5 hours of vacation time for this accomodation, but MC never showed up until 4:45pm! On the day of countertop installation, I took 8 hours of vacation and was told to expect MC to show up at 9am. By 9:30am, MC was a no show, so I called. Apparently, someone at MC was supposed to call me and tell me that they could not make it until 10:30am. The MC crews arrived an installed the countertop without incident. Ultimately, I asked for a discount equal to two hours of MC labor rate ($90/hour) because MC wasted 2 hours of MY time and my vacation bank. MC refused to give my any type of price break. MC had multiple excuses regarding the missed appointments. However, MC admitted that if I had wasted two hours of their time, I would have been charged for two hours. Bottom line: McKinley Countertops does NOT value their customer's time and is unwilling to admit their mistakes at time management and customer communication. I recommend that you shop elsewhere.
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Richard H.
Date: 2023-08-01 18:51:44
I would not recommend this company. We installed $3000 worth of granite from them as part of a bathroom remodel. The backsplash was not cut at the same time as the countertop (their mistake). The MC installers suggested the backsplash be cut to 5.25" instead of 4". My contractor told the installers "don't cut the backsplash yet." I called MC that same day and told them "don't cut the backsplash yet." 2 weeks later the backsplash was cut to 4". Jorge the owner said he was not told about the change and that I should have emailed him (which no one suggested). Apparently all of the remaining material was sold to someone that needed a lot of 4" backsplash so a new backsplash couldn't be cut. After too much discussion the owner eventually offered $150 off because of the mix up. My credit card was charged the final amount without my approval or a final invoice. Owner states "I'm loosing money" because the crew had to come up a second time to install the backsplash (which they were going to have to do anyways because of their original mistake). Owner states "I'm loosing money" because customer (me) is being too picky by performing a final inspection of the install prior to signing off on the work at end of the day. Overall a very frustrating experience with questionable business practices. I would avoid this business.
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Shawn K.
Date: 2020-11-27 20:05:09
They did our new countertops and they totally cut them short and They totally let it slide when ever I try to re-caulk it to make it look half way decent it bubbles or lifts up due to being cut short and it looks horrible and well shame on them for not measuring 2 to make sure. For a job over $5000.00 would've thought we have at least gotten quality workmanship
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Pam R.
Date: 2017-01-04 20:33:10
HORRIBLE, unbelievably POOR, UNPROFESSIONAL customer service! DO NOT do business with these people! My husband and I decided to have a new custom vanity made for our bathroom. About 6 to 8 weeks ago, I visited their store where I picked out and paid $1,110.00 IN FULL for the piece of granite I selected. I was assured our name would be placed on the granite and it would be removed from display. Everything in the bathroom, the paint, the flooring, the vanity, and the linen pantry that was to be replaced/remodeled, to the tune of $5,000, was selected based on the colors in THAT piece of granite I selected. Once the vanity was delivered and in place, we called for them to come out for the template measurement. They said they would be out on a Monday at 10:00. Monday came and went, no one showed and no one bothered to call us and we couldn't get a hold of them. They called the next morning with a lame excuse/apology and made arrangements to come out for the measurement. They didn't give us a definite date for the install, so we decided to stop by their shop a couple days later to inquire about the install date. We also wanted to take a look at our piece of granite as we had specified what end of the stone we wanted our counter top cut from, and wanted to ensure they remembered our request. We waited as they began to try to find our PAID FOR piece of granite. After several minutes, it became apparent that our granite was nowhere to be found and was no longer there! THEY SOLD OUR BOUGHT AND PAID FOR GRANITE TO SOMEONE ELSE!!!! More unacceptable, lame excuses were given as they tried to apologize and explain what could have possibly happened. The owner offered to "make it right" with a "discount". When I inquired about the discount, he offered up $100.00. What a joke! Now, we're back to square one on the search for a piece of granite that we can tie in with the rest of the bathroom that was designed around the piece of granite that they sold out from under us. Do yourself a favor and do business with one of the many other granite stores in town. These people don't care one bit about customer service and that's because, simply put, they don't care one bit about their customers.
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J O.
Date: 2016-03-13 19:57:43
BUYER BEWARE! The owner of the company is not an honest service provider and will out and out lie to cover his mistakes. Too many complaints to list but here are a few: - They promised we could help template the countertops... NOT. - There were numerous cracks and chips that they had shoddily repaired in house before delivery and did not tell us about it. - Wanted us to accept wrong backsplash configuration and belittled me for wanting it to be correct. - I have a single hole faucet and they drilled the tops for a three-hole faucet. Although he, the owner, stopped by before the job and inspected the faucet himself, he blamed me and refused to correct the mistake. He actually said that "I" told him where to drill the holes. Anyway, this mistake was confirmed by the operations manager to me personally. I questioned why they put the three holes so close together and he told me they drilled the countertop for a three-hole faucet! It is truly a shame that we in Alaska have these kind of businesses that we have to deal with...!
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Jack W.
Date: 2014-12-19 00:59:36
We had some counter tops installed 3 ago. A few months went by and we noticed 2 cracks in the counter tops about 2-3 inches long. McKinley came out and did an evaluation of the cracks. We were refered to the warranty company who didn't even have anyone in Alaska to come evaluate the cracks. McKinley offered no replacement of the counter tops or no help resolving this issue. Do not use this company. There is no customer support and their warranty company is a joke.
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Jana W.
Date: 2014-12-12 00:01:51
I would not use this company. They damaged the wall removing my old countertops and then left a gap all the way along the wall and new granite countertop. They refused to fix this issue which is making putting up the tile backsplash a much harder job than it should be.
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Sarah S.
Date: 2014-07-25 18:31:56
The owner of this company is a absolute terror. To start with we had an install date scheduled and he didnt show up until two weeks later and was unavailable during the time we were waiting. The bathroom counters were not done as ordered and he wanted to charge us a 500$ change fee to fix his error. The kitchen countertops he installed were not even the stone we ordered and he refuses to admit this error. He won't even tell us what exactly they are or where they came from. He is an absolutely unreasonable person who is now threatening us as we simply try to salvage what we hoped would be our dream kitchen. I cannot say any stronger, do not give this company your money. They care nothing about customer service or satisfaction. They happily took our money and didn't do anything as we asked.
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FAQ About Mckinley Countertops LLc — Based on Independent Research
What materials can I order a countertop from Mckinley Countertops LLc?
What types of spaces does Mckinley Countertops LLc fabricate countertops for?
What shapes of kitchen countertops does Mckinley Countertops LLc fabricate?
What countertop design styles does Mckinley Countertops LLc most often implement in Anchorage, AK?
What is the service area of Mckinley Countertops LLc?
What types of clients does Mckinley Countertops LLc work with?
Does Mckinley Countertops LLc have its own countertop fabrication facility?
Does Mckinley Countertops LLc offer any discounts on countertop fabrication in Anchorage, AK?
What is the price category of Mckinley Countertops LLc in Anchorage, AK?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Mckinley Countertops LLc?
What is the fabrication and installation timeline for a countertop at Mckinley Countertops LLc?
How long does it take Mckinley Countertops LLc to prepare a quote for countertop fabrication and installation?
Does Mckinley Countertops LLc offer cutouts for sinks, cooktops, or other elements?
What guarantees does Mckinley Countertops LLc provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Mckinley Countertops LLc. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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1270 E 64th Ave, Anchorage, AK 99518