Marble City Company

since 2002

Examples of works performed by Marble City Company

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About Marble City Company — Ranked №4 Countertop Fabricator and Installer in San Mateo, CA

18.9

total score

The main rating value calculated from more than 30 indicators.
Exact value: 18.895276 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Marble City Company, founded in 2002, ranked number 4 in San Mateo, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Marble City Company among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Marble City Company: Total Score & Key Ratings

The Total Score of 18.9 out of 100 achieved by Marble City Company in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Marble City Company has a rating of 4.4 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.05 out of 5.

You can read detailed information and evaluations from our independent research of Marble City Company’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Marble City Company directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Marble City Company

They specialize in creating and putting in semi-precious stone surfaces, recycled glass, granite, and marble countertops. Since both its designers and installers have years of expertise in the field, choosing this company as your countertop provider is a wise decision. The firm offers its clients the best possible product quality, as well as the speed and efficiency of its countertop installation service. They are not only skilled in the countertop manufacturing and installation but also in the unique challenging projects posed by materials of 1 1/4" thickness and the relatively new category of "sintered" stone.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

0

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0.045556 out of 5.
criteria: 10

Staff friendliness

0

No Data

Staff Expertise

0

No Data

Company Age

1.6

Emerging

Own Office

0

No Data

Own Production

0

No Data

Veterans Discount

0

No Data

Production time

0

No Data

Deposit Level

0

No Data

Quote Time

0

No Data

Affordability

0

No Data

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Marble City Company

Onsite services

Wheelchair accessible entrance

Wheelchair accessible parking lot

Debit cards

Accepts Credit Cards

On-site services

Countertop Installation

Marble contractor

Countertop store

Granite supplier

Marble supplier

Reviews about Marble City Company

All (11)

Google (1)

Yelp (10)

Source: icon-google Google
avatar

Toan P

Date: 2020-08-06 15:37:36

Installation was pretty good, but some issues with attention to detail, and it can be difficult to reach them. The countertops turned out mostly as expected. We used 3cm quartz on the kitchen island to avoid needing an unsightly underlayment beneath the overhang. Though we expected the surface beneath the overhang to be unpolished, we didn't expect large black serial numbers on the white quartz. The company scheduled a service appointment to polish the numbers off, but they cancelled without notice. I was finally able to reach someone two hours after the appointment to find out it was cancelled. Update: They rescheduled for the next morning and polished the markings off.

Source: icon-google Yelp
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Charlie T.

Date: 2019-02-21 02:03:31

I live in San Francisco and have been looking at many marble stores in the area to narrow down my selection for quartz countertops. I went to Marble City and found the vendor who carried the black quartz. From beginning to end, it took two and a half weeks to have the countertops installed. Everyone from the office administrators to the actual counter installers were easy to work with and very efficient. Of course, it did help that I knew what I wanted and was available when needed for site measurements and final installation. Pricing is very competitive and am pleased with the final price.

Source: icon-google Yelp
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Paul S.

Date: 2019-01-31 05:29:03

This the rare company that does really huge corporate projects, but also treats the smallest of walk-in customers with the same care and attention they reserve for their largest customers. And they really care about their community. On this particular occasion, I walked in with a ridiculously small and rather peculiar request in connection with an engineering demonstration I was developing for a university course I teach. They couldn't have been nicer or more helpful, helped me find the right rock remnant and finished everything on the spot - and then refused to charge me anything for their work. That is going way beyond the extra mile when it comes to civic-mindedness!

Source: icon-google Yelp
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tom w.

Date: 2017-10-17 01:11:49

I visited the slab lot of Marble city in San Carlos, they have a huge selection of remnants , but not the one we wanted. I need a small bath vanity top only 30 inches wide, and 21 inches deep. I asked for a quote and was rather surprised at the price, considering all the favorable reviews on yelp. The piece of slab and installed came to $1500 to 1600 depending on what stone we selected. Wow! this was nearly 200 % (2X) more than any of the other stores I visited, nearly 7 stores in the area. Now I realize they may have a huge selection of remnants, but this is just too far out there in pricing for a small, standard sized bath vanity,with a single sink. I think their pricing was out of line,,, by a mile,,, Guess they send their kids to Harvard or something. too bad, seem like nice folks. t

Source: icon-google Yelp
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B C.

Date: 2017-05-16 18:35:04

Marble City installed Caeserstone's Bianco Drift in my custom kitchen. I couldn't be happier with the whole process from consult and measure to installation. They were so accommodating with our tight schedule and extremely friendly and professional. No waiting for days for someone to get back to you with a quote or answer or scheduling date. They provided excellent communication on all aspects of this job. And their response time was incredibly fast. I can't recommend them highly enough for their professionalism and customer service.

Source: icon-google Yelp
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Mike S.

Date: 2017-05-01 17:31:53

Installed quartz counter tops in my new kitchen. All around professional job. Two thumbs up.

Source: icon-google Yelp
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Sharif S.

Date: 2017-04-25 01:58:22

I just had Marble City install quartz counter tops for my entire kitchen. We have a very modern house and the pictures posted on the yelp site are not indicative of their excellent craftsmanship. They were incredibly professional and well organized. All of our deadlines were met and they explained the process very clearly to me. This project was my first home renovation so I needed a lot of questions answered - they patiently obliged. Nicolette was fantastic and I highly recommend their services!!! I should also mention that Marble City was very competitive in their pricing - a huge plus in addition to their excellent service!

Source: icon-google Yelp
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Leni L.

Date: 2016-11-23 20:45:33

Used Marble City to get a large remnant for a bathroom remodel. This was my first time doing anything thing like this and I guess I had sucker written all over me. I ended up paying twice what I should have (my fault for not calling them on it) and they did not finish the under edge of the windowsill over a bathtub. So every time I take a bath and look up, I see the unfinished stone. My contractor didn't catch it and I didn't either until later. All of this could have been avoided had I been more on top of them but I shouldn't have had to. Live and learn. I've used Diamond in San Leandro twice since then and been perfectly satisfied with work and price.

Source: icon-google Yelp
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Philip K.

Date: 2016-11-09 21:25:33

They did an excellent job in the measuring, cutting and installation of the quartz countertop. The Project Coordinator, Nicolette, was excellent to work with on the initial quote and options. She accommodated numerous schedule delays due to issues not related to the countertop itself. The installation crew was friendly and did a very nice job.

Source: icon-google Yelp
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Rachel C.

Date: 2016-09-20 00:26:02

I spoke with this company a few times and sent pictures. They sent me pictures of samples. I was told that they would send me a quote. I emailed a week later asking again for a quote. No response. I was ghosted by this co

Source: icon-google Yelp
avatar

Jason K.

Date: 2016-03-06 23:17:10

Fantastic customer service from Nicolette and Ben at Marble city. We had Marble City fabricate our granite kitchen countertop. The entire process went extremely smoothly, from the initial visit to the installation and follow up care. Everyone there was very response to all of my questions, and all issues were resolved promptly and professionally. The countertops look great, and people can't stop complimenting them! I will definitely be coming back to them when we redo our bathrooms in the future.

FAQ About Marble City Company — Based on Independent Research

What materials can I order a countertop from Marble City Company?

What types of spaces does Marble City Company fabricate countertops for?

What shapes of kitchen countertops does Marble City Company fabricate?

What countertop design styles does Marble City Company most often implement in San Mateo, CA?

What is the service area of Marble City Company?

What types of clients does Marble City Company work with?

Does Marble City Company have its own countertop fabrication facility?

Does Marble City Company offer any discounts on countertop fabrication in San Mateo, CA?

What is the price category of Marble City Company in San Mateo, CA?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Marble City Company?

What is the fabrication and installation timeline for a countertop at Marble City Company?

How long does it take Marble City Company to prepare a quote for countertop fabrication and installation?

Does Marble City Company offer cutouts for sinks, cooktops, or other elements?

What guarantees does Marble City Company provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Marble City Company. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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